Customer service is great
sherwin mCustomer Reviews for U-Haul at Western Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
El tiempo de espera fue algo largo
BESSY DHave more help.
Anita VI was supposed to get a fuel refund. Took pictures of my remaining fuel and he wrote down the remaining fuel and never got my credit refund for U-Haul. Ridiculous! Horrible service and makes overall company look bad because of one location. This is horrible service, I just haven’t had time to leave reviews yet and make a bunch of calls to U-Haul. But I’m not happy at all.
JOSEPH OThe vans were all out of gas. The light was on when I picked it up.
SHELENA WWashing the outside.
Myra RExcellent customer service. The management is attentive and works diligently to move customers quickly providing all needed services, supports and response to any and all questions with confidence and respect for the customers.
SABRINA FHave more staff on hand. The employee Darel was outstanding. He had so many customers but he did his job and took great care of each of us. Efficiently
elenor bmake sure the truck doesn't have broken glass in it
LEONARD RDelroy Palmer and his crew , where nothing but help…. Made something hard seem easy… I’m a happy customer.
JUAN AN/A
DARIN BManager was very helpful efficient and polite will definitely go back
Angie VIve used this location for several years and I always get great service time,
Marcia BI will be using this Uhaul again. Reservations was easy. The check in and return was fast and easy. Staff had excellent customer service.
Shawn MI was pleasantly surprised with how smooth and fast this process was at 9am on a Monday morning. The one attendant I saw, a gentleman whose name I didn't catch, was hustling and still super pleasant. I checked in via my phone and the only hold up was the part where I had to enter like a personal reference to verify my identity. I didn't know that was a thing so didn't give anyone a heads up to watch out for this call. Now that I know, I'll be prepared next time. Returning was a breeze too. This location is BUSY but the woman who received my truck was also super pleasant, organized, quick. All around great experience for what's been a hassle for me at other uhauls in the past!
Briana LThe 2 workers that helped me at this location were very nice and very polite
MELBA WAmazing location, great service that made the experience go smoothly. I'll definitely come back here the next time i need a uhaul
Meg BAlways great customer service. The staff is friendly and helpful. Equipment is well maintained and clean
MARIA FQuick service, customer service was guy, awesome 😎 Great experience
DONALD GVery nice service
ROGELIO MNo tiene que mejorar nada todo es perfecto
Teofelo RDelroy, the manager was very professional polite and cared about the trip you were going to take
GONZALO PRep was very professional, excellent customer service skills.No complaints
DONNA CStop charging my card more than quoted
NOREA HTHEN EMPLOYEE WAS VERY HELPFUL AND DID A GREAT JOB
HENRY MHello UHaul, Thank you for hiring Delroy. He was professional, articulate, knowledgeable, friendly. He gave us a new, clean van that greatly assisted us with our long distance moving project. We didn’t have to worry about it breaking down. God bless all of you. Your services made a difficult process much easier.
Deborah PThe guy that runs this place (should know his name but don't) continues to be the friendliest, and most helpful uhaul employee ever. Seems he's always hustling to do what's best for the customers, no matter how busy it is. He's the reason I keep coming back to this location.
Tristan PCustomer service was great
KATRINA HThe manager has the best customer service. He needs to be recognized. He was very patient and acknowledged everyone waiting in line.
WANDA JDelroy has the best customer service and was very attentive but needs more staff to help him at that particular location.
BRANDON CDe mi parte nada todo fue exelente
JORGE NThanks
BESSY DThanks
MARY PMay have more gas so I don’t have to drive off and get gas right away.
Reginald HKeep good relationship to costumer keep clean
LUISITO MThe General Manager Delroy Palmer was exceptional. He was working alone and had a long line of customers, yet he was calm and professional. Each customer received patient and attentive service. I can’t give enough praise.
VICTOR AExcelente servicio
GUSTAVO CThank you , for good servicio and help all the time .
LUCIA DThanks 🙏🏾
GARY FI enjoyed renting the van yesterday. And the manager was awesomely awesome. He was kind patient and professional
DANNY CBecause they charge 10 dlls more for the gas and I return the car whit the same gas
ANASTASIO MThe customer service agents were very nice, quick and got me on my way without a hassle.
KARIN MThe lock on the back door was broken.
LISA LGreat group and always willing to help and answer your questions. Thanks for the great service.
LESTER YGreat service. Fast. The employees were very nice and helped me with the rental.
LINDA AHappy
CARLOS RGreat experience, as always! This is my favorite location. Always fast and easy.
MOHAMMAD HLove there customer service
RAMCES MGood costumer service 👏
RICHARD GThe prices start at one price And then it started going up a lot. And the gas prices are too high.
TYRELL TThe morning crew is the best you have they deserve a raise please don't get rid of them very helpful outstanding respectful pleade
JOSE RCustomer service was excellent,no improvement needed I feel
JORGE Cthis question should be wae the truck rented in good working order! No it was not!!!!!!! The truck need a major wheel alignment like last year!!!!! I would not rent this truck to anyone else. I drive trucks and was able to adjust to the problem a regular person will probably not be able to handle the loose play in the steering wheel! Please repair ASAP!!!!!! AGAIN I WOULD NOT RENT THIS TEUCK OUT AGAIN!!!!!
VIENNA OGreat customer service, stayed open a lil late for my 6:59 return while securing the property
JOHN LNothing that I can think of. The staff was courteous and helpful, and the store was clean and well maintained, Good job.
RENE PContinue your current processes as I was completely satisfied with the service.
DIANE MEstaban sucios los videos y se sentia olor a orines en El asiento del pasajero ..la atencion estubo biem la muchacha muy amable
EVA CService was awesome 👍
CHARLES WYou cannot do anything better. Very nice workers took care of business checked everything twice to make sure everything was right All in all You're the best 65 bucks I ever spent thank you
CORY R