I believe more employees schuled would help. Even though only Pedro was there helping the line of customers, he did very well. He was helpful and clear on all the questions asked.
REBECCA MCustomer Reviews for U-Haul at Tully Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only concern for this rental was me asking the Uhaul agent to change my (one-way) drop-off location and that was not done correctly. So, when I got to my preferred drop-off location, they had to call the service center and brute force my return to that location - took some extra time to make this happen.
Andrew NThe last 2 times I rented, this one being the first of 2, the fuel level was lower than listed on the paperwork. Other than that, the staff has been awesome and very customer friendly. I will always rent from this location, if they have the truck I need on location. Again, staff is awesome, especially, truck maintenance crew, as well as the personnelle at the sales counter. Good job guys and gal, I appreciate all the help you've been especially in this very difficult time in my life.
BRYAN FThe left driver's side door didn't close easily and the indicators kept showing it as not closed. So, I had to close then reclose it each time. Overall, the experience was pretty good but there are some pretty serious hidden costs. We see ads with $19.95 or $29.95 but it seems like most of the costs are in the mileage and gas. These vehicles are not fuel efficient and the fees per mile add up fast. Feels a little like a bait-and-switch. No fault of this location which operates fairly efficiently but something to consider when it comes to honest advertising.
Kenneth MThe guy gave me a truck without gas and the vehicle stop on the road in front of them . When ai got the truck he said that if a return the truck with gas he will give 48 credit on my invoice and when I return the truck with gas he gave the excuse that it supposed to have 1/ 4 tank instead of 1/2 and gave me nothing, so I lost my gas .
oscar bThis location is a very good location to deal with the employee was very professional I would rent every time I need to rent a product
Charles KThank you all of you!!!
MERCEDES MKeep up the good work
GREGORIO SThere was a fuel leak in the uhaul. We did not realize it until we tried to fill the tank.
Troy TSalesman forgot to return DL I had to drive back 40 miles to retrieve it I wasn't happy
Samuel AThere was quit a lot of oil under the rubber mat in the van’s cargo area as well as bumpers and steps. I informed customer service and they took care of making sure those notes were taken.
daniel pI had an excellent experience. The young lady who assisted me was very helpful in expediting my request for a last minute rental. I didn’t have a reservation and was glad I could be accommodated. Very kind staff! Overall great experience.
JACLYN VVery good customer service and quick service
Tinh DVehicle was in disgusting condition, no gas I literally broke down before even leaving the lot on the road meanwhile the guy eating a sandwich hiding out back couldnt be bothered to do his job and just fill it up not only did mine NOT have gas the guy before me didnt have gas EITHER they just blame siphoning. If thats an issue THEN BUY LOCKED GAS COVERS. Dont leave it on your client to fill up the truck FOR you. You guys put us way behind schedule!!!!! I have videos and photos too!!!
alex lSales rep was rude and was trying to say he has not seen me here before. We were renting a uhaul for our business and was using business card which has been done multiply times at this location. And if so it should not matter if he has seen me here before.
CHANCE LI will not change anything,they have great customers service..
MARIA PStaffs are friendly and helpful.
Larry LThe car was very clean and the staff was very nice, but I called the customer service and complained that the passenger side mirror was completely broken and tied up with some plastic and tape and I almost got into an accident couple times because I couldn't see if they were cars in the right lane
tom TThis is the second time I reserve dolly, but nothing ay the store. It ruined my plan. This will be probably my last time to use u-Haul
Mikayil GI was given the car with no gas, and the employee told me that I had to fill it up myself. On top of that, I felt that I was overcharged for the rental. I was not satisfied with the customer service or the overall experience.
Lizeth CThere is limited parking at this site, and it took a while for me to be able to park my car there.
MELANIE OOverall, my use of UHAUL was good. I made a reservation on the app and was able to modify as needed. I went into the store to get the truck key and felt the staff was less than interested in assisting. Both people behind the counter were on their phones, and neither one acknowledged me. Customer service doesn't seem particularly important and it's disappointing.
Kathryn DQuick and painless transaction
TRISHA GThe truck was covered in dead bugs from the previous user
Bradley MWell done!
Timothy EOutstanding support and service from all involved. Truck and trailer worked flawlessly. Thank you to the U-Haul team.
Dan FWhen I picked up the truck the gas tank was literally on EMPTY. I asked for a different truck with gas but they said no. When I returned the truck there was only one person working and about 7-8 people in line. The worker disappeared for 15 minutes doing something outside with a propane tank. Outrageously bad customer service!
Delma LThis location is located on a busy street. located on the corner of the busiest street in San Jose. It took me 30 minute to get there from the freeway and the freeway is only 1 mile away. it has 5 lights to go through, and every light was red because of all the traffic.
Jack HStaff are 👍
Todd MQuick and very helpful attendant. The process was very easy.
Luz SStaff 50 stars out of 5 . 5 being the best!
Todd MDropping off was slow, it seemed like there was only one person working. I waited for about 10-15 mins and then used the app instead.
MARK HBuen servicio
JHONATAN AThank you
ALMA MNothing, really. Staff was friendly, prompt, and helpful, the truck was good, the pricing reasonable, and the pick up and drop off were smooth and easy.
Gavin BActually, there’s nothing I would change. The pick up and drop off was easy and fast. My receipt was emailed to me to me quickly and I’m looking forward to my next rental. Although the location gets extremely high praise's, it would be nice if you offered a Veteran’s discount.
BRUCE SVery kind worker guy
Thi NMy experience with U-Haul was great! I will definitely use them again.
Felecia LEverything was great, except the truck I got had a gas light on. I would expect that you hand over the vehicle with reasonable gas in the truck.
Shinjan TGreat Staff. Efficient, prompt and accurate in rental transactions,
Charles WWe did return truck before time we just dont understand why they didnt notify us of 70 mile limit no email and did NOT tell us anything about that..
Juan rCostumer service on front desk was very professional. Thank you
CARLOS VThe employees who work here are so helpful!
Diane SGreat customer service all of them were friendly and attentiive☺️👍
Mark E