The morning crew is the best you have they deserve a raise please don't get rid of them very helpful outstanding respectful pleade
JOSE RCustomer Reviews for U-Haul at Western Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent,no improvement needed I feel
JORGE Cthis question should be wae the truck rented in good working order! No it was not!!!!!!! The truck need a major wheel alignment like last year!!!!! I would not rent this truck to anyone else. I drive trucks and was able to adjust to the problem a regular person will probably not be able to handle the loose play in the steering wheel! Please repair ASAP!!!!!! AGAIN I WOULD NOT RENT THIS TEUCK OUT AGAIN!!!!!
VIENNA OGreat customer service, stayed open a lil late for my 6:59 return while securing the property
JOHN LNothing that I can think of. The staff was courteous and helpful, and the store was clean and well maintained, Good job.
RENE PContinue your current processes as I was completely satisfied with the service.
DIANE MEstaban sucios los videos y se sentia olor a orines en El asiento del pasajero ..la atencion estubo biem la muchacha muy amable
EVA CService was awesome 👍
CHARLES WYou cannot do anything better. Very nice workers took care of business checked everything twice to make sure everything was right All in all You're the best 65 bucks I ever spent thank you
CORY RThe system was not working properly my wait time was over what expected,
ISMAEL FWorkers were very attentive and nice. Would definitely recommend this location.
Samuel RNothing, they are doing a great job, wonderful customer service..👏
NORRIS HFriendly staff.
CHARCIA JFast, friendly and easy!! My favorite location so far.
MOHAMMAD HThe team from location is great!! Work fast and very respectful !! Thank you, Yuri Bechelli
YURI BThe Uhaul rental process is abysmally invasive and unnecessarily complicated. I wanted to get my rental from the counter, but it was switched to a truck share. I should not have to submit a photo of my face to rent a vehicle. I will not be using Uhaul again.
Hilary GStarted having engine/ transmission problems. Truck wouldn't go pass 20 mph. Truck was smoking and we were told to pull over. Contacted U haul on Western Avenue informed them of situation. Made several calls to Roadside Assistant as well as UHaul. Left message for Manager DelRoy on Sunday, NO return call until Tuesday with some B.S. about the truck. Told DelRoy that his employee checked both dip sticks for the transmission and engine at least 5 times, dip sticks came out dry on end, pull your cameras and you will see, was told several times I would get my refund back, had to drive down the back streets to get the truck back. Please pull all recorded tapes conversation and you will get the FULL story. Thank You.
CHERYL PKeep doing the good job that you all are doing thanks.
CHARLES MGreat and friendly staff
MARISOL BThe experience was good, very good customer service, thank you. I recommend them to everyone; they have good prices and good trucks for moving.
Carlis VThe uha site was very helpful from every employee there
RICARDO AGood customer service
JUAN MThe mobile pick-up process is not intuitive for a first time user. I'd rather handle the transaction with staff in the store.
Christopher KOk
ALFONSO LHave more than one rep scheduled to be in the building at a time.
Paula GEdward was very knowledgeable. Awesome rental experience.
Lucrecia MThe location is great! The ppl work there are fast and respectful ! Great 👏🏻👏🏻👏🏻
YURI BTodovien
OSWALDO TI think you have a great manager there keep up good work I been there with you guys through 5 manger’s this guy help your customers beyond the call of duty
JAMES TGrasias
JOSE GWorkers helped unhook hitch and auto transport in 30 secs and allowed me to bring back the truck after loading everything out of the truck at my destination.
TYLER LThe staff was very friendly.
Bonnie LGreat staff above and beyond
JARON PWell first thangs Delroy I believe his name was extremely helpful & multitasking like No One’s Business. The system kept having problems loading and Delroy was patient which made the problem seem less of a problem.
JOE YUna excelente atención en la tienda
MARCO DONE MORE DESK WORK THAT KNOWS WHAT THEY'RE DOIN' ...SO TWO DESK WORKERS...SO IT WON'T TAKE UP CLIENTS TIME
JERMAINE SThe location itself was fine and the gentleman that assisted me during check in was very helpful. My only knock is that I discovered that a hose responsible for fuel has been cut on the vehicle. I found this out after stopping for gas only to have the fuel I was pumping spill right onto the floor. This caused a significant delay in my move as I had to wait for roadside assistance to come and service the vehicle.
Joshua EMy experience was flawless. Everything went well.
laverne pEverything was ok
ROSA CMake sure the equipment is properly inspected and in working order.
WAYNE DSay this location is outstanding DELRAY AND THE YOUNG LADY ARE OUTSTANDING CURTIOS HELPFUL MAN THEY ARE THE BEST PLEASE KEEP THEM UNDER UHAUL
JOSE RU haul needs to make sure that their system is up on saturday. When I came in at 7 am after driving 80 miles. U haul's system was not up.All of customers had to wait. The young men worked very hard to get us our trucks.
Kristi TNo changes just be the best employee that you can be and continue to help the customer with online applications. Thank you U-Haul. See you soon.
STEPHANIE JFor any professional staff in the morning and afternoon
JOHNNY PNothing keep same employees
JOSE SThe guy was kind and friendly. Great customer service
Jehezica CFirst time using this location, absolutely great experience. Team members are curtious, friendly and have a great attitude while handling business efficiently making both pick up and drop off easy, hassle free experience. 5 ⭐️, absolutely recommend.
ASSET SNo todo bien lo amable de los trabajadores muy bien no ay racismo con nuestra jente Latina y el español muy bien y portugués muy bien
OSMIN AThank you to the entire team for providing outstanding service. Manager Delroy is truly the best!
KATE MGreat experience!
ROBERT BNice speedy friendly service
RYAN DAlways great service
SHERYLLE HDo not have to do anything EXCELLENT😄
RAYMOND SWhat is the point of having customer service reps on site if they can’t do anything? Gotta book it online, try and book it online and you need to download the app. Get the frig outa here if you think I’m downloading a gd uhaul app. Truck was beat up and smelled like smoke. If you push to less physical employees that can’t do anything, I will boycott the shit out of your company.
Cody MThe best service I've ever experienced, the staff is the best, and the customer service by phone is excellent.
Henry rNo improvement needed everything was good. Thank you!
MARY PPut a handle on the outside of the door for en bury to the office
Karen PLocation staff. Were accommodating and made it work for their reservations on short notice.
Mustapha KCheck in and check out staff excellent workers
JUSTIN DStaff was so kind and generous with their help. It was a smooth and quick visit
CHRISTOPHER RUHaul changed our drop-off location without notifying us until we arrived. We were forced to drop-off our trailer at a further-away location. On-site personnel at the changed location were helpful.
CORY BPalmer the GM is amazing. Very diligent worker. Runs a good lot
YANN SGreat customer service.
DONALD BI know there's always room for improvement but on the day I came in, everything was perfect. Customer service top notch.
Edwin RLOVE YOU GUYS 😁😁😁❤
PATRICIA KI was rented a van with no gas in it on my way to put gas in it it cut off and almost caused an accident
Enjanae PAll employees are friendly.
SONIA T