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WILLIAM SCustomer Reviews for U-Haul Storage of North Jackson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The two ladies that helped with this trailer were amazing! We couldn't have gotten the trailer on our truck without them. Thank you very much!
JAMES BVery good!
MICHELE CI think the customer service experience that I received at the U-Haul business on northview drive was excellent and I feel like if it was a person like her whom I meet that is perfect for her position they need one of her in every U-Haul business she's a good getter she's a perfect person for community services business and I believe she can run every store with her performance and attitude with a greeting smile I will advise anyone to rent from her place of business
MARY PGreat customer service!
DERRICKS CNothing very helpful and knowledgeable
TIESHA HShe was great return was easy and smooth she explained everything and made it quick and smooth thanks so much
BARBARA ROvercharged charged twice no refund after being told a hold would be removed from bank account.
ANNIE GEverything was great
SIERRA HNothing
TIESHA HThank you all
Tina H | Overall ExperienceRather for them to check rentals while customers are there instead of the doing it later therefore no one wouldn't be surprised about a charge or miscommunication. I say this because I was not able to enlarge my receipt to read it..
NICOLE BBetter customer service
DELORIS WHelp if their location doesn't have any availability.
JUANITA DThey double charged me
TAMERA WMake sure all headlights are properly working because I had to buy a headlight because one was out ! I almost got a ticket
KRISHUNDRA BIt was a great experience. Simple, and easy!! I would suggest a gated area, maybe UHaul code to get in, just to feel more secure/safe when taking pictures and uploading upon return. Or secure camera connected to 911 just in case!!
Cherise SAbsolutely nothing , job well done .
KELVIN BOffice person Robin was efficient and respectful. Technician Michael Bullock was well groomed, courteous, and spoke like a true professional. We are quite impressed with the gentleman. Thank you
JAMES HOnly issue is this location could not fulfill my hand truck and floor dolly portion of my order which put our team in a bind on moving day.
ROBERT AEverything was fine No Complaints, very professional nice and friendly
ROSIE SWhen you say you have a truck on hold for a customer please have a truck for that customer when they show up to get it.
MICHAEL MEverything was great
JACQLINE BN/A
SHERI WGreat customer service
RICHARD GTo improve for the next customer, the truck could have no warning lights on the dash. Such as low tires, engine needs oil. And you could clean the windows on the inside, so Customer can see out at night. When you rent from Penske, all these things are taken care of and you don’t have to stop 10 miles up the road and put oil in the truck or pump up the tires.
RICHARD JBrakes on truck need to be checked, engine light on in truck. Truck needs to be serviced.
TERESA JEverything was perfect
CURTIS RI added an equipment rental to my rental and the dolly was not on the truck. I reported it to the staff and she stated that she would remove the charge from my billing in which she did not. I was charged for a service that a did not have.
JORDONNA ALeave it just like it is… Don’t change nothing
DARRELL BI was unable to open the alphanumeric key lock on the truck to be able to pick up the keys, the customer service center was not helpful. The on site manager refused to help until the store open. I lost one hour of my time (which went to carve out my time assigned to my movers) because u haul has a dysfunction lock on their truck.
Shivraj SEverything was great
IRENE WI reserved a utility dolly along with my truck rental when I got there to pickup the truck I was told there wasn’t a dolly available, I then contacted customer service & they informed me that another store had one so I reserve it & leave with the truck but halfway there the other store calls to tell me that they do not have a dolly available which resulted in me returning the truck sooner than planned.
SHEMEKA WI did not rent no storage or any thing in I haul
Taymoor H | Overall ExperienceNothing at this time.
HENRY AThere was confusion on where to drop oops pads. I think it was the call center issue not Northview. They were great. Got a call from Call Center asking why. I had not picked up pads earlier. Explained I had. All was fine.
TERREL AThe unit was not cleaned
Jelunder CGo back 2 having the truck pulled out
THERESA SThe employees we're really helpful and fast!
DEMARCUS FNone
JENNIFER STruck wasn't ready at the location we reserved a week prior. They wouldn't let us drop off at a local station, had to take it all the way across town and then wouldn't pay the extra mileage.
Elizabeth RYoung lady who assist me was very helpful and made my rental very easy. And customer service was nice too .
ANGELA DThe young lady was polite and pleasant. Got me in and out with my truck and car dolly within 15 minutes. She showed me how to hook up the car dolly. Really good experience at this location.
NORMA WUnknown.
CHERYL RMarijuana odor in the cab. U-Haul rep claimed that she had already cleaned it and did not detect marijuana odor but she had re-sprayed it for me. Later, we found marijuana “shake” in the passenger’s seat.
JOHN PI will never recommend this facility to anyone I ever know! I am battling cancer and I have had this storage facility for many many years. I lost everything that my grandma owned including family pictures family heirlooms and things I will never be able to get back. I tried to set up a payment plan so I could keep my stuff. The customer service of this facility is the worst ever. I hope no one ever has to go through what I went through. But I also hope that this facilities employees get the karma but they've done to my family.
DEONE W | Overall ExperienceThe staff was awesome. The rental of the uhaul was awesome. But the storage unit was awful my furniture got damaged my clothes got damaged my dryer got damaged my 70 in TV got water damaged doesn't work anymore. I had to throw a lot of stuff away due to mold. I 🐀 rat chewed my cords on my dryer. I will not recommend getting a storage unit here just a uhaul rental if possible
Terry H | Overall ExperienceI was given a storage unit with a broken door. It was tough to open and close. After I had it over half full (the office was closed the first day), I told the office about it. The woman told me I should have never been given that unit while they are waiting on the door to be fixed. Plus, if there is no gate for access, why can't I go in all night long. There are times I wanted to go past 10:00
CHARLES O | Overall ExperienceI have always been a customer of U-Haul every time I move. They always treat me very well and things go wrong. They always willing to hear your version of what happened to your stuff by anything. They always fix it for you, so I’m appreciate being on U-Haul customers.
Regina M | Overall ExperienceNot only were the employees rude and disrespectful but also had the nerve to not be helpful. I was told because I was not an out of state client…the storage first month couldn’t be offered to me even after renting a uhaul. I was very angry. I questioned them and was allowed the first month free. After gaining access to the storage area, I noticed the back gate with a large hole where anyone can come thru. I didn’t have to put my code in to gain access which was another safety hazard now let’s discuss no cameras etc. I will never recommend this business or do business with them again.
EBONY B | Overall ExperienceStaff was incredibly friendly and helpful.
Collin I | Overall ExperienceI just like to say that they was very helpful. And helping me to get started. With everything. Ms.Cain is truly a blessing to the people in north jackson U-Haul.
James W | Overall ExperienceWater leak unit 300
canetria p | Overall ExperienceThe reason I wouldn’t recommend this location is that it is too small causing a lot of congestion. I had to wait about 15 minutes to enter the parking lot to get to the storage because of the many cars blocking the entrance. I had to wait another 5 or 10 minutes upon leaving for the same reason.
ANGELA T | Overall ExperienceCustomer service was great
Almetrius B | Overall ExperienceThe manager was very rude and nasty.
Karissa L | Overall ExperienceThe young lady was very helpful and knowledgeable about the facility. Customer service is very important to me and she was very professional and kind.
Almetrius B | First ImpressionsLove the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!
Andy C | First ImpressionsExtremely helpful and excellent customer service! If I ever need storage again in the area there will be no guess to where I'm going.
Henry M | Overall ExperienceVery happy with the service!
Henry M | First ImpressionsThey lost my reservation twice..so I didnt get it right until the 3rd time.
latasha t | First ImpressionsVery helpful and professional
David B | First ImpressionsI’ve used several different u-haul locations. the manager and staff here are AWESOME! Their personalities made me feel appreciated and if the need arises they will be my “Go-to” people.
Andy C | Overall ExperienceThanks for the prompt and courteous service.
Yeong K | Overall ExperienceLove the manager!
Andy C | First ImpressionsLove the manager!
Andy C | Overall ExperienceLoved MRS Jobert and her team!
Andy C | First ImpressionsVery nice employees. Both employees I met were helpful, informative and courteous.
keyandra p | First ImpressionsExcellent customer service
Reba J | ReservationThis was the worst moving experience I've had in my life. From the storage and the truck. You have some of t worse reps in that store. Never again. Nobody would even try to help me.
dorothy h | Overall Experience