The U-Haul agent was courteous and obviously knows what he's doing. From check in to drop off, the whole process went without a hitch!
Ed MCustomer Reviews for U-Haul at Van Buren
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who received my return was by himself which I don't understand completely...this man not only inspected my return but was juggling 3 other customers at the same time...this man needs help the moment this place opens its doors...corporate I hope you are reading this
Kevin WThe young man that helped me was very Helpful and very nice I give him a 10/10 He has great customer service skills I forgot his name but I would like to Thank him For the excellent service…
Lisa AThe service was excellent, The young man who helped me and my wife was very good, His name was Adam and because of this young man I will continue to go to U-Haul, You need more people like that young man. I was very happy with the service we received.
Vavett RAsk customers to pre-plan for time to first wash the 10ft Truck windshield, windows and mirrors; check the interior for items (Birkenstock Shoes) left by a previous customer and where to report that information, and to sweep out the interior of the trailer (karma of previous customers) before and after their move (upgrade personal do-gooder reputation)?
sophia mAndrew was amazing! He helped so much give the man a raise. Seriously I was not having a good day everything was hectic and he made it significantly easier and better. I appreciate it!
ALI AAround the 1st of the month and the near the end of the month there should ALWAYS be at least 2 or 3 clerks to assist customers especially early in the morning!!!
Devin HIt was easy, quick and efficient. Well done
Colin DNothing they did a great job
William NOld truck, making lots of noise while driving, transmission needs tuning.
Rameshbhai PThis Location is clean. EZ, one way in and out with no obstacles to avoid. I use this one a lot. You will need to park on the street as there is no customer parking.
JAMES FAndrew assisted me with picking-up and dropping-off a trailer. He was very helpful, friendly, and professional. Thanks, Andrew!
Nathan SThe reason I keep coming back to this U-Haul location, and why I recommend it to everyone, is because this team truly understands customer service. They show up on time, greet customers with a smile, answer questions, and most importantly, they actually have the truck ready when you arrive. They make customers feel valued, and they definitely made me feel valued. Before finding this location, I had terrible experiences at other U-Haul locations. One location never even showed up. Another didn’t have the truck that was reserved. Then another location claimed I didn’t even have a reservation, even though I had the paperwork in hand. When I called U-Haul customer service, I was told that location had canceled my reservation. I was in a complete panic because I was moving that weekend. That’s when I came to this location, and ever since then, I’ve been a loyal customer. They treat people with respect, they have strong business ethics, the trucks are always clean, and the customer service is outstanding. Honestly, you will not find better customer service at any other U-Haul location. This team sets the standard for excellence.
Thomas SI have to say I always choose U-Haul on Van Buren Blvd Riverside they always have the truck or van I need. They are pretty fast in assisting with my moving needs. Thank you for your service
GABRIELA CMy experience with U-Haul was as usual, excellent!
David CThe location is convenient, the personnel is helpful
feliciano pAll the employees were friendly and helpful. It was very easy and quick to pick up the truck!
Joshua RThis location is too small
Marlion BGot the app. Recommend the app. Fastest checkout. Can’t beat the pricing as big box store charges 200 flat regardless of the. Ike’s. Definitely recommended
greg hThe staff who helped me was not friendly at all.
CHARLES LPlease review your policy on allowing equipment to be towed by Ford Explorer sport track vehicles. This is essentially a weight rated truck, and totally capable of hauling your light duty equipment. I was upset, because my particular vehicle runs on flexible, fuel, and with gas prices the way they are, I needed to use that particular vehicle for this particular motorcycle trailer application.
Harold TVery satisfied with the staff and my rental experience.A+++
STEVE AVery disappointed that having made a truck and appliance dolly reservation a month prior, upon arriving I was told that they could guarantee the truck but not the dolly and did not have one available. The best they offered was to SELL me one at $100. No Thanks! The truck was fine, but I had to take an extra 30 minutes and more money to drive to Home Depot to rent a proper dolly. Upon returning the truck, the wait was another 30 minutes due to short staffing. The location is great and everything else looks fine, but to make a reservation counting on the necessary equipment being available and finding out it's not is quite disappointing and unprofessional. It would have been better to recognize the mistake and let me use a new dolly and put that in the rotation of rentals.
CHRISTOPHER TAlways a great experience, knowledgeable staff, excellent service.
ANTHONY MNext time I’ll make sure to tell everyone to take pictures before so they don’t mysteriously get a fee
Wendy MAll is well
Tamika FYou have great bunch of guys, doing great work
JOSE BGreat Service Thank you!
Nancy HNo complaints, the associate that helped me was fast and efficient.
Juan Cproperly receive the trailer back. I dropped off the day I was suppose to but then the following day I got a bill as if I kept the trailer. had to make 2 different call to get the trailer properly returned.
Danny WThe young man who helped us with our rental was amazing!! Excellent customer service and answered all of our questions. Top tier service at this location!!
JAMIE KThe price was to high, and to many charges. But I do like the Rental Pick up Location. Equipment was clean and workers were professional when I picked up Van. I need a discount on my next rental.
Will ATwo associates at the counter to assist customers inside at all times.
Eileen MCourteous staff and prompt service. The vehicle I rented (van) was clean, and at a fair price. Thanks again!
Waynette MWasn’t able to park my truck on property while I was using there vehicle
Louie VNone
CLIFFORD RQuick reliable and informative about equipment!
Richard WMade the move, nice and simple. The truck was clean, no problems with it mechanically and the staff was helpful and polite.
Marvin NGreat customer services. U-Haul Will forever be my to go place for moving
WILLIAM UOnce got through waiting in line and helped by the cashier everything was pretty easy and smooth.
Albert RLeft my EarPods came and the gentleman put them up for me
David MFriendly staff easy return.
EVA BFriendly, they hook it to my truck. I have never done it before. Thank you.
Adell YAll of the receptionist here are great.
Janice BI went to a dealer first and was charged but unable to rent the equipment. Was transferred here where the problem was resolved and was able to leave with the equipment I purchased, however I had to pay a second time and have yet to receive the funds payed for the failed rental, was told it would be returned in the days, was not my fault. Overall a very stressful experience that took over 3 hours. Don't use a broker, go straight to this location. That's my advice.
MELISSA MGear changing lever was not maintained, cabin cleanliness is below average.
Badri AEasy and faster transaction
Ruby BI had reserved a truck of a certain size for my move but they did not have that truck available for me the day of pick up. I ended up opting for the size they had, which was not enough, and it ended up making my move much more difficult. Wish they had a way to guarantee the size of the truck once the reservation it’s made.
Yolanda MBad customer service and short personnel management
Candelaria MThe female employee who handled my pickup spent more time looking at her phone but made up for the lack of attention by moving slowly and lacking any type of professionalism/personality.
Gary LThe front interior window was dirty, everything else was awesome!
ELIZABETH PGreat service & support.
Olga LHello, I wanted to bring to your attention that the truck I received was very dirty, both inside and outside. There was mud on the exterior, and the interior smelled strongly of weed and cigarettes, with ashes all over the floor. The first day I took it, I had to leave the doors open to air it out because I had my boys with me, and the smell was unhealthy and unbearable. Additionally, the associate forgot to include the furniture dolly, which made moving my sofa and fireplace extremely difficult since I had to do it by myself. If I had known the truck would be in this condition and missing equipment, I would have rather driven to another location to rent a U-Haul instead. I just wanted to make sure this feedback is shared so it can be addressed moving forward. Thank you.
Esmeralda FYou can hire more employees and pay them better so that you have adequate staffing instead of having on person to run the entire store struggling. But you'll never do that because Uhaul corporate needs their millions. If I could never use Uhaul again I would be much happier. Terrible company.
Philip EThere was dirt in the trailer when I picked it up.
Steven C