Customer Reviews for U-Haul at Metcalf

Rating:

5.0

We do you let someone book a pick up at a location that doesn’t have a truck available? I book a pick up at a different location then get a call the day before pick up and am told I will have go to a new location for pick up. The new location was 30 miles away from my house. I was able to quickly book a truck at the Metcalf location and canceled my Noland Road location. I had booked the first truck three weeks prior to pick up. Then to be called the day before pick up that my location has changed and is not close to my house. Debbie at the Metcalf location was excellent and extremely helpful!!!

Rating:

3.0

More emoyees

Rating:

5.0

Maybe hire more people so the waiting won't be long.

Rating:

5.0

Anna L helped me out yesterday and she was super friendly and efficient! There was a big line and she got everyone in and out super quick! Love her! She deserves employee of the month!!

Rating:

2.0

I get that I have to fetch my own rental out of the line but I’d rather not. It was too close to other vehicles to be able to use the photo ap. So I had to move it before I could take photos. Then I used your ap to check it out and the ap was very difficult to navigate. I am on a time limit with the truck and the ap took me a half hour. Had I not told the couple next to me that they had to click the blue box to take a photo they too would have had the same problem and they did have to retake all their photos. Then the inside of my rental was dirty and I didn’t have enough photos in the ap available to document it. The line at the check out was long. It took about 8min per customer in front of me. When I got in the vehicle I was having trouble with adjusting the seat and had to go track down someone to help. The inefficiencies could be solved with actual customer service and a person that checks out the vehicle. I’m all for saving costs but I’ve rented from you for years and the experience just keeps getting more and more frustrating.

Rating:

4.0

Make it clearer how traffice should flow through the lot

Rating:

5.0

The trailer had dirt inside and has been dented badly on the roof. It also leaked water when driving through the rain.

Rating:

2.0

Had to be given 3 different trucks because this uhaul team could not locate their keys. I reserved a truck several days in advance but was delayed for my move by an hour waiting here. The manager tried to compensate by lowering my gas refuel level which wasn’t all that helpful for me since I hardly used any gas. I will probably not be returning to this uhaul since it is unreliable.

Rating:

2.0

The vehicle is too old

Rating:

2.0

Felt like I was being a burden, or that I was doing something wrong. But got checked in and was able to leave pretty quick so it got the job done.

Rating:

4.0

Returned auto hauler a day early and was told I would receive an updated refund or adjustment?

Rating:

4.0

There was a bit of a wait, I WAS a Sunday, but once I had the equipment everything went smoothly. I also found the Franklin location on Elm in Pittsburgh KS very helpful.

Rating:

1.0

The trucks AC stops working at 20mph for some odd reason. And at 60 it makes a god awful sound at high rpm. Also the price was double price, the previous year it costed me 1200 for a 26 ft from another location, this move is was 1800 for a 15ft. Pretty outrageous.

Rating:

5.0

Polite and quick!

Rating:

5.0

Friendly people

Rating:

3.0

The drivers side rear view mirror was broken and kept rotating all the way around while driving, making it pretty dangerous to drive. Vehicle was obviously not inspected prior to reservation.

Rating:

5.0

Great service and helpful people

Rating:

5.0

Customer service was excellent and the hitch was installed in under the two hours that was estimated for the work. The waiting area would probably turn off some people but it didn’t bother me (since my first two points were what I was most interested in).

Rating:

5.0

Location was busy but the staff was friendly and helpful and said I could drop and go.

Rating:

4.0

The location needs more employees working at one time. Often wait time is excessive because of too few workers. Will not use this location on a weekend.

Rating:

5.0

Couldn't have gone any smoother!

Rating:

1.0

Internet was down, they would not let us rent the vehicle we reserved due to a location policy that was not listed anywhere at the time of booking. Staff was rude and not helpful.

Rating:

5.0

Both pick up and drop off service was excellent.

Rating:

2.0

I was relocated to this location, allegedly because they were the closest ones that had the equipment that I needed. Except that they didn't. They said the dollies were first consultation first serve, even if you reserved it weeks ago. But if I'm arriving right as you all open... kinda looks like you just never had one ready for me to begin with. I'm lucky enough that a friend had a backup, but not everyone is so lucky and you could cause someone HEFTY fees for not being able to get their large items out of a rental property on time. It should be more clear when reserving a dolly that the customer can't actually rely on Uhaul for that reservation, I guess.

Rating:

5.0

Very fast drop-off experience. The staff was incredibly helpful!

Rating:

3.0

The only drawback was an hour wait in line due to so many people renting. It was end of month so super busy

Rating:

5.0

Best spot in Johnson County KS. Quick, highly skilled, full range of products and services. Consistent quality over years of service

Rating:

5.0

This location is the best!

Rating:

5.0

N/A

Rating:

4.0

Very helpful dolly for car

Rating:

5.0

Put nitrous on the engine for climbing mountains,the V10 engine I liked better than the diesel,for a 26’it worked perfect.

Rating:

4.0

Hire more help!

Rating:

3.0

A little slow on providing vehicle (had to go find on the lot, whichbtook awhile) after it had been reserved a head of time.

Rating:

5.0

Uhaul has wonderful Representatives at this location.Just fyi, I never drove a truck of any type and my husband died in January 2025. Uhaul Representatives encouraged me when I explained my situation. I prayed and got up in a 10 foot truck. Every person that I was in contact at Uhaul was professional and kind.

Rating:

4.0

All good…. Maybe quicker check out processp

Rating:

5.0

Always a good U-Haul experience

Rating:

5.0

The ease of handling the rental of the 5' x 8' trailer to take my belongings to Florida one way was remarkable. The vehicle had Florida plates. Then when I delivered the vehicle no paperwork was required as if they expected the return. It could not be any easier ever. Thanks U-Haul!

Rating:

4.0

My overall experience (rental, equipment, price) with U Haul was very positive. The check in process was very smooth and quick. There was an issue with billing since I returned three days sooner than expected and the Overland Park store told me I would have to resolve it with “them”. I asked her, isn’t this U Haul..? You get my point.. Overall a 7 on an NPS rating for Overland Park. Branson was a 10.. Thanks

Rating:

1.0

I waited an hour and a half to pick up a trailer - I understand that some times places get busy but there was only one employee working at the counter while three employees were sitting around outside smoking cigarettes. A customer asked if could one of them could help inside and an employee said it wasn’t his job.

Rating:

4.0

The location was great, but the trailer leaked on our things!

Rating:

1.0

The trailer was dangerous! The tires were worn bare and out of round It made enough noise that my brother could hear the jarring in a separate car following me on the Interstate. I had to pull it over 200 miles and your crew sent me out with this trailer.

Rating:

5.0

Give the ball hitch height in inches for each rental.

Rating:

5.0

I would of liked more tie down points i trailer.

Rating:

5.0

Perfect service. Well done

Rating:

3.0

Check in process was very confusing. Might have been due to them being busy. Returning a trailer is a tougher process as the return set up looks like it's more for the moving vans, not pulling up with a trailer. I would use location again if needed.

Rating:

2.0

Waited over an hour in line when you set a reservation time. This seems to be a very busy location, but there is not enough staff to handle the volume of rentals this place does. Would recommend someone go to a different location so they didnt waste their time there.

Rating:

1.0

This was the single worst customer experience I’ve ever had. Showed up at 10am at my pick time and didn’t pull off the lot until 11:45. Spent 90 minutes waiting in line just to get to the counter. The facility was under staffed at many times only one person working the counter. The owner/general manager was unprofessional cracking jokes with her self and employees, not taking herself seriously. She did not apologize or even acknowledge the wait times. To top her lack of professionalism she was wearing ear rings in the shape of a movie ticket that said Sh** Show on them. I’ve never seen something so unprofessional from someone supposed to be running things. This location and manager are damaging your brand.

Rating:

1.0

I will never use U-Haul again or recommend them to anyone. I returned the truck and a guy came and took the key and walked away without saying a word or looking at the truck. Three days later they charged my credit card without my knowledge for $46.20 saying I brought the truck back with less fuel then when I got it which was not true and I had photos to prove it. When I called them about this first I was told it was 1 1/4 gal short then 3 1/2 gal then 1 1/2 gal then it went to 4 gallons this also proves they did not know exactly how much fuel was in it when I returned it but decided to charge me for it anyway what a poor dishonest way to do business. They lost allot of future business for $46.20

Rating:

3.0

When I arrived before my 9 a.m. reservation, I was fourth in line. There appeared to be only one employee, so she had to complete paperwork and go get the vehicles. It was about 30 minutes before I made it to the front of the line. She was friendly and efficient with me. When I left, there were six people in line. Drop-off was excellent: I didn't have to wait at all or even go inside.

Rating:

5.0

Arminta Potts was amazing! She was working alone in a short staffed situation, but kept smiling maintained a pleasant demeanor, and was very professional. Thank you, Arminta! U-Haul, please give Arminta a raise!

Rating:

5.0

The Uhaul local was fine have been using it for years ... BUT THE UHAUL RESERVATION SYSTEM IS POOR. To the next customer. BEWARE THAT YOUR RESERVATION IS NOT NECESSARILY YOUR RESERVATION. Corporate Uhaul logistics does not communicate with dealers apparently. I rented a one way 4x8 trailer one way to a town and gave me the price for it and confirmed the reservation. Then Uhaul changed my reservation to a 5x8. I did want a larger trailer. Uhaul called to confirm the reservation the day before pickup and said I was getting a 5x8. I told them I wanted the original 4x8 I reserved and were they not available. He said they were but said nothing about a potential additional charge. So when I arrived to pick it up the contract fee was about $125 more than my reservation showed. When I asked why ... the attendant who was very sympathetic ... said there was an equipment glut where I was going and they did not need more smaller trailers so it was more expensive because they would have to move it. And to top it off after I arrived, someone from Uhaul called and asked if I would drop it off in a town 50 miles away rather than the one I had on my reservation because the one I chose had too much equipment. They did offer $50 reimbursement but I had already paid $125 more for the equipment I wanted so it was NOT enough to drive 100 miles the day after an 11 hour drive. NOTE TO UHAUL ... WHEN YOU MAKE AND CONFIRM THE RESERVATION IT MEANS YOU CAN PROVIDE WHAT WAS ASKED FOR, FOR THE PRICE GIVEN. Get your logistics systems in order please and stop the bait and switch.

Rating:

5.0

you cant improve it .it was easy an the people were great

Rating:

2.0

My reservation was changed by U-haul from 5 minutes away to a location nearly 30 minutes away. There was only 1 person working the counter with several people waiting in line. Which took nearly 45 mninutes of standing in line to secure the rental. There seemed to be no sense of urgency by any of the people working at this location.

Rating:

5.0

Very nice owner ! Would highly recommend to anyone in the area. Will also be using in the future as need. Thank you.

Rating:

5.0

It was the need of the hour, the first U-Haul didn’t fit. The location was friendly to consider the request and change it quickly. Wonderful experience

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.