Customer Reviews for U-Haul Storage of Bend

Rating:

5.0

We ended up here after the 26 foot trailer held for us in a South Bend U-Haul dealer had issues with the power steering. The people here were fantastic, but unfortunately the truck they provided ended up having a leaky corner which damaged some boxes. The fact that U-Haul provided 2 trucks that had failures does not speak well for the U-Haul maintenance program. If we have to move again, I'm going back to Penske. They have great equipment and service at just a bit higher price.

Rating:

4.0

The Staff were amazing and accommodating.

Rating:

5.0

Nothing

Rating:

3.0

The trailer I reserved was given to another customer. I was given a different trailer but not what I ordered. I was not offered any discount or other accommodation for the inconvenience.

Rating:

5.0

One of the boxes handles where the locks goes was smashed and it had broke the lock. Everything was fine with our stuff and it bent where it wouldn't the door wouldn't open in a good way. We were able to get it open....this isn't a complaint, it was just meant to inform you. We understand things like this can happen with travel across country. We are just glad that our stuff is fine and the staff at the Bend location is amazing!!

Rating:

5.0

Bigger lot, lol All was great & friendly service!

Rating:

5.0

Staff was friendly & helpful!

Rating:

5.0

Fast and efficient!

Rating:

1.0

The most customer unfriendly place. Would be lovely to get the same service when you pick up. At return the money is in the bank so customer do the everything your self check out. Poorest of the poorest service. And I think you could not care less

Rating:

1.0

I scheduled an appointment and got there early, went to wait in the wait room, only to be told that it would be delayed an hour. I explained that was unacceptable so they told me it would get done. However, after having to wait over 2 hours for a 1 hour install and being told numerous times it would be another half an hour. I was frustrated, upset and never going back.

Rating:

5.0

We stored our belongings in the unit for 10 yrs. Everything was always secure, and when heavy rain came they let us know before hand that we needed to sandbag unit. Most places would not have taken time to do that.all of our belongings came out in the same conditions they went in with. Thank you.

Rating:

5.0

Drop off of trailer was so easy!

Rating:

5.0

Great place and great people.

Rating:

5.0

Great staff above and beyond support!

Rating:

5.0

Nothing

Rating:

2.0

Moving to another state is stressful enough, and unfortunately, our experience with U-Haul added to that stress. We used three U-Boxes for our move, but one of them was initially left behind. Thankfully, it was eventually located, and all three were delivered to our home by semi trailer, which we appreciated. One key takeaway is that while Moving Help is technically a third-party service, it appears to be endorsed by U-Haul—you are directed to their site during the U-Box booking process, which makes it feel like part of the official service. This can be confusing, especially when issues arise. There needs to be more transparency, particularly around shipping costs, which should be clearly communicated at the same time bids for boxes are received. In addition, contacting Moving Help involved long wait times, and the movers listed don’t seem to be thoroughly vetted. Background checks and confirmation that companies are licensed and insured would go a long way toward building trust. In our case, the moving team in Oregon delivered one U-Box at a time, towing them with a personal vehicle. It was an inefficient and tedious process. That said, once our items arrived in our new state, the local moving company was outstanding and provided excellent service. U-Haul’s leadership did step in to help resolve the situation, which we appreciated. However, the entire experience was more stressful than it should have been, and better communication and oversight—especially regarding third-party services—would go a long way in improving the process.

Rating:

5.0

Trailer was very beat up and dirty inside.

Rating:

5.0

Nothing, other than offer tea and biscuits with each rental.

Rating:

3.0

Communicating after delayed shipping was extremely difficult, my pods had to be rescheduled twice with no way to track their location. I ended up in three separate chats about the delay and customer service across all services was extremely unhelpful.

Rating:

5.0

Katie was awesome. The system went down right as I was checking out but she quickly switched to paper record and proceeded to hook up the trailer. Before I left the lot the system came back online and my information was submitted. The whole process took 10 mins. Very good experience.

Rating:

4.0

Continue to give prompt attention to the customer in the store.

Rating:

5.0

Great fast service.

Rating:

5.0

Super efficient U-haul dealer. Drop off is the best I have experienced.

Rating:

4.0

A friend who helped on my move said 2 of the four wheels had bearings that were getting warm... suggested they might need to be repacked. I pointed this out when returning the trailer. I wonder if you check these periodically?

Rating:

4.0

Upon returning the tow dolly I rented, I was not given anything showing proof that I returned it. When I picked it up, the guy couldn't get to the unit number that was listed on my contract, so he gave me a different one instead. When I asked him about it, he said he would update it. When I returned it that afternoon, I told the guy that unhooked it about the switch and he said no problem. I was just worried if anyone ever confirmed the return of the tow dolly.

Rating:

5.0

Very helpful. Pulled up and took my trailer. Very easy.

Rating:

4.0

Ratchets for tightening straps were inoperable until I worked a lubricant in to the Ratchets

Rating:

4.0

The location is fine, but the U-Haul system did not work. There was a discrepancy in the fuel level at checkout. Was not able to document the discrepancy because the file never uploaded. Check out agent said the fuel was at 1/4. The contract said 3/8. The actual level was 1/4. I returned it at 1/4 but was charged for extra fuel in the amount of $13.

Rating:

5.0

I just wanted to give a positive shout out to Eli, the customer service agent that helped me the day I picked my truck up. He was very patient with me, very knowledgeable about everything I inquired about, and his team members were also kind and helpful to the other customers who were being helped while Eli helped me. I've rented from this location for years and years and I have never had a bad experience, but this particular one was notable because I was struck by the elevated kindness flowing throughout the store. This time in our global experience is distressing for many of us and often the humanness gets lost and people get impatient. Eli was beyond his years with presence of mind and genuine willingness to be optimistic in what appears to be a semi-stressful work environment. Moving isn't fun for anyone, it causes great stress on people and when the collective is greeted by sincerity and helpfulness during such a stressful life event, it TRULY makes a big difference. Life is hard, and this particular Uhaul location should get a big party and bonuses for everyone, in my opinion, because they have somehow developed a healthy and safe work environment for not only the staff, but the customers too! Cheers to this team, infinity stars on my review for them. Thank you all for making an positive impact in this world.

Rating:

5.0

Excellent

Rating:

5.0

I'd like to see some vehicles ready-to-go with the keys already in them so I can self check-in and pick up while not having to wait for the line at the front desk just to get the keys. That said, I've been to this location a number of times and appreciate how well it runs.

Rating:

3.0

First off the location is hard to get in and out with all most no parking. U-haul brags about a $50.00 refund if the equipment isn't ready when you schedule it, so I thought this should go smooth. But, it didn't. The office paper work went great maybe 5 to 10 minutes, but when I went out to pickup the trailer a semi truck & trailer pulled up to be unloaded right in front of the trailer I needed. I stood there about 15 minutes before the U-haul employee told me, we'll help you as soon as we get this trailer unloaded. I waited about 30 more minutes before the semi moved out of the way. This supposed easy pickup was everything but easy, and this made me late for my appointment. Funny, I never heard a word about the $50.00 refund (That's a shocker). I don't believe I'll go back there again. Better luck to you all.

Rating:

5.0

Very gracious staff and quality service service Thank you

Rating:

5.0

This is a fantastic Uhaul rental site. Organized and efficiently. I will be back the next time I need a rental.

Rating:

1.0

Got a call from employee after I left and hit the highway stating he forgot because he was rush to tighing the receiver hit down onto my ball hitch to make sure it stays in places. Was very unpleasant and just thankful noting happen.. Was already about 10 minutes or more into my drive.

Rating:

4.0

The customer services at this was welcoming and helpful. He took the time to guide me to a safe drop off point to have room to unload my vehicle. He carefully unhook my vehicle from the faulty left front wheel holder on the autotransporter without causing further harm. He pointed out how this autotransporter should no longer be in use because of the faulty mechanism on the left side. He said I am lucky my car did not fall off. I am extremely grateful to God that my vehicle did not fall off the autotransporter.

Rating:

5.0

The personnel were helpful, and quick to respond to help us get on our way! It was a great ending to a very long trip!

Rating:

5.0

Love Bend U-Haul. Convenient, excellent service and great prices.

Rating:

4.0

It was just what I needed and the staff was very helpful.

Rating:

5.0

Easy and awesome people to deal with !! Super friendly

Rating:

3.0

When I make purchases over the volume needed I should have an honest accounting by the return site personnel to give me an honest return credit of the clean new product. I provided pictures of the item and they were secured with the rental blankets. Please be honest that a 24 online return comes at a penalty of no gas station available to fill as neededas well as my previous comments.

Rating:

5.0

Absolutely nothing

Rating:

5.0

Just the water damage to my cabinets. A verbal notice that there could have been leaks would have been awesome so I could have done my part to prepare. But overall great experience

Rating:

2.0

There was candy wrappers throughout the cab and most of the cash seemed to be glued together with some sort of putty or something. The staff seemed reluctant to help me with a special circumstance which ended up costing me over $700

Rating:

4.0

Keep up the great work

Rating:

5.0

Whole experience was super smooth. No complaints, keep up the good work!

Rating:

5.0

You guys absolutely killed it! Made for a great experience! Thank you for making it quick and easy to rent a trailer and return it!

Rating:

5.0

Everything I wanted and more with great service.

Rating:

5.0

Last minute decision and the best decision we made! Staff is super helpful and accommodating. Unit was easy to access all. Super seamless!

Rating:

3.0

Management was not helpful when I needed an electric plug

Rating:

4.0

Better than other Uhaul locations in bigger cities. Staff is helpful, but at times (weekends) they are overwhelmed/understaffed.

Rating:

5.0

Thank you for going out of the way to help us when time was stressful! Thank you guys your amazing and thank you so much. I would recommend this place because the service and the needs are met. The best place to go and get u-haul 👍🏽🥰 Nadia j p

Rating:

4.0

I also got some help from the 2nd street uhaul. Steve was very helpful and made the process smooth. Everyone at the 63370 N Hwy 97 uhaul goes above and beyond to accommodate. Yes, sometimes you have to wait, but we are not talking about high speed interent. The humans here do a good job.

Rating:

5.0

Staff customer service excellent, friendly and helpful!!!

Rating:

3.0

More staffing is needed on a Sunday. I had to wait ~10-15 min to check in. I realize it’s smaller town Bend, but I was in a rush and that was inconvenient. Otherwise the staff was helpful and place is clean

Rating:

5.0

Thank you for being generally friendly and accommodating. You have great customer service.

Rating:

4.0

Great service, quality staff and speedy efficient process.

Rating:

2.0

The manager and workers at this location were always less than helpful. They never knew about auto-pay issues and why at times I was being charged double. When we first moved in we returned a rental truck to them from San Francisco. They apparently could not even check that in properly as weeks later we had received a letter that we stole the truck. Unfortunately, too much hassle here, would not ever recommend for all we went through in less than two years.

Rating:

4.0

There were 3 days that I could not access my storage unit due to the keypad being broken. When I could find the staff, they were very friendly & helpful. But many times I had to wait or walk around the facility to find someone.

Rating:

4.0

Prices high for storage, need 24 access to storage as well.

Rating:

1.0

I was told I would be getting my first month free because I rented a truck and dolly to move across country. That was not the case, I ended up paying for it anyway. Absolutely would not recommend. And I was incredibly short on time with no other options.

Rating:

2.0

The fact you cant move stuff in on holidays. Theye Close at 1:00 pm on christmas eve and dont open tell the day after. Anless you pay three months in advance. Was willing to but the boss wasnt there to accept it

Rating:

4.0

I'm pleased with all, also looking forward to possibly upgrading to bigger size unit. Everyone is helpful and on it. Thanks from a first time storage user for a more than pleasant move in and everything, the staff, facility, and my unit. Very clean. Keep up the great work. Joanie C.

Rating:

5.0

I had some problems at the beginning of the journey. Trying to get the right truck ECT. No fault of U-Haul. They were with me the whole way calling emails ECT. Making sure I was ok. Excellent service by U-Haul employees

Rating:

5.0

Amazing and easy experience as always. Thank you!

Rating:

4.0

No

Rating:

1.0

Reserved outside entrance unit, got inside unit. Got locked in the area due to malfunctioning keypad TWICE. So much equipment stacked around the area that maneuvering through there, especially with a U-Haul truck, was ridiculously difficult. Nothing but trouble the entire time. Would not recommend.

Rating:

2.0

Reserved an outside access storage unit - got an inside access. Reserved a truck and a trailer for one way rental. Both offered 1 month free rental but manager would only allow one unit free. Large unit unavailable so I had to get medium and small unit. Small unit lock area so dented it is nearly impossible to get the lock on and off. Area around units is so congested that moving a truck around the area is cumbersome and aggravating. Code lock to inside unit works about half the time. Fence actually wouldn’t open once despite inputting the code and receiving acknowledgment. Thankfully the store was still open so I was able to flag someone down to open the gate. Not impressed nor am I inclined to recommend.

Rating:

2.0

I moved out of the spot because there was constantly a U-Haul truck blocking the access to my storage facility. Someone felt the need to park the U-Haul truck inside the facility directly in front of the door. I might stop now twice at least and call ahead to have them move it when I needed to access things but they did not do it. Overall I would not recommend based on this fact alone

Rating:

1.0

He also wouldn't let me into my warehouse. There were dogs and a lot of aggression, please watch the video and evaluate for yourself what is happening. Watch the video, a sick psychopathic grandfather works there, he let his dogs loose on me, called me obscenities, did not give me a truck, although I just said that I have a stock, I practically do not speak English, but I understand everything, he said he would kill me if I I'll come again, I have video footage, you have it too, I saw that you have a lot of cameras, look at them. This grandfather is sick on his wife's head, he just slaps her on the back of the head, he's really not himself. I will not recommend this office in Bend to anyone. I wanted to sue him, but I urgently needed to fly to Florida. Please deal with this person!!!

Rating:

1.0

I believe this facility has untrained customer service representatives. They are there merely to do a job. Not one smile, conversation or offered help when needed. Even Locked me out of my storage because my hired mover was stuck inside with a trailer and your staff didn't bother to move vehicles stored inside gate instead of outside. When a customer is literally trapped inside, think we wouldn't be angry? And then lock me out because of "a bad attitude". You need to train your employees. I worked for uhaul out of toledo and I would have been fired for such behavior.

Rating:

3.0

A man from U-HAUL calling me on the phone at dinner time to complain about my lock and suggesting he was going to cut it off was really weird.

Rating:

2.0

They had a mudslide that ruined some of my items but you have would not cover it I was not happy with that

Rating:

5.0

Thank you to Michael, Cody and Tyler! Excellent customer service. Special thanks to Tyler for all of your help.

Rating:

3.0

No lights. Very dirty. Nice people

Rating:

3.0

I had made a reservation on February 6 for a storage unit to begin on March 13. On March 1, I called to change the move in date to March 11 (I spoke to Connie on 2/6 and Cal on 3/1). When I checked into the Bend location on March 11 at the end of my one-way rental, they couldn't find any record of my reservation. The good news is she was able to set me up as a walk-in and there was one unit that was available for me to rent.

Rating:

3.0

The issues I have with this place are not necessarily the fault of any employee. The staff was always friendly and helpful and the facility was secure. The downsides to the facility are mostly location. This u-haul facility tries its best to get huge trucks and trailers rented out to people in one of the smallest parking lots possible. Their inventory ebbs and flows and I'm sure they try to keep things well stocked. The storage facility is located on the other side of the loading lanes and you have to go through a jam-packed, usually blocked parking lot to get to the gate. To clarify, the blocking happens because of new customers not knowing where to put their car, not because the staff blocks the lane to the storage facility. But, bc of this, I have had to wait for new customers to get back to their car and move which can sometimes trap me at the facility for much longer than I'd like. Then there is trying to leave U-Haul. Definitely use the backroad rather than trying to get right onto the 97N. There's no going South and it's just an unfortunate spot to have this facility. High traffic area, jam-packed parking lot, and limited directions from which you can easily leave. Lastly, I had an outdoor 10 x 10 storage unit and it came with a rat/mouse trap in the corner and the ceiling was falling apart. I came back to my unit after a summer/fall and mice had definitely gotten in there and peed and pooped on everything. Super bummed to have to clean everything again as I move into my new place. When it snows, the aspect of my door is shaded so I frequently dealt with ice and snow making moving large or heavy things, less safe. Most of the town is understaffed and I've never seen anyone at this facility waiting around for something to do, they are all working hard but I'd advise that they take the snowy, icy conditions under consideration and clear a path for people that might be trying to move in the middle of winter. It would be awesome if a new U-haul facility was built better, in a low-traffic area with loads of space, which could improve this situation.

Rating:

4.0

sometimes the door was locked to get into the inside units and I would have to exit, ask for assistance and then re-enter, not fun when raining. Tyler was always helpful and friendly. Also, a map of the units inside the gate would be helpful. I couldnt find it first time easily.

Rating:

2.0

Not sure who will read this, so writing it as if it's someone off-site. I'll start by saying the staff was helpful and kind, for the most part, and I'm sure are doing their best with this unfortunate location. The unevenness of the ground all throughout is crazy in itself. This facility is extremely hard to access and utilize. When the majority of trucks and other rentable equipment is out being rented, it's a little easier. There was always some kind of equipment located next to the access "driveway" so I never knew what to expect and whether I'd be able to make the tight turn. The storage units are located in a square-shaped space that is barely big enough for 2 vehicles to realistically pass each other around the corners. Even still, they (have to?) store a bunch of U-Boxes inside this already tight space. We had to request they move a couple of these to access our unit one day, which meant one office person had to go use the forklift - sheesh. If we needed to spend any amount of time loading/unloading or just going through our unit, we had to cross our fingers and pray the neighboring units didn't need to access at the same time, otherwise it would have been near impossible. When we brought a moving truck in, even worse. Many a time I had to back out, as there's only one entry/exit point and if you can't get around others, backing out is your only option. Thankfully no one else was ever trying to enter during the times I had to back out. Our unit (so lucky it was on a corner) was also missing some of the weather stripping, so dust and all kinds of outside dirt was swept in over the winter, creating a very dusty, dirty situation all over the items in the front of our unit. We also had vermin - rats and mice - which was extremely unfortunate. The damage included bites to the edges of wooden picture frames & other art (strange) and poop/pee all over many items and boxes. They also nested in a box of coats (all had to be tossed) and in some dresser drawers that contained feathers sealed inside ziploc bags (which they chewed into). So bizarre. Mostly disgusting. I paid for the insurance, but not sure it would be worth mentioning those things. One final thing: not sure if this was due to staffing issues, but the only restroom located within the secure area was closed the entire time we rented "due to Covid", which I took to mean staffing shortages. Very unfortunate to have to walk out, punch out, then punch/walk back in when your unit is in the back.

Rating:

5.0

👍😀😀

Rating:

5.0

The location needs more staffing but the staff that they have is great

Rating:

2.0

I paid $4,000 to get my stuff from Georgia to Oregon that took me 5 years to save. It was my dream. I put my belongings in the storage unit for 4 months. Paying $99 a month! My movers who moved everything into the unit called me and told me everything was destroyed. I have been crying I was hospitalized and I have been suicidal so I want your company to know what you did to me. Everything I have to my name is destroyed. I grew up in foster care I have no family. I'm 35 years old and everything I own was sentimental. I sent videos and pictures of all my destroy property. My movers are doing a affidavit. There were dead mice on my stuff also! My stuff is saturated and urine and feces. I literally want to die! Thank you for taking my life and destroying it within 4 months. I've never felt like this in my life. I called the facility monthly That's how crazy I am to check my stuff because I was freaking out with anxiety. I wanted to feel like home and get my stuff into my apartment and everything is on my porch. Everything is being tossed. This was the worst thing you could do to someone's life. Your company is horrible for even their response back. I did speak to Anthony and he assured me that he would figure this out with me. It doesn't matter how much you think or how many apologies my life has changed forever because of this. And I hope your whole company understands this. People's property some people are different I needed my stuff this world is so scary and lonely my stuff is what makes me feel not lonely. Sas SAD WORLD.. YOU BROKE ME.

Rating:

5.0

Very professional, very personal, management and employees

Rating:

2.0

The flood last year seeped into my unit #41. I would not recommend this UHaul location to anybody. The wind blew a lot of dust into the unit. Very dirty. Flood damaged some of stored possessions. Insurance team removed bed mattress, box spring, small couch without ever contacting me. I emailed a message that I saw no flood damage before the AZ team came.

Rating:

1.0

Front desk “help” is apocalyptically unhelpful. Lines move at a glacial pace. Lot is crowded and dirty. Avoid this place at all costs.

Rating:

1.0

Uhaul cancelled my reservation without any notice so when I arrived at my move in date I had no storage unit. I rented a trailer with a one way destination and move in at a uhaul facility. Uhaul is very unorganized, and it wasn’t the bend Oregon location, it is your actual company itself and the people on the phone/internet. I did all the steps correctly. I will never use uhaul again.

Rating:

4.0

I may have kept the storage unit longer but the access hours are limited to the store hours rather than the hours posted on the site. It's very difficult to not very difficult to not be able to come to the storage unit with those extended hours that are on the site up until 10 PM.

Rating:

5.0

Brenda is the best!!

Rating:

1.0

The lady gave me anxiety with lots of lip. I came early 8am to make sure it was all set. My movers shower up at 930 just to stand and wait due to my reservations not being found. Then they were found by Michael. Then the lip kept going! I was in the right. I never felt so little for HER MISTAKE near people in the store also. I asked her to stop saying my INFO OUT LOUD.. SHE DIDNT!!!! IM SO UPSET FOR THIS UNIT BEING NOT A DRIVE UP ONE AS ASKED. So much stress with this one place. I just beg for my belongings to now be safe! I heard how things come up missing... Never again..

Rating:

4.0

We rented a storage unit for short term storage. The unit was unexpectedly dirty and needed to be cleaned prior to unloading our household goods. No other issues experienced.

Rating:

5.0

Fellas did not always clean debris away from the entrance doors. Other than that, the guys were very helpful. Michael, the manager of the operation was one of the most congenial and professional individuals I have ever met during my career in business. Always accommodating and ready to help. He is worth a lot more money than what you are paying him. He is the type of employee that ownership always wants to clone. Thank you Michael from the bottom of my heart, you are exceptional. Good health and prosperity to you always! Tom Bales.

Rating:

5.0

Cody was especially helpful and friendly!

Rating:

4.0

Reserved a 10x15 online a long time ago and had even called ahead to verify. When we got there it turned out there wasn’t actually one available. Luckily we were able to cram out stuff into a 10x10. Otherwise, staff was friendly and helpful.

Rating:

5.0

This is a nice Uhaul team. Friendly and working hard. Appreciate it.

Rating:

3.0

Access to the units can be very frustrating due to the layout of the lot and limited area to navigate through. Several times I had to sit and wait for vehicles to be picked up or dropped off in addition to limited room to turn around in the alleyways where the units are due to trucks and trailers being parked in there due to overflow.

Rating:

2.0

Need to keep storage area (driveway) clear of rental trailers and truck from storage unit area. With the limited space to turn and park makes it very inconvenient overall. Worst of all, is blocking path to entry/exit keypads with trailers and rental trucks. I feel it’s business first before storage unit customers. What really made me move out is and email stating, my rental unit will be raising next month. Not worth paying higher monthly rent for the “Inconvenience” they provide. Other than my experience there, staff is friendly.

Rating:

5.0

Everyone is very helpful and friendly. I appreciate the staff at this facility.

Rating:

1.0

After reserving a 10x15 outside access unit online 5 days in advance, and being shown the unit I would be getting, I arrive on move-in day to find that my unit has been rented out to someone else. Additionally, they now have ZERO inside or outside units of that size. I was told I could pay $50 a month more for a 10x25 unit which I didn't need. But wait, the employee tells me that oops we already reserved that unit to someone else, and has to make a phone call to the woman that reserved it to see if she still wants it. By some random act of chance, she didn't, and I was able to get the 10x25 unit. Being that I am moving away in less than a week I don't have time to search for other available rental units in the area, so I'm stuck having to rent from the incompetent staff at Uhaul self storage of Bend. Stay FAR away from this facility. Either it's a bait and switch to get you to spend more money or the staff don't care to hold your unit for you after you already reserve it with a credit card online. Horrible customer experience. They didn't even offer to take any money off the storage unit after they made the mistake. We won't even mention that they have zero medium or large moving boxes and zero packing materials available in their store when I arrive.. Moving is stressful enough, this company only makes things much, much worse. Buyer beware.

Rating:

5.0

Excellent communication with staff after placing order on-line.

Rating:

4.0

Micheal In Bend Oregon helped me and was able to resolve a problem that came up and made sure I was happy with the outcome. He was very patient and made my day! Thanks so much!

Rating:

4.0

My cousin Dave Stowe was in there yesterday to take my name and email off this account. Please remove my name and phone number off this account and add his phone 619-925-8191. Email: Dave@lamitay.com. please remove my number: 541-508-9321. Email: alysonannunziata@yahoo.com

Rating:

5.0

Staff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!

Rating:

3.0

They were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.

Rating:

5.0

This is the absolute BEST Uhaul facility I’ve ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren’t for him. Would recommend 1,000%!

Rating:

2.0

My unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul’s drainage system was not working properly. I will never use Uhaul for storage again.

Rating:

2.0

Very clustered and unorganized and too much confusion.

Rating:

3.0

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Rating:

1.0

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very “content”. I hope whoever, if anyone, is reading this has a wake up call and realizes they don’t have to work for a place who treats people like this. They will screw your over just the same.

Rating:

5.0

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

Rating:

1.0

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn’t desperate I would take all of my stuff out and request a refund.

Rating:

5.0

Very helpful

Rating:

5.0

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

Rating:

4.0

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

Rating:

5.0

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Rating:

4.0

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Rating:

2.0

My storage unit was broken. Told them & still never was fixed properly. Someone could’ve just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn’t even give a discount. Overall would never rent a storage here again or recommend them.

Rating:

4.0

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Rating:

2.0

Unit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It’s not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.

Rating:

3.0

The staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.

Rating:

5.0

Staff was great and helpful. Just could use extra help at times. Thank you.

Rating:

5.0

Mr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.

Rating:

2.0

We were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.

Rating:

1.0

Never have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.

Rating:

5.0

Will, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!

Rating:

5.0

very helpful staff

Rating:

3.0

I almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.

Rating:

1.0

They arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous

Rating:

4.0

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Rating:

5.0

Was easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with

Rating:

5.0

Micheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy

Rating:

4.0

Thank you!

Rating:

4.0

Clean facility...helpful personnel.

Rating:

4.0

Clean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.

Rating:

4.0

This is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.

Rating:

3.0

I was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone

Rating:

3.0

My code for my storage unit has not worked once in the 5 times I have tried to access it.

Rating:

5.0

Thank you!

Rating:

5.0

The blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they’re loading things alone.

Rating:

5.0

Very nice people, good service, no problems

Rating:

5.0

Thank you we trust U-HAUL

Rating:

5.0

The crew in Bend was great to work with and very helpful!

Rating:

5.0

All of my experiences have been wonderful-great customer service!

Rating:

5.0

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

Rating:

5.0

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

Rating:

5.0

Exceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff. 😃

Rating:

5.0

As usual very helpful store and people, defiantly my go to for transport rental and storage solutions.

Rating:

5.0

Great job guys, thank you for allowing me to help out too.

Rating:

5.0

Very helpful and knowledgeable! Can’t thank them enough for making our move as easy as possible.

Rating:

5.0

Customer service was top priority!!

Rating:

4.0

The U-Haul team was very accommodating.

Rating:

5.0

Very friendly and helpful!

Rating:

5.0

Everything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!

Rating:

5.0

Absolutely a great staff. Thank you for pleasant, courteous, and attentive service.

Rating:

4.0

Guys at both locations were nice and helpful

Rating:

5.0

Friendly and helpful staff

Rating:

1.0

I had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.

Rating:

5.0

Except for yearly rate changes, our experience with UHaul M &S was very satisfactory.

Rating:

5.0

Great customer service!!! Very helpful every time we came in.

Rating:

4.0

No comments.

Rating:

5.0

Rusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.

Rating:

5.0

Rusty and the rest of the crew were awesome

Rating:

5.0

Excellent customer service and even better service out in the yard-Paul

Rating:

4.0

Please install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!

Rating:

1.0

Will never use again!!!!!