The assistant manager was excellent!
Robert MCustomer Reviews for U-Haul at N Lamar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks ☺ï¸
SENOBIA ARude costumer service. I was accused of smoking weed in the vehicle. I dropped the vehicle off and the guy immediately checked it. I get a call an hour later stating that I smoked in the vehicle. I don't smoke. Tryna to scam me out of my money. I would not recommend this location to anyone
ASHLEY MNice staff. Very easy! Will return.
SARA RThere is zero customer service from the employee who retrieves the cars dropping off. Was annoyed, sitting in a truck texting while I'm waiting in the dock to return my car…then asks what I'm doing…when there's signs everywhere saying this is how you drop off. No hello, no hi how may I help you. Just “I don't have you on my list here†….it doesn't matter you can drop off a U-Haul at any location and simply because the truck I reserved somehow wasn't there I had to get a bigger one and still haven't been reimbursed. There is zero professionalism there and the truck smelled like dog per and hadn't been washed in ages. The brakes barely worked as well.
Jeff Knull
Benjamin Ynull
DONNEIL WGood stuff
Dewey Cnull
Sarah BI always appreciate the ease of renting from this location. Staff is always great!
JANICE MHad to wait due to equipment wasn't maintained, one had no lights and the other the wheels were locked, so took a lot longer to get in and out
KRISTOPHER AI wish the trailer I had rented would have been at the same location as the truck I rented. I wish the truck I rented, which turned out to have trailer bolts stuck in the tires, could have been swapped out at this location for a new truck (which was on the lot and readily available). Both at check in and check out the clerk could not find my rental agreement.
Aaron BI have used the North Lamar location several times. They are always so helpful. The manager, Brittani is so helpful and pleasant to work with. We also worked with Robert. He was very nice and helpful. This location is always very busy. They are always working to make it a pleasant experience.
Martha STeamwork. There were 3 staff while we were there. 1 was outside completing the reservation with hooking up or dismantling the equipment; one was at the desk helping at this time a line of 4 different reservations, the 3rd staff sat at the front counter looking into a computer screen with no eye contact nor a greeting to any of the 7 customers waiting. If this is a leader or trainer, it is wise to keep said person in an office. The perception does not look great on the team nor company. Brittani was wonderful multitasking.
SCOTT TStaff was somewhat rude when I picked up the van. She was friendlier when I dropped it off.
DAVID Dnull
Karthik Mnull
JOHN Anull
Phil Pnull
UNIQUE MRobert was great! Even with a lot of customers he had the patience to get to everyone well managed.
Alonso RHave Tony work 24x7. She's great!!
Todd NThey over charged me and won't contact me back to discuss the matter. Will never use this location again.
Andres Rnull
Josephine Gnull
EDWARD Fnull
EDWARD Fnull
David NAll the staff were knowledgeable and polite and made my experience renting a trailer very enjoyable.
Ezra VToni was wonderful. I discovered a very flat tire on my way to pick up the trailer I had reserved, and Toni was able to be a little flexible with my pick up time. The nature of what I had to take care of was already pretty stressful, and I appreciate her kindness and professionalism.
SHANNON BBoth employees I dealt with were courteous and efficient. The equipment was prepared for my arrival. The return was quick and easy. All around good service.
JOSEPH WThis location is not what I requested on line when I arrived at the location I requested on line I was then notified my reservation had been moved to another location I will remember this before I make another reservation with uhaul
CHENITA EThe front office was very busy when I arrived, but the woman working the front desk was so efficient that she was able to check in two people at all time all while being incredibly polite and helpful. Very impressive. The was clean and drove well.
Anne Knull
MATTHEW LI dropped the truck off after darn near filling it up with gas. I went inside and gave the girl the key. She appeared to be new because she wasn't sure how to do my check in and had to ask another girl. The other girl said it was fine unless I needed a receipt but that a receipt would be emailed to. I said that was fine unless the cost would change and she chuckled and said no. The price changed. I was charged an additional $22 like I dropped it off after hours which I didn't do. I want a refund of my $22. I took the truck back very early, at 10:15 am, in immaculate condition, and almost with a full tank.I want my $22 back!
CARLA DThe front office was very busy when I arrived, but the woman working the front desk was so efficient that she was able to check in two people at all time all while being incredibly polite and helpful. Very impressive. The was clean and drove well.
Anne KMy life partner had an emergency surgery in Austin while on a business trip. He drove, I drove to Austin to be with him. We had two vehicles that needed to get back to Houston. One being a Dodge Ram 1500 and towing a Mustang. No issues with towing. U HAUL EMPLOYEES REFUSED TO ASSIST GETTING THE TOW HITCH HOOKED UP!! After a very long time, another drop off customer helped me get the hitch on and my car on. THANK YOU RANDOM GUY, named Rich. You were my savior, U HAUL WAS NOT!
ANN MThis location is not what I requested on line when I arrived at the location I requested on line I was then notified my reservation had been moved to another location I will remember this before I make another reservation with uhaul
CHENITA EBoth employees I dealt with were courteous and efficient. The equipment was prepared for my arrival. The return was quick and easy. All around good service.
JOSEPH WThe people at U-Haul were very helpful but the equipment was not maintained properly. I reserved a car dolly at Slaughter Lane and the one available had a nonfunctional light. The people helped me get one from North Lamar (great help there as well) but that one also malfunctioned during the trip. Good people, bad processes to keep the equipment in good working order. U-Haul needs a good competitive challenger to make them step up their performance.
STEVEN FToni was wonderful. I discovered a very flat tire on my way to pick up the trailer I had reserved, and Toni was able to be a little flexible with my pick up time. The nature of what I had to take care of was already pretty stressful, and I appreciate her kindness and professionalism.
SHANNON BAll the staff were knowledgeable and polite and made my experience renting a trailer very enjoyable.
EZRA Veasy!
James SI was over charged due to someone changing my reservation! I will never use uhaul again!
ANGELA HThey over charged me and won't contact me back to discuss the matter. Will never use this location again.
ANDRES Rsurface was prompt, fast, and as expected. Staff was courteous and kept me informed
David KAfter hours
JACQUELINE BHave Tony work 24x7. She’s great!!
TODD NI'm currently disputing what was a very clear one way trip that after drop off was advised was scheduled as a return trip. We'll see how the dispute goes but the employees working on the day I picked up this trailer should at the very least be written up.
TYLER WSuch excellent service! I can't recommend them enough.
Neil HRobert was great! Even with a lot of customers he had the patience to get to everyone well managed.
LUIS RStaff was somewhat rude when I picked up the van. She was friendlier when I dropped it off.
DAVID DThe drop off rep was great, very helpful, quick and easy. He was quite nice to work with, great employee.
GARY Btires on the 5x8 trailer that we rented were close to being bald.
ANTHONY HTeamwork. There were 3 staff while we were there. 1 was outside completing the reservation with hooking up or dismantling the equipment; one was at the desk helping at this time a line of 4 different reservations, the 3rd staff sat at the front counter looking into a computer screen with no eye contact nor a greeting to any of the 7 customers waiting. If this is a leader or trainer, it is wise to keep said person in an office. The perception does not look great on the team nor company. Brittani was wonderful multitasking.
Jenni TI have used the North Lamar location several times. They are always so helpful. The manager, Brittani is so helpful and pleasant to work with. We also worked with Robert. He was very nice and helpful. This location is always very busy. They are always working to make it a pleasant experience.
Martha SI wish the trailer I had rented would have been at the same location as the truck I rented. I wish the truck I rented, which turned out to have trailer bolts stuck in the tires, could have been swapped out at this location for a new truck (which was on the lot and readily available). Both at check in and check out the clerk could not find my rental agreement.
Aaron BHad to wait due to equipment wasn't maintained, one had no lights and the other the wheels were locked, so took a lot longer to get in and out
KRISTOPHER AThe attendant here was very nice. Thank you.
SCOTT BGood stuff
Brian CI always appreciate the ease of renting from this location. Staff is always great!
JANICE MRude costumer service. I was accused of smoking weed in the vehicle. I dropped the vehicle off and the guy immediately checked it. I get a call an hour later stating that I smoked in the vehicle. I don’t smoke. Tryna to scam me out of my money. I would not recommend this location to anyone
CHIMERE WThere is zero customer service from the employee who retrieves the cars dropping off. Was annoyed, sitting in a truck texting while I’m waiting in the dock to return my car…then asks what I’m doing…when there’s signs everywhere saying this is how you drop off. No hello, no hi how may I help you. Just “I don’t have you on my list here”….it doesn’t matter you can drop off a U-Haul at any location and simply because the truck I reserved somehow wasn’t there I had to get a bigger one and still haven’t been reimbursed. There is zero professionalism there and the truck smelled like dog per and hadn’t been washed in ages. The brakes barely worked as well.
Jeffrey KNice staff. Very easy! Will return.
SARA RThe assistant manager was excellent!
ROBERT MThanks ☺️
SENOBIA AHave a better costummer service and answer questions when the client is asking . Don’t tell them to wait and ignore them and walk away. I had to chase the front desk person to ask quetions about my payment to explain me things . They didn’t wanted to help me . They acted like if the were making me a fovorite .
ARIZBETH CCheck in team not present. Yard service rep must have been stoned. No walk thru, no discussion at all. Drop off location selected was only a rental storage facility.
VANCE HEverything usually runs quite smoothly with U-Haul, but special shout out to Brittani, at this location, because she went above and beyond to help manage my needs and assist in finding a solution to save me a ton of extra hassle and money. When you have customer service representatives like her, you create life long loyal customers.
COURTNEY MFriendly customer service, was in an out with my vehicle in under 15 minutes, and although I didn't need packing items, the store was well-stocked with just about anything you would need to move.
TAMARA HNothing to recommend other than for others to use their service!
RICHARD JThe truck was already dirty and then then charged me a cleaning fee????
John GI also appreciate the service received. Very good.
RICHARD SManagement and the staff were excellent, very friendly
Andy T | Overall ExperienceGreat folks working there on a hectic Thursday afternoon! No complaints.
Gillian R | First ImpressionsThe staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P | First ImpressionsThe manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l | Overall ExperienceGreat customer service
Aaron W | Overall ExperienceLocation busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M | Overall Experience