Staff were very friendly and helpful at both pickup and dropoff. We were provided with a nearly-new van (under 1,000 miles on it!).
Heidi SCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient, friendly service. Knowledgeable.
John AI will absolutely continue using this U-Haul service. The staff is truly amazing and consistently goes above and beyond to help with every aspect of our in-town moving needs. They are incredibly helpful, professional, and provide outstanding customer service from start to finish. It’s rare to find a team that is this kind, attentive, and genuinely committed to making the experience smooth and stress-free. Highly recommend!
Christina BNothing.
Michael WExceptional customer service and very professional and kind!~
Marcel Cthe u-haul digital interface is trash. this location had a wide selection of equipment.
alex mEveryone who works at this location was great. Only frustrating experience was the system being down, so it took much more time and work to get me checked in. Again, each employee was super helpful and apologetic, I just wish the tech was running appropriately.
Grady Zi requested an equipment dolly/ appliance dolly and it was not given to me. the system was crashed the entire day so i do not fault the workers but i would love a refund i was promised "when the system was back up". the entire system is archaic and frustrating
mars SHave more then one person working
Kiera CThis location managed to accommodate a last-minute change in reservation (made at another location) and got me on the road in record time. I was able to return a day early, no questions asked, and the process was super easy. The gentlemen who helped me were both super friendly and efficient. Well done!
Brian RFalse advertising for sure. The mileage charges is the biggest scam. It cost more to drive 28 miles than the actual fee of $29.95. It ended up costing me $105 when they advertise it being only 29.95 And that's even after I paid for my own gas on the promise that I could get it even cheaper. I will never use you all again for anything. You ought to be ashamed of yourselves!!
Phillip BGreat staff & equipment
MICHAEL CGreat customer service and they really go the extra to help you. Both people who helped me were awesome. The van was perfect and easy to drive and load.
Megan AWe were surprised that the gas gauge, when we picked up the van, was below the 7/8 mark we were required to return it with. In retrospect, we should have noted that with the staff member.
DONALD JGo back to doing the walk throughs together versus through the app
Jason CGreat experience! Team members went above and beyond to help me with my stupid questions
Maria BU-HAUL'S HIDDEN FEES SUCK!!! My $19.95 in-town van rental cost me over $105!!! IN-TOWN!!!! No miles included. It's all bullshit.
Mark HGenuinely friendly, helpful, efficient customer service. Every interaction was good. Best moving van I’ve ever used - new, great features. Easy to drive. U-Haul usually does a great job. The Powell store was exceptional.
Daniel JThis isn't really a maintenance issue. I forgot to mention when I turned in the truck, but the right mirror adjustment was way off. I admit I didn't try to adjust the mirror (are they adjustable?). But I was ok, by stretching my head over towards the middle of the cab I made it work.
Jason TCory was pleasant, professional, efficient. Excellent experience. I needed a box truck last minute and he had one.
Bryan GThe general manager who helped me was really helpful and professional. Best UHaul service I've ever had
Michael MNothing, crew us good, service was quick
james fAndrew was exceptional in his customer service. And very helpful, and knowlegeable about the area. Super great interaction!
Lorrayne CBuen servicio.
ANGEL BOther than forgetting to put the dolly in the cargo van before I left, everything was quite awesome about my rental. I had to change it a couple (or 3) times before i actually picked up the van, then extend it once I got it, but all in all, everyone was awesome that I worked with both in person and on the phone. My only worry is I rented 8 ready storage bins (the plastic ones) for a week and I do not know how I am going to return them. I will worry more about it when the time comes to return them, but some assistance or ideas would be nice as I am disabled and severely limited in transportation to TriMet. Thank you kindly. have a great day. Sincerely, S.
Gary IThis location is amazing. UHAUL Corporate's lack or lapse of communication with their local stores has been a consistent problem with my orders and causes undue stress on both customers AND their store employees. Corporate and dispatch, do better! Powell location, y'all are angels.
Amanda DThank you for being kind and patient. You all are awesome.
Emily PExcellent customer service at location, kind and very helpful. Great job!
Darren Severyone i talked to was so friendly! if i ever need a van again i’m coming back to this location!
Hannah KA little crowded with somewhat slow service, but this isn't like fast food. The desk guy did well in handling my job and the whole return took a little less than half an hour.
Scott RVery impressed with the young man who checked out the vehicle and the speed of the young man who checked in the vehicle. They both were efficient and respectful.
Bryant Cit was perfect!
Susannah SMoise the sale person very very pleasant and friendly and helpful nice smooth drive we love it
Scarlett KI was charged over $120 for a $30 truck rental, and this doesn't even include the gas I paid to bring the truck back up to where it was, and I was forced to download and subscribe to U-Haul's app. Had I not had a working or even a working non smart phone, I would have been charged even more because I wouldn't have been able to return the truck. I was not notified of an afterhours returning fee as well. Plus, I also have to do all the checks around the truck when that has always been the U-Haul's employee duties but apparently, I work for U-Haul now and have to do their job.
Robert PI disagree with the rental return policy that you need to download the app. That was frustrating.
Allie CAfter-hours return rigmarole sucks bigtime. I was close to just dropping my key in the dropbox without going through the bullshit, but instead I ended up locking the key in the truck after completing the online garbage. Roadside "Assistance" wanted $200 for a lockout fee, which I am unwilling and unable to pay. Go unlock your own truck on your own time. The oily reason I bothered trying is out of courtesy since the key was turned to show the display. This has nothing to do with the location specifically; it is a systematic problem with the company at large. Be better.
Erik SStaff there was kind, quick, and competent! Would definitely recommend!
Aaron JWe've been using them for our business for a couple of years now. Always friendly and easy to work with.
SHAWNTE SEverything was fine. Rent a truck, load a truck, unload a truck, return a truck. That's pretty much the premise, is it not? All went well.
Daniel SService was quick and easy. Thank you.
Debbie HThe truck had multiple problems: dash alert about stabilitrack or something. Also it complained of low tire pressure on the passenger front tire (it looked OK to me but the alert was constant). The air conditioning blew warm air so that was a bummer. Also the padlock on the rear door was not attached to the chain, which was kind of irritating. Normally the vehicles I get from this location are great but this one was in rough shape
EHREN SGreat staff, super helpful and always nice! Have used this location many times and every time has been 10/10.
Chantal WThe people working there definitely hated their lives. The van smelled like cigarettes so bad. I was charged for 13 extra miles when I paid for 100 miles, and only went 94. Also filled the gas tank up (more than what I started with) and was charged for 2 gallons of gas still. Customer service was terrible.
Laura BThe guys at the counter had me out of there and in a truck in min .
Dale BGentleman that checked me out was extremely helpful.
Aaron Mrock on
Lewton JEasy, great staff, fair price…keep it simple
John PI’m sorry I don’t know the name of the guy who checked me out, but he was incredible. He was knowledgeable, efficient, friendly, professional, answered my questions that I’m sure people ask a zillion times a day with good humor and reassurance. That guy is at a great employee to have. Usually I get somebody who looks like they’re way too busy and doesn’t really want to have to deal with other people. Not this guy, he really made the experience positive and reassuring. Think of it, most people don’t walk in there having driven trucks before, so he was really an asset to the U-Haul experience
Patrick TSuper easy process and great staff, thank you
KATHERINE HFriendly service, super easy to check out panel vans, vehicles in good condition and service.
AARON TCustomer service was outstanding ‼️nice bunch of guys , on point….
anthony cGreat job, can't believe how smoothly it all went, thanks for making the move a breeze!!! Cheers
Paula SVery friendly and knowledgeable
ANDRIANA MHonestly everything was great expect the automated check in and check out process. Checking out, I was there during business hours so I didn’t worry about it. But returning? So many damn questions that take forever especially with the requirement for added photos. Seemed especially excessive as I paid for safetrip. In addition, I was charged a fuel surcharge even tho use the fuel level was at the requested level when checked out. I think the calibration of the fuel level through the app isn’t as precise as needed to accurately show why level the vehicle is at.
Christopher FNothing! Cory was awesome! Give that man a raise!!
JEFFREY PGreat customer assistance.
John OThe no contact pickup was a pain and it was still contact so you shouldn’t offer that if we still have to go get the keys from you. Also I ordered a furniture dolly and never got it but got charged for it.
Kristina FVery quick and efficient drop off experience.
DIAN MMessed up my online reservation so that when I arrived no truck was ready, then my reservation disappeared while I was talking to person at counter. Reservation was charged and closed While I was still there before the truck was even available. Finally got a truck but when I returned it, my receipt was for the original cancelled/messed up online reservation, which charged me an incorrect amount. I was charged for gas even though I returned it at the same level. Major mess up
JAMES SThis was the worst U-Haul experience I have had. The employees were overworked, under informed, stretched too thin, and had little to no manners which is fair considering the working conditions. I got my vehicle nearly an hour late, and soaking wet and had to go inside to ask for a new van. Granted it was wet because it was cleaned but that’s not okay to have me wait that long then send me out to a wet, unusable vehicle. Hated this experience.
Liliann KThe U-Haul team was very professional and efficient.
PATRICK K