I believe this facility has untrained customer service representatives. They are there merely to do a job. Not one smile, conversation or offered help when needed. Even Locked me out of my storage because my hired mover was stuck inside with a trailer and your staff didn't bother to move vehicles stored inside gate instead of outside. When a customer is literally trapped inside, think we wouldn't be angry? And then lock me out because of "a bad attitude". You need to train your employees. I worked for uhaul out of toledo and I would have been fired for such behavior.
Jo C. | Overall ExperienceSelf Storage Units in Bend, OR, 97701
U-Haul Storage of Bend
Services at this Location:
Features Available at this Facility :
Available Units (All Sizes are Approximate)
Indoor Storage
Located inside a single or multi-story building, these indoor units provide two layers of protection. They keep your items safe against the elements, while additional security features keep your items secure.
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Small | 5' x 10' x 8' Size Guide
Interior 1st Floor Street Level Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)- Rate:
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$99.95
Per Month
1 Unit Left!
Drive Up Storage
Located outside, drive up storage units provide customers convenience. Much like a garage at home, pull up with a vehicle anytime during access hours to quickly load and unload your possessions.
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Medium | 10' x 10' x 8' Size Guide
Drive Up 1st Floor Outside Level No Climate
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)- Rate:
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$139.95
Per Month
1 Unit Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
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28.8 miles from this location
Wickiup Storage
52419 Skidgel Rd.
La Pine, OR 97739 -
86.0 miles from this location
U-Haul Storage of Glenwood
4400 Franklin Blvd
Eugene, OR 97403Limited Units Available. Act Fast!
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91.1 miles from this location
U-Haul Storage at River Road
150 Oroyan Ave
Eugene, OR 97404Limited Units Available.
Storage Customer Reviews
- 4.0 Average Customer Rating
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A man from U-HAUL calling me on the phone at dinner time to complain about my lock and suggesting he was going to cut it off was really weird.
Jeff R. | Overall ExperienceThey had a mudslide that ruined some of my items but you have would not cover it I was not happy with that
sandy H. | Overall ExperienceThank you to Michael, Cody and Tyler! Excellent customer service. Special thanks to Tyler for all of your help.
tina p. | Overall ExperienceNo lights. Very dirty. Nice people
Brian S. | Overall ExperienceI had made a reservation on February 6 for a storage unit to begin on March 13. On March 1, I called to change the move in date to March 11 (I spoke to Connie on 2/6 and Cal on 3/1). When I checked into the Bend location on March 11 at the end of my one-way rental, they couldn't find any record of my reservation. The good news is she was able to set me up as a walk-in and there was one unit that was available for me to rent.
Scot D. | First ImpressionsThe issues I have with this place are not necessarily the fault of any employee. The staff was always friendly and helpful and the facility was secure. The downsides to the facility are mostly location. This u-haul facility tries its best to get huge trucks and trailers rented out to people in one of the smallest parking lots possible. Their inventory ebbs and flows and I'm sure they try to keep things well stocked. The storage facility is located on the other side of the loading lanes and you have to go through a jam-packed, usually blocked parking lot to get to the gate. To clarify, the blocking happens because of new customers not knowing where to put their car, not because the staff blocks the lane to the storage facility. But, bc of this, I have had to wait for new customers to get back to their car and move which can sometimes trap me at the facility for much longer than I'd like. Then there is trying to leave U-Haul. Definitely use the backroad rather than trying to get right onto the 97N. There's no going South and it's just an unfortunate spot to have this facility. High traffic area, jam-packed parking lot, and limited directions from which you can easily leave. Lastly, I had an outdoor 10 x 10 storage unit and it came with a rat/mouse trap in the corner and the ceiling was falling apart. I came back to my unit after a summer/fall and mice had definitely gotten in there and peed and pooped on everything. Super bummed to have to clean everything again as I move into my new place. When it snows, the aspect of my door is shaded so I frequently dealt with ice and snow making moving large or heavy things, less safe. Most of the town is understaffed and I've never seen anyone at this facility waiting around for something to do, they are all working hard but I'd advise that they take the snowy, icy conditions under consideration and clear a path for people that might be trying to move in the middle of winter. It would be awesome if a new U-haul facility was built better, in a low-traffic area with loads of space, which could improve this situation.
Melissa M. | Overall Experiencesometimes the door was locked to get into the inside units and I would have to exit, ask for assistance and then re-enter, not fun when raining. Tyler was always helpful and friendly. Also, a map of the units inside the gate would be helpful. I couldnt find it first time easily.
Stephanie G. | Overall ExperienceNot sure who will read this, so writing it as if it's someone off-site. I'll start by saying the staff was helpful and kind, for the most part, and I'm sure are doing their best with this unfortunate location. The unevenness of the ground all throughout is crazy in itself. This facility is extremely hard to access and utilize. When the majority of trucks and other rentable equipment is out being rented, it's a little easier. There was always some kind of equipment located next to the access "driveway" so I never knew what to expect and whether I'd be able to make the tight turn. The storage units are located in a square-shaped space that is barely big enough for 2 vehicles to realistically pass each other around the corners. Even still, they (have to?) store a bunch of U-Boxes inside this already tight space. We had to request they move a couple of these to access our unit one day, which meant one office person had to go use the forklift - sheesh. If we needed to spend any amount of time loading/unloading or just going through our unit, we had to cross our fingers and pray the neighboring units didn't need to access at the same time, otherwise it would have been near impossible. When we brought a moving truck in, even worse. Many a time I had to back out, as there's only one entry/exit point and if you can't get around others, backing out is your only option. Thankfully no one else was ever trying to enter during the times I had to back out. Our unit (so lucky it was on a corner) was also missing some of the weather stripping, so dust and all kinds of outside dirt was swept in over the winter, creating a very dusty, dirty situation all over the items in the front of our unit. We also had vermin - rats and mice - which was extremely unfortunate. The damage included bites to the edges of wooden picture frames & other art (strange) and poop/pee all over many items and boxes. They also nested in a box of coats (all had to be tossed) and in some dresser drawers that contained feathers sealed inside ziploc bags (which they chewed into). So bizarre. Mostly disgusting. I paid for the insurance, but not sure it would be worth mentioning those things. One final thing: not sure if this was due to staffing issues, but the only restroom located within the secure area was closed the entire time we rented "due to Covid", which I took to mean staffing shortages. Very unfortunate to have to walk out, punch out, then punch/walk back in when your unit is in the back.
Leah P. | Overall Experience👍😀😀
don l. | Overall ExperienceThe location needs more staffing but the staff that they have is great
Theresa R. | Overall ExperienceI paid $4,000 to get my stuff from Georgia to Oregon that took me 5 years to save. It was my dream. I put my belongings in the storage unit for 4 months. Paying $99 a month! My movers who moved everything into the unit called me and told me everything was destroyed. I have been crying I was hospitalized and I have been suicidal so I want your company to know what you did to me. Everything I have to my name is destroyed. I grew up in foster care I have no family. I'm 35 years old and everything I own was sentimental. I sent videos and pictures of all my destroy property. My movers are doing a affidavit. There were dead mice on my stuff also! My stuff is saturated and urine and feces. I literally want to die! Thank you for taking my life and destroying it within 4 months. I've never felt like this in my life. I called the facility monthly That's how crazy I am to check my stuff because I was freaking out with anxiety. I wanted to feel like home and get my stuff into my apartment and everything is on my porch. Everything is being tossed. This was the worst thing you could do to someone's life. Your company is horrible for even their response back. I did speak to Anthony and he assured me that he would figure this out with me. It doesn't matter how much you think or how many apologies my life has changed forever because of this. And I hope your whole company understands this. People's property some people are different I needed my stuff this world is so scary and lonely my stuff is what makes me feel not lonely. Sas SAD WORLD.. YOU BROKE ME.
Brittany B. | Overall ExperienceVery professional, very personal, management and employees
Don K. | Overall ExperienceThe flood last year seeped into my unit #41. I would not recommend this UHaul location to anybody. The wind blew a lot of dust into the unit. Very dirty. Flood damaged some of stored possessions. Insurance team removed bed mattress, box spring, small couch without ever contacting me. I emailed a message that I saw no flood damage before the AZ team came.
CLIFF M. | Overall ExperienceFront desk “help” is apocalyptically unhelpful. Lines move at a glacial pace. Lot is crowded and dirty. Avoid this place at all costs.
Victor P. | Overall ExperienceUhaul cancelled my reservation without any notice so when I arrived at my move in date I had no storage unit. I rented a trailer with a one way destination and move in at a uhaul facility. Uhaul is very unorganized, and it wasn’t the bend Oregon location, it is your actual company itself and the people on the phone/internet. I did all the steps correctly. I will never use uhaul again.
Ashley kovia F. | First ImpressionsI may have kept the storage unit longer but the access hours are limited to the store hours rather than the hours posted on the site. It's very difficult to not very difficult to not be able to come to the storage unit with those extended hours that are on the site up until 10 PM.
Paul K. | Overall Experience