Mary H. on 9/25/2016
Rating:
Be sure to ASK if the person wishes insurance coverage rather than just charging them.
|
Tim C. on 9/24/2016
Rating:
Staff was professional and very helpful.
|
brian k. on 9/22/2016
Rating:
You charged me 35 dollars on my card after I dropped it off with no explanation why.... where I come from we call that stealing. I'll be following up on this
|
joe w. on 9/22/2016
Rating:
Service was super . Friendly and knowledgeable and very helpful.
|
david b. on 9/21/2016
Rating:
Very professional staff booked me in and had me on my way in no time - while managing 5 other customers. I want to give the man that helped me a GOLD STAR for outstanding ing service!!!!
|
arjang a. on 9/21/2016
Rating:
I returned the equipment following the after hours instructions given. I called earlier today to verify the equipment was checked in and my Amex card charged. The (Local Center) staff did not answer the phone, causing my call to be forwarded to the call center. I was told they could not reach the center to find out what the problem was and I would need to drive down there (25 miles one way).
I get there and the person behind the counter checked my equipment in. Outside an apology, I was not compensated for the wasted time / fuel, for an issue beyond my control.
It seems as if this center boosts their numbers with consumers who follow these after hours check in procedures.
I have had many issues with UHaul in the past and this is a reminder why I should've taken my business to Penske or another reputable company.
|
Jeff J. on 9/21/2016
Rating:
Eric and Rusty are incredibly helpful and genuinely good people. I wouldn't go anywhere else for storage / Uhaul rentals.
|
George S. on 9/20/2016
Rating:
The employee did the entire transaction incorrectly and had to redo it. We were not given a dolly when purchased it and had to return for it. When returned for the dolly waited an extra 15 mins before speaking to someone.
|
Carol J. on 9/19/2016
Rating:
Excellent service and friendly staff!
|
Benjamin B. on 9/19/2016
Rating:
No need for improvement.
Brandon & Eric were great.
I will always return due to the consistent attention to detail and fine customer service !
Ben B
Bend Oregon
|
Cynthia M. on 9/17/2016
Rating:
Excellent service
|
vern j. on 9/12/2016
Rating:
Free beer, it was hot that day.
|
James S. on 9/12/2016
Rating:
The staff was very friendly. They suggested the best trailer to fit my intended use. They were prompt at both check in and check out.
|
ALISON M. on 9/12/2016
Rating:
We sure liked the staff at Uhaul! Rusty was there the day before we rented and was very helpful. He reserved the truck for us and the following day, we picked it up. I don't remember the other guy's name (who rented us the truck) but do remember he was very nice, and the wait time was just a minute. This is the quickest we've ever been able to get in and out of Uhaul to rent a truck. THANK YOU!
|
Mona B. on 9/10/2016
Rating:
Very clean! Very professional! Excellent customer service!
|
Rex H. on 9/9/2016
Rating:
The staff was very friendly and helpful.
|
Steven C. on 9/9/2016
Rating:
The corporate experience was subpar. First, the website is incorrect so don't trust it. There were 4 locations for me to select, so I took the closest one. My order was then changed to another location without my knowing, and only my family found out by calling. The site says none of them are open on Sunday and it's was incorrect as it affected the whole trip whether I could have the truck on Sunday on a holiday weekend. They didn't have the auto carrier when I arrived and fortunately I didn't need it that day.You can tell that all the calls to the location are redirected to a corporate call center, so that makes this frustration even greater as you should be able to fix it. Pay someone to call every dealer (I know you have 10,000's of them) and simply ask if the information on the website is correct about their location, hours and address. Then fix the errors and many people would be more happy. The individuals at the locations were very nice and you could see the frustration in the website, that they had do deal with daily.
|
Harvey B. on 9/7/2016
Rating:
Very friendly and helpful employees. Both check out and check in.
|
craig l. on 9/7/2016
Rating:
The person that initially helped us did not connect the auto transporter adequately to my trailer hitch. While driving the car onto the trailer, the trailer tongue jumped off the tow ball and landed violently onto the asphalt. After that happened, I was unable to start the car again to move it forward to secure the front wheels. We had to push the car the additional distance to secure it. I have had to replace the fuel pump and the car is still in the repair shop. Not sure how much damage is attributed to this incident.
The store manager went the extra mile and came out to the remote location, (5 miles from store) to help us properly install the trailer onto my truck. I very much appreciated his quick response and help.
|
Kim T. on 9/7/2016
Rating:
The staff did an excellent job
|
Robert F. on 9/6/2016
Rating:
Acknowledge the customer. I stood waiting for over five minutes with three employees serving only one other customer with no acknowledgement of my presence let alone a welcome.
|
Bernice G. on 9/6/2016
Rating:
Drop off area is crowded with unused trailers, requiring a three-point turnaround in order to exit. Maybe redistributing some or most of the unused excess trailer inventory to more populated parts of the country would be beneficial. Interior of the rental area is in need of a refresh as it appears dim and dingy.
|
Lou S. on 9/6/2016
Rating:
Clean, neat and friendly service. Rocky & Eric did a great job to make our moving experience with U-Haul a positive one. Thank you!
Lou Smaldino
|
Mike M. on 9/6/2016
Rating:
Great experience. I thought the 6'X12' trailer was a quality unit and was easily towed by my Yukon.
Thanks.
|
Karl p. on 9/5/2016
Rating:
Always great service, straightforward advice, I only wish there was another person to support the folks on the front desk. There is always a line.
|
|
|