Customer Reviews for U-Haul at University Texas

Rating:

2.0

When I arrived and there was a latino male stuff was asked to help me. He was clearly poorly trained: I was informed when I picked up the truck that with the tow dolly the truck shall not go reverse, but he tried to go reverse to backing to a different spot, not a surprise he failed to move the tow dolly and my car on it. Then I asked for help with disconnecting the tow dolly and remove my car, he said it was not free service and asked me for $15 cash . I said I have no cash and I have paid the whole service and he asked me to disconnect the tow dolly myself. You'd better clarify if his behaviour is acceptable, it is not for me.

Rating:

5.0

We accidentally locked the keys in the truck after hours and when we called the next morning, we were initially told it would be a $300 charge for a locksmith. But when I called back and spoke with Albert, he said “give me 20 minutes” and when he called me back, he had unlocked the truck. Free of charge. THANK YOU.

Rating:

1.0

First have the equipment where the customer needs it. I reserved it in a different location, had to drive out 45 min. I got the truck which is okay, but I got unclean pads all over, not folded, rusted appliance dolly.

Rating:

5.0

Rodolfo was very kind and helpful.

Rating:

5.0

Super friendly and helpful staff.

Rating:

5.0

I rented an auto hauler in May of 2018 and the fee was $100 less. The manager was very professional and got me on my way in no time.

Rating:

4.0

Agent at equipment drop off did not seem to care that the trailer leaked when explained it to him.

Rating:

5.0

Staff was superb

Rating:

5.0

Thanks

Rating:

5.0

Easy reservations. Prompt email documentation messages. Quick pick-up and drop-off. Equipment in great condition. Staff knowledgeable and efficient.

Rating:

3.0

everyone there was very succinct and eager to get me on my way

Rating:

3.0

My complaint isn't with the service or location. Xavier helped me and they were great. The trailer I rented on the other hand was horrible. The door was jammed. It took two of us to open it every time. The trailer was rusted and beat up. I was afraid the whole time I had it that my stuff was going to get stuck in there because the door was next to impossible to open. It was a crappy trailer and shouldn't be rented.

Rating:

5.0

Thanks for always being there for the customers!

Rating:

1.0

The truck had engine issues, brakes that needed replacement (couldn't stop and squeaked constantly), and shocks that needed replacement. The truck was bouncing around constantly. On top of that, I had terrible costumer service. First, I ordered dollys, but I'm didn't have any available at pick up. The gentleman there added rudely "Well, you shouldn't have reserved the day before rental." I replied I didn't reserve yesterday, but in fact several days prior. His response was, "you can always buy some!" If he did have dollys available to buy, I will be that he would have converted those to rentals so I could fulfill what I ordered. Then on top of that, they charged me for two days even though I only had the truck for one day. It's clear they don't care about repeat service. I'm still trying to get a reply on my ticket of over charging.

Rating:

3.0

The CS was very arrogant, we made a reservation for 26’ truck but apparently they didn’t have any.

Rating:

3.0

Truck had broken control knobs

Rating:

5.0

Everything is good nice costumer service ,excellent workers personal is all amazing!!

Rating:

5.0

The van we used had roof damaged at the corners. Possible water leak if it rained. I reported it when i took it back. Seems this should be taken care of before renting it out again. FYI.

Rating:

2.0

The person that 'helped' us was not very informative, conversational, nor did the gentleman have a professional demeanor. Seemed like he did not want assist us specifically. Customer service training might suit him well

Rating:

4.0

Easy peas zee for me.

Rating:

2.0

You allowed me to make a reservation at 8am and the store was opening until 9am. The employees were rude to my driver and made him wait until 9:30am

Rating:

5.0

Thank you Toni Rose very nice and professional

Rating:

5.0

Needed hosed off other wise was great

Rating:

3.0

They charged me for 4 gallons of gas even though I personally filled it back to the mark indicated on the sheet provided.

Rating:

2.0

The only good thing about my pick up experience was Cheyenne who was extremely nice and helpful. All of the men working that day, were rude, specifically Kenny. It seems he has communication issues because he mostly gestures with his hands instead of using words which made it really challenging for my first time having a trailer attached to my car, the set up, the reservation, etc. He also was very rude when completing my reservation on the computer. He got frustrated with me and walked away, Cheyenne had to take over. I really hope he can get some training in communication and customer service if he is going to be helping people. Also no one showed me how to properly close and secure lock the trailer door, a huge safety precaution. The door ended up flying open when I packed it. Thankfully by a miracle nothing flew out.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Interior was partially cleaned but overall there was trash behind the seats and the speedometer plastic was dirty. I had to clean it. The employee that helped me was fantastic and very helpful.

Rating:

3.0

Trato standar

Rating:

4.0

Front windshield needed cleaning bad.

Rating:

3.0

Everything was great except when when I arrived to pick up my equipment, they said they didn't have the dolly I reserved. I found that very confusing and they were unapologetic (not one apology just "it happens sometimes, sometimes people keep them.") and started telling me to go somewhere else, but I told him I was on a schedule and couldn't do that. So after I told them that, they found a different type of dolly for me. I feel like with any other business if they couldn't provide you with what you reserved they would at least apologize and drop the charge. Also the system would not properly upload my DL so they had to do it manually. Otherwise, it was great.

Rating:

5.0

Dedicated U-Haul business and it tells. The guys know what they are doing.

Rating:

5.0

Person who helped me out was amazing and insanely helpful.

Rating:

5.0

The staff was so kind and helpful! Sean and Chey-Anne were a pleasure to work with!

Rating:

4.0

Drop off was easy and uneventful.

Rating:

3.0

The location was fine but the U-Haul online experience was dismal. I would have preferred to get my rental without going inside the location and filling out all the same information I had already completed online.

Rating:

4.0

The truck was nasty, but the people were great!

Rating:

5.0

Excelente servicio, personal muy atento, felicitaciones y gracias

Rating:

5.0

I use this U-Haul all the time and they are always fast and courteous!! I highly recommend them to everyone

Rating:

2.0

This place is way more expensive than other places. Charged me $1.9 for a mile 😏

Rating:

5.0

Friendly staff

Rating:

3.0

While the staff here were pleasant, efficient at checking us in and sympathetic to our plight, they were unable to actually help us get the discount we were promised for driving to Jefferson (instead of Athens), or any discount for the unclean truck.

Rating:

1.0

I had an absolutely horrendous experience with U-Haul that endangered my family and me, destroyed my property, and cost me hundreds of dollars. The equipment they rented me was faulty, leaving us stranded on the side of the road from 8 PM to 5:30 AM—nearly 10 hours! This wasn’t just an inconvenience; it was dangerous and completely avoidable. To make matters worse, a U-Haul employee violated my privacy by cutting my lock and trans-loading my belongings without my consent or presence. When I finally got access to the truck, several items were damaged or missing. On top of all that, I missed my arrival date by over 24 hours, lost $300 for movers I had already paid for, and had to spend extra on a hotel, totaling $500 in additional costs. Their response? A laughable $200 compensation offer. It’s insulting and shows how little they value their customers’ safety, time, and trust. U-Haul failed on every level: providing safe equipment, handling my property with care, and offering any reasonable resolution. I will never use their services again and strongly urge others to think twice before trusting them. Shameful service and complete lack of accountability.

Rating:

5.0

Very easy and employees very helpful.

Rating:

1.0

One guy at the counter was stuffing his mouth full of peanuts, attending customers, and taking phone calls on the speaker phone at the same time. The guy that "helped" me asked me to repeat my phone number 4 times because he kept messing up the check in. When I finally got the keys to the truck, I went out to find there was no way out of the lot. I asked the guy and he seemed super annoyed that I asked him about it. The truck smelled horrible (I'm almost sure it was human excrement) and there was sticky stuff on the dashboard.

Rating:

3.0

Both an office chair and filing cabinet each lost a wheel. The filing cabinet was dented. And my 55" TV won't start so it must have gotten banged up. How do I file for some support?

Rating:

2.0

The trailer was in need of serious maintenance and was not safe to be on the highway. One tire was severely balding on one side and at least one side was extremely out of balance. I have 15 years experience using small to medium trailers and this one was distinctly unsafe. The vibrations and bouncing (empty and under load) could have easily resulted in an accident. Otherwise, staff was fine, cost was fine.

Rating:

4.0

Everything went extremely well

Rating:

4.0

The 6x12 trailer had an issue with the door to the trailer. The employee checking me out could not get it down. He called another employee for help and he had to use a crow bar to get the door down. He said it was because the previous person to open the door had not put the latch in the correct position. When I got to my pickup location and went to open the door, I had the latch in the correct location and the door went up inside the trailer. Fortunately I was able to reach the bottom of the now hidden latch and was able to get the door down a little. I then had to use a screw driver to keep the door from retracting within the trailer.

Rating:

2.0

I dropped my rental off at 6:50PM just 10 minutes before closing. There were two employees sitting at the desk and I asked them what I needed to do to close out. And they asked me for the Keys and said that was it. I got an email the following day saying that I dropped the vehicle off at 7:30PM and was charged an additional $20 for checkout after hours for not going through the app. To me this is unacceptable and I'll be leaving a bad review unless the charge is removed from my account.

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!