Customer Reviews for U-Haul at N Lamar

5,833 reviews

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel C  |  Overall Experience 
Rating:
5.0

Try taillight was out.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

Kimberly P 
Rating:
3.0

eMPLOYEE WAS ON THE PHONE

VERONICA M 
Rating:
1.0

The ladies at the desk are rude

oscar c 
Rating:
1.0

Absolute joke dealing with U-Haul and their deceptive trade practices. I rented a pickup & trailer from 9:30am - 8pm Saturday (9/27). I specifically rented this because of height restrictions at BOTH my departure location and my arrival location. When I arrived to pickup the truck and trailer at 11am I was informed the truck (which was parked outside) was never available and should not have been available for rent. The desk attendant then informed me that I had no recourse due to being late to pickup the truck, despite this not changing my rental return time. I was not contacted prior to spending nearly $50 ubering to the location, the only location with such vehicle available in the Austin area. In essence, U-Haul took my credit card for an 11 hour rental, and when I neglected to use the first 90 minutes of this rental, they felt that excused their breach of my rental contract. Absurd. More absurd? That two renters can rent the same vehicle and preference is given to the individual not present. I suspect the other rental was more lucrative, good for U-Haul. I informed the attendant that the box truck she offered in exchange, a materially different rental, would require at minimum twice as much time, due to having to carry items nearly two blocks and being materially smaller. Later, when I called U-Haul support, they stated the pickup at that location was marked as available, but upon calling the location, stated this appeared to again be a mistake. Support then informed me my inability to rent the truck was due to being late to pickup it up, despite that pickup being during my rental period, and despite the clerical stocking error still occurring at present. U-Haul clearly has inventory issues, U-Haul clearly prefers to frame those issues as somehow my responsibility if I choose to pickup inventory at a time other than the exact beginning of the rental period. I suspect U-Haul has a financial incentive in choosing one renter over another. As a result I suspect U-Haul will attempt to collect funds from the additional two days I was forced to spend using the truck, as I had stated in advance. I suspect U-Haul is not prepared to reimburse me for my time and transportation expenses as a result of their breach, but I’m more than willing to have such a conversation. I have contacted American Express and instructed them to deny any additional charges. Feel free to contact me directly with any questions. Maxwell Lewis | mlewis@lewislcs.com

Maxwell L 
Rating:
1.0

THE TRAILER WAS HOOKED UP INCORRECTLY AND IT CUT THE WIRES AND EVENTUALLY THE TRAILER FELL OFF THE BACK OF MY TRUCK CAUSE THE PERSON INSTALLING IT FAILED TO CHECK ALL THE PINS! Worst experience ever.

RACHEL M 
Rating:
5.0

Customer did not leave a comment.

Marjorie B 
Rating:
5.0

Customer did not leave a comment.

Melinda K 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Brittani was knowledgeable, informative, warm and friendly. Offered excellent customer service skills!

Claudia D 
Rating:
5.0

Customer did not leave a comment.

MARIA S 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L 
Rating:
5.0

Excellent

IMAN Z 
Rating:
1.0

Customer did not leave a comment.

Todor R 
Rating:
2.0

Customer did not leave a comment.

CAROLYN B 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H 
Rating:
5.0

Nothing perfect service friendly staff and super quick process

Aurelio A 
Rating:
5.0

the lock on the truck was cut when we got it

Reese M 
Rating:
5.0

Customer did not leave a comment.

Caroline J 
Rating:
2.0

Male rep onsite did not provide the quality customer service. I was not asked if I needed a lock and the store had already close, also I asked about the drop off as after hours and was not provided with details about operating the vehicle and applying gas. I would not use this location again.

DONNA J 
Rating:
2.0

Customer did not leave a comment.

Sarah P 
Rating:
4.0

Customer did not leave a comment.

Temprance N 
Rating:
5.0

Customer did not leave a comment.

A C 
Rating:
5.0

Customer did not leave a comment.

KEVIN F 
Rating:
5.0

Customer did not leave a comment.

ANDREW N 
Rating:
1.0

This is the second time I get overcharged for refueling.

Julio N 
Rating:
3.0

Customer did not leave a comment.

sivakumar k 
Rating:
5.0

Customer did not leave a comment.

Samuel A 
Rating:
5.0

The personnel was very helpful.

CHANTAL H 
Rating:
4.0

Pick-up was easy but the truck had limited gasoline and needed filling immediately. I was reimbursed for gasoline.

Randall C 
Rating:
3.0

Staff was professional and helpful. Truck was clean, but had high miles. Truck was apparently not maintained because the wheels nearly detached while driving on an interstate highway in Colorado.

LANCE R 
Rating:
5.0

Easy drop off and this center appeared busier than most since it was to the university.

DUC V 
Rating:
4.0

Customer did not leave a comment.

HABIBULLAH D 
Rating:
4.0

just a little bit better lighting after hours at night for drop off

JUAN G 
Rating:
4.0

Staff is very good, but the devices and computer systems are outdated and it makes the process slow and inconvenient.

MAX S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
1.0

Customer did not leave a comment.

JUAN A 
Rating:
4.0

The cab could have been cleaner... The wind shield and headlights were full of bugs...

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

Zoe W 
Rating:
5.0

Customer did not leave a comment.

BRYAN W 
Rating:
4.0

Customer did not leave a comment.

ZACHARY G 
Rating:
1.0

Tire blew out in mopac :(

Jacob E 
Rating:
5.0

Customer did not leave a comment.

Orlando O 
Rating:
4.0

Customer did not leave a comment.

KAREN W 
Rating:
5.0

Inside of the van had something spilled inside

CAITLIN L 
Rating:
5.0

Customer did not leave a comment.

TANIEKA A 
Rating:
1.0

When I went to get my truck the two dolly’s I ordered were not available I had to go to another location to get them even then I was just able to get one of the dolly’s that I ordered

Brandon F 
Rating:
5.0

The only hiccup was that the app told me to return the key to the drop box upon returning the uhaul, but this location didn't have one, spent a bit of time running around looking for the right spot but the employee at the desk ended up taking it for me. Instructions on returning the key could have been more clear. Other than that things went well.

MICHAELA H 
Rating:
5.0

Easy drop off. Well maintained lot.

EDWARD L 
Rating:
2.0

Slow processing time Charged extra $59 dollars Charging more than it should per the contract extra charges on the bill.

BERTHONY A 
Rating:
5.0

Customer did not leave a comment.

Samantha G 
Rating:
5.0

Customer did not leave a comment.

AHSHA T 
Rating:
5.0

I think ya’ll are awesome no need to change anything.

SERGIO T 
Rating:
3.0

Customer did not leave a comment.

JUAN L 
Rating:
1.0

Don’t let the client reserve some thing if you don’t have it in stock.

Christopher M 
Rating:
4.0

More staff to speed up the process.

Michael M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
2.0

Told I could throw away a box in the dumpster, but was then charged $35 to throw away a single box.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
4.0

Super sketchy at this location after dark so beware.

LANCE W 
Rating:
5.0

Customer did not leave a comment.

Shane K 
Rating:
5.0

Customer did not leave a comment.

JORGE M 
Rating:
5.0

Customer did not leave a comment.

Adrian L 
Rating:
5.0

Three young ladies worked hard to meet the needs of their customers. Check in process took little longer than expected, mostly to customers not familiar with Uhaul procedures. Once attended to, process and hook up went very smoothly and quickly.

OSCAR P 
Rating:
3.0

Customer did not leave a comment.

EDWARD T 
Rating:
1.0

Customer did not leave a comment.

Ida H 
Rating:
4.0

The staff was very nice. The Uhaul had a huge hole in the roof, so thank goodness it wasn't raining.

Kathy C 
Rating:
5.0

it may need more employees, everyone was really busy

MY N 
Rating:
5.0

Excellent customer service, Fast, Efficient.

Dustin B 
Rating:
5.0

Great customer service. Quick and simple rental.

CULLY D 
Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P 
Rating:
5.0

Good people thx

Larry C 
Rating:
3.0

Accept uncertainties and be flexible when it comes to returning the equipment on time. Move in -Move out is aldready a hassle

Sanjana P 
Rating:
5.0

Customer did not leave a comment.

Shannon S 
Rating:
3.0

Location awkward to get in out of. No clear or easy parking. Associate wasnt the friendliest. Trailer could have been cleaner inside.

CLAIRE A 
Rating:
2.0

Drop off was easy but tight quarters to run a trailer into Unhooked and left attendant was not interested in problems with the rental unit upon return 2 replaced tires and right upper taillight was not working Unit 6303

Steven T 
Rating:
5.0

Customer did not leave a comment.

colin m 
Rating:
5.0

null

Ryan M 
Rating:
5.0

Brittany and Tony make moving fun!

EDWARD P 
Rating:
2.0

Those ladies were so rude , poor customer service.

ANASTACIO P 
Rating:
5.0

The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.

JEFFREY H 
Rating:
5.0

friendly and capable staff

Cathy G 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

friendly and capable staff

CATHERINE G 
Rating:
5.0

The staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.

JEFFREY H 
Rating:
2.0

Those ladies were so rude , poor customer service.

ANASTACIO P 
Rating:
4.0

The truck had a full tank when I got it and was super clean! I couldn't be happier unless it was free!

MICHAEL I 
Rating:
5.0

Customer did not leave a comment.

LAURA P 
Rating:
5.0

Customer did not leave a comment.

GARY W 
Rating:
4.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
4.0

Customer did not leave a comment.

COLIN M 
Rating:
2.0

Bad responses in she seems to be nervous Questions!!!

Joao N 
Rating:
2.0

We were not told a mile limit of only 200 miles was on the contract and we had to drive from uhaul location, to a storage unit and to the deceased persons home all the way back to Vidor, tx. Of course that would go over 300 miles. Will never rent from uhaul again and I will post on social media

KEVIN M 
Rating:
3.0

Customer did not leave a comment.

JENNIFER C 
Rating:
5.0

Brittany and Tony make moving fun!

EDWARD P 
Rating:
4.0

Management and the staff were excellent, very friendly

Andy T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gillian R  |  Overall Experience 
Rating:
4.0

Great folks working there on a hectic Thursday afternoon! No complaints.

Gillian R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelly S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma G  |  Overall Experience 
Rating:
5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joel m  |  Overall Experience 
Rating:
4.0

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

leigh l  |  Overall Experience 
Rating:
4.0

Great customer service

Aaron W  |  Overall Experience 
Rating:
4.0

Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct

Justina M  |  Overall Experience 
No reviews have been submitted for this location.
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