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ROLLAND OCustomer Reviews for U-Haul at Metcalf
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My trailer (6x12 enclosed, twin axle) went out with defective tires. One blew out on the highway and when the service truck arrived, one of the remaining 3 was bald on one side and had to be replace as well. So, half the tires should have been replaced before the trailer left the lot. One may have been just bad luck, the other visually was not legal to use on a public road way.
DAN HThe location was easy to find and get to, and the staff was friendly and efficient.
Gail MVery efficient with my time. Thank you.
Sean MI don't have any comments to improve it. The staff at this location were helpful, right down to the gentleman who pulled the truck up. Heck, even the people in the waiting line to pick up were nice.
Ana MThis is my second time using To The Moon Moving Co, and they absolutely delivered again. These guys are FAST — I mean blink-and-you'll-miss-it fast. They handled everything from heavy furniture to fragile, breakable items with such care and confidence, not a single thing was damaged. The load and unload went smoother than I could have ever expected. And on top of all that, they even offered to help with trash removal later in the week... That kind of above-and-beyond service is exactly why I keep coming back. If you're looking for movers you can genuinely trust with your belongings, look no further. I will 100% be hiring this team for every move going forward. Thank you so much to the whole crew, you guys are the best!
BRENDA RThe wait can be a bit long but hookup has always gone smoothly. This was my 5th trailer rental in the past 10 months and the staff is always friendly.
David BThe van was in great shape. Exactly the size we needed. U-Haul employees were helpful and friendly. Good value, too! Very well done!!
William VThe person who assisted me (her name was Armenita ?) was very helpful and cordial. Made sure our needs were taken care of, great customer service!
Karla NGreat service
rick sFun check in/out staff
MICHAEL FBetween your app and the excellent customer service, this was a better experience than I expected. Thanks!
Earl TThe employees at this location was very courteous, helpful and expedient. It was a very painless experience.
Matthew MMae sure all personnel is on the same page. Make sure you have enough employees on a Saturday morning this time of year to assist people in a timely fashion. The line for renting vehicles was ridiculous.
MICHAEL FCharged $57 afterwards for nothing. You will be hearing from me tomorrow.
Trevor KI would recommend, but encourage you to be careful about your documentation; take pictures, of the rental, etc. and your documents.
Martin RBetter customer service, wait time was entirely too long with multiple people
David CWonderful customer service from the moment I checked in. I needed to switch sizes and she made it so simple! Will use this location for future Uhaul needs.
Maggie FOn the Saturday morning that I picked up the truck, there was only one Uhaul employee working. He was working his tail off, but it lead to a wait that could have been avoided if just one other person was there to help.
Samuel SGreat experience
Michael PUhaul had check engine light on and needed an alignment did not drive well at all
Nathan RThe salesman came out, was friendly and un-hooked the trailer for us and we were on our way! He was GREAT!!!
james jWhile running a skeleton crew is the American business dream it creates a really awful experience for your customers. Waiting so long to pick up equipment is bad enough but the wait to return equipment is the real insult. And technology is no replacement for customer service. You have the market cornered - how much profit is enough? I hate the U Haul experience - I just have to decide if I hate it enough to buy my own trailer.
Calep HJust need to replace one of the drivers side front running light on car transport
Richard FThe Manager there was EXTREMELY RUDE. Spoke to my wife very rude. I will never go back to this location, and will let others know the same.
Steve MThey were pleasant. They walked me through everything. They explained everything although I would love a step up bar on your trucks. I’m a short person.
LINDA H3 out of the 4 tires on the trailer were in very poor condition. 2 of them blew out on the trip. We had roughly 500 lbs in the trailer, very light. First tire blew out south of Wichita, roughly 200 miles into the trip. The second blew out in Denton.
JEREMY MNice
Rostyslav CBlankets weren't folded, but they gave me an extra day and a discount to make up for it.
Elliot BThe facility provided anything you would need to assist in its' purpose. I would recommend this facility to anyone. This is the second time I've rented a box truck with a Ford chassis that has had its steering dangerously worn out. If I need to rent again, I will plan on extra time to test drive the vehicle a short distance before i risk this experience again.
LARRY DProficient and professional rental agent.
ALPHONSE MStore personnel were friendly and helpful!
Keith BGreat customer service. Easy pick up and drop off.
JAMES WIt would be nice if you could tell "us" the customer that the wiring might drain your battery but overall my experience was great 👍 Everyone was great at this location.
FELICE MTrailer was recently serviced so all mechanicals were in good condition. However, the previous renter left muddy splatter on the front of it. This did not affect me at all as the inside was clean but it probably looked bad rolling down the road.
DAVID BThe truck is poorly maintained. It drove like it has no shocks, had no heat, externally damaged, and there was trash in the back.
CHRISTOPHER MThey didn't have enough staff so had to get vehicle online after 40 min of waiting and then the app crashed when trying to return the vehicle.
Joshua WFriendly staff
DIJION SPerson before us left some sticker type papers and their notebook, but no big deal
Ashley WIt was left in towing mode and we didn’t realize that for a while. We thought the transmission was going out at first.
JACK SThe lady at the counter that handled my reservation was FANTASTIC!!!!!!!!!!! She put me in the nicest unit they had available and walked me out to it - she is a great representative of the company!
MARK BI dont ask that the truck be spotless but there was chunks of dirt and mud inside the cab that I cleaned up for fear of a charge. Key drop off is poorly labeled. At night you don’t see it at all. I wondered around looking for it then gave up and put them thru the maint shop mail slot. Which doesn’t seem safe at all bc anyone with half a brain, a wire and some dedication could grab those back up when no one is around. But again, couldn’t find the drop box and didn’t need more mystery charges.
Tucker BEverything was great and less expensive than I expected!
MARK TVery polite staff. Truck was brought to me and ready to go. Truck box had a little cleaning out to do but generally very clean. Great location.
JEFFREY WVery easy to transition the drop off. Helpful and kind service personnel.
Doug Bhad some weird issue reporting the new mileage since I think prior customers had thrown it off when I was checking the U-Haul back in.
JUSTIN WI returned the trailer around 1pm in the afternoon. My receipt says I returned it at 8:25 pm and I was charged an extra day. The person who hooked me up is the same person who unhooked the trailer and assured me I was good to go. Lesson learned, I will insist on a receipt in the future before I leave the property. Although, hopefully I will just be able to avoid doing business with UHAUL entirely in the future.
CHRISTOPHER TExtra fees upon renting truck were unnecessary and felt greedy.
MICHAEL GExcellent customer services.
JEROME FAlways make it easy. Bill
WILLIAM BI think your priceing is a joke. The $19.95 is a total joke. Four day rental cost over 300.00.
STANLEY SThe trailer had not been cleaned out and the door was broken and would not shut. We were told we had to call road side assistance, while we were sitting in their parking lot. We had not even left the parking lot and it was our responsibility to figure out.
TREVOR VSuper easy and the person that checked me out was so helpful and pleasant. Thank you!
Joy BThe team was professional, friendly, and helped me at the last minute. They did a wonderful job.
ANDRE HMy problem is not with this particular U-Haul location. They did good work for us. Rather, I was given wrong information by the customer service person from the national U-Haul 800 number when I rented a 6 x 12‘ trailer. They told me that our SUV would be able to tow that trailer. I questioned it since the website said otherwise, but was reassured that there would be no problem. My mistake for trusting them. On the strength of the customer service person’s statement, we installed a tow hitch on our SUV (about $600) and rented the 6 x 12’ trailer (~$500). When we loaded up the 6 x 12‘ trailer, it was clear that our SUV would not be able to tow it. The tow hitch was about 5 inches off the ground, so it would constantly be hitting the pavement. As a result, we had to rent a 10 foot truck to tow the trailer. This meant we had to leave one of our cars behind since I was driving the truck, so it will cost $1000 for us to ship that car to our new home. Since this occured the night before we had to leave, we didn't have time to take all of our stuff out of the trailer and repack it into the truck (everything would have fit in the truck), so we had to keep the trailer (about $500). Towing a trailer also reduced our gas mileage a LOT, so the wrong advice cost us over $2200 + maybe $150 to $200 in added gas costs. We talked to UHaul and they were only willing to compensate us only $500.
MARK Cuhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.
Aniko G | Overall ExperienceThey took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back
Diane W | Overall Experience