The Manager went above and beyond to procure the correct size truck that I reserved. She was professional and courteous and made sure we had a pleasant experience. Would definitely recommend this location!!!
Ronald KCustomer Reviews for U-Haul of Albany
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great 👍
KEVIN JCarolyn and Nathan did a fantastic job helping me out. I was in a bind and need a trailer at last minute. They were extremely patient and explained my options and even double check the inventory. It turned out that a trailer had not been checked in yet that met my requirements perfectly. These two employees truly showed the level of customer care that set them and this location apart. Huge thanks to these associates. If awards or bonuses are part of U-haul’s compensation package, I would recommend these two for the highest.
PATRICK HCustomer experience was excellent. Friendly m, easy and prompt!
Bruce PGreat experience. Donyell was very knowledgeable and professional. Got us hooked up and on our way. I found the app to be easy to use and the price was very reasonable!
ERIN BThe woman who checked me in was fabulous and very helpful
Caleb SThe restrooms were not as clean as they could have been
JUDY J | Overall ExperienceEverything was perfect from move in until move out
Contessa H | Overall ExperienceNothing great service!
LARRY BMy experience is always awesome. They staff is always friendly.
DELORES SI had to change the location of my truck after running out of gas and the gas gauge not properly giving the correct fuel. I was over charged, and I am not happy about this at all.
LATRICE BMs. Carolyn was very courteous and efficient in assisting my husband and I.
VATWANA BAwesome service
DONNY GN/A
Susan TWould not recommend U-Haul as they messed up and would not fix the issue. I had to pay for U-Haul’s mistake. VERY PISSED.
ASHLEY HThe staff were great. The only thing I found was the end of 1 strap was frayed and was a little difficult getting it in the ratchet.
REX RI did have an issue on move out but Melissa, Daniel and Xalin resolved it.
jamila g | Overall ExperienceKeep up the good service!
ROGER JThis location did good, but was slow. Overall, corporate U-Haul was not the easiest - my reservation was moved, but comped with miles, which was not ideal, but appreciated. The locations were very helpful; corporate U-Haul was a bit more difficult.
THEODORE HBoth locations staff exceeded my expectations but the condition of that cargo trailer for an over 900 mile trip should have been decommissioned
CYNTHIA TEmployees were great and professional.
DUSTIN HArrange trailers so it is easier to turn around or back up.
JACK RThey didn't have what I put on hold but got something else.
JENNIFER SThe staff was very accommodating and helpful.
DANA WWhen i rented trailer gentleman was very helpful. I returned the trailer after hours when they were closed. However, there was a young lady there cleaning trucks who went out of her way to help me. Both were very friendly and helpful.
EDWIN LNa
TARA PNothing I love this place
WILLIE WThe location was easy to find. It was so clean and organized. The staff was extremely helpful and friendly.
RANDALL Rthe movers at my destination did not answer the phone. I had to pay extra for a different company to come.
Walden PWe had an excellent experience getting our first stuff from Georgia to Washington state. All of the UHaul staff was extremely helpful but especially Robert Turner at the Brunswick location. He went out of his way to ensure we were taken care of. Thank you Robert!
JACQULYN CIt was Great
Lonnie MCustomer service was great! Past experiences were not as good
LEATHA BI was overcharged for 2 dollies and replacement fuel. When I contacted the office, the guy was extremely rude. I had to contact the corporate office.
JAMAICA HLocal shop and people are awesome. The computer had a problem which caused a nontrivial delay, and much sadness.
Ben DJust waiting on my refund
ERICA CI have been dealing with U-Haul for many years and I have yet to come across a U-Haul person that has not been respectful helpful or even loading and unloading the U-Hauls this company is very very good at what they do I would recommend them to anyone.
ANGELA WThey were helpful and answered all my questions and concerns
CARMEN BBest U-Haul location I have ever used
JOHN RGreat customer service.
PEGGY HFriendly staff and I’ve used them for propane refills. They’re professional and courteous.
Jonathan SNothing, excellent workers
SHEREE GAlthough I did see w bug on my things while removing my items everything with the storage was great. Thank you
DESTINY S | Overall ExperienceVery friendly
DONALD BN/A
GREGORY WDaily check of equipment to ensure everything is operable
MARLON JThe customer service was excellent. I highly recommend this U-Haul location.
DON RMake sure that the equipment is working properly. Do not automatically blame the customer when equipment malfunctions. Research the problem and respond appropriately. Consider the impact on the customer in regards to timetables when there is a delay.
KIMBERLYN AThe staff here have phenomenal customer service skills and will do everything they can to help you complete your move! They even sell propane!
LARRY BGentleman that helped me was very nice and helpful. My experience today was wonderful. THANK YOU!
KAYLAN BThe unit was excellent with easy access
BOBBY B | Overall ExperienceThey stole my stuff and locked me out of the unit a WHOLE WEEK before the payment was due.
Marsha L | Overall ExperienceA.J. like me is a people person!!
MICHAEL H | First ImpressionsMy only problem is I was charged $100 for a 5x10 and other storage places have 10x10 for the exact same price, basically the prices don’t match the unit size.. that would be the only reason I wouldn’t recommend any to us this specific storage location.
DIAMOND R | Overall ExperienceMy code to enter the storage unit never provided access, I always had to have employee assistance. But I will use your service again
YOLANDA I | Overall ExperienceThank you all below have been moved out.
Jonathon W | First ImpressionsI had one issue with paying my bill ahead of time on the first instead of on the due date of the 19th. I would go in to pay in person and had a paper reciept. It had to put it as advanced payment. There was a error on their part that I had not paid. A letter was sent to me and their lock was placed on my storage unit. The person that updated their computer system and sick in the hospital with Covid.It was only one person that did the updating in their system. I brought in my proof that I paid on the 1st and they made a copy of it. I checked my unit. It was secured and I demanded it be removed and watched them remove their lock from my storage unit. I asked that the incident be removed off of my u-haul record. If I paid ahead of time on the first, there is no way I should be penalized for not paying on the 19th and my storage unit secured with their lock. I had to call multiple to make sure it was corrected. I did not trust online payment due to short staffed error in person and preferred to get a actual copy receipt. I had no more issues and the staff were friendly. I was transitioning from Virginia to Georgia and used your unit for 2 years. It was unloaded and swept clean. The unit was inspected and the security access card returned. Other than that one incident, it was a pleasant experience.
CARLETHA T | Overall ExperienceMiss Connie and a.j was amazing
angel r | First ImpressionsI love the experience, and the Works was very nice and helpful, I will use this company in the future
tasheria b | Overall ExperienceI never received my refund and have proof I didn’t. They kept blaming my bank. They kept saying we sent it back and it’s been over 10 days and I have yet to receive it
Trevor M | First ImpressionsI am very satisfied with the service.
Erica C | First ImpressionsThe staff that is at Uhaul of Albany is phenomenal. Rachel and everyone else were extremely helpful and positive. Moving can be a hassle but the staff made it a little more stress free.
Michelle D | Overall ExperienceLove it
Nissa S | First ImpressionsProfessional & Budget Efficient
Lorna R | First ImpressionsOnly reason I said No on store hours convenient was because I had an 430am return time and no one was there.
WHEELER D | Overall ExperienceThanks everyone for helping me, great job well done.
GWENDOLYN A | Overall ExperienceNeed more staff that can keep up with the demands. And not all people to us other people uhaul account without account holder been present.
LAKIVA H | Overall ExperienceI’m thankful for uhaul helping me with the extra miles for a storage unit
Pamela T | First ImpressionsI believe the name of the person that helped me was Rachel. Rachel was very helpful and considerate with assisting me in my move.
Natacha N | First ImpressionsI had a great experience. Carolyn was exceptional in meeting my needs.
Audria b | First ImpressionsOur unit was emptied before the due date because of poor communication and then was told to us that we needed to put the items back into another unit and our unit was already rented before the due date. Most of our personnel items were thrown into a uhaul truck on the lot.
Patricia G | Overall ExperienceI did a reservation when I get there they couldn't find me For the storage unit. They put me in for a unit go to put my this in now that not available....then they find me on only to say that I have to pay more money....they say my first month is free...but when I looked at my account they charged me never going back
Cindy T | First ImpressionsI had movers there with me to help unload my truck. The staff kept leaving the building and just left me standing inside waiting for over 20 minutes and it took over 2 hours to get a job done that should've took less than 45 minutes. When we did get the rep her name was Rachel Humphrey she was being very disrespectful saying I was just standing there and didn't say anything to her so she walked off then she came in and said if we got a problem we got the right one today. She also was on the phone with her girlfriend while she was being rude and disrespectful when all I was trying to get was the unit and the key and drop off the truck. She then begin texting in her phone while I was standing there waiting to finish giving her the information saying she was responding to her boss and it didn't matter if Obama was standing in front of her she had to text back immediately. Then we had to search for the unit there was no one there to assist her. I would not recommend Uhaul in Albany,GA to anyone. She was very unprofessional and rude for no reason.
Sheila G | First ImpressionsDisappointed the storage I was assign to was not avil had to give me someone else storage that they had to clean out put me an hour behind to veg on the road
Brenda P | First ImpressionsEasy access, very clean and feels secure as well.
Catherine A | First ImpressionsCustomer service was exceptional worked well with the customers. Will use again if I need to. Very convenient. I was quoted one price during my reservation but when I went to pick up the truck the rice was doubled. I would still use this particular U-Hsul in the future.
Patricia G | First ImpressionsI was overcharged when I brought the uhaul truck back. I was told that I went over the mileage in which I did not get a chance to see for myself. Then when I moved into the storage unit to store my belongings because the house I was moving into wasn't ready, I was overcharged again. I was quoted $80.00 per month for the storage unit but I was charged $97.00. it's very very exhausting to keep calling about my money.
Erika N | Overall ExperienceThere where roaches 🪳 and a big dead rat 🐀inside the storage unit hallway area the day I checked in and I came back a day later and the rat 🐀 was still there dead on the floor.
Tiffany W | First ImpressionsTHERE WAS A TYME WHEN THE UHAUL ON OGLETHORPE WAS LEFT TOTALLY UN ATTENDANT WITH NO ONE THERE FOR MORE THAN 30MINUTES I THINK THAT WAZ EXTREMELY OUTRAGEOUS!! ANYONE COULD HAVE TOOK WHAT THEY WANTED? THAT WAS AUGUST OF 2021.
odessa h | Overall ExperienceRachel and the team were very helpful and resourceful with helping me find storage and the return process was seamless.
Ronald C | First ImpressionsThe management and staff was outstanding and helpful
Ruban W | First ImpressionsThe General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I’ve ever had. Had to pay for extra miles due to a lock being on the storage.
DEAUNDRA M | First ImpressionsI didn’t have to worry about my items they were very safe.
PORSHIA M | Overall ExperienceIt been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,Ga
RITA W | Overall ExperienceThe staff, particularly Rachael, were extremely helpful. The customer service was great.
Serenity T | Overall ExperienceThe staff was very helpful and courteous
CHARLES O | Overall ExperienceThe manager and staff were very helpful and made my move easier.
Angela H | First ImpressionsI tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.
Kathy P | Overall ExperienceI would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.
laforest j | Overall ExperienceRachel is the best. She’s friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.
Robert S | First ImpressionsI had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!
Bennie R | First ImpressionsGreat Staff.
LISE A | First ImpressionsThe employee stayed open long to help us out.
jane e | First ImpressionsCustomer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!
Ericka P | Overall ExperienceThey went above and beyond to see to I was helped. Great bunch of people proud to have met them.
Hobert V | Overall ExperienceSome of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.
Consuela M | Overall Experiencevery helpful, above and beyond
JOHN R | First ImpressionsAll the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.
tram W | First ImpressionsHad to call several times to ask them to close the account. Never answers the phone
Monicia W | Overall ExperienceStaff was very professional friendly and helpful.
Carol L | Overall ExperienceAll staff members at this location were friendly and helpful.
Caroiya W | Overall ExperienceMs. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.
BREANDA B | First ImpressionsEveryone at this location was very kind and professional.
Carol L | First ImpressionsStaff was friendly and professional assured me they would be watchful of my safety in and out of storage area.
Vanessa J | First ImpressionsThis excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.
sherri w | First ImpressionsRats destroyed my furniture
Stacey D | Overall ExperienceI didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month
Laniyah W | Overall ExperienceAudie was professional and friendly and always helpful!
joe w | Overall ExperienceThe store is well stocked with needed supplies and clean.
Bill C | First ImpressionsBecause of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟
Raul P | Overall ExperienceI had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.
Rickkea H | First ImpressionsGreat customer service.
Fatima P | First ImpressionsN/A
Prince M | Overall ExperienceVery easy, costumer service is excellent
Moonika T | First ImpressionsI will refer UHaul representatives to anyone. The service was excellent.
Barbara B | First Impressionsgreat convient and friendly
Quinn T | Overall ExperienceRats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.
Cassidy B | Overall ExperienceVery polite staff
Peter S | Overall ExperienceGreat service
Quinn T | First ImpressionsVery polite staff.
Peter S | First ImpressionsThe staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.
Sharon H | Overall ExperienceProfessional and courteous staff. Excellent customer service.
Andre W | First ImpressionsUhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.
BREANDA B | Overall ExperienceThey was very nice and helpful
Mary S | First ImpressionsAll Good
tonya s | First ImpressionsI was pleased with my service and storage
irving w | Overall ExperienceI have never rented a storage unit at this facility. Stop sending me emails.
Dennis S | Overall ExperienceThe poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.
Fancher T | Overall ExperienceNever used storage facility. Reserved but ultimately did not need.
Dennis S | First ImpressionsAwesome Service!
MAURICE L | Overall ExperienceI was very pleased with the storage Facility. The plan was great also.
Ollie W | Overall ExperienceThe fellas there are super nice and helpful
Justin P | First ImpressionsGreat customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!
Mariah C | First ImpressionsThere were a lot of roaches. But other than that, it was great!
Denise M | Overall ExperienceCustomer Representative was very helpful and knowledgeable. l was impressed!
Saul F | ReservationThere was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.
KEAUNDRA W | ReservationVery pleasant personnel. Facility was very clean. Would recommend.
larry B | Overall ExperienceVery helpful excellent services
Thelma W | ReservationThis is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.
Heather S | Overall ExperienceU-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.
TIFFANY T | Overall ExperienceEnjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.
dorathy h | Overall ExperienceI would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga
trevisha b | Overall ExperienceVery Clean & Great Customer Service .
Aysia R | Overall ExperienceMove was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!
ron w | Overall ExperienceIt was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.
Sakita F | ReservationI would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!
ELIZABETH W | Overall Experience