Customer Reviews for U-Haul Storage at Sandy Blvd

Rating:

5.0

Thanks Ron!!

Rating:

5.0

Everything was great except that my U-Haul truck that I picked up was not clean.

Rating:

4.0

Anna was very helpful and friendly. Store was neat and clean.

Rating:

4.0

Location was fine but not the location I was originally scheduled to pickup. Was in walking distance then it was changed and had to Uber to location so not great

Rating:

5.0

the GM here went out of his way to make up for errors by another uhaul (mlk) that completely phucked me. lazy, incompetent just ... lower than bad. this guy here made up for it with solving the problem and getting me on my way in short order after losing a few hours to the nonsense that uhaul in mlk serves up.

Rating:

5.0

Improve your scanning technology for your mobile check in. The current technology in your mobile app is worthless. I had to stand in line because the mobile app wouldn’t scan my drivers license

Rating:

5.0

Everyone there was excellent and kind thank you. Great experience.

Rating:

5.0

Customer service was impeccable.

Rating:

5.0

The pick up, especially, was smooth and stress-free. The U-Haul associate was efficient and professional. I would definitely recommend this location.

Rating:

5.0

There were some issues, but the staff was hustling and helped solve them. The staff is incredible

Rating:

5.0

Everything was professional and the U-Haul representative was exceptional.

Rating:

5.0

The employees were very professional and helpful. It was my first time renting and I was walked through the process. They were really nice

Rating:

4.0

Have registration, whether printed or electronic, included in check-out. Same with proof of insurance. Thanks!

Rating:

5.0

The drop off location was a U-Haul owned location, very helpful and friendly people.

Rating:

5.0

Check in and check out was super fast and smooth. Worked with two separate employees, who were both awesome.

Rating:

5.0

Very satisfied with the experience - made moving almost easy.

Rating:

5.0

Roadside coverage excellent. Dealership gave us a replacement van. Excellent process.

Rating:

4.0

N/A

Rating:

5.0

No comment.

Rating:

5.0

Lucas was great,start to finish! 👍

Rating:

5.0

We had a great experience. We accidently booked a truck without a ramp when we needed one and they were able to quickly accommodate us to a larger truck with a ramp within minutes. We were using the truck for a short move for a few larger items and booked for only 5 hours, but told us they adjusted it to 24 since it was the same price in case we needed it longer which was very kind and transparent. We had added on the insurance, luckily, because while we were parked, the drivers side mirror was sideswiped and was broken. The return was quick and painless and the $15 insurance covered the issue with the mirror. The team there was friendly and kind!

Rating:

5.0

Chase was an excellent representative….

Rating:

5.0

Free coffee and donuts

Rating:

5.0

Appreciate the deal and great service.

Rating:

5.0

Very helpful and professional

Rating:

3.0

I think something that might be helpful would be to make the the online check in the default option/experience. when i got there for pickup there was a long line and most people were less than thrilled. After about 5 minutes of waiting I pulled out my phone and ran through the check in and then figured out I could just skip the line. After doing so another customer in line asked me how to do this. I'm design software applications and people generally don't poke around, coupled with the amount of upsells you guys do in the checkout process Im assuming your customers are fatigued and miss out on actual value add things to their experience. simplify the experience and make the check in process smoother. Another thing is making sure the wifi is faster at all of your locations, I had poor service and while trying to complete the check in it took forever.

Rating:

3.0

Uhal company should provide technical advisors to visit sites.

Rating:

5.0

Not much to say, friendly and personable staff

Rating:

2.0

When I got to the U-Haul, the facility was fairly busy but flowing. While picking up the keys to my rental, the employee I worked with had verified that I didn't intend to drive more than what I estimated for, and I responded to him letting him know that I well overestimated as to not have to pay more later. He then gave me the keys to the truck that I thought I was renting, and pointed out the exact truck to me that the keys even went to; but he must have gotten distracted somehow and gave me the keys to a truck that I later learned was not the vehicle that was supposed to be rented to me. So when I went to drop off the truck, the same employee that had checked my truck out to me, was available there and the person that came out to help me check my truck back in. He noticed almost instantly that it wasn't a truck that was supposed to be due to me based on the number on the back and made just sleight of enough comment out loud that I understood something was wrong. When I asked him what he meant, he said he had to go inside real quick and that he would be right back out, Not to worry about it. But when he came back out and I asked again, that's when he said it wasn't the truck that was supposed to be rented to me. He continued through his check in process and when he got to the odometer reading, he had a shocked response and ask me if I truly only ever drove 6 MI. I told him yeah, that didn't have any other truck and reminded him of the checkout process where I had expressed to him that I had well overestimated miles to not have to pay more later. But he was stuck on processing that it was the wrong truck still, and originally said he didn't know if he could check it back in like this because he didn't know if those were the real miles driven. So I reminded him that when he gave me the Keys the day before, that he had only ever giving me one set of keys and I drove away with the truck they went to. And he quickly recalled that that is what happened and was then able to complete the check-in process after having to go inside and work something out with his supervisor. While I was still talking to him, I asked him why there was a green and red tag on the storage unit door that I had just rented and paid on (for the first time) the day before. **The reason I asked is because the tag said on the green portion: UHHUL SELF-STORAGE - CUSTOMER READY - ROOM NO. ### - DETACH HERE WHEN CUSTOMER READY *(I am not sharing the actual storage room number for personal privacy)* The red portion of the tag said: 1- PRIOR CUSTOMER'S EVALUATION Room needs cleaning 2 - REPAIRS NEEDED DO NOT RENT He looked at the tag in further dismay and shock; and told me I must not have paid my rent on time to my unit. That it looked like the items that would be in it would be due to be Disposed of soon. So I responded letting him know that I had literally just placed the rental for the unit the day prior online and had never even walked up to it until an hour before dropping off my U-Haul truck rental. And all he could seem to do is responding further shock and stumble out the words: "I don't know what to tell you why that happened. That unit never should have been rented to you. There is no one on the property that can deal with this at the moment in time; but if you can, you should come in immediately on Monday and talk to our manager about it." He then referenced to a man named Chase. The U-Haul itself had minor damages already to it and when the guy had asked me how the rental went, the only reference I made was to how it had a coolant hissing sound when running and for sometime after turning off the truck. That it didn't overheat, and all things seemed to work fine, so I was thankful for the truck rental. The employee was extremely helpful and finishing the check-in process and all throughout continued to be really friendly, understanding, and apologetic. To which, I just kept saying It's no worries, that I was really thankful to have the rental, and that all went fine in the end. To clarify it never seemed like there was actually any issue between the employee and I. As frantic as he seemed about the 2 wrong rental situations, he tried to remain as professional as possible even with his confusion and shock. We both thank each other for each other's time, and wished each other a good day. And overall I am really glad to have had the rentals, but still do have to go through the process of going to talk to the manager in person about the storage unit issue this coming Monday.

Rating:

5.0

Great customer service. Computers need an update! They are so so slow. Its gotten worse every time I rent. I believe this is causing this site to lose customers because not everyone is patient. The staff is great, the computer wait time is terrible.

Rating:

5.0

Excellent customer service! The manager, Trace, went out of his way to accommodate my disabled daughter. Making sure she was safe! Thank you

Rating:

4.0

Easy check-in and check out thanks to the app and courteous, helpful staff on hand. Pointed out some undocumented damage to upper corner of cargo box. Pays to be thorough and CYA. It’ll really be something once the check-in app is able to load inspection photos instead of chasing its own tail. One of these years….

Rating:

5.0

I thought my experience was friendly, professional, and fast. It can't get any better than that.

Rating:

5.0

5 Stars …. Clear transactions by Chase and his helpful associates.

Rating:

2.0

The dolly and packing blankets I paid for weren't in the truck when I picked it up after hours. Because it was after hours I had no option for resolution until the next day, wasting valuable time I had with the people helping me move.

Rating:

1.0

I WILL NOT be coming back here ever again. Lucas P was extremely rude, aggressive, and condescending towards a friendly employee as well as customers. I felt uncomfortable around him and wanted to say something but was worried it would affect my ability to get a rental.

Rating:

1.0

I reserved a van online and I get there and they tell me they don’t have the van and it’s not in there lot and mind you I had paid and was ready to collect the keys and everything so we had to cancel that reservation and start a new one which costed more money and it was for a 10ft truck which I did not want to drive but it was the only vehicle available for the day. After getting the vehicle and leaving the lot 20 minutes later we get a call for one of the employees saying we could not leave a car parked in there lot ( we parked in front of the business and there were signs saying no parking) unless you walked around to the back of the building were there is one sign for specific u haul parking (where we did not park) and the guy threatens to charge me $70 for parking on top of other fees, I have pictures ad well to prove there is no signs overall very unprofessional would not recommend going to this location.

Rating:

4.0

Chase was solo (apparently other staff was no show) but handled it well.

Rating:

5.0

Good guys who transacted business in a fair and friendly manner.

Rating:

5.0

I love my local U-Haul. They do a great job.

Rating:

5.0

Great service at the U-Haul on 74th and Northeast Sandy Boulevard

Rating:

2.0

Service was extremely slow due to a system issue. Thankfully we were able to pick up in time for our move to happen on schedule. Truck was great, no issues. Drop off was confusing. No signage to direct where to park the truck, so after waiting a long time in line, we had to move the truck and then get back at the end of the line and wait another very lengthy time to be helped. In the end they just took the keys and paperwork and said they would send a receipt later. When the receipt came a couple days later, the gas discount was not there as promised. Overall thankful for the truck to help us move, but in general service could have been much better.

Rating:

5.0

Free month for renting U-haul trailer for 9 days.

Rating:

5.0

Staff was great. Super easy and a great value. I feel the van was just fine but it did however have a "low tire" indicator on the dash. Maybe it was just a faulty sensor. I would highly recommend this location based on how friendly the staff were and how easy it was to obtain a vehicle that operated great.

Rating:

1.0

I fell in a large pothole in the parking lot less than one parking spot away from where U-Haul staff were working, and they did not even ask if I was ok while I lay on the ground in shock and the. struggled to get up. They did not look at me as I entered the store while bleeding. My fall tore a hole in brand new $50 pants and left blood on the knee of the pants too. I bled on the desk as I completed paperwork and explained what had happened, and the clerk’s response was “oh yes, that’s a big hole in the lot.” He expressed no sympathy and offered no help. He did get a bandaid for me after I asked, but he did not offer first or show any concern for my injury or about the blood. I then tried to return my van at 6:50 pm the same day, and the person working at the return area told me I could not return a vehicle after 6:45, even though that return deadline was not posted anywhere. The sign on the door, the info on the U-Haul website and the Google Maps listing all said the location was open until 7 pm. The person working there insisted my only option was to scan a QR code and drop the keys in the drop box even though he was still there and the shop was still open. When I scanned the QR code with my phone it tried to get he to download an app, but I have limited data on my cell plan and can’t download large apps unless I’m on WiFi. WiFi was not available at the shop and there was no other option for registering the return. I did not know what to do, so after a frustrating and demoralizing conversation with the employee working there, in which I cried and begged him to let me return the van, I finally left the keys in the box and hoped for the best. Fortunately I did get an email that the vehicle was successfully checked in the next morning. I got home and started looking up small claims court because I am really upset about having my new work pants destroyed the first day I wore them and my hand and knee really hurt (I later also discovered bruises in addition to the scabs). I also fantasized a bit about leaving one star Google reviews outlining this experience. Ultimately I decided I have better things to do with my time, but since you asked: the entire experience left a bitter taste in my mouth.

Rating:

5.0

Everybody there was great and really helpful.

Rating:

5.0

The cost was a little more than I expected so I wish that would’ve been more clear upfront. However, having this as an option really saved the day.

Rating:

5.0

The staff was nice, and took care of us in a timely manner!

Rating:

5.0

The guy who helped me was very friendly and helpful - overall a very pleasant and easy experience!

Rating:

5.0

this location is the best. Helpful friendly staff super easy to deal with.

Rating:

5.0

Always easy and helpful. Reliable equipment. This is my preferred location

Rating:

5.0

Uhaul entire computer system was down which resulted in me and everyone else not being able to get reserved equipment on time. Why the heck do you not have a paper back up option!?!@$%! (Your computer back up system failed also). It would have been the right thing to do to offer a discount to your customers effected.

Rating:

3.0

The staff were helpful. The truck was old and not smooth riding but we really didn't expect more. The seal to the gas tank was dry and brittle which affected the gas mileage.

Rating:

5.0

Prompt and professional

Rating:

5.0

What I've seen since I started using your u haul on Sandy Blvd, it's been always clean, theres nothing to change, people are very very nice

Rating:

1.0

Manager weirdly hostile to others, don't think repeatedly insinuating that I was going to steal a $7 dolly because I moved from another state was worth the lost business no? I'm a published biologist, I promise I can return a dolly.

Rating:

4.0

Drop off was a 76 gas station. The app would not let me drop off at an actual u-haul location … which would have been closer. The drop-off was all through the app and no one available to talk to had I needed it.

Rating:

4.0

I had a flat tire within two hours of picking up the truck. That tire was finally replaced, but I did notice other tires looked suspect. Roadside assistance operator was adequate, but the repair truck was sent to the wrong address making repairs take even longer.

Rating:

1.0

Did not honor my reservation that I had made a week prior- told me to go to a different location and that “oops, we accidentally rented out what you reserved.” Upon returning our rental, a manager (?) said they would take $10 off our rental because of the situation. That ended up being nice, but I was really put off at the initial encounter and being told to just go to a different location. Annoying and bad customer service.

Rating:

4.0

Make trucks quieter. Noise is almost unbearable.

Rating:

5.0

U-Haul center was well maintained, stocked, and managed. The U-Haul vechicle was almost new (only 218 miles), and it performed great.

Rating:

3.0

But wait when returning vehicles. Don’t just drop the keys

Rating:

4.0

The Manager was very helpful.

Rating:

5.0

Friendly staff and easy access rooms were appreciated.

Rating:

5.0

I continue to use this location in Portland for the helpful and knowledgeable staff!

Rating:

5.0

The staff of this facility was wonderful, helpful, and knowledgeable. I would and will highly recommend to anyone with storage needs. If you have an extra moment take time to talk tothe Manager Jason. He is a interesting man with a lot of knowledge and is very helpful. He may also have a good story or two if he's not too busy providing you the best customer service you ever had 😀

Rating:

5.0

Absolutely love and appreciate Jason sooo much

Rating:

5.0

Excelente servicio de Jason

Rating:

5.0

Staff was really great to work with.

Rating:

4.0

Great staff and location

Rating:

3.0

Has a rat problem. Some of my belongings got chewed up by rats. I need to actually make a phone back to U-Haul and complain.

Rating:

5.0

Thanks Jason!

Rating:

5.0

Jason was very helpful and is obviously good at multitasking!

Rating:

4.0

Great place

Rating:

5.0

Very friendly and helpful staff. Rented a storage unit from them when I was turning in my trailer I hauled from Georgia. The only complaint is the parking on the streets surrounding the storage access door was always crowded and difficult to find a spot. Interesting storage sizes and locations of units, but it works. If I need storage again, I will go there first.

Rating:

5.0

Great staff

Rating:

5.0

The gentleman who helped me was very personable and efficient. Made it super easy.

Rating:

5.0

Joachim very helpful

Rating:

5.0

Shout out to folks working, even while trying to clear floor of store for cleaning or something they were friendly and helpful and got me in and out superfast!

Rating:

5.0

Great and friendly staff- great facility-easy online payment -would definitely recommend

Rating:

4.0

Robert was particularly helpful.

Rating:

5.0

Everyone was nice and knowledgeable.

Rating:

4.0

This time around, it was flawless. Last time, they were problems with condition of the unit I was going to rent, following loss of a reservation that I had entered online.

Rating:

5.0

Sandy was great

Rating:

5.0

The staff and management at that particular location on Sandy Blvd are the main reason why I prefer to do business when it comes to moving friends and family. The personnel there are some of the most dedicated responsive friendly, sincerely concerned for the customers - safety, provisions and complete satisfaction, I’ve personally ever met. They are like family to me and that’s the main reason why I tell everyone to go with Uhaul or go home. :) Shout out! Thank you a million times for all your help!

Rating:

2.0

I was told my unit was ground floor and still had to go up a flight of stairs to get to my unit. I also am very irritated that rent does not get prorated back once moved out.

Rating:

1.0

Service sucks and so does your staff

Rating:

5.0

Easy access, clean, always had a cart available for moving stuff inside and out

Rating:

5.0

Thank you, move in was seamless. Except for the ID card couldn’t get it to work, needed assistance.

Rating:

5.0

Staff were super helpful, happy and David was very receptive to everything I needed even though I accidentally tore the sponge arm off of his desk toy. You guys are great! Thanks again for all you do! I’ll recommend your store.

Rating:

3.0

I didn't understand what the employee meant by stacked storage containers and had the worst time filling ours bc I'm disabled.

Rating:

4.0

The wait staff were very helpful and also friendly! My wait times were non-existent even though the facility was very busy.

Rating:

1.0

The boss had a bad attitude and they didn't have a key to there door which was locked and ended up blaming us and we had to pay for lock Smith which we did NOT get reimbursed. Never going back and do not recommend.

Rating:

5.0

The staff is excellent and always helpful. I recommend to all 10/10. David is an awesome guy!!

Rating:

2.0

The available storage possesses hazardous access and unstable equipment to load personal items. I would not recommend this type of storage if seen in person. Pricing is high, particularly in relation to the type of building and storage provided. Overall, the staff was quite friendly, but the building, storage, and parking is subpar.

Rating:

1.0

I cancelled this contract two weeks into signing on; never used the building at all and yet I was still charged and given a late fee. I then called back and was told that I couldn’t cancel over the phone… even though a U-haul employee clearly cancelled it over the phone with me.

Rating:

5.0

My experience was always good Several managers over my time there were all helpful and ran a good ship. You don’t need to change anything.

Rating:

5.0

Exception staff - friendly yet still efficient at their jobs. Great team!

Rating:

2.0

The best thing about this location is its manager, David. He is available at nearly all hours of the day which made my experience much better, and I thank him for that. However, everything else (mostly related to U-Haul at the corporate level) was unprofessional and disorganized. I was told (by a very kind and helpful customer service rep) that I could move into this location after-hours. I spent hours trying to get in, and ultimately ended up having to wait until morning to move in, which caused me to miss a flight and take on the expense. I learned later that move in after 10pm is not possible, which I was assured would not be an issue over the phone previously. Upon move-out, I had scheduled a truck at this location for 8/1, but when I could not find the reservation in my app I called the location. The clerk told me that the reservation was for 7/31 for a "Frank" (my name is ) and therefore was cancelled for no-show. I was looking at the confirmation message for 8/1 at noon, which I told the clerk, who responded, "the reservation was for 7/31 and it is cancelled. I don't know what you want me to do about this". Instead of fixing the problem he suggested I figure it out on my own. I ended up getting lucky and finding equipment at another location. I have very little trust with U-Haul now. I know that my money is not safe with U-Haul and I anticipate losing money and time when working with this company. The employees are not equipped to properly solve customer issues. I will not be a returning customer because I think it's bad business to make multiple errors (similar problems have occured the last two times I have used U-Haul in Seattle and Chicago) and tell the customer to figure out what the company did wrong and to fix it themselves on their own hour and dime.

Rating:

1.0

My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.

Rating:

3.0

Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.

Rating:

4.0

Good storage unit. Was supposed to have after hours access to the unit, but I did not

Rating:

4.0

It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.

Rating:

5.0

Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I’d spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Thank you.

Rating:

5.0

The employee was very thorough....and attentive to the type of storage unit I needed!!

Rating:

1.0

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Rating:

5.0

He was very helpful and got me what i needed very good costumer service.

Rating:

5.0

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

Rating:

5.0

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

Rating:

5.0

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Rating:

5.0

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

Rating:

5.0

Very good crew.

Rating:

4.0

Friendly, helpful staff, convenient location, 24 hour access.

Rating:

4.0

Very helfull and welcome manager and staff

Rating:

1.0

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Rating:

1.0

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

Rating:

4.0

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

Rating:

5.0

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