Customer Reviews for U-Haul at University Texas

Rating:

5.0

It was professional and polite customer service!!!🙏🏾 That I sincerely appreciate!

Rating:

1.0

Absolute worst experience I have ever had in my entire life. I was in tears for the last 3 days and this cost me almost 600 dollars because some idiot parked a truck that blocked the one I rented in. Running from an ice storm and put me in a major bind. I expect compensation for the absolute complete incompetence. Wife's cannot describe what this did to my financially and emotionally. Beyond disgusted

Rating:

5.0

These guys were very knowledgeable and helpful. Not the closest U-Haul location for me but they were well stocked and will be my go-to now.

Rating:

5.0

David the manager on Saturday morning was great . Uhal systems and apps went down and he was cool and calm and wired multiple screens for over an hour and a half to help get customers served.

Rating:

2.0

I had two interactions - one in the morning and one in the afternoon, Staff was kind, but I waited almost an hour to get my order filled on the afternoon portion. The morning interaction was good - but there was a significant disconnect from what those who spoke to me on the phone and those who were behind the desk. That made it clunky to get me in and our in a timely fashion.

Rating:

5.0

Very pleased with all the personnel I dealt with getting moved...Thank you all at Uhaul University at North IH 35, Austin Texas....!

Rating:

5.0

I said yes because you have plenty but it is so crowded it is hard to get out of there with a pickup truck and trailer. Would suggest you have a way to pull the trailer out so there is less chance of hitting other vehicles when turning to get out. But otherwise loved it!!!!

Rating:

3.0

The truck made a loud screech noise for most the drive.

Rating:

1.0

I don’t know he was a supervisor or manager he is not helpful at all I was on the line first someone else was behind me he escaped me he called the the other person they are very very slow it is not my first time I am picking up equipment from this location I strongly recommend to hire someone else to how run this business he is not the right person

Rating:

5.0

Give David B a raise. Great customer service

Rating:

5.0

very good service

Rating:

5.0

U-Haul never fails!

Rating:

3.0

Right area to maneuver Helpful staff

Rating:

3.0

The truck felt like it needed new brake pads and possibly rotors, also the alignment was all out of whack. It certainly felt sketchy to drive. Other than that the customer service I received was great, super friendly staff

Rating:

1.0

I was charged a refuel fee, however the woman at the front had told me there was no fuel charge since the vehicle had no fuel to begin with. They were supposed to take away the $30 credit but charged me the $30 plus an additional $8 for fuel.

Rating:

5.0

The person who helped me was great

Rating:

2.0

They wouldn’t accept my temporary Drivers license that I was sent from DPS which should be legally accepted if I got it legally from the government of austin!

Rating:

5.0

Everyone was awesome. Special shout out to Cheyanne, who was thoughtful, helpful and knowledgeable every step of the way. This is the best way to move. I sing the praises of U-Boxes whenever I know a friend is moving.

Rating:

5.0

Easy and good customer service, a little confusing where to go for drop off, entrance and exit.

Rating:

3.0

Firstly, the woman working there was great but hampered by her companies inadequacies provided her. It would be great if U-Haul locations communicated. Our predetermined drop off location refuses trailers but Austin unaware. Austin unaware of other “nearby” locations willingness to accept trailers as well. I halted plans for other transport options when we were understanding Gunnison, CO accepted trailers. It was too late to resurrect those plans when we were aware of Gunnison’s U-Haul refusal. In fact we did not have a confirmed drop off until we arrived at our final destination. The U-Haul scheduling woman hung up on me after I politely explained my frustration and requested the U-Haul’s CEO’s email address. This was after I was on hold, and made aware that conversation recorded making sure U-Haul could”keep their promises”. I had to drive nearly 4 hours to drop off the little trailer. I wondered why U-Haul can’t pick up over stocked subsidiaries with a big trailer stockpile to relieve your associates and help your customers. It’s because you don’t particularly care and my labor cheaper for you.

Rating:

5.0

Fire Hustler Movers were great! They took such good care of our items as they were moving them out and loading them into the truck. They communicates with me by text before and on the actual day of arrival. They were punctual, fast, efficient, friendly, and helpful. I would hire them again if I needed help moving.

Rating:

1.0

One of your employees ripped the bumper off the front of my car

Rating:

5.0

Todo genial

Rating:

5.0

Same as above. Great convenience all around

Rating:

5.0

Everything was perfect. The truck and auto trransport performed great on a 2,000 mile trip. The manager was very informative and helpful

Rating:

5.0

It was late at night and there was a homeless individual there who was friendly, but wanted to chat.

Rating:

5.0

Super easy, courteous and fast.

Rating:

5.0

N/A

Rating:

5.0

Appreciate it, affordable, reliable option

Rating:

1.0

Service at this location is very poor. They seem bothered by you walking in the door. I left something in the vehicle and instead of collecting it they just threw it away instead of putting it in lost and found.

Rating:

2.0

Serious customer service gaps. I had a pickup time for 8am. They had trouble locating the keys to my truck once I reached the counter.... long line. Then they didn't have the utility dolly that I reserved in advance. The manager was called over and proceeded to try and convince me that an appliance dolly was a better solution, it wasn't and I told him as much. Still supplied instead an appliance dolly, which was in fact useless for moving boxes. Didn't offer to adjust my bill. This manager is seriously lacking customer service skills.

Rating:

5.0

Everything was good great customer service

Rating:

4.0

I made the reservation same day for 7pm and the truck wasn't ready. Staff was still there and was able to assist. I want to call out Rodolfo Ornelas who provided great service. This is the first time I'm happy with the level of service at this location.

Rating:

5.0

Exhalent service for the drop off of the equipment. Very friendly and helpful.

Rating:

5.0

Quick and easy - thank you!!

Rating:

5.0

Ok thanks

Rating:

1.0

The truck check engine light came on so I dropped it off earlier than expected. When I dropped the truck off the guy there was not helpful and was very short like I was bothering him asking questions. For my reservation I asked for a dolly, the appliance dolly. They only had the appliance dolly she said was in the truck. I left and to my surprise no dolly in the truck so I had to drive back to pick it up. The girl seem annoyed that she had to get the dolly only to point me in the direction the dolly’s were and did not help place it in my car and those are heavy. Overall I will not use that location again

Rating:

3.0

I didn't realize that I would still have to pay $80 in storage fees for the entire month of November, when I had the pod delivered to my house on 11/2. Had I realized that, I would have just scheduled it for 10/31. The person I spoke to on the phone was unhelpful.

Rating:

5.0

Excellent & helpful service. Quick and easy to leave.

Rating:

4.0

the back was dirty, I had to ask the attendant to get a broom to clean it. The lock was broken so I had to go get a lock

Rating:

5.0

The best! I have been renting trucks from this location for years now and they are the best to work with! They do everything perfect! Please give them a raise! They are the best!

Rating:

5.0

Very friendly and professional service.

Rating:

0.0

Es la Peor mierda q pueda elisistir hacer cobro sin consultar

Rating:

5.0

Greo gue todo está muy bien y tiene un excelente atención

Rating:

5.0

Quick and efficient. No problems returning our trailer.

Rating:

5.0

Quick and efficient pickup and dropoff all three times I’ve been in the last week. Service at this location is constantly improving.

Rating:

2.0

Battery died as soon as we got the truck loaded and was stranded for a few hours while we waited for a jump. Finally found a friend to do it. Traveled with a car carrier and very nervous about pulling through Dallas and Austin. When I dropped the truck off a day early I was reminded I did not refuel the truck. Please keep in mind I was afraid to ever turn the truck off afraid the battery would die again. On my way to drop off the truck there was no safe place for me to pull in for gas with the car carrier attached. I was charged over 130 for fuel??? With the inconvenience of the battery I ask this fee to waived. Still have not heard back??

Rating:

5.0

Thank you,,the is not comment

Rating:

5.0

Excelente service

Rating:

1.0

I wasted over an hour, picking up a tow dolly as a favor to U-Haul. I was contacted by equipment distribution program and was talked into getting a tow dolly to be delivered to my drop location. I really was not comfortable doing this, but was assured that all would go well and I would be helped. I did not feel good towing Things and told the representative. when I got to this location to get the dolly, there was a brief explanation to my son how we are supposed to hook it up. After struggling for about 30 minutes, another technician came out and actually helped us. There was an issue with one of the tire weapons that was actually too short and he made a comment, but he said it should be OK. we were not told to stop around 50 miles or so to check the connection. We stopped over 10 times putting that webbing back on both tires. It stretched our trip by three hours with all the stopping. I want more of a discount and if I don’t get something that I feel is right I will stop my credit card charge and have them deal with you all. I am very disappointed with you all and have since learned that you all will let pretty much anybody be a dealer without any qualifications this really reflex what I experienced also, if I don’t get some form of adjustment, I will go to social media and give the longhorn location in Austin a review that reflects their poor service with my experience.

Rating:

1.0

Worst experience ever. Dishonest!

Rating:

5.0

You have to be more friendly.

Rating:

3.0

Truck was filthy. Windshield wipers were worn out.

Rating:

4.0

Location crowded with equipment, agent clearly didn't want to be there. Nearest for us rough, so we use it when ever we need rentals.

Rating:

5.0

Thanks.

Rating:

5.0

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

Rating:

4.0

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Rating:

5.0

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Rating:

5.0

Fantastic!

Rating:

1.0

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

Rating:

4.0

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

Rating:

5.0

None

Rating:

1.0

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Rating:

5.0

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Rating:

4.0

Staff very helpful, pretty smooth process all around

Rating:

1.0

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Rating:

2.0

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Rating:

5.0

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Rating:

5.0

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!