Gregory L. on 9/22/2016
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I accidentally filled up truck with gas and only needed to bring it back with 3/4 tank . I was told there was no way to give me any credit for this . A man that was returning a truck the morning I picked up my truck was given a credit for putting more gas than was required per contract and I thought that was ridiculous that I wasn't given the same thing !!!
That is the only reason I was dissatisfied everything else was fine . I put approximately eight to $10 worth a few extra .
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Monica C. on 9/13/2016
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The manager was very very rude he said his name was Garelle Whitfield over a gas mix up issue after I had to trade out trucks and charge me for the gas of the other truck when I tried to resolve it he told me it's not his problem he then told me he has no supervisor went I ask to speak with someone else I've rented here before and he was rude then too I call and complain but nothing was done about it
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DEBORAH M. on 9/12/2016
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These people are very, very lazy!!! Inside of truck needed to be swept out by me! and inside of cabin was dirty. Windshield was filthy with bug guts, but they all had time to be working on the engine of a Cadillac Escalade or nicer in the back,,,,,,,how interesting to see that!!! In your uhaul Bay! Guys working for uhaul in their uhaul clothes working on private vehicles!!! Must be nice!!! Probably the guy who owns the franchise???
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judy g. on 9/6/2016
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It would be helpful to know that there is a dolly and bag of blankets that take up a section of the truck and cannot be moved. We were moving large furniture and had a difficult time navigating around these items toward the end of loading. Everything else was pleasant and as expected. We were glad they were open on Labor Day, since my husband and I were both off work to move.
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Barbara C. on 9/6/2016
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fast check in, took care of everything, most helpful and kind
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Joni-jacobs C. on 9/5/2016
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No improvement necessary. Service was excellent.
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Sharon W. on 9/4/2016
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THIS LOCATION WAS GOOD. GREAT CUSTOMER SERVICE, MADE SURE ALL MY NEEDS WERE MEET IN A TIMELY MANNER.
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Thomas P. on 8/31/2016
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Outstanding people at this store
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Rodney D. on 8/30/2016
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Rates are horrible know one tells you that you will need deposit at reservations and there's hella hidden fees feel like I was robbed a fucking $40 rental turned into $103.39 after they me cross the head with all these ridiculous hidden fees. When reservations are being made I believe U haul needs to be more thorough with customers about fees and deposits. I will not rent from U haul or refer anyone
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melinda h. on 8/27/2016
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Employees could have been more friendly.
The truck brakes were squealing alot when the break pedal was pushed.
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John N. on 8/22/2016
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Just a typical dolly. Well used.
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douglas d. on 8/21/2016
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Have moving pads available.
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QUINNESSA M. on 8/20/2016
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Was in the store waiting on the cpu to load so I could pay for it.....waited almost 45minutes
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Nikkitris S. on 8/20/2016
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Absolutely perfect in the customer service category. But they should make sure all of the dents and scratches are notated before the customer is sent out to inspect the vehicle.
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DONATO M. on 8/15/2016
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All good
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Joy S. on 8/14/2016
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Make sure the truck's don't break down. That was a bad experience for us in the heat and bugs.
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Edward C. on 8/14/2016
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Train your employees to know the rules you put in place. Worse service I ever encountered from a service based company. Your company makes Comcast look good.
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Kevin H. on 8/13/2016
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0.99 a mile is ridiculous.
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Richard W. on 8/13/2016
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Associates were courtious,knowledgeable,and very helpful.
The equipment was in good condition and ready for use.
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Pearce L. on 8/8/2016
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I'm very disappointed that I got charged for a second day of rental. I understand what the agreement says. But I was suppose to return the trailer at 5:45 I called the rental location and told them I had experienced an issue and I would be a couple of hours late returning the trailer and I did return it 2 hours late. I have rented from U Haul for many years and have had situations like this come up and have never been charged for additional day for being 2 hours late on a return. I'm very upset over this and I will be expressing these comments to other people in the U Haul corporation. Thanks, Pearce Long Contract Number 91587276.
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Felicia H. on 8/7/2016
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The location where I picked the truck from was great but The reservation dept was horrible. They made a reservation for me but called the next day to say there were no trucks available. I called customer service to file a complaint. They called and offered me a 26ft truck which was too big for my needs. The next day I went to pick it up no truck! Uhaul at that location didn't have a 26ft. I called customer service again complaining and then they finally found what I was looking for a 10ft truck that was located in my area. Next time I will call the store directly.
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ALLEN F. on 8/5/2016
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Horrible location
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Frances D. on 8/4/2016
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My uhaul was not available at my scheduled reservation time. I had an hour and forty five minute delay.
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Cecelia J. on 8/3/2016
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Cannot remember the mans name but he was an older white man. He was the example of customer service that every company strives for. You are lucky to have him.
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Jury G. on 8/2/2016
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I reserved a uhaul for 2 days. I made reservations/ahead of time online. I picked the uhaul up on 7/28 and was to return it on 7/30 but instead when I went to pik up the uhaul my reservations were cancelled and I was not able to use it when I requested. I had an aweful experience with uhaul, I would rather use a pick up truck to go back and forth all day; I have always had a bad experience with the company.
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