Charles was the bonus representative, I wasn't looking for. Helpful, shared other experiences, knowledgeable. Most of all professionally flexible. Add that to a friendly demeaner, and we have a successful visit and closed sale!
PAUL D | First ImpressionsCustomer Reviews for U-Haul Storage of Fremont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great and Friendly Employees
Gregory T | Overall ExperienceThey were never there during hours they were supposed toe and I ay by cash so I had many ate fees. Lus staff gave out my personal information when I had a restraining order on the person they gave info to
Wendy K | Overall ExperienceNone
Joseph H | Online Move Inthe person took good care of my needs
DAVID W | First ImpressionsI’ve been at Fremont storage for years. Not the ideal setup, but cheap. Prices have been raised, I think the last one made it too high. I told Stacy about a leak and she said she would tell the on-site guy about it so he could take a look. She didn’t. My unit was leaking and she didn’t even staple a tarp to the roof. Things kept getting wet, so I moved out. It took me longer than last month because of the rain. I got the feeling that as long as I was paying, everything was great for Uhaul. Well, I lost probably $1500 worth of stuff and I’ll have to feel clean some other items to save them. I think I should be refunded the last two months rent. Why am I paying rent if it’s leaking? If the issue was handled right away, I’m reasonable, I wouldn’t have left. Essentially, the purpose of that unit to me was to keep things dry. If it can’t be done, then I shouldn’t pay. It cost me a lot of time to move out. Look at the records, I was there many years before Uhaul came in. I do appreciate that my walkway was shoveled in the snow. Last year, I told these guys about water flowing over my lock from the roof. Again , these things happen… an ice jam. I think they were also slow to react to that situation as well. Fortunately., there was nothing coming inside at that time. I had a couple of instances where my lock was a block of ice. I had to return home for a propane torch to unfreeze it. I know it’s difficult to fix a roof during winter. This was in may. Where the water marks were before was where the water was dripping on move out day. I’m sorry that you guys didn’t react quickly enough for me to save my stuff. I would think you would at least process those refunds I requested. Good luck
Darryl M | Overall ExperienceVery simple process.
James O | Online Move InAbsolutely, no complaints
Tom HI have had a storage for the last 7 years and prior to that I had a small unit for 6 yrs. I would recommend your storage to anyone I knew was looking. You guys are the best!!
Peggy T | Overall ExperienceThe staff is the best ever!
Raymond M | Overall ExperienceCharles was wonderful to work with. He provided flexibility, kindness, and went well above what was required of him. Charles is truly a terrific man - a man that U-haul is lucky to have. I appreciated Charles so much, that I would be willing to talk to someone at Uhaul's Corporate office to brag about his determination and stellar performance. Thank you Uhaul and Charles for being so flexible and convenient to me in my move from STL to New Hampshire. To provide insight as to what Charles did, he worked with me and held my hand through the entire process of moving into the storage unit. He stayed after the closing time to help me, because I was coming from so far away. He was not afraid to call me to provide insight and work with my needs. He provided guidance and recommendations. Lastly, he was very kind and respectful.
Brandon G | First ImpressionsThe owner brushed off my car when I was gone and was very kind and helpful. Very positive experience
Nicolas RI actually dropped off at Brentwood
Gail BCharles is one of the nicest guys I ever met.. Absolutely incredible guy. I would definitely recommend Fremont U-Haul. Thank you again Charles it was a pleasure meeting you
Mark BExcellent service!
Jane WAll the staff are first class!
Leonard & | Overall ExperienceMost of the units (not necessarily mine) have very transition lips to get into the unit. It is very off and probably turns away a bunch or people. I saw some of the steps up into some unit over 1 foot tall which does not meet ADA compliance for egress to the public.
Justin F | Overall ExperienceCharles was excellent with the rental of the truck went over everything. On return of the truck everything went well. Would recommend this location for rental of trucks thank you G Fournier
Gerard FCharles and Zack were very helpful and professional ! Great and easy experience
Tom B | Overall ExperienceNever an issue renting and storing at the Fremont storage in 25 years.
Carl B | Overall ExperienceTammy is always very helpful! She notified me as soon as a storage unit opened for storing my vehicle. Been coming to Fremont Storage for eight years, never had a problem, and always top notch customer service. Can't say enough good things, thanks for keeping me a valued customer. Dan
Daniel D | First ImpressionsI would have stayed longer but it was to far to get there a hour travel time back and forth
Joy A | Overall ExperienceGreat job. Will use again.
Justin RStacey was so sweet and helpful
Daniel M | Overall ExperienceStaff was very friendly, welcoming, and professional. I could not have asked for a better experience.
Leonard & | First ImpressionsJenn was great! Made the whole process very easy
Jim BI am only saying would not recommend this storage place because lots of my items got moldy in that unit. I had to throw away some things, including my awesome leather jacket that was completely covered in mold. I’ve had several outdoor storage units over the years and never once have my things got moldy unit they were at this place, and ironing father said the exact same thing. That happened to him as well and only at this place. Also, there was probably 3-4 occasions where the card machine to open the gate randomly didn’t work when I went there resulting in the gate not opening for me to go in to my unit. Makes no sense. So then I have to go and find help etc etc. super inconvenient when my car is full of items and I can’t get in because the card machine stopped working. That happened multiple times. Also my rate went up $30 in the year and a half I had a unit there.
Karli G | Overall ExperienceThe service and equipment was top notch; exactly as I expected. Thank you for your excellent service. Al Fredette
Al FJen was extremely nice made my experience 1000 times better I switched from 603 storage very cold bunch not alot of interaction with people im so happy that you have someone there that cares your facility is more secure and she handled my account like I was the only customer 5 stars thank you very much !!
David M | First ImpressionsJen is also very friendly
Arthur JGreat customer service and met my needs. Alot better than 603 Storage
Nicholaus BJenn was very helpful and explained everything needed and more.
Diane H | First ImpressionsMy experience with your facility was amazing & you staff was so professional. Look forward to seeing you again this fall. Thank you for everything
Mark L | Overall ExperienceVery accessible, friendly staff. Pickup and dropoff were very convenient. Vehicle was clean. I would rent from this location again.
Delia MAll employees were courteous and helpful at all times. The manager was on top of her game, and made my visits enjoyable. I will definitely be recommending Stacy for a promotion!!
Luke C | Overall ExperienceWe appreciated the helpful staff
MICHAEL B | Overall ExperienceCharles was a huge help very professional. He was pleasant to talk to he is a huge bonus for your store I would definitely come back to this location as long as Charles is there. This man deserves a raise.
Jean LNice people to deal with
James C | Overall ExperienceCharles was a joy to work with. From start to finish he was professional, courteous and efficient..
Theresa LTammi was very helpful! She calling me when a storage unit became available. Return customer who is very happy to be treated so well by Uhaul of Fremont NH. Thank you Dan
Daniel D | First ImpressionsVery easy less then 2 hours and got a unit and moved stuff in. Very quick and easy
Jonathan G | Online Move InWe very much appreciated our interaction with the very helpful staff person in the office!
MICHAEL B | First ImpressionsI had nothing but exceptional service at this location. We were very happy and loved the friendly and courteous ladies in the office.
BRENDA P | Overall ExperienceBe very specific about what unlimited means. It may not mean unlimited. Read the fine print
William EI had an excellent experience through the whole process. Stacey is a real professional and a pleasure to do business with. Would highly recommend her Fremont or Brentwood facilities 👍
James C | First ImpressionsCharles was very pleasurable to talk to, great attitude and a great guy
Tyler R | First ImpressionsUnit leaked
don c | Overall ExperienceThis location did not have good internet; my drop off process took 40 minutes because pictures didn't upload, running me over my time. Service inside was great, the person was nice.
Vaughn NGreat place to store things at Fremont storage I would tell everyone about your storage great price but it's sad I pay insurance on the storage I think people should receive a refund for that if you pay insurance on a storage for months should get it back. My opinion just saying.
Dennis F | Overall ExperienceThe ladies were very kind and professional
Thomas M | Overall ExperienceStacey at Uhaul Brentwood/Fremont helped make a very difficult situation easier. We needed to make arrangements to move and store a family member's possessions on very short notice. Stacey helped us arrange the necessary Uhaul in order to move the possessions and also helped us secure the storage unit for the items. I was able to communicate with her via her cell phone throughout the entire process-She was very kind and helpful from start to finish.
Mary C | First ImpressionsI had a very good experience, employee was very helpful. would not hesitate to use service again. Bob Collins
Robert CHave the personel show up for store opening and make sure that when you book online all the supplies are in the truck as stated on line. When returning the truck, you want to know what your bill is. Not hear, your all set.
Patricia HAlways a pleasure to do business, very accommodating!
Skip Z | Overall ExperienceHave storage my vehicle at this location for five or more years. Like the people and quality storage building. They just upgraded the entrance hardware!! Thank you, Stacy and Tammy
Daniel D | Overall ExperienceAll aok
Charles B | First ImpressionsVery well run facility. Tammy in the office took care of all my needs with renting a 10 x 10 unit and made arrangements for a van rental and a few weeks later a truck rental. Had a glitch with getting in the gate after hours one night, but called the number posted on the keypad and heard back from Stacy the GM in a few minutes and gained access. Would highly recommend this business to anyone needing storage or truck rental.
Paul F | Overall ExperienceThe guy I dealt with was awesome
brian h | First ImpressionsOnline 24/7 reservation was a nightmare and on live staff was rude, disrespectful and cancelled my reservation over personal pettiness. Their handling of the situation cost me money and valuable time. I will NEVER use online pick up of a U-Haul vehicle again and probably will never use U-Haul services again. The attitude of the personal REPRESENTING U-Haul was nothing short of appalling and down right negligent.
Daniel WThe woman who works there opened the door for me, greeted me with a smile and a happy face. I wasn’t sure what size of unit I wanted to rent so she asked if I didn’t mind walking she would show me the units. I was able to rent just the right size for my needs. I accidentally left my license there and I received a call from her telling me she found my license which I didn’t even know I lost. What a nightmare when I’m in the middle of moving. She certainly helped meet throughout my visit and even after I left.
Allyson H | First ImpressionsYour mobile check in system is slow and cumbersome. It constantly returned messages saying the system was too busy and to try again. It shouldn’t take 30 mins to do what I can do with a human in 5.
Brian MSmall quiet office. Elissa was terrific. Very patient and attentive with me as a first time renter. Instructions were clear and the whole sign in thing online was a little daunting at first, but I really liked it. I was on the road 25 years and was a bit skeptical at first. UHaul has done a good job there.
Leanne MI had a horrible time they where not open on the weekend so I had to use the 24/7 online and Pick up which was a nightmare I was at the for over an hour during drop off and pick up the online creat account was horrible. U need to get more ppl on the phones and at the locations this made my moving experience horrible I was moving into the late hours of the night bc I was stick there for an hour during up pick trying to reach ppl on ur phones then I couldn’t even get the account to come up when I dropped if off so that was even worse so I just locked the truck and out the key back inside the box and left since it was almost 10 at night
Samantha TKatie was super helpful, knowledgeable, and personable. Getting in and out of the storage facility was straight forward and simple. There seems to be plenty of safeguards in place to prevent theft.
Danielle R | Reservation.
Melanie B | ReservationClean, secure and inexpensive. I would use Budget Storage again without hesitation.
Bruce T | Overall ExperienceThe facility was exactly what I needed, and the best price in the area. The staff were super helpful and friendly. I would recommend or use this place again!!
Kathy G | Overall ExperienceSuper friendly and helpful
Nicholas S | Overall ExperienceI requested to have someone removed from being able to enter my unit and this wasn’t done so they were able to take half of my belongings without anything I could do legally.
Pamela S | Overall Experience