Very easy pickup and return
Trent SCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the reps there that day were in good form, were cheerful and helpful even though their Internet system was not working at the time. They handled my rental agreement on paper and got me on the way.
Andrew DBad customer service. They lied about insurance. The manager promised to refund yet she didn’t. It’s all their game plan. That’s not right. Bunch of liars.
Samson AI was charged for fuel when I clearly returned the vehicle very close to its original fuel level. We have rented with u-haul probably 20+ times in the past year, and this is unacceptable. We are business clients and expect to be treated better.
Landon KThe sales rep helping me was friendly and trying hard, however they seemed short on training. Also I was never explained the fuel fill guidance chart which would have been helpful.
Peter HThis was my first experience using U-Haul, and unfortunately, it was not a very positive one. The first vehicle I was given had an almost completely drained battery. I was provided with a second vehicle, which initially seemed fine. However, when I started loading at night, I discovered that the cargo light was not working, making the loading process considerably more difficult. The vehicle itself appeared quite old and had noticeable pickup issues. The fuel efficiency was also extremely poor — I used nearly 90 litres of fuel to travel only about 351 km. The return experience was another disappointment. I arrived at 6:45 PM, with the location scheduled to close at 7:00 PM. The instructions in the return area clearly stated that during business hours, customers should remain in the vehicle and someone would come out to inspect it before completing the return. I waited for approximately 10 minutes, but no one came out. I eventually went inside and found the staff member sitting in a chair and using a personal mobile phone. They appeared more focused on the phone than assisting with the return process. They simply took the keys and asked whether the payment had been made by debit or credit card, without conducting the inspection mentioned in the return instructions. Overall, the experience was frustrating. The condition of the vehicle, poor fuel efficiency, and lack of attention during the return process made this a disappointing first experience with U-Haul. I expected better-maintained equipment and more attentive customer service.
Sanjeev NWhile I received great service once phone contact was started there was a significant wait time give how busy this location usually is Thus best to go in person (if feasible) to talk & get information vs trying a phone call approach
Robert Heasy-peasy
Andrei UNothing more. The staff are very helpful in general.
ese oSuper efficient, greeted me right away and I was in and out in about five minutes!
Megan WWait times were incredibly long andwhy wouldn't you have people fill the gas entirely before returning a van rental instead of having the client 'guesstimate' how much to fill? Not a big deal, but I was charged a km more than what was displayed upon my return.
Kim MCustomer service training and computer compatibility. The two people working were helping one person for at least half an hour. The line was out the door and we did not receive our equipment on time. The equipment I had preordered was not even in stock. Making sure the stock available is correct for the day. Cleaning equipment before handing it over. Our unit had just been turned in and the seats were full of dirt and debris.
Noelia EMy rental experience was good overall, but the waiting time was quite long. I would suggest improving staffing during rush hours/peak times to help reduce the queue and speed up customer service. Thank you
Joseph NThey are understaffed so they never answer the phone. I tried calling so many times and no answer (or put on indefinite hold). I had to go in person and wait in line for 20+ minutes just to even find out if I could even make the rental I wanted. The people were great, there just needs to be more of them.
Chad PThere was not enough trained staff at pick up
Jennifer JI commend the drop off location in Humboldt as well, who were very kind. They made the return easy.
Timothy Cun-surprisedly, the staff seemed bored
Rick LThe Blackfoot location is just about the only Calgary location worth getting a trailer from due to the traffic on Glenmore - more easterly locations are almost inaccessible now with construction traffic eastbound and rush hour traffic westbound. The folks here are friendly and know what they are doing - wish they had 4X7 trailers at this location for times I don't need a bigger one. The remark about cleanliness was because this trailer licensed from the US had mud and some stones in it. I cleaned it for return but hope none bounced out onto paint of windshields (the trailer did have a metal grate ramp though). Cheers.
Ed RDestiny at Blackfoot Trail location is phenomenal!! Dealt with her a few times and always quick, great service. I have also seen her helping other staff with computer issues when I unfortunately do not get her.
Bountiful CEverything’s excellent!
Benie BThey changed the service desk from a standing height where the service clerk has a stool and customers stand an the elbow high counter central in the room, to a sitting desk height at the side of the room where you and the service personnel sit in chairs across a sitting desk. Somehow that feels weird for a trailer renting place. All of the staff in the office and yard, are great.. Friendly, helpful, and efficient. I would definitely recommend this location.
Dennis AWith my experience, not a thing needs to be done. It was fantastic.
David DPeople are friendly.
Oleg KGreat staff at the blackfoot location. The lady at the front desk is perfectly suited for her job.
Leonard VI would have given excellent but there is no parking at this location except on the street
Ken FEnsurevtrailer lights work and it is cleaned.
Brian KGreat service and wonderful people
Ralph AThe cargo area of the van was dirty and should have been swept out. U-Haul needs to be more transparent with pricing as marketing your van rentals for $19.95 is a blatant understatement as the bulk of the charge comes with your mileage charge. I will do everything in my power not to use U-Haul again.
Barry BReally wish I remember the young woman's name that helped me on Sept 3rd - obviously been there awhile and knows her shit. She was phenomenal in moving trucks around to make sure all clients had trucks- helped not only me but the guy next to me at the same time! She was also training newer staff. She was amazing!!! I know you'll know who I am talking about because she knew that place like the back of her hand. Awesome awesome awesome - she had tats if that helps and she even showed me an AI app to help me write the speech for my sister's wedding that weekend. Please somehow get this praise to mystery wonder woman with tats working uhaul on blackfoot Sept 3rd. By the way - I rocked my speech - thanks :-)
Kirsten HI am extremely dissapointed. I wasn’t told that a one-way reservation was significantly more expensive than drop off to the same location. I was just moving within the city. I could’ve easily dropped off at the same location. I didn’t even drive that many km. No one explained that one-way was going to be significantly more expensive. My drop off location was just 5 min away from the pick up location and if I would’ve known I would’ve dropped off at the same location. please contact me.
Shreya ROutstanding!
RADU IDon’t overcharge
Darcy FThe lady with the lip piercing when we picked up the uhaul was great, your app doesn't work to add a driver and the only solution was to try again later or come in and add a person, considering I have to pay for km it isnt ideal. As well as dropping off the uhaul on Sunday Sept 6, a younger east indian kid had no customer service at all. Didnt even say a word other than tap your card and I asked for how much and he said nothing. You can tell he doesn't want to be there. He would be better working in the back away from the public.
Demi JCan't think of anything - both pick up and drop off were quick and easy.
Jeff BEverything was really smooth, the process was easy, and the location had a lot of vehicles available.
Robyn JGreat help in the front end, when purchasing supplies and picking up the truck.
William Kthis is the shop i will go if i need ubaul again. very helpful. recommand.
Kyle MReturned after hours. No personnel needed. Return process was quick and easy.
Cathy AVery hard to get to anyone when calling the office.
Ferdinand VVery good. 5 stars
David BStaff at the location were great & very helpful! Equipment we rented were also great & booking online was very convenient. The check engine light was on on the truck we rented and there was no place to leave a comment which led to some concerns while using the vehicle for moving. All turned out okay in the end.
Kira HDestiny was so nice at check in
Anthony PExcellent customer service, spoke with Destiny and she was friendly and super helpful!
Leslie CEverything was find but better explanation for returning vehicle when the office is closed would be helpful. There were a number of people who came & weren't sure what to do or where to park. We made out fine but was a little confusing with all the trucks already in the lot.
Tammie Hhorrible expereicne it was a scam saying its 19.95 for the day when in reality there is hidden fees
Richard JI was charge for insurance without my knowledge. I was also overcharged on the kms.
Eric PJust keep doing what you are doing
Mike MThe best customer service I have ever had. The staff at this location is awesome. I cannot say enough about the service. I also thought the prices were fair. Thank you.
Robert HThe front desk lady wasn’t as friendly as she was with the costumer ahead of me. It was my first time using the service by myself and I felt she tough I should know how things work. People who help me with the truck and some instructions. They were Nice and supportive. Explain me things and were patient.
Luz AExelent
junamar f