Customer Reviews for U-Haul at McKnight Rd

Rating:

2.0

My only real issue with this rental was that I rented it to tow a trailer and explain that to the person when I got there. I ask if it was a 2 inch ball and he indicated it was. I had the Trailer jump off the ball four times during the short amount of travel. I measured and the ball is definitely undersized when I reported it to the agent at return he indicated “it’s probably just worn.” Luckily, no damage was done due to the safety chain being strong enough to hold the Trailer.

Rating:

5.0

My day started out bad having to deal with the west view location, but my great staff at McKnight, go my trailer hooked up , gave me extra fuses(i had blown one when checking turn signals) and were so accommodating getting me on the road! Great customer service n they hooked me up with a great rate due to my issues in Westview! I’d recommend them to all!

Rating:

2.0

UHaul sent me to this location although I reserved a truck at another location months in advance. Truck had a tire low on air when picked up, People at shop had broken equipment to fill tire up to required air pressure so the journey was taken on a tire low on air pressure. Absurd...

Rating:

2.0

Back of the truck was in disarray with a sign saying I'd get charged $25 if I didn't return it with a the moving blankets neatly folded. The truck was very low on gas, the brakes were soft, and above 35 mph the steering was floaty. The staff didn't tell me about taking photos ahead of time when they gave me the keys. I found that out when I went into the app to see how much gas they said I had, which was more than what was actually in the truck.

Rating:

4.0

The entire online booking process was unacceptable. I booked a 10ft truck at a different location than the one listed above, and received a confirmation. When i called scheduling they told me the 10ft was unavailable and would upgrade me to a 15ft truck at no extra cost. When i got to the location for pick-up, the 15ft truck was not returned by the previous customer. Not one phone call was made to make me aware of the situation. It was completely unacceptable and unprofessional behavior. Spent over $120 on transportation to get to the location on McKnight Rd which was about 1 hour away.

Rating:

5.0

ALWAYS go above and beyond to make sure I am satisfied!!!!!

Rating:

5.0

One of the great remaining in-person rental locations. It is top-notch.

Rating:

5.0

Always go out of there way to make my experience amazing.

Rating:

5.0

Kind of a pain getting gas after moving, exhausted, would be nice if they had a reasonable per mile gas charge so I wouldn’t have to get gas. Just a comment on making the experience a little better.

Rating:

5.0

So easy and stress free Staff super chill and nice 155 dollars is not a bad deal

Rating:

5.0

Cody was incredibly helpful in getting everything set up from authorized drivers to helping me figure out drop off locations closer to where i was moving to! He was incredibly helpful and so kind and patient with all my questions since I was a first timer with moving into a new place!

Rating:

3.0

no feedback, returned after hours

Rating:

5.0

Always go out of there way to make the customers needs are met!!!!

Rating:

5.0

Halle was great! I needed a van at the last minute and she was very helpful getting me sorted out and on the road.

Rating:

4.0

The staff were friendly and helpful. The truck had a weak battery, but did start and I was able to return it without difficulty. I did alert them to this issue when I turned it in after a partial day rental.

Rating:

5.0

Super friendly staff! Great customer service

Rating:

5.0

Your workers are always friendly and helpful!

Rating:

5.0

It was a delight to enjoy the prompt, professional, HUMAN check-in experience again. We'll only use this in future.

Rating:

4.0

Appreciate Warm welcome, Pick up & Drop off point. Thank you. 🙏🏼

Rating:

5.0

Nothing

Rating:

4.0

The cargo area of the truck could have been swept out better.

Rating:

4.0

the lot is very small 2 trucks in the return line the you are out in the main road personnel was very helpful and polite

Rating:

5.0

Cody and the team were great. Everything was easy to check on and out and they provide great trucks to use.

Rating:

5.0

All was good. Thanks.

Rating:

5.0

Vehicle was very clean. Front desk was very friendly When I needed an extension on the vehicle it was very easy to call in and do and it was very quick Only downside I have I I received the vehicle with no gas and it said 0 miles to E. Even though I did receive a discount for this I would like to not sweat on my way to the gas station hoping I make it there. There was plenty of time for U-Haul to put some fuel in the tank. I also loved that the vehicles are basically new. Makes me feel better on reliability. Overall though I’m very satisfied.

Rating:

5.0

Great customer service! Would highly recommend!

Rating:

5.0

Nothing at all! Too notch experience all around; thank you!!

Rating:

5.0

Dropped off after hours. Used app

Rating:

5.0

Cody and the team have been a huge help! They’ve been able to make adjustments/extensions very quick and easy for me. Great people and great trucks to rely on! McKnight Uhaul has been friendly and efficient all the way through. Thanks!

Rating:

5.0

Cody and Ray were awesome fun and helpful.

Rating:

5.0

The. Store Manager, Patrick was very responsive to my request.

Rating:

5.0

Phenomenal customer experience from the 2 working this morning. Extremely helpful and nice!!

Rating:

3.0

I would recommend but advise them to check the brakes and locks first. To improve your customer experience Ask your employees to inform the customer about the follow up requests that are sent via text; request for license to be uploaded and then take pictures of the returned vehicle. Most people are busy moving their belongings and not looking for unknown sender’s messages. It was frustrating to see the message shortly after leaving the parking lot and the access to get back to the station is not the most convenient. When I checked with your employees, they seemed a little confused but when I showed them the message they said it was optional and the truck was already rented out so not to worry. All this added stress could have been avoided if the initial employee had mentioned to look out for any text messages coming from the company. Additionally, the lock would not close and the brakes were pretty mushy initially but improved the next morning, not sure if that is normal or if they had air in the lines…maybe pump the brakes initially??

Rating:

5.0

The gentlemen that helped me with the pickup and return were great. Hard workers and professional; I was impressed. Thank you

Rating:

2.0

I understand I didn’t put gas in the truck. Charging me for 8 gallons for driving 45 miles is ridiculous. When I called and ask for a reason I was hung up on.

Rating:

4.0

Staff was very helpful and friendly

Rating:

5.0

Cody and the team were very helpful and made the whole process as simple as possible. Great people to work with!

Rating:

5.0

Doug was very nice and personable!

Rating:

5.0

Just make sure that the drop off location is the closest

Rating:

4.0

The starting mileage was incorrect and I was over-billed about $80. I called and they fixed the issue and credited my account. Otherwise everything was good.

Rating:

1.0

A truck was not ready when I showed up. There was a lot of confusion. When I finally got a truck and left it started to make a load continuous rattling noise like there was a chimpanzee with drumsticks banging on the roof above 50 mph. I had to stop and check out the truck to see what was wrong and could find nothing. I was late for work and had to endure the racket until I turned the truck in. When I reported the issue, they said they were aware of the problem, and it had been returned to the maintenance department several times. I think I should receive a complete refund for being given such a piece of crap to use for two days. I also think the chimp needs to be given a rest because of all the work he did. Maybe it is to prevent driver fatigue so that you do not fall asleep. Installing a switch to deactivate this feature would be helpful.

Rating:

2.0

We were charged for an appliance dolly that was never made available and for furniture blankets we never received.

Rating:

5.0

Staff always go out of there way to to be friendly and attentive to my needs.

Rating:

5.0

Loved the employees, they were all fantastic! My only complaint is that the truck cab was a little smelly. Had to leave my window open for a good 10-15 mins to air it out.

Rating:

5.0

Second time renting a cargo van at this location. Staff is efficient and trucks are maintained well. Definitely will be using this Uhaul location again!

Rating:

5.0

It's very important to have pleasant and knowledgeable employees, and that is what you have at this location. I would recommend this place to anyone. Keep up the good work.

Rating:

1.0

20 foot truck had clumps of mud and debris in the box of the truck. There was no moving blankets available and the two wheeled dolly was gone.interior had dried mud dust all through out the cab. Truck had LESS than a quarter of a tank of gas.

Rating:

3.0

2 of us waited over 30 min. the day I went to pick up. The drop of was very fast however.

Rating:

5.0

The truck was filthy. The previous customer definitely did not sweep it out. There was mulch and dirt all over the truck. (Not the cab)

Rating:

5.0

Easy process.

Rating:

2.0

They never answer the phone, half the staff is pleasant while the rest look like they couldn't be bothered. Overall a lack of care from the staff, they make it known they are not taken care of as employees.

Rating:

5.0

Drop off was easy and I had no issues. Great experience.

Rating:

5.0

Inside seating cup holders and storage was dirty. the staff were excellent, friendly and very helpful! Easy pickup and return. Agent explained everything and she was really nice and kind.