There was only one cashier working so it took a long time to get our truck. We were only third in line and we waited for about 20 minutes. To make the process more smooth, maybe consider having more people working at the front desks to check people in faster. The return process was much faster and smoother than getting the truck.Lindsey J.
Trailer Rental & Towing in Montreal, QC at U-Haul de Montréal-Ouest - déménagement et entreposage
Montreal, QC H4X1N1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Montreal, QC H4X1N1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rent a fridge dolly seemed the strap was cut short was not long enough to go around any appliances Junk Changed my truck return therefore charging me double the miles Changed my pickup from 7:00 am to 1:30 pm I booked months in advance only to get screwedRudy W.
Le service Ã la clientÃ¨le est A1. Nous avons accrochÃ© le camion Ã cause que la porte de la clÃ´ture en fer forgÃ©e est dÃ©crochÃ©e et Ã accoter sur le camion. TrÃ¨s professionnel, ont pris la rÃ©clamation et photos et va nous donner des nouvelles.MÃ©lanie B.
Great service. Truck was in good condition. Very easy process. Great customer service! Thank you!DANIEL T.
the guy was on his cellphone talking to friends... we had to wait to get our keysnelson L.
Too hot inside, uhaul need to provide AC to staff and customer. Jeremy the manager is a gentleman, provide excellent services, he is a super star.Real D.
Wait an hour and a half to get my vehicle after making an appointment 1 month in advanceERIC MICHAEL C.
Workers very nice and explained clearly. Nice experience!James L.
When there is a customer queue delaying the delivery of the vehicle, make sure to not argue with the customer for extending the time of return of the time it took to go through the queue. Even if the truck was promised earlier. Because both the queue, and the tight scheduling are your fault, it should certainly not impact the customer, already made late by the time of queuing.Julien L.
Waited an hour in line just to get to the counter to check out the truck I had already reserved. Other waited much longer. Need more employees working there.TAYLOR G.
Because I checked in on line I never received a copy of my contract with guidance on how to replace the gas I used. As a result, I put too much in the tank when refuelling. Perhaps leave these instructions for everyone, in the truck.Lee E.
counter service extremely slow. reserved trailer for 7.30 left there at 8.30. return was just as slowMICHEL M.
Great staff. Professional, courteous and knowledgeable!David C.
Worst organization of a rental place ever seen. Every customer was angry in the store, I was with my 3 years old who's patience run out and the guy behind the counter was still taking its time, didn't know what he could lease or not, ended up unpinning the trailer from my truck to give it to someone else, who was screaming louder (and who's card was declined, who left in a hurry insulting everybody, to eventually come backâ€¦). The guy who assisted in putting and removing the trailer didn't seem to know much about how to proceed, had to show him. COVID restrictions (5people) not respected. This places lacks leadership and competency.LAURENT M.
The small problems were rapidly corrected as espected.SERGE B.
i arrived at 6:50 am saturday morning. I was the 3rd person in line waiting for doors to open up. Staff only opened the front doors at 7;10am . Took about another 45 minutes before i was even able to be serviced and pick up my trailer.jason B.
Put an emphasis on renewing your e-operating system It to ok forever on Saturday morning to have a contract in hand despite earlier e-check in. Time lost in time where all are busy on moving = many displeased customersBERNARD M.
Your automated phone answering system only provides instructions in French in Quebec and does not provide any options to hear the instructions in English. It would be nice for your English speaking customers to have that choice when they call your number at 514-364-1891.PIERO V.
There was only one employee. There was a line up just to get your reservation. I had to wait in line for 1h30 just to pick up my trailer. Same thing when I returned the equipment. 30 minutes wait just to drop the trailer. Will not return to this location.FELIX-ANTOINE D.
Ils m'ont piÃ©gÃ©s avec un camion sale pour aprÃ¨s me prÃ©lever 70$ pour le nettoyage, j'ai juste porter une salle Ã manger et au retour on m'a montrÃ© des traces de ciment dans le camion pour me prendre 70$, trÃ¨s mauvais comme premiÃ¨re expÃ©rienceDENIS D.
Very professionnal and a great customer service.ASSIATOU B.
I made my reservation in lachine. The keys to my truck were locked in the truck... they did not have a spare key so they sent me to another uhaul. There was one person working and a huge line. My move started much later than planned therefore I lost some of the help that I was supposed to have. There should be spare keys available to the employees and there should be more people working on a Saturday morning at the second location.BRITTANY C.
I had to wait 45 min in line... the guy was not professional and sloppy and couldn't find my reservation.PHILIPPE B.
Great rental truck. Outstanding, friendly, courteous and professional staff. Will be renting again in 2 weeks!David C.
You really can't do much more to improve an already excellent service, youf representatives are great and helpful, can't ask for more...DINO B.