The woman there I forget her name but she quite helpful and pleasant while it was busy and training a new worker at the same time
Chrisopher WCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned a furniture dolly one day late and employee failed to check in return and i was charged 80.00 on my account. I called and lady in front desk said she would review cameras and did NOT Shes always on bad mood and gives poor customer service at this lication
manuel pBoth counter personnel are very nice. Clean facility. All questions/concerns answered. Tow/Haul turn off instructions should be in every unit. I didn't know about turning it off until my second rental.
Tameka AExcelente service all around!
Pablo EQuick and easy at each location. In and out in just a few minutes.
Martin SHelpfully explained the fule gauge requirements that were not explained upon pickup
Emily EFocus on the customer in front of you. I felt invisible.
Alejandro PWent smooth as perfect. I actually really like the smooth ride. We were moving a lot of high end art and Asian antique pottery, and the smoothness of the ride was KEY.
Michael GInspection of tires for safety of anyone driving your truck. I had a blow out on the road yesterday and was the worst experience ever. Tires need to be checked by your people. I arrived late to my destination and lost money and the movers that were on standby. I need a refund for this unpleasant situation
Tom FOn a Sunday morning there was only one person working, so I and many others waited over 30 minutes to get our reserved truck. I was not granted an extension of time even though it was U-Haul's error. I drove a total of 13 miles and was charged for 2 gallons of gas. The 10' truck should get 10-12 miles per gallon.
Joseph MAmazing service. Quick and helpful.
Kirk ANo issues
Kendra WThe lady who delivered the boxes was excellent and very friendly. I believe her name was Adrian.
Espiranza CDrop off was very easy, with people there in person after normal hours, which was much appreciated!
Roy HNothing I can think of. Already good service.
Trenton PGreat customer service
JOSE VLine was moving slow because of short staff. Check engine light on the truck came on as I drove off the parking lot
Jesse OGreat fast and customer service!
Marco GI have used this location 2-3 times excellent customer service
Cheryl HN/A
Michael BNothing everything was and very quick service I rented twice already ! Thank you
GLORIA PI explained the problem at the original rental location and she explained the logistics behind the switch. I told her the original location was No help and my wife made phone calls to find what we needed.
MICHAEL MSeguir como van.
Yosvani RDropped off the truck after hours, location was very well lighted, clean location. The only thing I had an issue with was trying to locate where to drop off the keys. Recommendation would be to clearly label the area on the door. Otherwise the place is great
javier sStaff seemed too busy to help. Lady who did help me was busy gossiping with another staff member while checking me in. Between that and being on her cell seemed generally disinterested in being there. Trailer had a damaged wheel stop at the front kf the trailer which was marked when I pointed it out and then caused me issues with my car as it didnt sit up evenly against the front of the trailer. The trailer had one strap broken which was replaced before I left. Overall took way too long to get in and out. I wont use that location again.
CHRIS JThe people in charge at this time weren't very attentive, I've waited like 25 minutes before being served despite there was two people on the desk. One was just looking at papers and wiggling with the other two employees.
JAIME JThe left-side marker lights didn’t work. The person helping me hook up the trailer said they didn’t have any bulbs, but were expecting a shipment the next day, so I had to take the trailer as is. They should have known about this issue and fixed it long before a customer pointed it out while trying to rent the trailer. Otherwise the rental process was pretty easy.
James LThis being my first trailer rental experience, boy, was I impressed! Thank you U-Haul for making it easy on this first timer.
kimberly lGabriel and Melissa are probably the two most useless employees you have. Not to mention Melissa is also rude, and by the sounds of it I’m not the only one that thinks so. Instead of helping and explaining how to properly load a car onto the hitch and letting us know that they offer assistance for $35, Melissa left for their precious Chick-fil-A and Gabriel acted like his delicate hands were too good to get dirty. As a man that’s embarrassing as well… neither one of them let me know that there was a way to let a lever down to get in and out of the car easier once it was loaded. I had to squeeze out of the car because both of them dont care about their jobs or doing it well. We spent two hours there until the younger girl helped us. Which we are very thankful for. If not we probably would’ve gotten a refund on all of it. She helped us more in 5 mins than either one of them did in 2 hrs. It’s clear that Gabriel and Melissa need severe retraining and redefined people skills.
Claudia AWorst experience starting with the bad behavior of the front desk and later the additional charges added by cheating with the odometer and fuel readings
Kiran BWhy I can’t review the truck itself
Walid AGot a $19.99 u haul and ended up paying $75 is crazy 😤👎🏼
Marsha DNoticed the tires were brand new, but not sure if they were balanced properly. When the trailer was loaded and got up to speed, I noticed vibration from the trailer.
Francisco MAfter a very frustrating pickup experience at another U-Haul location, I returned my truck and was fortunate to be helped by Melissa Olivares. She took the time to carefully review my rental, listened to my concerns, and worked through the issues to make sure everything was corrected. Thankfully, I had time-stamped photos of both the fuel gauge and odometer, which proved invaluable in documenting the errors from the pickup location. Melissa thoroughly reviewed the evidence and made sure everything was resolved correctly. She was patient, professional, knowledgeable, and never made me feel rushed, despite the extra time it took to fix a problem she didn’t create. Melissa’s outstanding customer service completely changed my impression of the experience. U-Haul is lucky to have an employee who is so dedicated to doing the right thing. She truly deserves recognition for going above and beyond.
Geoffrey MThey should make sure the equipment people want like dolls should be there if people already reserved it
violet hGreat staff. Not to busy too say hi. Goes a long way with me.
ANDREW HAll was good.
ANDREW HKeep greeting the people waiting in line.It's very helpful
CHERYL TTruck we used had a lot of flagged damage and the ride was extremely uncomfortable
ALMA RBut one man did not deposit and. One thing he is not put. The deposit. Problem.
Elizabeth PI was charged for a missing dolly that was not in the vehicle. The person that rented me the vehicle told me there was not one there. I called the location and they didn’t answer so I was sent to corporate. They tried to call and still got no answer. Now I have to wait 72 hours for a reply.
EDDIE LVery helpful and efficient staff
Timothy GGreat customer service and professional Juan was amazing.
KENNETH GThe location is a bit of a pain depending on what direction you are coming from.
Marty G