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Kiana PCustomer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendance was really helpful.
Moneta Fsmooth, efficient, friendly and professional service. We will certainly be returning.
MayAnn CWhat I think they could improve more about this U-Haul was that I put in a reservation the day before and they did not notify me that I could simply on my phone. Just finish the reservation and get the truck so I waited in line for about an hour, and then when I got up to the computer, they told me that the computer wasn’t working and I needed to do it on my phone. I just think that they should be more clear and direct about what you could do and what’s going on after the U-Haul and figuring it out but I just think that the service was bad once I got the U-Haul truck though it was fine. It was perfect and returning. It was very easy but the service in there it was Horrible.
Aaron CMr Curtis the manager is a very nice helpful man. However there sre some people working there that are nightmares. Angry, unhelpful lazy human beings
JOSEPH YThe workers were all very nice, however when I arrived to pick up a vehicle the parking lot was unorganized. There were Vehicles parked diagonal, horizontal making it extremely difficult to locate & exit the premise.
Juanita PThe experience was great!
Shakirat GUHaul is a good place to rent a Van.
JEAN GNice thank you so much
Jean JN/A
NADINE MStaff especially Marcia is amazing.
pettin BDo you rent out dolly to help with loading and unloading stuff
COLETTE HClean truck
Joseph MFriendly service
IVORG MSupply trucks with Lift-gates
Marcus HHelp the customer return equipment I had to unhook it all myself. Plus the trailer rattled horribly change your tires
lamont hIt's a better place to rent a van or a truck.
JEAN GMore counter help will increase the time you have to wait for service
Jimmy DNone
Garner VVery satisfied
MAHADEO RI have always received good service from them in terms of savings; I recommend them.
Jean HThis was a fraudulent rental. This was not my rental. Reached out and wasn’t assisted.
Michael MKeep up the amazing work
MICHAEL H2 hr waite time
Mico WThey also incorrectly charged me $65 for a gas overage
Imad EThe manager and his staff were very helpful, friendly and professional.
Gardy RThe truck that I reserved was not available. Apparently it was double booked and I reluctantly had to take a small truck and make more trips.
ROBERTKENWYN CMy pickup location was changed the morning of without a notice and I was charged late fees because I dropped it off late since my pickup location was not where it was supposed to be.
ETHAN WThe van wasn’t cleaned before it was rented out to me
Tyrone SExcessive wait time..no service at all
Hebert LYou have too many hidden charges
Patrick BFantastic customer service
Julia SGood business
daniel sTHIS PLACE ARE THEIVES THEY WROTE THAT I WENT 20 MILES I DID NOT. THEY ADDED INSURANCE EVENTHOUGH ON THE APP I DIDNT REQUEST IT. LYERS THEIVES DONT USE THEM
Daniel GThe young lady was very good and helpful perfect place
junior dGreat people Simple process Clean vehicle Low cost to customers. Keep up the great service
DERON MCurtis is the man always pleasant love interacting with him
DAVID RNada todo excelente, gracias
Oscar PThe staff are very helpful. One area of improvement is the cleanliness of the equipment.
Tricia BIt's a good place to rent a van or truck
Jean GBest U-Haul in Brooklyn
ANDREW MIt's a very great place to rent a car and they helped you all the time when you is necessary.
JEAN GNormally, I would give my experience 4 stars or higher, but as someone who previously managed a U-Haul dealership, I expected better communication and coordination. My original pickup was scheduled at the 1145 Clarkson Ave location. Unfortunately, there was no confirmation regarding the reservation, and upon arrival, I was informed by the employee that the truck was down and unavailable. I then had to contact the scheduling center myself, and they rerouted me to the Flatbush location. Overall, the experience at the Flatbush location went smoothly, except that the truck’s loading ramp was stuck and would not operate properly. We notified the scheduling center as a precaution, and fortunately, we were able to correct the issue ourselves.
Andre Sclean, efficient check in and check out. would recommend
Tori AKeep doing what you do best
COURTNEY SEvery one are just great,good job.
NELSON LAir conditioning. It’s still very warm in this location.
Georgette MThe service was great
CYANNE CEverything went well it was a great experience.
Pandora DGot my stuff stolen
yoel kExcellent location with lots of trucks and space to manage them
MARC KThe young man was very courteous and professional. He guided me through the return process. I appreciate the help because I am a senior citizen & needed the help. Go Uhaul.
Sonya HIt's a god place to rent a car .
JEAN GThe side mirrors move when driving I have to keep rolling down the window and push it back up so I can see the cars coming up on my left hand side
Louis R