Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

Rating:

1.0

the recepit was not right please help

Rating:

2.0

I asked how long I was allowed to keep the equipment, was told 24 hours, and was then asked what time I thought I would return it and I indicated after about 19 hours or 1PM. They then tried to extract a second day of rental fees out of me because of that sly question. If I didn't resist they would have happily taken a second days fees. Terrible predatory tactic.

Rating:

4.0

Everyone is super nice and helpful but there is often such a long wait for pick-up. There needs to be another workstation at peak hours.

Rating:

3.0

While the service was great, the trailer amazing quality but inside was dirty. As well access to this location is difficult Once again the staff were incredible especially considering it’s moving week

Rating:

1.0

Had to wait in line for 3 hours was late starting my move.

Rating:

4.0

During this period of construction, I would recommend doing few adjustments so customers can access the facility after normal office hours.

Rating:

2.0

No staff .. waited over 1h to pick up

Rating:

5.0

Rien service parfait pour moi.

Rating:

5.0

J’ai eu une annulation la veille par contre j’ai du aller à 35 min de chez ma fille au départ j’avais réservé à 8 minutes Pas le fun

Rating:

5.0

J’ai très apprécié

Rating:

4.0

The trailer that was rented to me had non-working markers on the left side. For which I was stopped by a police officer and received a verbal warning

Rating:

5.0

Nothing I was very satisfied. Thanks to a wonderful and very knowledgeable employee name Ray Golding and the comportant manager Miss Bouchaara.

Rating:

1.0

Terrible service.. my problem is with the employee that works the day shift weekdays named "Alexandre Viel". I feel discriminated against and even that racism might be involved because of the exaggerated treatment I recieved. In my small opinion anyone displaying discriminatory behavior of any kind should be immediately let go. Tell me how I was charged $125 for a dirty 20 ft that wasn't even dirty to begin with. I moved furniture.. mattresses and dressers.. not a dirty dusty demo job. If you actually check Mr. Viel's history you'll see numerous complaints made against this individual. I personally know employees at that facility and "they" were the ones that assisted me in returning the vehicle and putting it back in rotation for rental. This unfair charge seems really personal and I won't stand for it.. I don't deserve to be rippled off because of people's indescretional ignorance. U Haul will have to provide adequate proof for this ridiculous bill.. and really start addressing the issue of "employees that get written up". Take it serious. If people are complaining about racism then U Haul has an obligation to adress the issue..

Rating:

1.0

Took extremely long to get served. About one hour. The truck was ready but the breaks were vibrating at higher speed (above 70KM).

Rating:

1.0

J'ai réservé 1 mois d'avance pour au final me faire appelé la veille a 16h00 pour me dire qu'il n'y plus aucun camion disponible il a fallu que je me justifi plus une heure pour réussir a trouvé un camion pour au final réussir à trouver un camion a 1h00 de chez moi mais si je n'aurai pas réussi à me battre pour trouver je n'aurai que reçu en échange 50$ mais je reste pris sans camion moins de 24h avant mon déménagement très décevant

Rating:

5.0

I wait for about 1h45 become system was down... I hade to change my water tanks and couldn't wait for another day... For system down -1 for the service from the team 5/5!

Rating:

2.0

The size of the trailer I made a reservation for wasn’t available when I checked in.

Rating:

1.0

I will never use uhaul again, you dont change someones confirmed 8am reservation to 4:30pm 3 days before they pickup. once its reserved, its reserved, sort your shit out uhaul. absolutely disgusted with your lack of tiem management and organization. if you dont have the truck when i need it, dont take my money, idiots!

Rating:

5.0

I would be careful ordering from another location and being sent to this one. I called the other store around the corner for a trailer to go one way to Niagara Falls. I confirmed with the rep multiple times that I was doing this. She didn’t have any trailers at her location sent me to this one. I mentioned it again at this location and gave my Niagara Falls drivers license. The original clerk mentioned to me to have it back at any U-Haul by 9. I said that’s impossible because I want be back into falls by 10pm. I attempted to drop off the trailer by 9 in the morning to find out the bill is a thousand dollars. After a week of dealing with multiple people from U-Haul I had to drive the trailer back to Montreal. Although Martin at this location was excellent to deal with. I would recommend only dealing with him and confirming exactly what you want and are getting

Rating:

1.0

Worst service ever !!!

Rating:

5.0

the guy that helped me hook the trailer was amazing quick

Rating:

5.0

Thanks you very much

Rating:

4.0

The employee named Ray .G was very aggressive, impolite, and he was driving creasy. This employee is representing a threat for any customer.

Rating:

4.0

Full tank when taking the truck and full back is much easier!

Rating:

5.0

I would like to recommend that you trailers need to have a hitch jack so an individual could unhook the trailer by them self. I wanted to return it after hours but unfortunately could not unhook it because your enclosed trailers are to heavy. Why do your 12 foot open box have and not others.

Rating:

1.0

The check-in process was slow and took 30+ minutes. Once the vehicle was return an extra charge was added for $50, stating that the level was 1/8 of the tank. However, the car was return with slightly more than 1/4 of tank (photo of the gas gauge at the point of return can be provided as proof). As soon as I received the new charge I called the office. I was on waiting for 30+ min, and once they answered they told me there was nothing they could do to fix the problem, that I could go to the office on workdays to talk to the manager "and see what can be done", and directly hung up the phone without providing any other help. A concern was submitted to present the case along with one picture of the gas gauge at the u-haul center. Pending answer from u-haul costumer service.

Rating:

5.0

Easy drop-off experience, but the attendant seemed a bit confused. I'm not sure his software was working very well, but we got it sorted out! Also, I don't speak French very well, and the attendant chose to continue to speak extremely fast. Slow down!!! :)

Rating:

4.0

The employee Praise Bemako was excellent . He was a true gentleman and very courteous. This individual truly knows how to treat a customer with class. You should hire more personell like him. I will continue to keep renting from U Haul.

Rating:

5.0

Professional, courteous, friendly.

Rating:

5.0

check the parking lights

Rating:

1.0

I submitted my order online, when I arrived at the center nothing was available for the team. I had ordered to rent all the moving equipment for my move but none was translated in my order finally, I had no equipment in my trailer. There’s no process for fulfilling orders, everything is improvised like a poorly run business.

Rating:

4.0

employees came 15 mins late to start the day and had to wait for another employee to come to being the check in process

Rating:

1.0

Reserved for a self-check 20' truck at 7am (over a week in advance), and showed up at 7am on April 6 only to find out that the app wasn't letting me check out the truck, called U-Haul and was told the truck I reserved wasn't available in the system for me to take it without having to come back when the office is open and speaking with someone from U-Haul. So I come back 2 hours later when the office opens at 9am, only to find out nobody is there to open the office. I end up waiting until 9:15-20 when someone arrives and I finally get my truck at 9:30am... 2.5 hours later than reserved. Will never come back to this location if I don't have to.

Rating:

1.0

The customer service at this place used to be much friendlier! The taller guy was really rude when I went to rent the trailer! I didn't even use the trailer! I just rented it and returned it within 1 hour because I wanted to buy a motorcycle, but the seller sold it to someone else and left me a message! So they waited there with the uhaul for an hour before it was my turn again and they said they were sorry I rented the trailer and I can't get my money back! They didn't even try to do anything! I asked them if this was possible, how could they help me? They said no and walked away.

Rating:

4.0

Every thing was OK,I did not like the first véhicule,and they imediatly gave me an other véhicule,,no questions aaked,,👍

Rating:

1.0

They r rude And Overcharged. They don't give u bill printed version.

Rating:

1.0

I had the wrost experience with U-haul, this was my first time using your service, and it was terrible. First of all I was tricked by the girl who was handling my truck rental case, she didn't explain about the truck details, what I had to do when I picked up and delivered the truck. It was my first time and no one told me anything. The gas tank was 1/4 and she registered 1/2 in the uhaul system, I didn't check this info, because I was believing in her and uhaul. I drove the truck for 11KM and they charged me 140 dolars more, because they said that I used a lot of fuel, which was a lie. You just need to check the Kilometres, it is impossible the use too much fuel in 11KM. I made a complaint in the uhaul chat on their website, they opened a case number 5228537 and asked me to wait 3 days for someone call me. This is the worst service so far.

Rating:

5.0

Très bon service merci

Rating:

1.0

I had reserved a 15 foot truck in the warehouse at 306 Crémazie, I had the order confirmation in my email, but they said the truck was not there. They told me I had to go to the other side of town, to 8101 boulevard Montreal-Toronto. I had to take an Uber there. Once I arrived, they have me a truck that wasn't able to start. So they gave me another truck, but didn't update the contract, that gave me no confirmation that they were giving me a different truck, with a different plate number and milage. I asked for a new contract and they said it wasn't necessary. I had to tell them that I wasn't leaving without a new contract for them to reluctantly give it to me. The truck itself had wear and tear damages all over. Finally, it took me a long while to find the box to drop off the keys. It was not easy to find at all. U-haul provided me the worst service I would imagine.

Rating:

3.0

When I got the truck, the fuel level was so low that by the time I drove from this location to my apartment the truck was so empty it actually stalled in the middle of the street and I had to run to a gas station for a gas can. I had to fill it up over the level it was at to be able to take it back to the depot. I think that if the location is far out on the highway like this one, they should keep the minimum gas level higher just to be able to make it into the city.

Rating:

1.0

Entretenir vos camions car il y avait un problème mécanique avec la boîte à vitesse et heureusement qu'on avait pas de longue distance à parcourir. Être moins désagréable au comptoir; on a eu un bon service quand on a pris le truck mais quand on la retourné, on est tombé sur 2 monsieurs et l'un des 2( le plus expérimenté apparemment) était très désagréable et à la limite de l'impolitesse. C'était vraiment une très mauvaise expérience.

Rating:

5.0

i rented a car trailer and the rachets to tighten the car wheels were not working properly they need some lubricant to work better

Rating:

5.0

The gentleman that welcome us for the rental was very helpful and professional. He even suggested us with better equipment suited for our need. Very appreciated thanks a lot!!!

Rating:

4.0

Assure windshield wiper fluid is full

Rating:

4.0

Votre personnel est courtois et offre un excellent service client. Merci

Rating:

1.0

I got charged 150$ for cleaning fees. At least they can tell me before charging and I would've came back and clean the truck.

Rating:

2.0

The host was very rude and slow to serve me despite having expressed that I was in a rush.

Rating:

1.0

Nous avons parcouru 20 km en 2 heures et payé 61 dollars pour celaJe pense que c'est cher.

Rating:

1.0

C'est un mauvais service, une mauvaise attention. des gens désagréables. équipement dangereux et mal entretenu. sales porcs. voleurs. trompeurs

Rating:

4.0

Signs so we know where the entrance is. Therr are clear signs for drop off but to find the parking for pick up, you basically go around the whole building following those signs for no reason and potentially stuck behind dropped off vehicles. Thanks!

Rating:

5.0

excellent service, Merci

Rating:

4.0

Excellent service. Equipement is average but working good Thank you

Rating:

5.0

Staff at the store was very supportive

Rating:

5.0

All is fine

Rating:

5.0

Pas des commentaires

Rating:

3.0

there was the one instance where the strap on the door snapped off and hit me in the face and scratched my glasses. I brought it to the office and spoke to the clerk. He took my information and said someone would get back to me and the strap would be repaired right away. I never received any communication nor was the strap repaired. then I received a letter that the rates were going up.

Rating:

5.0

Good service thank you

Rating:

5.0

Good °Service

Rating:

4.0

My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.

Rating:

3.0

my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me

Rating:

4.0

Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars

Rating:

4.0

It would be important to advise ppl in advance when you decide to raise the fee.

Rating:

5.0

Daniel was friendly and very helpful. A great experience.

Rating:

4.0

Il y avait des excréments de souris dans mon unité.

Rating:

5.0

Very clean, very good service. Easy access.

Rating:

5.0

Great experience

Rating:

5.0

Très pro! Je suis très satisfait! Grand merci!

Rating:

2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Rating:

3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Rating:

3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Rating:

3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Rating:

4.0

Great service great helpful staff

Rating:

1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Rating:

5.0

Excellent

Rating:

5.0

Very satisfied-and courtepus and helpful personnel

Rating:

5.0

Highly recommended

Rating:

5.0

Thank you for your wonderful service!

Rating:

5.0

Excellent service from the manager

Rating:

4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

Rating:

5.0

All good, thanks!