the representative were very helpful and kind. we didn't have a wait and were giving clear information on our rental. thank you for you assistance and making our rental a pleasant one.
allyson wCustomer Reviews for U-Haul at N Lamar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to find very easy to park.
KUMA MDisappointed in they did not explain the fueling charges
James KLadies were very helpful as we had to reschedule for one day later and they accommodated out request and confirmed it. They also got us in at exactly 9 am on Sunday so that we could get going!
MARK RThe photo requirements before I took van were quite extensive What if I did not have a cell phone?
STEPHEN RThe customer service at the front desk was awesome! Please give them a raise. Their service was incredible! Makes me wanna come back there
BENYAMIN IThe staff was super helpful and nice! Have used this location for years! Highly recommend.
Machelle RGet better people to help, the lady was rude and not helpful
Juan MTry taillight was out.
Ralph SeMPLOYEE WAS ON THE PHONE
VERONICA MThe ladies at the desk are rude
oscar cAbsolute joke dealing with U-Haul and their deceptive trade practices. I rented a pickup & trailer from 9:30am - 8pm Saturday (9/27). I specifically rented this because of height restrictions at BOTH my departure location and my arrival location. When I arrived to pickup the truck and trailer at 11am I was informed the truck (which was parked outside) was never available and should not have been available for rent. The desk attendant then informed me that I had no recourse due to being late to pickup the truck, despite this not changing my rental return time. I was not contacted prior to spending nearly $50 ubering to the location, the only location with such vehicle available in the Austin area. In essence, U-Haul took my credit card for an 11 hour rental, and when I neglected to use the first 90 minutes of this rental, they felt that excused their breach of my rental contract. Absurd. More absurd? That two renters can rent the same vehicle and preference is given to the individual not present. I suspect the other rental was more lucrative, good for U-Haul. I informed the attendant that the box truck she offered in exchange, a materially different rental, would require at minimum twice as much time, due to having to carry items nearly two blocks and being materially smaller. Later, when I called U-Haul support, they stated the pickup at that location was marked as available, but upon calling the location, stated this appeared to again be a mistake. Support then informed me my inability to rent the truck was due to being late to pickup it up, despite that pickup being during my rental period, and despite the clerical stocking error still occurring at present. U-Haul clearly has inventory issues, U-Haul clearly prefers to frame those issues as somehow my responsibility if I choose to pickup inventory at a time other than the exact beginning of the rental period. I suspect U-Haul has a financial incentive in choosing one renter over another. As a result I suspect U-Haul will attempt to collect funds from the additional two days I was forced to spend using the truck, as I had stated in advance. I suspect U-Haul is not prepared to reimburse me for my time and transportation expenses as a result of their breach, but I’m more than willing to have such a conversation. I have contacted American Express and instructed them to deny any additional charges. Feel free to contact me directly with any questions. Maxwell Lewis | mlewis@lewislcs.com
Maxwell LTHE TRAILER WAS HOOKED UP INCORRECTLY AND IT CUT THE WIRES AND EVENTUALLY THE TRAILER FELL OFF THE BACK OF MY TRUCK CAUSE THE PERSON INSTALLING IT FAILED TO CHECK ALL THE PINS! Worst experience ever.
RACHEL MBrittani was knowledgeable, informative, warm and friendly. Offered excellent customer service skills!
Claudia DExcellent
IMAN ZNothing perfect service friendly staff and super quick process
Aurelio Athe lock on the truck was cut when we got it
Reese MMale rep onsite did not provide the quality customer service. I was not asked if I needed a lock and the store had already close, also I asked about the drop off as after hours and was not provided with details about operating the vehicle and applying gas. I would not use this location again.
DONNA JThis is the second time I get overcharged for refueling.
Julio NThe personnel was very helpful.
CHANTAL HPick-up was easy but the truck had limited gasoline and needed filling immediately. I was reimbursed for gasoline.
Randall CStaff was professional and helpful. Truck was clean, but had high miles. Truck was apparently not maintained because the wheels nearly detached while driving on an interstate highway in Colorado.
LANCE REasy drop off and this center appeared busier than most since it was to the university.
DUC Vjust a little bit better lighting after hours at night for drop off
JUAN GStaff is very good, but the devices and computer systems are outdated and it makes the process slow and inconvenient.
MAX SThe cab could have been cleaner... The wind shield and headlights were full of bugs...
CHRISTOPHER WTire blew out in mopac :(
Jacob EInside of the van had something spilled inside
CAITLIN LWhen I went to get my truck the two dolly’s I ordered were not available I had to go to another location to get them even then I was just able to get one of the dolly’s that I ordered
Brandon FThe only hiccup was that the app told me to return the key to the drop box upon returning the uhaul, but this location didn't have one, spent a bit of time running around looking for the right spot but the employee at the desk ended up taking it for me. Instructions on returning the key could have been more clear. Other than that things went well.
MICHAELA HEasy drop off. Well maintained lot.
EDWARD LSlow processing time Charged extra $59 dollars Charging more than it should per the contract extra charges on the bill.
BERTHONY AI think ya’ll are awesome no need to change anything.
SERGIO TDon’t let the client reserve some thing if you don’t have it in stock.
Christopher MMore staff to speed up the process.
Michael MTold I could throw away a box in the dumpster, but was then charged $35 to throw away a single box.
MATTHEW BSuper sketchy at this location after dark so beware.
LANCE WThree young ladies worked hard to meet the needs of their customers. Check in process took little longer than expected, mostly to customers not familiar with Uhaul procedures. Once attended to, process and hook up went very smoothly and quickly.
OSCAR PThe staff was very nice. The Uhaul had a huge hole in the roof, so thank goodness it wasn't raining.
Kathy Cit may need more employees, everyone was really busy
MY NExcellent customer service, Fast, Efficient.
Dustin BGreat customer service. Quick and simple rental.
CULLY DGood people thx
Larry CAccept uncertainties and be flexible when it comes to returning the equipment on time. Move in -Move out is aldready a hassle
Sanjana PLocation awkward to get in out of. No clear or easy parking. Associate wasnt the friendliest. Trailer could have been cleaner inside.
CLAIRE ADrop off was easy but tight quarters to run a trailer into Unhooked and left attendant was not interested in problems with the rental unit upon return 2 replaced tires and right upper taillight was not working Unit 6303
Steven Tnull
Ryan MBrittany and Tony make moving fun!
EDWARD PThose ladies were so rude , poor customer service.
ANASTACIO PThe staff on pick and and drop off, were an absolute pleasure. Friendly, full of smiles, and helpful. What a breeze. And I offer these positive comments genuinely, and not bribed to do so like most companies do for some discount. Thank you to the staff I dealt with for a great experience.
JEFFREY Hfriendly and capable staff
Cathy Gfriendly and capable staff
CATHERINE GManagement and the staff were excellent, very friendly
Andy T | Overall ExperienceGreat folks working there on a hectic Thursday afternoon! No complaints.
Gillian R | First ImpressionsThe staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P | First ImpressionsThe manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l | Overall ExperienceGreat customer service
Aaron W | Overall ExperienceLocation busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M | Overall Experience