Customer Reviews for U-Haul at Curtner Ave

Rating:

3.0

Upon arriving i was the 6th person in line. 2 people on the counter, not only checking out rentals but then going to the yard to assign the truck/trailer made the line move at a snails pace. Delegation of duties, more help would have been nice.

Rating:

5.0

Daniel the mgr. in San Jose was great! He was extremely helpful/friendly. I believe the rep who dropped off/picked up my container was Trina? She was fantastic. Extremely hard working and very helpful. I'd recommend Uhaul Ubox.

Rating:

5.0

Expect longer lines due to month end business. Staff was great to get you in and out ASAP.

Rating:

5.0

No negative comments

Rating:

1.0

Had a 9:30 reservation for a trailer, got there at 9:15 and didn’t walk out with my trailer until 11:15, two hours total in line and checkout for a trailer I needed for less than an hour. They need a faster way to do check-ins and have more people ready to go pre arrival. I had already checked in on the app as well so all paperwork done from my side, should have been able to pull to a guy in the lot, scan my code and hookup the trailer in 15 minutes if I’m pre checked in. Guys checking in are doing what they can with a very slow system, people in line were getting feisty after 2 hrs.

Rating:

4.0

Need more people in the office.

Rating:

5.0

The install was great and work was professional One issue was I had to wait longer than normal due to delay with another customer before me

Rating:

5.0

All was fast and great

Rating:

4.0

All good. Friendly service. Easy check-in and out.

Rating:

3.0

My overall rating was average for a couple reasons. Frankly I feel that rating is generous with the issues I encountered. I made a reservation and received an email confirming my appointment at another location on The Alameda. When I went there the reservation had been cancelled. After arriving at this location, I waited almost 30 minutes to get waited on.

Rating:

1.0

Every time I rent from this location there is a huge line for service. In the past the only person working was the owner/GM. The rental experience is typically wait in line for 30 minutes, the same person who helps at the desk then needs to go get your equipment ready and then you can finally get on your way. Picking up your rental should not be an hour experience. Staff appropriately, this pickup was a Saturday afternoon, it shouldn't be a surprise that it will be busy.

Rating:

5.0

Excellent service!

Rating:

3.0

2 Tires were flat on trailer I didn’t notice when I picked it up till I got home and poor customer service

Rating:

5.0

Excellent customer service

Rating:

5.0

James (I believe was his name), was very helpful and personable. He understood and listened to my concern that the van I rented would be too tall for my apartment garage, he then helped switched my contract to a van that had a shorter clearance height.

Rating:

5.0

great employees!

Rating:

4.0

Na

Rating:

5.0

I ordered a hand truck, but the shop was out of them. There was no email or text to say that there would be no hand truck.

Rating:

5.0

Extremely friendly employee who checked me in.

Rating:

5.0

I had problems with the app. and the location had problems with low life humans syphoning gas out of the one site vans and other rentals. They helped me navigate outside the crazy app and I took the low fuel because I knew I had a gas station down the street and they gave me a discount if I brought it back more then a quarter tank. I loved the Ford van, better than the Dodge I had before and can’t speak for the GM products for cross winds…thank you it was great experience.

Rating:

4.0

Dollies were not available despite reservation. We were told customers don’t return them.

Rating:

4.0

I had significant difficulty trying to take the pre-rental equipment photos in the U-Haul app on iOS. I kept taking pictures and accepting them but the app never seemed to accept them. Eventually an employee said to skip doing it in the app and just take regular photos on my phone. It's kind of annoying to pick up a truck and it only has like 10 miles worth of fuel in it so the first thing I have to do is spend time getting gas. Maybe provide some minimum amount of fuel like an 1/8 or 1/4 of a tank?

Rating:

3.0

did not acknowledge my drop off just told me to leave it there and leave

Rating:

2.0

First of all its not customer duty to find truch, it took me 20 minutes to fins truck because there are so many trucks and how do i know where is actual the truck. I asked the guy where is the truck and he said ovet there but they should do the excat location Rather than going me out to find and see numbers on each truck better they have to take us or bring at the door. This is so frustrating They know you guys have a huge yard and unlimited same amount of trucks That it

Rating:

5.0

My Uhaul experience was great!!! It was super easy to check in and the truck was in great condition when I got it. Returning the vehicle was also very easy. Pricing was affordable as well. I would recommend this location to anyone!!

Rating:

2.0

Poor customer service, long wait time. Tried to use App had many techincal issues. When I picked up the rental truck, I left the location and discovered there was very little gas in the truck. I went to the gas station and purchased $38.00 of fuel. When I returned the vehicle to U Haul, I was assured that I would be reimbursed for gas, but wasn't. There was a long line for check in, seemed that not enough staff was availabe on Saturday.

Rating:

5.0

Everything was perfect.

Rating:

1.0

Was given a truck whose door was damaged and did not close properly. The gas tank was completely empty at 'E'. Had to wait in line for over an hour since could not complete the check in online using the App!!

Rating:

5.0

More workers needed at this location.

Rating:

5.0

Nothing, keep doing what you are doing. The gentleman who assisted me was kind, friendly, efficient, and a real pleasure.

Rating:

5.0

Take the governors off your trucks scheduled for interstate moves. I was often the slowest driver going across 1000 miles of desert with people swerving around me. It was also quite dangerous when I had to pass semi trucks. I found myself lingering in their blind spot for 1-2 minutes while the governer-limited truck crept by them. Very dangerous!

Rating:

5.0

Effortless pickup and return. Equipment was clean (enough) and trouble free.

Rating:

5.0

hi, I reserved a truck and it was ready to go at the time for pick up. Truck worked fine and was clean. Staff was attentive and quick. Also an added bonus as they had lots of boxes foam pads, cloth pads, and wrapping material for moving. Definitely an asset to the area.

Rating:

1.0

equipment smelled of weet

Rating:

5.0

It was a great experience In-N-Out no problem no issues!

Rating:

3.0

Long lines only 1 person working the desk. That was very frustrating. This has happened at this location a few times when I used this facility.

Rating:

4.0

The cab and the back were a little dirty, and the dollies that were provided were not tied down like they usually were.

Rating:

5.0

Great experience, no problems. Easy to rent a van when you need it quick.

Rating:

5.0

It’s a good location just that I was I changed for 2 extra day’s as by being too busy the equipment wasn’t checked in when I dropped it off within the 24 hour period.

Rating:

4.0

Reps were helpful and polite.

Rating:

4.0

Mobile check in is good but still takes too long. It would be good if more of that process could be done ahead of time. For this rental, the process really hit a snag when I went in to get the key. There was only one agent at the counter and just when I went to get the key he said that he had to go help another customer (with propane). I must have waited 30 minutes for him to come back from that and then he had to finish up with the customer that he had left sitting at the counter ahead of me. Also, I had rented some additional equipment (furniture dolly, moving pads) that were not already in the van. I had to ask for those and wait for the agent to get them. The point is that the instructions in the mobile check-in process to just go inside, skip the line, go to the end of the counter and grab the keys really don't work. At this location one would have to go behind the counter to get the keys. They're hanging on the wall there but not really customer accessible.

Rating:

3.0

Truck was no where located in section instructed to find truck , was in the corner of the lot , attendant almost couldn’t find it

Rating:

5.0

Pick-up went great. employees were nice, place was clean and well-organized. Transaction went smoothly.

Rating:

5.0

Excellent vehicle

Rating:

3.0

The van was spotless. However, the wait in line was long, but once I made it to the counter everything went smoothy except, for the options on the insurance coverage was confusing. There were two options on the key pad and I was told I could only choose the 25 dollar coverage, however, when I pressed the 35 dollar coverage it was highlight. It just didn't make sense. lastly, the bathroom needs to be clean! It was were filthy. Note: I left my parking pass in the rearview mirror, It has a number 10 on it. Please reach out via email or leave a message if you find it. And finally, perhaps hiring another associate who be a good idea.

Rating:

1.0

First off I came inside only one person working and took 40 to an hour to be helped , and 2nd the last 2 rentals trucks I got which is the size 20 , the gas was way below empty 🪫 and lost of time with the movers that’s helping me and truck was not clean inside the cabin

Rating:

4.0

Have more employees to work the counter. I was the second person in line and 3 more showed up as I was being helped. Another customer came in and then left when they saw the line.

Rating:

5.0

Be clear as to what tracking is offered and what is expected from the customer between when they get the notice that "Your U-Box has Arrived Locally" and when the box gets delivered to the final destination. When our box had arrived it was unclear as to which of the three local locations the box was located (it was not the one we were given when we ordered) and how to call to arrange final delivery.

Rating:

5.0

Great service and low free.

Rating:

4.0

Location was good, no issues. Truck had a terrible howling bearing noise. That probably ate into my fuel efficiency too.

Rating:

3.0

Check in was incredibly slow, even when using the online option, as the 2 individuals working the office were clearly overwhelmed with the amount of customers coming in. I would highly recommend some kind of QR code scanning option for individuals to pick up keys, so we don't end up having to stand in line for half an hour.

Rating:

5.0

Always eager to help because there is always a line of four or more waiting

Rating:

4.0

Because I received a phone call to check on my delivery status and then I returned it early. I was hoping to receive some type of discount. Was bum that I didn't receive any type of a discount.

Rating:

5.0

Nice simple and easy to pickup and drop off. Truck was in good condition.

Rating:

1.0

I had a frustrating experience at the U-Haul location on Curtner that left me feeling as though I did not receive the same level of service and attention as other customers. Before arriving, I followed U-Haul’s recommended process by using the mobile app to check in and complete as much of the rental process as possible. Unfortunately, the app was unable to verify the back of my ID, which required me to go inside to complete the rental. While waiting, I observed an employee spend a significant amount of time assisting two women with payment and account-related issues. He also personally brought their truck to the front and helped load their supplies. I understand that some customers may require additional assistance, but it was difficult to understand why so much time was devoted to those tasks while several customers were waiting and the line continued to grow. I would also like to note another interaction that stood out to me. At one point, a FedEx driver arrived and requested a signature for a delivery. The employee responded by telling him that customers came first and made him wait. However, after continuing to assist the same customers, he eventually told the FedEx driver to sign for him instead. The interaction appeared dismissive and unprofessional, especially considering that the delivery driver was only requesting a brief signature. While I cannot speak to the employee’s intentions, this was another example of what appeared to be inconsistent prioritization of people’s time. The most frustrating part was that my own interaction ultimately took only two to three minutes. When it was finally my turn, the employee was not openly rude, but the interaction felt rushed and dismissive. I was simply told to use the panic button to locate my van and was not offered any assistance with finding the vehicle or moving supplies, despite having just watched other customers receive that level of attention and service. In addition, I observed a safety concern in the parking lot. An employee operating a pallet jack appeared to be using a phone while moving pallets and came uncomfortably close to striking me. Whether or not there was actual danger, the incident made me uncomfortable and did not appear consistent with safe workplace practices. Overall, I left confused by the inconsistency in service. I made every effort to follow U-Haul’s technology and self-check-in process to make things easier for both myself and the staff, yet I felt that my time and preparedness were not valued in the same way. My frustration is not that another customer received assistance, but rather that the level of service appeared inconsistent, resulting in unnecessary delays for other customers who were waiting.

Rating:

3.0

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Rating:

3.0

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Rating:

5.0

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Rating:

5.0

Friendly staff and helped me break the lock to which I had lost the key.

Rating:

2.0

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Rating:

5.0

Good

Rating:

5.0

Nice staff

Rating:

5.0

Staff was friendly and knowledgeable.

Rating:

5.0

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Rating:

4.0

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Rating:

3.0

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.