Staff were confused and wrote the wrong name on my storage contract. I was charged another month of storage when I spoke to several people about cancelling my storage contract. I'm never using U-haul again if possible.
Costantino I | Overall ExperienceSelf Storage Units in Montreal, QC, H4X1N1
U-Haul de Montréal-Ouest - déménagement et entreposage
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Sustainable Drive Up Storage
-
Medium
7' x 11.3' x 6'1-2 Bedroom Home
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
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$144.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $144.95 Per Month
1 Unit Left!
Drive Up Storage
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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My first experience with U-Haul was extremely disappointing. I reserved a storage unit with specific dimensions, only to be told upon arrival that the unit was unavailable. I don't understand why your system allowed me to reserve a unit that wasn't actually available, sent me an email confirming the reservation, or why I wasn't notified before arriving. The only alternative offered was a smaller unit at a higher price, and I was expected to pay the difference. It's unreasonable that your company's inability to provide the reserved unit became my financial burden. Because I had already arrived with movers who charge by the hour, I had no choice but to proceed. The process of creating a new contract for the smaller unit took an additional 30–45 minutes, resulting in extra moving costs while my movers waited. The only positive aspect of the experience was the moving team, who managed to fit all of my belongings into the smaller unit. Otherwise, the entire situation was a frustrating waste of time and money caused by poor inventory management and communication.
khyra a | First ImpressionsA cause du traffic aux heures de pointe, à éviter le secteur sinon très facilement accessible Personnel très courtois et serviable
Pierre D | Overall ExperienceI have had some type of locker at this facility for about 10 years. I have seen a lot of staff go through this location. Most staff have been polite, helpful and provided good service. I find the present team very good, they were nice, kind, helpful, and we're doing their very best with the tools and knowledge they had. Several people went out of their way to be helpful and assist me in moving out, arranging u boxes etc... They are greatly appreciated. The manager in particular Yousra went out of her way to help above and beyond on several occasions. There has been some improvement overall in the areas that have been lacking in the past, but there is still need for better support for the staff to be able to do their jobs better. 1. It is still very difficult to reach an actual person at the office, and speak with someone if you have an actual concern that is relevant to that location. I know the staff are vety busy, and it is difficult to respond at times, but leaving messages also rarely results in a response. It took over 1 year to have an issue resolved that included compensation from insurance due to damage from an air conditioner leaking inside my locker. I was pleased with the quick and immediate response from the employee on duty when it was discovered and it happened, but the follow up to place the insurance claim and be compensated took over a year, with no one at the store knowing anything about the process, and great difficulty in connecting with management to get it remedied. I am glad it was finally completed but it took far too many " lost calls" in the process. 2. The high turnover of staff has been problematic from the start. Employees often only being there long enough for a long term storage renter to learn their name to be changed again. Each new staff member having to learn the process at the customer's expense. I am hoping that this present crew will be around for a while they seem.very good. 3. Please make sure your employees are given the proper knowledge of how the U Box system works, how customer's can communicate with UHaul when the packing is complete, be able to explain the process to clients. Everyone went out of their way to help but unfortunately they were not sure of what the answers were to my questions and after I was waiting on hold for 45 min. , they helped the best they could, which was much appreciated. There needs to be a more effective and easier way to communicate with management and other UHaul departments. 4. Although I do understand the reasoning behind the limited access hours to the indoor storage facility, I was very disappointed that this had been changed. I had originally paid extra to have extended access to the indoor facility which made things much easier to access my locker during evenings and holidays. Now that this service is no longer available, I found it more challenging to complete my tasks within the alloted time.
VICTORY H | Overall ExperienceJ’ai très apprécié
Venancyl D | First ImpressionsProfessional, courteous, friendly.
Patrick K | Overall ExperiencePas des commentaires
REGINE E | Overall Experiencethere was the one instance where the strap on the door snapped off and hit me in the face and scratched my glasses. I brought it to the office and spoke to the clerk. He took my information and said someone would get back to me and the strap would be repaired right away. I never received any communication nor was the strap repaired. then I received a letter that the rates were going up.
Guylaine C | Overall ExperienceGood service thank you
Dania P | First ImpressionsGood °Service
Ann m | First ImpressionsMy experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet F | Overall Experience