Customer did not leave a comment.
Xaviee P | Overall ExperienceCustomer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
J’ai très apprécié
Venancyl D | First ImpressionsProfessional, courteous, friendly.
Patrick K | Overall ExperiencePas des commentaires
REGINE E | Overall Experiencethere was the one instance where the strap on the door snapped off and hit me in the face and scratched my glasses. I brought it to the office and spoke to the clerk. He took my information and said someone would get back to me and the strap would be repaired right away. I never received any communication nor was the strap repaired. then I received a letter that the rates were going up.
Guylaine C | Overall ExperienceGood service thank you
Dania P | First ImpressionsGood °Service
Ann m | First ImpressionsMy experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet F | Overall Experiencemy storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me
JODY K | Overall ExperienceExcellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars
Catherine T | Overall ExperienceIt would be important to advise ppl in advance when you decide to raise the fee.
Dolores D | Overall ExperienceDaniel was friendly and very helpful. A great experience.
Barry W | Overall ExperienceIl y avait des excréments de souris dans mon unité.
maryse r | Overall ExperienceVery clean, very good service. Easy access.
Richard L | Online Move InGreat experience
Carlos B | Overall ExperienceTrès pro! Je suis très satisfait! Grand merci!
Mark S | Overall ExperienceLe personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu D | First ImpressionsEvaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)
Lillian K | First ImpressionsYour website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea R | Online Move InWish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan H | Overall ExperienceGreat service great helpful staff
LESLIE C | Overall ExperienceThis was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra D | Overall ExperienceExcellent
PATRICIA S | Overall ExperienceVery satisfied-and courtepus and helpful personnel
Guy F | Overall ExperienceHighly recommended
Carolina D | Overall ExperienceThank you for your wonderful service!
LINDA S | ReservationExcellent service from the manager
Charles D | ReservationThere were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT C | Overall ExperienceAll good, thanks!
carlos a | Overall ExperienceGreat for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.
SALOME t | Overall Experience