Customer Service was excellent.
Connie KCustomer Reviews for U-Haul at Sam Houston Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jesse was a great help and made the rental as easy and quick as possible!
Tina GI reserved a 15' truck with a car hauler. It wasn't there and the customer service rep wasn't interested in helping me. Some man walk in about 30 mins after I did and the CSR said hi coach. CSR went and filled the mans propane tank so I left. I was very disrespected.
Timothy MVery precessional and excellent customer service.
SANDRA VService was excellent picking up and returning equipment back. 👍👍👍
Horacio MGM was very helpful and as always for us in and out quickly
Samantha AThe staff at the location was extremely pleasant and helpful. The equipment on the other hand was a disaster. The car hauler trailer I rented caused me so much grief. I had the same tire go flat twice within a 40 mile distance. The first time it caught fire the second time I was able to stop and pull over before it too caught fire. The issue happened due to a bolt on the internal right rear wheel well rubbing against the tire. In addition to that the stabilizer for the trailer seized (froze) and I had to use a personal jack to lift it off the truck for loading. This added an additional three hours and and undue stress to my trip. This was absolutely a nightmare. I do not foresee me using Uhaul anytime soon and I don't think I'll recommend it to anyone. I've used Uhaul for years and through multiple moves for the military and this was just as I stated above, a nightmare.
Amanda YThe vehicle breakdown cost a day of travel, incurring hotel and other fees due to a change in travel schedules. In incidents like this, I believe that UHaul should consider a partial rebate to the customer due to inconveniences that occur.
Scott SHave a full time and part timer, poor guy was very busy when we went and he was by himself and was really trying to get everything done. He was very professional and finally got to us and helped us with what we needed.
DIANA RVery rude guy who helped me, Mendoza ? Threw my card at me and was also charged double, and I didn’t receive the rate quoted. Never use this location again!
Sherry HAll was excellent. The check in and out process was very efficient.
Steban Rlarger parking lot
Aaron FN/a
Tiny HMake sure that they use the right state to return, had the wrong state
AARON CSo hard getting in and out of this place to leave the trailer
LOUISE FGreat service and good vehicles. Thank you guys.
Timothy CWhen returning vehicle update your form and figure it out, I can submit why I disagree with extra charges and return the vehicle. It’s a flawed form.
ALEX TIt was hreat professional service. Have nothing to say.
JOHNNY VStick to your commitments and promises.
Wesley WGreat service
Pedro SOverall great customer service He did outstanding but he was by himself and while the customers were understanding I think one more staff might have really made a difference. Again overall it was really good customer service!
Timothy SQuick service had what i needed for an extremely low rate
matt bAll was great! If need will be back to rent again.
DAVID KNo complaints thanks
Treveon DAmazing service
John DWe were moving an entire house and requested 5 dozen moving blankets and when we picked up the truck, there were no blankets in the truck. Also, there was hardly any fuel in the truck so we had to immediately stop at a station to put fuel being the truck only gets 7 miles to the gallon.
Kellye SHad uhaul charge $273 for a wrong drop off fee even though the trailer was dropped at the original location. I think the verification process can improve. Also I have yet to receive my refund.
Isai GMore help is needed. I tried to drop off my rental online and the geotracking would not work. The one gentleman working did an excellent answering the phone, checking out rental trailers and trucks to everyone by himself. There were 5 people waiting for help while he was attending to the first customer in line, and he never seemed overwhelmed and was very professional while addressing the rules with a customers.
Breck RVan was past due for oil change and right rear tire pressure sensor had failed. (Had to stop a few times to check air in tires) Was told van was not available as promised, then somehow became available the morning of pick up - but was dirty and low on fuel. Larry tried his best to make a bad situation better, but it took nearly an HOUR to get vehicle ready to go (scheduled for 11:30, got there at 11:15, but didn't leave until after 12:15) Was told that there would be an adjustment in cost due to reservation mix up, but still wound up paying nearly $100 in extra mileage charges. Adequate for what I needed that day - but previous experiences with UHaul (and this location) have been better.
Howard MJust wanted to thank Larry for making a prompt arrangement and transaction to pick up the vehicle and appreciate Brandon for taking over the retrieval of the vehicle and refunding what was not used in terms of mileage. They were able to make adjustments on the charge since I used the vehicle less than I expected.
JORGE AJust continue offering your great service 5 stars
Debra RThe people there on this weekend return are rude. I was standing there waiting inside got told all I need is your keys they then took the keys went to truck carne back and said here passed me my receipt while I was reviewing it they walked off No customer service. If it wasn’t for the manager Larry I would use a different location. And if it wasn’t for the poor weekend staff the place would get a 5 start
Anna Bjust keep up the excellent work.
Alex TOnly one person working at this branch. It really slowed the rental process.
David CPut in new couch to be taken to a facility for protective coating of fabric. Upon opening door the couch bottom half was covered in muddy water material from the highway. Therefore requiring an additional cleaning prior to the protective coating process to be done. Attempted to get U-haul to pay for the cleaning process but was denied. Also the employee at Sam Houston st site in Victoria tx was very rude & had cocky answers when inquiring about the incident. When we returned the trailer the employee looked at the seals around door & made statement that they may be cracked. Regardless no refund. The entire experience was unacceptable.
Travis SLarry was amazing! He was behind due to customers coming in and not having the help in the store that was need. He needs either more help or a raise!
Jeramy MThis is a Great place to rent a U-Haul, Larry and all the staff are the Best. I am a repeat customer, and I will be again. Thanks, Manny Villareal.
MANUEL VIt was closed when I reached the timings are wrong for the location
YASAR MDo as you did with me. Thank you very much for you very professional service.
JOse AGreat service and way of quote, reservation, pickup and drop off. After hour drop off was even more helpful! All I can say about what could be better, is pricing on rates for usage on pickup rental and also on per milage fee for going over included milage. Whether it be daily, weekly or monthly on my recommendations of improvement. Thanks again for having simple easy services!
Jeremy CI had an appointment at 8:30 am and they told me it would take 3.5 hrs to have it finished and it took 8 hrs. Only when we actually stayed there did they start on the car. Very unprofessional. But Larry was very nice.
Richard PNo issues. Staff was very professional and friendly.
Reuben PVery friendly and helpful staff. Although it was a very busy day I was in & out in no time. I would highly recommend!!
RONALD SSales associate and experience was excellent.
Breck REverything went well.
Breck RNA
benny sThe employees of UHaul were very helpful. The car hauler that I rented worked very well. Thank You and merry Christmas.
Eduardo MVery helpful, punctual and friendly. Five Stars
Randy SFriendly, however, seemed short staffed.
James BEverything was excellent
James HEveryone was very nice and I would recommend to anyone to do business with them and the they also worked with me.Thank you for the nice and respectful men that you have working there.
Dorothy J2 people (workers) setting inside, i drive in with the truck waited for someone to come out and check me in. After a few minutes i go in and they are on there phones and wasn't in a hurry to get up and check the truck in. I’m sure they have cameras and saw me drive in. Get up and check the truck in, it’s not like we are going away
patrick kThe UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.
joan g | Overall Experienceworst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long
Lauren H | Overall Experience