Customer Reviews for U-Haul at N Lamar

Rating:

1.0

I never chose safe move coverage for $15. I chose this option EVERY time online and in store but it was added without my consent.

Rating:

4.0

Staff were just OK, but upon check in during open hours, I was told to leave the keys. I wanted a receipt, so I got a bit of attitude about that.

Rating:

5.0

The drop off was very easy. The man that checked me in was super friendly.

Rating:

5.0

The staff were very helpful and friendly.

Rating:

1.0

When we went in to pick up the trailer, the two women working seemed more focused on their conversation than on helping us. When we went to load the trailer ourselves, since they would not get up off their chairs. The trailer had been parked, so when it was loaded, it hooked onto the trailer beside it. So we had to pull the trailer off our truck and move them around by hand to get them untangled. Reload it. They had us drive up and they checked that everything worked, and we left. Need to greet customers when they walk in the door especially if you are not busy. Stay off personal phone and have customer service skills. Get off your butt and go help the client load up the trailer.

Rating:

5.0

The lady at the desk on Friday was extremely helpful.

Rating:

5.0

Linda was working solo and did a great job with customers lined up inside and serial calling on the phone. She kept her cool and got stuff done!!

Rating:

5.0

I dropped off at the assigned location, not N Lamar. Drop off location: REAL EMPOWERED PROPERTIES LLC, San Marcos. Out of the way, but the drop off was very easy.

Rating:

5.0

Great location and always positive stuff! Like renting trucks here for my business

Rating:

1.0

Low gas level. Dirty in the back and parking difficult to get out due to another cars close to the truck.

Rating:

1.0

Very unhappy with my experience

Rating:

3.0

Checkout could have been facilitated a bit faster.

Rating:

3.0

I called to confirm that our truck would have a ramp and it did not. It made loading and unloading our washer and dryer incredibly difficult. I wish that had been correctly answered and when I called. The team onsite was amazing with checking the truck out and back in. But the absence of the ramp was very frustrating.

Rating:

5.0

The staff was great, kind, and very helpful. Thanks again!

Rating:

2.0

The front desk workers were very disorganized. The Dollie’s and pads that I reserved were not available.

Rating:

4.0

Only real problem was returning the truck. I upload everything and I get a page that says please wait while we update our records, and it stayed like. Never told me the process was complete. I stayed at the facility waiting for a long time for the app to complete the process. Judging by the receipt I got in the morning, it happened, but the app kept telling me it wasn't done with my vehicle return.

Rating:

3.0

Ima be real- everything as far as service goes. Was generally smooth. Th WiFi went down when I arrived but I can’t fault service for faulty electronics. However, I was misgendered while there and the word “re-***d” was casually used to refer to the WiFi and honestly it was odd that even the manager didn’t say anything. I know we all come from different backgrounds but that was weird and offensive/lacked cultural knowledge and inappropriate quite frankly. So while it was easy I think there needs to be a training on ethics.

Rating:

4.0

I brought it back with the same gas meter reading and they still charged me for gas.

Rating:

2.0

Better customer service. I had to load my own dollys, the dolly I paid for wasn't available, the customer service rep gave me terrible instructions. Not what I expect from uhaul.

Rating:

1.0

The trailer was shaking violently the entire time and was unsafe to tow. One of the tires had unusual wear and the tread was completely worn on some parts of it, making it eccentric. It was causing the whole trailer to shake.

Rating:

5.0

Nothing we were able to pick up truck a little early staff was very friendly and hospitable.

Rating:

5.0

hard to improve....pulled into easy trailer unload area....friendly guy appeared to check and remove trailer ...no BS about any issues ... sent me a receipt and off I went.

Rating:

1.0

I rented a truck for 2 days the 1995 truck 2 days of that turn into over a $200 ordeal I don't know what I was charged so many fees for they were hidden I didn't know about them and I am not satisfied

Rating:

4.0

Did not drop trailer here dropped in Houston as I was supposed to

Rating:

5.0

When I inspected the vehicle , there was some dirt in the bed of the truck. When I pointed it out, a worked quickly and pleasantly cleaned it. There were no other problems with the truck.

Rating:

5.0

Double check the bill. There was an error. It was corrected quickly once I brought to the staffs attention

Rating:

3.0

it was nothing they did. It's your scheduling department I had a trailer booked four weeks in advance and they called me the week before and told me it wasn't available. Then when I went to pick up my truck the app would not let me rent it. The woman had to do everything manually. That's a bunch of garbage your app is trash and you basically made me have to fly somebody in to drive my truck instead of honoring the reservation for my trailer hauler that I had made four weeks prior.

Rating:

3.0

They didn’t secure our car onto the trailer properly. Our trailer got a flat tire, so somebody from a third party service came out to fix it and told us that the car had been put on incorrectly. They didn’t hook up the chains and the wheel straps were very loose.

Rating:

5.0

They were so much nicer at this location than when I have rented many years ago at a different location

Rating:

2.0

this was my pick up location i dropped it in Springdale, Ar

Rating:

5.0

Very easy and affordable process. Will definitely use again.

Rating:

5.0

Nothing

Rating:

1.0

I purchased 2 dozen moving pads, and I was handed two sealed bags of pads, which I assumed contained 12 pads each. Unfortunately, they contained only 6 pads each, meaning I was shorted 12 pads. This means not only did I not get what I paid for, but I was also charged an additional $100 for the missing pads I was never given.

Rating:

2.0

They messed up my drop off location and failed to inform me of any repercussions and tripled my bill because of it

Rating:

4.0

Renting

Rating:

1.0

you either charged the wrong person or something i truly fraudulent here. please call me at 301-331-9743. 1500.00 for 2 days and 30 miles

Rating:

4.0

It would be nice if there was a simple way to drop off rental truck w/out using the app as it gives away location to hackers and snoopers and was clear as mud (diff ways to get to return option on site/by scanning). Some older ppl who have been moving all day might find it irritating.

Rating:

5.0

Customer service was very nice over the phone because return data does not load by phone no. solely and/or issues with location svcs using the app. If go late at pm there is hardly any parking and it's possible to get stuck w/a truck over night if have issues with phone or have to park in the neighborhood which would be unsafe for Uhaul.

Rating:

5.0

I booked my reservation 3 weeks early and when I arrived they did not have a vehicle for me. I had to go to another location farther away to secure a truck of the size I needed. Original booking was with U-Haul location downtown Austin around 38th street on I35 access road. They were terrible and did not have what I planned for.

Rating:

5.0

Great lady working there very helpful and great to work with

Rating:

1.0

They didn't have the dolly that I reserved when I showed up, so probably doubled the amount of trips to load and unload. Then the ramp was stuck and wouldn't deploy, and we had to wait an hour for roadside assistance to get there. Another hour for him to try to fix it, only to realize that he needed a part that he didn't have. Wait another hour, and a half for him to go back and get the part, return in another 45 minutes to return it. I had a crew that I was paying $80 an hour. I planned on this being a three- to four-hour move, but it ended up being a ten-hour move, between waiting around for the ramp to be fixed before we could leave or load anything heavy onto the truck, and the additional amount of time it took to load and unload. I would imagine it should be standard practice for U-Haul to inspect its equipment before it sends it out with a renter. I would imagine checking that the ramp works would be a key part of that inspection process. This is clearly not done. If it had been done, I probably would have had a working truck. As a result, I could say probably about four hours of the time I'd spent, and the movers were waiting for the ramp to be fixed, which was completely avoidable. When I called to discuss what U-Haul could do to try to make this right, I was transferred three times and then told that I had to call back on Monday to talk to the manager.

Rating:

5.0

Easy

Rating:

5.0

Kalista did a great job. Super nice and helpful made return amazingly fast.

Rating:

2.0

The person who was helping us while we were renting the truck was talking on the phone with a friend the entire interaction and was highly unprofessional. The conversation they were having was not appropriate and she had her phone on speaker so we could hear the entire conversation and it was just not good service. When we returned the truck, there were two people working and they acted bothered when we interrupted the conversation they were having. They also made us take the rental equipment out of the truck, and we had to place it with the others ourselves. Overall, this location had poor service and I would never recommend someone here.

Rating:

1.0

The method yall charge people double is unfair and unreasonable. The price to rent the truck is for a 24 hour period, yet if you say "hey i think i can have it back in 12 hours", yet you bring it back at the 12 hour and 15 minute mark, yall charge the customers double. thats ridiculous. the price is for 24 hours. if moving (which is tough and stressful) goes slightly longer than expected, yet yall still have the truck back the same day, yall should not be double charging people. that is unreasonable and unfair to the customers.

Rating:

5.0

Nothing I love your business and will use it as needed!!

Rating:

5.0

The woman who helped me today was great! 10/10 customer service experience picking up & returning the van.

Rating:

5.0

Thank your for a great customer service...

Rating:

1.0

I only drive 24.1 miles and the still kept all the money and he said I get refund if I don’t go over the 50 miles

Rating:

4.0

Truck was 30 years old and very bumpy Did what I asked it to do and that is all

Rating:

5.0

Awesome experience! Highly Recommend!

Rating:

1.0

Trailer brakes went out on the trailer 50 miles into the trip. One of the most unsafe trips I’ve ever experienced.

Rating:

5.0

Staff was friendly and drop off process was easy

Rating:

5.0

Best Uhaul I have worked with. The staff is friendly, professional, and knowledgeable. I will be back!

Rating:

5.0

Stay the same good customer service

Rating:

5.0

This location was responsive and helpful when I needed to make changes to my reservation and when I needed any clarification. I am very satisfied with my service.

Rating:

5.0

Excellent 5-star service at this location 5412 N. Lamar Blvd. Austin, Texas. Both professionals at the front desk were courteous, efficient and provided a high-quality experience. Assistance was provided in a friendly manner. The office was clean and the rental truck was in excellent condition.

Rating:

5.0

I think you're running a good station no improvement needed thank you

Rating:

4.0

Nothing to note here. Drop-off was easy.

Rating:

5.0

Staff was great to work with. They could not have been nicer or more helpful.

Rating:

4.0

Management should be more willing to walk customers thru how to do a proper vehicle inspection before leaving the facility

Rating:

4.0

Management and the staff were excellent, very friendly

Rating:

4.0

Great folks working there on a hectic Thursday afternoon! No complaints.

Rating:

5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Rating:

4.0

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

Rating:

4.0

Great customer service