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JOHN WCustomer Reviews for U-Haul at Western Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you to the entire team for providing outstanding service. Manager Delroy is truly the best!
KATE MGreat experience!
ROBERT BNice speedy friendly service
RYAN DAlways great service
SHERYLLE HDo not have to do anything EXCELLENT😄
RAYMOND SWhat is the point of having customer service reps on site if they can’t do anything? Gotta book it online, try and book it online and you need to download the app. Get the frig outa here if you think I’m downloading a gd uhaul app. Truck was beat up and smelled like smoke. If you push to less physical employees that can’t do anything, I will boycott the shit out of your company.
Cody MThe best service I've ever experienced, the staff is the best, and the customer service by phone is excellent.
Henry rNo improvement needed everything was good. Thank you!
MARY PPut a handle on the outside of the door for en bury to the office
Karen PLocation staff. Were accommodating and made it work for their reservations on short notice.
Mustapha KCheck in and check out staff excellent workers
JUSTIN DStaff was so kind and generous with their help. It was a smooth and quick visit
CHRISTOPHER RUHaul changed our drop-off location without notifying us until we arrived. We were forced to drop-off our trailer at a further-away location. On-site personnel at the changed location were helpful.
CORY BPalmer the GM is amazing. Very diligent worker. Runs a good lot
YANN SGreat customer service.
DONALD BI know there's always room for improvement but on the day I came in, everything was perfect. Customer service top notch.
Edwin RLOVE YOU GUYS 😁😁😁❤
PATRICIA KI was rented a van with no gas in it on my way to put gas in it it cut off and almost caused an accident
Enjanae PAll employees are friendly.
SONIA TMan your staff at 41st and Western are incredible the are your best repensentation U Haul has they deserve a pay raise man awesome
JOSE LThe men behind the counter on the morning of September 27 went above and beyond their duties despite having a busy line, they were commendable and helpful and deserve recognition for that
Joseph JExcellent experience and the staff was phenomenal, thank you for my great experience 🙏
Kimberly BBoth young gentlemen were very respectful and had patience great customer service from beginning location appreciate you both keep up the great work
LAKISHA CI had an overall good experience
Kristian BAfter hours return is critical for a lot of customers including myself. This location had 0 possible way of doing an after hours return because of trucks blocking the entrance. There should always be lots of open space for customers to comfortably return equipment after hours. The staff here on the other hand is excellent and among the best I have experienced. Really great people working here.
JESTEN TService was great thank you
NANETTE BDid everything well. Even waited a few minutes to finish my dropoff.
LESLIE CEverything was perfect
WALTER RLove the team here. Always super helpful.
SHAUN AGreat customer service, will definitely use this location again for my next moving needs!
Joel Nvery kind
ROBERTO RHorrible experience
LAQUIA CFree gas!
Malcolm GAngel was great
Brittany BNothing you guys are doing just GREAT
CECILIA DEs muy buena su atencion Asia el cliente
ULISES AThe staff did not secure my car properly on the trailer the straps that were to hold the car in place kept coming off the tires every couple of miles I had to contact roadside services the person that arrived was able to secure my car properly and explained to me that Uhaul in Los Angeles didn’t properly strap the car this was quite upsetting to me my car could’ve been damaged
Sharon WMore gas
PATRICIA BAmazing Staff!!!
CHANTE FVery nice staff and greet their customers. Thank you all.
GREGORIO MExcelent 🤞
Dennis SThe gentleman that helped me Thursday 8/28 at 1p was swamped with people and handled it like a champ 🏆
Chelsea CKeep up
MATEO HOthing
GAYLE MWestern and King Blvd the staff is very professional and helpful.thank you.
GREGORIO MRental pick up location is great ,but the only I really concern that your customer service interact needs to be precisely ,especially when you choose your online locations availability, there’s available equipments in that place and reserved ,but when you go there,is not available and they designated you to much further away from your place . And it is not good and not commendable.. and that’s poor business strategies, customer wanted to meets his needs ,but the way its handle is not good .. hoping this comments helps you to change things it should be done in favor of customer service . JL , professional corporate buss consultant
JONATHAN LGuys did an excellent job getting us set up and out the door. A++
J GEverything was great. Customer service did not have no complaint if I have to rent again.That's where i'm going
IDOLEEN MIf possible have more cashiers
MARSHALL WGreat service
NATALIA GI Ms.Jones loved how your manager Mr.Delroy took the time and patience to explain and help us get the right truck for moving. I recommend him highly! For a young man he has a lot of love and passion for his job,and he always put the customer first.
LORI JBad customer service dirty unit’s
FRANCISCO SEverything was excellent
TAMON WYou have very professional employees. They work as a team! Excellent service
DARIUS SI had a really good experience at this location during a very stressful move. All of the staff were welcoming and got me checked out efficiently. In particular, Justin really went of his way to help me out. Thank you!
Luke PThe young staff there were exceptionally nice, courteous and willing to help. They ALL are very professional!!
RANDOLPH MThe renting process was quick and efficient. The service reps were friendly and accommodating. Thanks, Emilio
EMILIO LEverything was good and professional
JOHN WThe staff was nice but the truck I received had mechanical issues that went overlooked. Additionally, the blankets I paid for were not placed in the vehicle & one of the reps was about to charge me a 2nd time for the trailer that was already paid for.
TYLESHA A