You all do a tremendous job!!
Don SCustomer Reviews for U-Haul at Central Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the online check in is reliable! However the attendant at the store was brilliant!
Julie PFlawless, seamless. Thanks!
Tim SLabor is expensive
Raymond KThe U-Haul did smell strongly of smoke, cigar or cigarette or something. The gas gauge was also a little weird and didn’t provide accurate readings. I genuinely wasn’t sure how much gas was in it at any given time and ended up putting in extra as it had extreme ups and downs.
Shelby MThe company sucks. I was overcharged. Now I’ll have to file a complaint
Kathleen HI reserved a truck and an appliance dolly. When I arrived there was not an appliance dolly available. I would like my $50 reservation guarantee. Without an appliance dolly the moving was awful!
Kevin LStore clerks were great help
Brad GFix the computer system
Blake SHeat/Def required cycling through all positions to work. Minor rips in seat. Small roof leak.
Bradley SThe person who assisted me at check out to pick up the truck was rude. She misunderstood my question, was snippy with my questions and was sure to make me aware of her displeasure of me. I think people should have more patience and tact when interacting with customers. Also, the day I rented the truck it was sleeting out and coming down heavy, the wiper blades were missing the clips on both sides and I had to tie them on with a plastic bag to arrive back safely. I explained this to the person who checked me back in and he seemed confused. This time around renting a truck was a very unpleasant experience for me.
Kristin TThe people at the office were all so helpful and efficient. I wish more companies I interact with were so effective and positive. Thank you.
Michelle OMake sure trailer tires are full of air properly before customer takes trailer and when dropping off make sure someone there to help remove trailer from truck
John FEasy and convenient, thank you.
Kim LThe Dover New Hampshire General Manager Tom and his staff are true professionals. Everyone is respectful and courteous and it is apparent Tom definitely knows the business of logistics. U-Haul’s always there to help when I need to rent a truck. Bob H.
ROBERT HWill be using this center again.
Carin SI’m not sure of the employees name but she has been the associate I’ve dealt with multiple times at the Dover location. ..VERY personable and competent. She is the reason I feel comfortable choosing the Dover location again and again.
Shauna SThe team at the facility where helpful, professional and friendly. This location is a great ambassador for your company.
Daniel Ksimply the best
Dennis CI was very happy with the van. It was comfortable and had cruise control, this was a very pleasant surprise. I would definitely encourage people to use this U-Haul location.
john pSpeedy installation, what I believed would take three hours only took two, plus the employees were very friendly.
Elizabeth SThere wasn't any windshield wiper fluid in the truck. There was garbage left in the cab from the last customer.
Janis WSatisfied
wasiu oTo be honest, our family only uses uhaul, specially the one in Dover, NH. I cannot say enough about the staff and the manager. They're kind courteous helpful. And you can almost see them smiling over the phone. I would recommend u haul to anyone specially Dover, New Hampshire. Thank you!
stephanie CExcellent customer service.
Shawn HGreat customer service by the manager on duty (Katlyn?). Very helpful, professional and friendly.
Steven OWe had no issues and we picked up our trailer quickly. And on the drop-off return, I did not have to go in because they came out and unhitched us. And we didn't have to sign anything. They were quick and pleasant. I would not hesitate to use them again.
Patrick SNothing more Employee did a good job
Michael VParking lot was a bit slushy
Theresa OVery easy drop-off and helpful.
Ronald PThey took care of our electrical repair and concerns professionally!
Bruce BThey were great - an efficient installation, and I think did a great job. Definitely knew what they were doing!
Scott DThe staff was super friendly and i had a great experience.
Seth HVery satisfying no complaints
Stephen bThe employee was working alone but did a great job balancing the hitch install with inbound phone calls and walk in customers. A++
Daniel BVery efficient operation. And they really do take back boxes without a hassle!
Chester RCustomer service was AAA. The older gentleman was knowledgeable and funny which helped ease the stress of moving
Michael MI picked up a truck out of normal business hours. I didn't enter the facility.
Tom LTom is great
Francis Bmake sure all tires are properly checked. the trailer had a bad tire that was worn to the belt on the inside on one area. wasn’t visible to me until i made an emergency stop at another u-haul center. lost three hours of travel time. Have photos if requested.
Walter MTom was great; friendly, and helpful. You should promote E-Vehicle hitch installation.
Matthew JFree coffee? Water? Key chains? All 3 employees I dealt with were kind, knowledgeable & efficient! Very happy!
Jamie RGreat location, great service! Thank you
DANIEL HNo improvement needed. Francis at the Dover location made things super easy, loaded up a snowmobile & returned no issues!
Nick MSo easy to rent a truck that I thought I must be missing something. Employees were knowledgeable and courteous. Good experience.
Steven GThe employees were very professional and helped me every step of the way. Great job!
Mark TTom runs an excellent facility.
Mark PNothing… the service technician was absolutely the best which was key to my most positive impressions and experience. He processed my rental with expediency and courtesy.
Paul HThanks for not add security deposit... It's was quick, easy and simple drop it off when returned.
Leonard HMileage was off 3 real miles read on truck as 15miled no resolution?
david sCostumer service was great, staff was knowledgeable and courteous. Hitch wan installed in a timely and
Ronald MFriendly service. Was a quick pickup and drop-off.
William MThe windshield was dirty from the inside and hard to see when oncoming traffic was coming towards you. (Obviously driving at night) windows could use a wipe down. And please please pleeeease make the checkout process easier for after hours. Us and another customer were exhausted and the last thing we all wanted to do Was jump through hoops to check out. There’s got to be an easier way!
Diann SWas a great experience. The staff was attentive and was able to schedule the hitch install right away. Communicated when ready for pick up. Very smooth process.
John o