Great service and wonderful people
Ralph ACustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cargo area of the van was dirty and should have been swept out. U-Haul needs to be more transparent with pricing as marketing your van rentals for $19.95 is a blatant understatement as the bulk of the charge comes with your mileage charge. I will do everything in my power not to use U-Haul again.
Barry BReally wish I remember the young woman's name that helped me on Sept 3rd - obviously been there awhile and knows her shit. She was phenomenal in moving trucks around to make sure all clients had trucks- helped not only me but the guy next to me at the same time! She was also training newer staff. She was amazing!!! I know you'll know who I am talking about because she knew that place like the back of her hand. Awesome awesome awesome - she had tats if that helps and she even showed me an AI app to help me write the speech for my sister's wedding that weekend. Please somehow get this praise to mystery wonder woman with tats working uhaul on blackfoot Sept 3rd. By the way - I rocked my speech - thanks :-)
Kirsten HI am extremely dissapointed. I wasn’t told that a one-way reservation was significantly more expensive than drop off to the same location. I was just moving within the city. I could’ve easily dropped off at the same location. I didn’t even drive that many km. No one explained that one-way was going to be significantly more expensive. My drop off location was just 5 min away from the pick up location and if I would’ve known I would’ve dropped off at the same location. please contact me.
Shreya ROutstanding!
RADU IDon’t overcharge
Darcy FThe lady with the lip piercing when we picked up the uhaul was great, your app doesn't work to add a driver and the only solution was to try again later or come in and add a person, considering I have to pay for km it isnt ideal. As well as dropping off the uhaul on Sunday Sept 6, a younger east indian kid had no customer service at all. Didnt even say a word other than tap your card and I asked for how much and he said nothing. You can tell he doesn't want to be there. He would be better working in the back away from the public.
Demi JCan't think of anything - both pick up and drop off were quick and easy.
Jeff BEverything was really smooth, the process was easy, and the location had a lot of vehicles available.
Robyn JGreat help in the front end, when purchasing supplies and picking up the truck.
William Kthis is the shop i will go if i need ubaul again. very helpful. recommand.
Kyle MReturned after hours. No personnel needed. Return process was quick and easy.
Cathy AVery hard to get to anyone when calling the office.
Ferdinand VVery good. 5 stars
David BStaff at the location were great & very helpful! Equipment we rented were also great & booking online was very convenient. The check engine light was on on the truck we rented and there was no place to leave a comment which led to some concerns while using the vehicle for moving. All turned out okay in the end.
Kira HDestiny was so nice at check in
Anthony PExcellent customer service, spoke with Destiny and she was friendly and super helpful!
Leslie CEverything was find but better explanation for returning vehicle when the office is closed would be helpful. There were a number of people who came & weren't sure what to do or where to park. We made out fine but was a little confusing with all the trucks already in the lot.
Tammie Hhorrible expereicne it was a scam saying its 19.95 for the day when in reality there is hidden fees
Richard JI was charge for insurance without my knowledge. I was also overcharged on the kms.
Eric PJust keep doing what you are doing
Mike MThe best customer service I have ever had. The staff at this location is awesome. I cannot say enough about the service. I also thought the prices were fair. Thank you.
Robert HThe front desk lady wasn’t as friendly as she was with the costumer ahead of me. It was my first time using the service by myself and I felt she tough I should know how things work. People who help me with the truck and some instructions. They were Nice and supportive. Explain me things and were patient.
Luz AExelent
junamar fHello the customer service was terrible, there was confusion with my booking and I had difficulty getting a truck to begin with, I reserved dolly to go with my truck for my move and when I showed up I was told my someone who said she was the manager "i have 7 dollys to rent and 900 customers i don't care you figure it out. I was forced to spend an extra 35 to buy a dolly. This is unexactable and I expect to be refunded the 35 I had to spend.
Bryce BThe staffs are very nice and friendly :) smooth pick up and return.
Hong FMaybe have a complimentary coffee for customers who are waiting.
dennis sHave more details on what locations accept trailer returns
Paul LSame comments as pick up. The problem is not the location, but the system. U-Haul is sketchy, they hide the fine print and they don’t care about standing behind their service. Nothing is guaranteed and that’s just the way it is set up.
CATHY CGreat customer service
Samuel RThe fuel amount on the rental sheet was above the actual fuel in the vehicle. While I returned it to the exact amount of actual fuel, I was charged for extra fuel.
Lawrence HWhen I delivered the van , the supervisor there was a bit aggressive and lacked manner but he quickly realized it and behaved well after I gave him the look ! Maybe he was stressed out for closing on Saturday ! The van smelled not Beth good .. someone was carrying manure or painting .. it was a good service .
hani AWhen people pick up the vehicle someone should tell them about the process of using their phone to take pictures of the vehicle before leaving the lot. I am not that savvy with technology so I was a bit confused about the process. I would have appreciated a heads up about the process before I got to the vehicle. May this is something that could be explained on the U-Haul website when booking a vehicle.
Dale SUnfortunately, reserved toy hauler at booked Barlow trail U-Haul location was not available without any information. I had to spend another 20 minutes to get different available location.
Yaroslav SThank you!
Michael PVery easy dropoff, just take the keys and go.
Alex KEasy reservation system. Staff hooked up the trailer professionally and safely.
Rudy SYou guys are doing just great.
Tummise AGreat service I use this location all the time not had a bad experience. Definitely recommend
Michelle SEverything went according to plan. No surprises and the staff were very accompdating
Blaine GHaving just travelled from Ontario to Calgary AB i would have expected to be asked if there were any issues with the vehicle or even be asked if the equipment was intact and adequate. But there was little or no conversation
Ted RThe battery in the truck died and I had to boost it to get it running again after using the hazard lights for 30 minutes. The truck has definitely had a long life and felt like it was on its last leg. It worked fine for us, but definitely not going to last too long without some maintenance. Engine light was also on the whole time I had it. Thanks for the fast service at pick up and drop off!!
Chase SEquipment was clean and well maintained. Truck drove well. All required equipment was available even if though we didnt use it
Aaron KGreat experience.
Tim PHigh quality trailers that are reliable and good value for renting.
Rudy SWhen I was there I had to purchase a 2” ball, mine was wrong size for your equipment. After the purchase I asked if they could change it over, they said I would have to change it myself, they toke me into the mechanical bay showed the tools on the wall and said you can do it yourself,I did . If I would have hurt myself how would be to blame. This is not right that you’re staff can not perform there job correctly.
Calvin CWas told if I had the truck back by 7am I would not be charged for that day. Still got charged and can not get a hold of anyone
Tighe Mgood work
Kevin BEverything was great.
Justin SThe lady that helped me was awesome.
Shannon TVehicle has issues with wheel alignment pulling vehicle to the right. On started I think that the trailer pulling option should not be engage on start after putting vehicle in drive. When putting the vehicle in reverse there is a lag to engage on very small inclines. Vehicle transmission need to be checked at even going up a 15% incline the vehicle hits nearly 3300 rpm before switching gears. Going downhill from a bridge crossing a railway line that the brakes needed more pressure to slow down or stop
Andre JThe truck was dirty inside and the windshield still had bugs all over so hard to see out of.
Mark PI don’t care for repeated calls with a “special offer” on my reservation which is a actually just me positioning trucks for U-haul.
Trevor BThey were great !!!
John SThere was equipment issues. The trailer has two ratchet straps used to secure the vehicle. Someone installed one ratchet strap incorrectly and causes it to not lock properly. Which lead to a nervous trip with only one wheel firmly attached to the trailer. I mentioned this to the lot attendant, but I do not believe this was bought up to the rest of the team. I Called the location to also tell them about this issue, and they were surprised to hear this. They said they would call me back, still waiting. I drove 4 hours one way to pick up my car, if I was not confident enough to drive back with only one wheel firmly attached, and thankfully I made it home safely. but if I decided that this trailer did not meet the needs. I would have had wasted my day (the entire day). Fuel $270 diesel, a rental ($88), the truck rental ($115) and have been even more upset. I would not have left the location without a full refund for all those items. Which doesn't even include the lost wages I would have lost for a second trip to pick up the car. (I actually had tuesday off)
Daniel B