Customer Reviews for U-Haul at University Texas

Rating:

5.0

My check out person helped me on another register because the person ahead of me was taking so long to figure his uhaul out.

Rating:

3.0

They charged me for 4 gallons of gas even though I personally filled it back to the mark indicated on the sheet provided.

Rating:

5.0

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Rating:

5.0

Thank you Toni Rose very nice and professional

Rating:

2.0

You allowed me to make a reservation at 8am and the store was opening until 9am. The employees were rude to my driver and made him wait until 9:30am

Rating:

4.0

Easy peas zee for me.

Rating:

4.0

Easy peas zee for me.

Rating:

2.0

The person that 'helped' us was not very informative, conversational, nor did the gentleman have a professional demeanor. Seemed like he did not want assist us specifically. Customer service training might suit him well

Rating:

5.0

The van we used had roof damaged at the corners. Possible water leak if it rained. I reported it when i took it back. Seems this should be taken care of before renting it out again. FYI.

Rating:

4.0

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Rating:

5.0

Thanks for always being there for the customers!

Rating:

5.0

Everything is good nice costumer service ,excellent workers personal is all amazing!!

Rating:

5.0

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Rating:

3.0

Truck had broken control knobs

Rating:

1.0

The truck had engine issues, brakes that needed replacement (couldn't stop and squeaked constantly), and shocks that needed replacement. The truck was bouncing around constantly.On top of that, I had terrible costumer service. First, I ordered dollys, but I'm didn't have any available at pick up. The gentleman there added rudely "Well, you shouldn't have reserved the day before rental." I replied I didn't reserve yesterday, but in fact several days prior. His response was, "you can always buy some!" If he did have dollys available to buy, I will be that he would have converted those to rentals so I could fulfill what I ordered. Then on top of that, they charged me for two days even though I only had the truck for one day. It's clear they don't care about repeat service. I'm still trying to get a reply on my ticket of over charging.

Rating:

5.0

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Rating:

3.0

My complaint isn't with the service or location. Xavier helped me and they were great. The trailer I rented on the other hand was horrible. The door was jammed. It took two of us to open it every time. The trailer was rusted and beat up. I was afraid the whole time I had it that my stuff was going to get stuck in there because the door was next to impossible to open. It was a crappy trailer and shouldn't be rented.

Rating:

5.0

Rodolfo was very kind and helpful.

Rating:

5.0

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Rating:

5.0

Good

Rating:

3.0

Deep clean and disinfect the truck. I developed a rash.

Rating:

3.0

Train your employees properly so something like this doesn't happen again! I will try to rake time from a VERY busy day to call and discuss thus mistake! Not happy...

Rating:

3.0

Fix the shocks and struts on the truck

Rating:

2.0

They didn't have anything that I ordered with the truck, the truck wasn't cleaned out the blankets were just thrown in the back only 11 of them when counted . The system was down all week so I couldn't change what I needed changed and the agreed upon time was changed and I didn't know because their printer was down. Over all just a bad experience.

Rating:

5.0

Good

Rating:

2.0

When I arrived and there was a latino male stuff was asked to help me. He was clearly poorly trained: I was informed when I picked up the truck that with the tow dolly the truck shall not go reverse, but he tried to go reverse to backing to a different spot, not a surprise he failed to move the tow dolly and my car on it. Then I asked for help with disconnecting the tow dolly and remove my car, he said it was not free service and asked me for $15 cash . I said I have no cash and I have paid the whole service and he asked me to disconnect the tow dolly myself. You'd better clarify if his behaviour is acceptable, it is not for me.

Rating:

5.0

We accidentally locked the keys in the truck after hours and when we called the next morning, we were initially told it would be a $300 charge for a locksmith. But when I called back and spoke with Albert, he said “give me 20 minutes” and when he called me back, he had unlocked the truck. Free of charge. THANK YOU.

Rating:

1.0

First have the equipment where the customer needs it. I reserved it in a different location, had to drive out 45 min. I got the truck which is okay, but I got unclean pads all over, not folded, rusted appliance dolly.

Rating:

5.0

Rodolfo was very kind and helpful.

Rating:

5.0

Super friendly and helpful staff.

Rating:

5.0

I rented an auto hauler in May of 2018 and the fee was $100 less. The manager was very professional and got me on my way in no time.

Rating:

4.0

Agent at equipment drop off did not seem to care that the trailer leaked when explained it to him.

Rating:

5.0

Staff was superb

Rating:

5.0

Thanks

Rating:

5.0

Easy reservations. Prompt email documentation messages. Quick pick-up and drop-off. Equipment in great condition. Staff knowledgeable and efficient.

Rating:

3.0

everyone there was very succinct and eager to get me on my way

Rating:

3.0

My complaint isn't with the service or location. Xavier helped me and they were great. The trailer I rented on the other hand was horrible. The door was jammed. It took two of us to open it every time. The trailer was rusted and beat up. I was afraid the whole time I had it that my stuff was going to get stuck in there because the door was next to impossible to open. It was a crappy trailer and shouldn't be rented.

Rating:

5.0

Thanks for always being there for the customers!

Rating:

1.0

The truck had engine issues, brakes that needed replacement (couldn't stop and squeaked constantly), and shocks that needed replacement. The truck was bouncing around constantly. On top of that, I had terrible costumer service. First, I ordered dollys, but I'm didn't have any available at pick up. The gentleman there added rudely "Well, you shouldn't have reserved the day before rental." I replied I didn't reserve yesterday, but in fact several days prior. His response was, "you can always buy some!" If he did have dollys available to buy, I will be that he would have converted those to rentals so I could fulfill what I ordered. Then on top of that, they charged me for two days even though I only had the truck for one day. It's clear they don't care about repeat service. I'm still trying to get a reply on my ticket of over charging.

Rating:

3.0

The CS was very arrogant, we made a reservation for 26’ truck but apparently they didn’t have any.

Rating:

3.0

Truck had broken control knobs

Rating:

5.0

Everything is good nice costumer service ,excellent workers personal is all amazing!!

Rating:

5.0

The van we used had roof damaged at the corners. Possible water leak if it rained. I reported it when i took it back. Seems this should be taken care of before renting it out again. FYI.

Rating:

2.0

The person that 'helped' us was not very informative, conversational, nor did the gentleman have a professional demeanor. Seemed like he did not want assist us specifically. Customer service training might suit him well

Rating:

4.0

Easy peas zee for me.

Rating:

2.0

You allowed me to make a reservation at 8am and the store was opening until 9am. The employees were rude to my driver and made him wait until 9:30am

Rating:

5.0

Thank you Toni Rose very nice and professional

Rating:

5.0

Needed hosed off other wise was great

Rating:

3.0

They charged me for 4 gallons of gas even though I personally filled it back to the mark indicated on the sheet provided.

Rating:

2.0

The only good thing about my pick up experience was Cheyenne who was extremely nice and helpful. All of the men working that day, were rude, specifically Kenny. It seems he has communication issues because he mostly gestures with his hands instead of using words which made it really challenging for my first time having a trailer attached to my car, the set up, the reservation, etc. He also was very rude when completing my reservation on the computer. He got frustrated with me and walked away, Cheyenne had to take over. I really hope he can get some training in communication and customer service if he is going to be helping people. Also no one showed me how to properly close and secure lock the trailer door, a huge safety precaution. The door ended up flying open when I packed it. Thankfully by a miracle nothing flew out.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Interior was partially cleaned but overall there was trash behind the seats and the speedometer plastic was dirty. I had to clean it. The employee that helped me was fantastic and very helpful.

Rating:

3.0

Trato standar

Rating:

4.0

Front windshield needed cleaning bad.

Rating:

3.0

Everything was great except when when I arrived to pick up my equipment, they said they didn't have the dolly I reserved. I found that very confusing and they were unapologetic (not one apology just "it happens sometimes, sometimes people keep them.") and started telling me to go somewhere else, but I told him I was on a schedule and couldn't do that. So after I told them that, they found a different type of dolly for me. I feel like with any other business if they couldn't provide you with what you reserved they would at least apologize and drop the charge. Also the system would not properly upload my DL so they had to do it manually. Otherwise, it was great.

Rating:

5.0

Dedicated U-Haul business and it tells. The guys know what they are doing.

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!