I love dealing with this location. The staff is always super friendly and helpful checking equipment out and back in very quickly.
JON BCustomer Reviews for U-Haul at Governors Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the counter was very helpful and polite. The location of the rental pick up was easy to access and leave.
MARK GAll went rather smoothly, young guy up front did a fine job.
GARY HVery good Equipment. Anthony was great and helpful. Governors Avenue in Huntsville
DOUGLAS RThey only had 1 guy working the entire store both when I picked up and dropped off. There was a huge customer backup each time.
BENJAMIN HEmployees are doing a great job
CARLOS KThe only issue I had was the dolly was placed right by the door and we accidentally bumped into it causing the seal to break and I was charged for using it but other than that it wa good
Christopher SThe young man who checked us in/ out was wonderful. Very knowledgeable, efficient.
HARRISON BThe process was very easy. The equipment was perfect for what I needed, and all the staff I interacted with was very friendly and helpful.
PHILLIP PThe Gentleman who assisted me we extremely helpful and courteous.
GEORGE MStaff was friendly and accommodating.
KEVIN HI returned my one-way rental early. I should not be charged for two extra days.
MICHELE EThe entire process was outstanding ! U-Haul has a great process !
LUKE BThe location looks a little dated, but internally and technically, everything went as expected in 2026.
STEPHEN AClean the trailer
JIMMY WNothing best experience ever✌️
JAMES TExceptional experience from start to finish. U-Haul agent was very professional, efficient, and friendly. Van was very clean.
STEPHEN FMy only issues with the vehicle was the defroster didn't seem to work very well and it was foggy. Otherwise, I had an excellent experience. The guys at the location were great and I got everything moved. Thanks!
JAMES RI wish I could rate the U-Haul center that I originally had my reservation for. It was called paradise Cove 13001 S. Memorial Parkway, Huntsville, AL 35803. I reserved a 20 foot truck a dolly and furniture pads. When I arrived for pick up, there was no dolly or pads. I called the one 800 number spoke with the lady that apologized for the inconvenience and told me she would credit me the $50 inconvenience fee because I truly needed the utility dolly to move my furniture. So after speaking with her, she said I am going to transfer you to another location which was 6 miles away which added 12 miles round-trip that I had to pay for and once I arrived, they told me that the $50 would have to come from the original store and since they just now got my reservation and they had everything that they would have to deny my $50 inconvenience fee. And the funny part is I never brought up the $50 inconvenience fee the young lady over the phone told me she was giving it to me so when I showed up, I was just expecting the $50 fee since driving across town and I had to pay for the extra mileage on the U-Haul truck as well.
ROGER HThe entire process went smoothly.
Keshia EThe check oil light was on. Everything else was fine and worked well!
FREDERICK SI had to update my location after waiting 30 minutes at the previous location wasn’t open
Arie SEverything was great!
ANDREA PSpeedy and friendly checkout
RANDALL KGood service 👍
RICARDO LEasy transaction.
Darren CTruck interior needed to be cleaner but otherwise no problems.
Sasha RGreat team
HAROLD BSeemless
Freddie MStaff was great!
JENNIFER BIf im buying a 10ft truck why the hell would a representative suggest 12 pads…right, capitalism.
DINO SVery professional at both location at the pick up point and the drop off point in WaterLoo Iowa. Top of the line Customer Service.!!!
DAVID AVery helpful attendants. I used the mobile app to return the truck, and was able to get questions answered by the personnel. Would choose this location again.
KAREN TManage trucks not ready for pick up better. My original pick up time was 2:00 PM, got moved to 3:00 PM due to the truck not being delivered from previous customer. Was told to come back at 6:00 PM..truck was not ready for pick up when I got there at 6, so worker got me a truck at another U-Haul, but stated that I would be getting a discount for my inconvenience; the other U-Haul stated that what I was told was not true and when I tried calling my original U-Haul store, they did not answer anyone. I am a United States Air Force Reserve member, and having my reserved time moved 4 hours after, with no accommodations was very frustrating. Worse experience ever, and it is a very emotional time for me.
TYNTHIA BTruck smelled like a non-stop smoker never left the truck for a month. I had to put an air freshner in the vents because the smell was way too strong. Also the car dolly cables were rusty.
Albin AThe young person who helped me was awesome. He moved my reservation, he was quick, we were in and out in no time. Customer service was really good.
AMY SStaff is helpful
VIRGINIA NThanks for the great rental and explaining all of our options to us. It was very professional. Lin and Joe
JOSEPH CI’ve rented from your location multiple times, great service from your employees and the rental trucks always serve its purpose clean and reliable. Sincerely, Happy Customer
Jade SGreat all around
MICHAEL FGreat phone service for making the reservation. In person same great service.
WILLIAM CEverything was great, thank you
SHANA Othey moved and changed my reservation several times. They didnt have the truck ready and were poorly managed and scheduled.
Leon VClean and secure...can't ask for more than that.
Terry H | Overall ExperienceStaff was very professional & friendly & helpful.
Carolyn D | Overall ExperienceEveryone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
Marcia M | Overall ExperienceThe guys were very helpful and courteous.
Keith R | Overall ExperienceThe service was excellent! The staff were outstanding.! I am impressed.
Lanny W | Overall ExperienceChris was really helpful after some miscommunication with U-Haul Customer Service.
Silas W | Overall ExperienceRude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
JIMI M | Overall ExperienceThank you!
MARK V | Overall ExperienceThis UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
kelly s | Overall Experience