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Mary SCustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was nice but the manager here was an absolute dick to me from the moment I walked in the door- chastising me for someone else’s van that came back damaged, a van that I had nothing to do with. He profiled me and assumed I would do the same thing to the van I was renting. The whole experience was pretty upsetting- I’ll be renting elsewhere next time.
Christian SI was in town now that far from moving . It said 19 ish in town that was wrong false advertising on trucks . My bill was around 89
stephanie bI was told my bill would be around thirty five dollars, but after I was done, they charged me eighty, it's bullshit!
Daniele JI placed my reservation online. The online app charged me for moving supplies and boxes that I never received. When I picked up my U-Haul. Nobody made sure that those items were there so that I could say I didn’t order those the staff there had no idea what I was talking about when I told them that the app had already charged me $154 and I wanted to know what for the Manager could not answer nor could the employee that was helping me. The store was so gross and dirty and disorganized that every single Customer besides myself felt the same thing that day. I had to call U-Haul headquarters to get a refund. I had to spend time of my own to fix the problem because the store could not. I definitely will never use U-Haul again. There’s gotta be other moving companies that are better than this.
Tracy MThe U-Haul photo upload was not working well and staff had to send me a separate link. Resolving any bug on the app will be greatly appreciated. Thank you
Matthew OAwesome service, my guy who checked us out and in was 5 stars. I want to say his name was very unique, like, Eustacarus, or Eustus...give that man a raise lol Will definitely use this location again for moving!
Eric SAll good!
leslie fThey were very friendly, efficient, and honest; I recommend them.
Oscar pI appreciated being able to switch my order to a van that came back when I got there. It was a good ride.
Sara JAttentive, good attitudes, efficient
Robert DThere was broken glass on the ramp. The return process was terrible. My app didnt work and the person in the building refused to help me because it wasnt 9 am yet. Customer service hung up on me. It was unpleasant and I will not be using UHaul again.
Jean-Paul DBe aware if picking up on a Saturday morning the place is very busy.
IAN WNothing this was a great experience
Cristopher NPlease create some customer parking on-site, for people who leave a car there during a short-term, or local rental.
David BI've used this location for the last 40yrs ,this time they had to bring up a second vehicle because of failure on first truck, I get it home loaded up with a lot of small boxes needing several trips to do so, I'm about to get in and go to storage when I notice the tread on the front tire , I checked it not even legal to be on the road same for drivers rear also, Im not going to get into an accident when one blows out, so I unload and turn it back in next dayno refund no anything My health and those I love shouldn't be put at risk because they don't want to maintain the equipment, if I was pulled over for any reason I wouldn't have been able to continue driving, I definitely will not go to this location EVER again, and recommend you don't either,
Philip rFriendly and very helpful staff.
Pete DMIA WAS GREAT AND SO WERE ALL THE OTHERS I SPOKE WITH DURING THIS RENTAL.
Valorie LPrompt, fast and easy. Thank you!
Kathryn KNothing really everyone do and excellent job thank you
Adriana GThey were very helpful at both checking out, and checking in rental equipment.
Edward NThe location was very disorganized and a lot of the staff was overwhelmed and rude.
Tobias DThis was the worse experience. While trying to sign paperwork employee was talking on the phone to her mom and it took forever to get the truck. Told me the Uhaul was on E and I’d have to find a gas station and I wasn’t even sure I was gonna make it. The side view mirror on the right bounced around so much I couldn’t even see out of it. Told me when I get fuel only put a little in at first to see if the brake line was cut (like aren’t they supposed to ensure that before I drive? And that the equipment works properly?). I had it for 4h and drove 23 miles and they charged me for $123 so I spent $50 on gas plus the initial $56 cost plus $143 on miles I didn’t even drive. Uhaul is who I always used but this was the worst. Currently have a claim in for all the costs but do. It recommend at all!!
Lyndsey LYou did an amazing job. Thank you.
SETTA MThe workers are amazing at this location give the best customer service
DEREK MHave friendly representatives when picking up your rental. The truck I received had no gas and even gas light was on. I was told to put $36 dollars of gas in the truck to bring it 1/4 of a tank which it was more then $36 dollar and I was told that all I get refunded. . No knob on the driver side to roll down window just the handle so hard to use. First rental they were going to give me engine light on so they had to down the truck well I had to wait to get another vehicle. Sales rep who helped was not a happy person, I asked about the lock provided and told me the combination when walking away and could not hear it I had to go inside again to ask. Love the location for pick up cause it the only one close to me but needs to treat customers better. And put a smile on their face.
Cindy JEXTREMELY RUDE HOSTILE unhelpful counter staff. Poorly maintained vehicle
Darian DNothing, everything was great! The gentleman at the front desk, was very professional, nice, and helpful!
HEIDI SEveryone at this location was kind and helpful.
Jaxon VWorkers helped removed the hitch and were welcoming
BECKY SNothing to improve! Customer service and experience was awesome from start to finish. Thank you
Jiemmy OStaff at this location was extremely helpful and friendly. We are new to the city and they made us feel really welcome. I couldn't back the truck up with the trailer on it (the three days i had the trailer i never backed up once successfully) so when we returned the trailer one of the guys hopped in and backed it up for us and completed our check-in. Fast, easy and extremely professional, service with a smile! These guys were great! We also went to the storage in Sparks for U-Haul and they were great there as well! Very professional, very helpful, funny and willing to answer any and all questions we had!
Michelle SProfessional staff, got us in the truck quickly. Made it easy to return late.
Anthony GCrew was great! And cool location.
John-Luke BI rented 6 moving blankets. They came clean and sealed in a bag. It was awesome to be able to rent blankets even though we did not rent a truck or trailer. Everyone was so helpful!
Danata RAll the staff were friendly, knowledgeable and efficient. Special callout to Kaydence and Alfredo who were terrific. Would gladly rent here again and tell family and friends to rent from this location.
Mai LRichard had great customer service!
Johnathan GMake sure the truck has a ramp for loading. I told them about it and it was rectified
Dorothy LRegional manager in Napa, California was rude to me on the phone and charged me an extra day. I dropped off the truck on a Friday and they charged me for Saturday and I put the key in the box after hours on Friday and they charge me a whole 24 hours he was sarcastic and rude and I paid the price. I don’t know if I wanna go to U-Haul ever again and I’ve been a customer for years but based on the way that I was treated, I think they owe me an apology and a refund. How horrible to do that to somebody shame on you, Mr. regional manager.
Gloria CFrom the experience of pickup and dropoff - great! Thank youuu - we'll be back!!
Mario LExcellent service! I had a great experience thanks to the hard-working staff at this U-Haul location. Everyone was friendly, professional, and efficient. Keep up the good work! Your excellent teamwork shines through!
Daniel PThey charged me a gas fee when I returned it with a quarter tank like they requested.
Kevin LCurrently being overcharged but still gave you 5 starts. Please fix my invoice!
Edmund LExceptional customer service from everyone/ all the gentlemen I interacted with. Thank you for being so helpful and making sure the trucks were safe and clean to rent, I will absolutely be back!
ANDREA IExtremely disrespectful and extremely rude! they have bad attitudes.They answer the phone with no respect. I would not at all recommend this location or be going back to that place!
mario MEverything was good. .great staff. Thank you
cathy cCharles, who was the person that helped us was amazing.
Shaun SNo dolly on truck. Wrong directions. Said truck was facing street by propane but it was a few rows back. Took forever to find it. There was only one person working/around with a huge line so no one was able to help. Terrible service
Christian DNo complaints but this location on Silverado Blvd was excellent! Staff was very professional
kevin vGreat service at this location, very helpful and professional staff.
Laura Mgot all satisfactory , then overzealous Newbie oerCharged for returning before due time ! ! !
James MThe place it self was in organized. When I returned it I had to wait in the truck because they were so slow checking people out I just left the keys in the truck and left. There was a girl working and she clearly had no idea what she was doing. Other customers did the same thing I did. I am sorry but my time is to valuable to sit there and wait on incompetent employees and her attitude was awful. I told her I was going to rate this place 0 out of 10 she said she didn’t care uahul would believe her over me anyway so here you go 0 out of 10 for this location.
jeffry CMuy buen servicio
William MI always use this u haul. The staff is great
MARY SStaff was great. Friendly and very helpful.
Joshua G$19.95? They charged me $70 and said that I drove 40 miles, yet the fuel gauge didn’t drop below full. Manager was a total asshole as well
Gary HWarn customers that there are NO GAS STATIONS NEARBY. I expected one but had to backtrack. It cost me about $5 or 6 in extra mileage. Otherwise, a very good experience.
Martin WThe wait was ridiculous. I had all my paperwork in order, but still waiting around because only one person knows how to release keys.
ROY OGreat customer service was friendly and took very good care of my needs Thank you so much appreciate you all
Caroline O