I have a double hernia which made it almost impossible to load and unload the truck, I made back to location with 10 minutes to go but needed a little extra time to unload the truck and with heavy mattress and other heavy things plus my unfamiliar with the area and finding my unit It was so frustrating for me , I haven't ck but I don't think they charge me late fee (hope not ) the customer service lady was very kind and understanding...I just think that's what good business is about...just which I was healthy ,thee carts really saved the day cause I was so limited on funds I couldn't pay someone to help me ..thank you
EDWARD F | First ImpressionsCustomer Reviews for U-Haul Storage of Visalia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for the help in our situation
Russell G | Overall ExperienceVery clean
AMANDA H | Overall ExperienceGreat service. They showed me the property and I canceled my storage unit I was going to get down the street. Beautiful location. Great people. I feel safe when I am there.
RUTH S | First ImpressionsSuper clean and friendly staff
STORM P | Overall ExperienceHave to carry your stuff too far to a storage building and too confusing to exit
Sherry R | Online Move InVery friendly and helpful with all my storage and moving needs. Jasmine and Ashley helped me move in with ease and worry free. Will definitely come back again
Ashley R | First ImpressionsGreat staff good room nice job
Steven R | Online Move InI had 3 young folks paid in advance, all took a dump on this 65 yr old man! I’m retired and a senior citizen, disabled and I apologize for bringing my truck in late! Nobodies fault but mine!
BOBBY L | First ImpressionsIt was my first time experiencing how to you rent the U-Haul and it was clean. The staff was friendly & tell you everything you need to do. I recommend go to them and first month you could put your stuff in storage room for free after that you pay every month. Thank you.
Ai b | First ImpressionsEveryone so helpful,great staff
Rhonda Z | First ImpressionsAll of my stuff was ruined by mice! I have to wait to talk to someone. I am so incredibly upset!
BROOKLYN S | First ImpressionsThis new storage facility is very modern and clean. The staff, for the most part, is efficient and kind. However, the previous manager rented the unit I had reserved to another client, which created some confusion and stress the week I moved.
Deborah O | First ImpressionsGreat facility and workers were up to date on new systems recently installed
Nathan J | Overall ExperienceSteph made it easy, convenient and helpful
Russell G | First ImpressionsHelpful and Polite
Kelli E | First Impressions