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james dCustomer Reviews for U-Haul of Arlington Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very difficult time contacting the U-Haul location with a phone call. The phone number listed goes to central customer service after 4 rings. Those that answered the redirected call were not able to contact the location either. They took a statement and said they would send a computer message to the location. That response was absolutely no help. Why can't you hire enough people so someone can answer the call at the location and/or have a phone that allows a message to be left on that phone so they can return the call. There is an immediate or timely response needed in many circumstances. To just direct people to download the app is useless. You cut off human contact with your AI useless routing and inability to satisfy an immediate emergency. those who responded to the redirected
JOSEPH RManager was great! Fixed a problem. Made everything easy.
Cindy BMake sure stereo is working. Everyone I hita bump the radio would go to Aux that I was not using and there would be no music until 30 seconds later kind of frustrating but other than that everything was fine
Terri WEverything went well with the truck overall. The only negative experience was with the dolly I had reserved. Unfortunately, it was no longer available when I arrived. The customer service representative was somewhat rude and explained that they only hold reserved equipment for 15 minutes, and since I arrived about an hour late, they had rented it to another customer. I understand the policy, but customers should be informed about it in advance. Moving is complicated, and delays can easily happen, so knowing about the 15-minute policy beforehand would have helped us plan accordingly, especially since we were relying on the dolly for the move. This created an unnecessary inconvenience during an already complicated moving process.
CARLOS CThe auto transport could have used some grease or maintenance. Securing the wheels was a bit complicated because the strap holders were very stiff and dry. Other than that, so far, so good with the equipment
CARLOS CGreat team, great location
tomasz kAlways helpful service
Louis BThe gentleman helping me was incredibly helpful, easy to deal with and made renting the vehicle easy and almost enjoyable!
Owen SScotty was very helpful and professional as was his associate.
Jeffrey AThese guys are great to work with. Highly recommended!
tim mVery easy check-in and drop off of the trailer.. Friendly customer service rep.
Rob GSuper friendly staff.
Adekola OThe workers were very nice and professional. Drop off was very easy.
paul rNo improvements necessary. I have always had a pleasant experience at this location. Your manager works hard to please, and is always friendly andcourteous.
JOHN MCheck in was quick and easy. Everything was explained leaving no questions. Check out was the same... Great experiencer with U-Haul!
Michael SEvelyn was pleasant, efficient, and informative. Thank you for your help!
Hannah WNothing. Everything was great including the customer service from the gentleman.
Roberto OGreat customer service!
Polly NTruck was set and ready for my morning pickup..ran wonderfully, checkout was quick and easy!
James VGood customer service. The trailer did leak over night so some water got in unfortunately.
Valerie DGreat job Scott!
Kevin CScott had a very unprofessional attitude
Vincent DGreat
Wojciech PI reserved a dolly but they were all out of them when I arrived. Other than that it was a good experience.
Karson BFriendly staff and good rate
John WSuper quick service, I was on the road 5 minutes after showing up.
Matt CThe guys there were awesome!!
Steven GNever a problem with this location. Fast and friendly
Albert MFriendly and helpful
Maria LIt wasn't professional looking, but it was a great location, and they had what I needed, so it worked out.
Terrie Cgreat service
John MThere was literally dirt or some type of substance on the handles and mom's attic
James MVery proffessional and polite people
Adrian SThe guys at this location were great!!
Steven GGreat service, van was clean and worked perfectly! Would come back again.
RAUL PThey charged me 200 extra dollars???
Pablo ETruck was old and the ride was very rough, fuel economy was poor.
ANTHONY PGreat people working at this location
PHILIP FThis location needs parking spaces for 15-20 minutes spots.
Manisha RThe people who run this location are fantastic! They are helpful, honest and friendly. I have rented at least half a dozen times in the last 4 years with good prices and no problems.
Jeff BProfessional, friendly, simple rental process. Thanks!
NORMAN SAttendants were friendly and informative. Only complaint was the inside of the site had a bathroom smell. Other than that, very positive.
Paul BA+
Wojciech PScottie and his team are always so helpful and provide great customer service. We are there every weekend and that's why we keep coming back. Thanks guys!
Linda CThe staff here is always friendly and efficient. I have done business here numerous times and never have been disappointed.
GEORGE BExelllent service
Maria LThe manager was very helpful!
Charlie DGreat job!
Kevin Cthe worker that helped me today definitely made my experience better then i would’ve thought he helped me out pick the right trailer hitch and connect the trailer definitely 10/10 experience
Jesus HVery courteous and professional staff. Quick check out and check in of the truck.
William SThe only issue I had was with the APP and picking up with my mobile phone. Would have been nice if the wording said, “Unlock the lock on the back door using this code!” Not all the other verbiage. No clue why it had 2 different codes? Had the hardest time figuring out where to find the keys in the middle of a torrential rain storm.
Margarita SRental Location is very friendly and focused on customer satisfaction.
Andrew KFriendly and professional support specialists. Very helpful great experience.
tom cMy customer service was fine but agent was very short and ruse with other customers and to his co-worker. Just need to be a bit more customer service friendly and professional.
Nicholas Peverything went very smoothly, thank you! Easy to check available vehicles and make a reservation, good reminders and followups prior to the rental day. Supplies available and reasonably priced. easy pickup and checkout. Return process very quick and easy. Hours at this location very convenient.
Jim PManagement is not honest. There was no dolly in Truck when rented. They wrongly charged me for misding dolly which should be the management responsibility to keep inventory
SATISH GFriendly
alex c