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Alexander CCustomer Reviews for U-Haul of Arvada
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van has line connected to the tank was loose. Upon pickup, We had filled up the tank since it was close to empty. After, as we were driving another driver was beeping at us pointing to the tank. We pulled over to find this tube completely dislodged from the gas tank and spilling gas all over the side and road as we were driving. Did our best to tighten it and drove the rest away to the location to pick up the items for moving. We continue to check on it through the process since it was a long day moving. I brought it to the attention of the clerk upon my return. I was a bit disappointed because it definitely was a hazard and a safety issue for us. If a spark would have happened it would not be a good turnout.
Tina BRented Van nice clean no problems.
Bessie HThe staff at this location were very patient and helpful. The phone app and process required to rent a truck, however, is terrible. It is not intuitive and did not work smoothly. It took 50 minutes from the time we started the process until I drove away with the truck. The staff had to use some of their own work-arounds to make it work correctly. The truck was clean but it is older and the ignition key does not work properly. It requires jiggling the key just right to get it to turn in the lock - a staff member had to show me how. Despite the extremely nice and helpful staff at this location I will not rent from U-Haul again because of the terrible phone app and its complicated and poorly designed process. However, if someone wants to rent from U-Haul despite the terrible phone app process I would recommend this location because of the great staff.
duncan mVery disappointed with no customer service. I had to scan and check myself in. This is something that your representatives should do, why else would they get paid? I basically did their job for them.
Alexis GVery friendly and helpful staff!!!
Michael BThe female general or store manager was absolutely fantastic to work with. She was thorough, friendly, and efficient. Great experience overall.
Mary CBoth women who helped us get the rental and return the rental were professional, proficient, and were very helpful. This took away any stress! I used them for my last move to a new school a couple of years ago and because it was so smooth, I went back and they had all my info all on file! So easy!
CARINE LThe women who checked me in was fantastic. She was very helpful and kind. I am sorry I did not catch her name. Did notice her name tag said "owner." :) The cargo van was very clean and great to drive! Very happy customer. Thank you!!
Nicole KI don’t make recommendations. The process was not friendly to anyone without a cell phone or typing issues!!! I was upset that I was forced to use a he online site which requires my phone to alllow, photo, tracking. The agent waited for 10 min. While I waded through your form.
KEITH EMoving, never any fun, has been eased a bit by the good service of this U-Haul dealer,
ROBERT SAwful check in process and app is not user friendly. Luckily staff was nice and helped.
krista sEverything was amazing! Staff was fantastic and helpful but why do you give me the option for mobile pick up or counter pick up but then get mad at your staff when they do a counter pick up?? Like what is happening because this is the second U-Haul company I’ve been to where they have told me that you get mad at your stuff when they allow people to do a counter pick up!!! so then there I am at the counter all irritated doing it myself on the app like I just don’t understand it If you want people to only use the app then don’t give them the option for counter pick up!!!!
DANIELLE BThey are both so kind and helpful at the desk. Absolutely amazing service
Linda BVery safety conscious and super friendly, I probably would've gotten a great truck if I picked up here in the first place , these guys were great!!
Jason MAll the staff, from check-in to return, were friendly and helpful. 5 stars
Todd IThe staff was amazing! The location had what I needed. Everyone was extremely efficient.
David GExcellent customer service from Dashawn! She was friendly answered all my questions. Great experience Thank you!
Karen PAlways wants to do self checkout when staff is there
PAUL SUnfortunately the location that I had made my reservation for did not have the truck so I had to go an extra 20 miles away to get the truck. T
Jason LGreat experience overall! Did self check in and out was very easy. Very friendly staff
Terry CBoth the team members who set us up with the vehicle and checked us in at return were very friendly and helpful.
William JKeep this employee. She was composed and courteous while handling five customers at the same time by herself. Very impressed
Stephen BTrucks are clean, well maintained. Nice work UHaul!
Dipankar GThe poor girl running the operation was there alone. She never lost her cool and even flashed a beautiful smile. My suggestion is take care of employees like this. They are the foundation of the U-haul business model.
Anthony SGreat customer service. They were quick to swap out the trailer when I needed a different style and was tight on time.
James NThe person helping us was trying to multitask and honestly it made things take way too long. Instead of focusing on the customer she was helping (me) she was listening in on another workers call and kept inputting her opinion to that conversation. She was not professional at all.
Madison RNo comment
JUAN GDixie and Kathy both displayed exemplary customer service! Soon I will bring donuts for you all! Quick tip to new guy please do not ask customers to remind you to give us equipment our equipment, we’ve requested on app, I have a thousand things going on, maybe be equipped with a check list to help us (the customer) I forgot to grab furniture dolly BECAUSE I forgot to remind you! Thanks! Other than that hiccup I appreciate ALL the staff including new guy! This is how we learn.
Millie EI want to be clear, this review is NOT an indictment on the employees. The two I spoke with were very nice. This review is about how stupid and wasteful the pick-up process quickly became... Walked into the branch and was greeted by a very nice guy behind the counter. Instead of him checking me in and handing me the keys like I'm used to, I had to scan a QR code to go to a website. After filling out and submitting my information- which I had already done when making my reservation- I then had to sit and wait for someone to approve me to be eligible to rent the vehicle. The guy behind the counter was forced to stand there, wasting everyone's time, and told me "if you type 'Hello' it should bump you up in the queue". Almost 30 minutes after I walked in to the building, I finally got the key and the truck. A process that should have taken 5 minutes tops, while a very nice employee was forced to just stand by, completely helpless to move the process along, all because you've taken away your employees' ability to do their jobs.
Mark SGreat experience and the van I rented ran like it was brand new!
Dita AThe location was fine and the staff was excellent. But the online check-in process was absolutely horrendous. One of the worst experiences I’ve ever had with any company. It took an hour to check-in using my phone. The store lobby had five different customers struggling to get through it and one employee scrambling around trying to help everyone. The process from a company policy perspective is insanely stupid and creates a miserable and frustrating experience on a day that is already stressful for people. I will never use U-Haul again. Also, you have a myriad of fees and surcharges added onto your advertised price, which is in violation of Colorado law HB25-1090. You’re literally committing crimes and I’m forwarding all my receipts to the Attorney General’s office.
Patrick FDixie was amazing! The location was absolutely crazy busy and she handled it with ease and professionalism! She is a rockstar!
Jessica MActually allow your employees to assist customers rather than having to do the check in and everything online.
KIRSTEN MThey sent us on a 2000 mile trip with an old trailer with retread tires. 500 miles into the trip we had a blow out. My contents in the trailer are damaged and now I have to attempt to get reimbursement from this “insurance” U haul sold me. When we picked up the trailer the guy working stated I just work the counter I’m not sure how to hook the trailer up. Obviously he doesn’t know how to check the tires either. For a big U-Haul store this location could do ALOT BETTER!
Kevin MEverything was great. Showed up without a reservation and the nice lady at the desk fixed me up with a small truck that I needed for about four hours. The entire process was really easy and the truck was just what I needed.
ERIC DThe best part of the service was the woman who waited on us, Dixie. She was really helpful. We booked a 15' truck and when we saw it, we were clear it was too small for the job we needed to do. She helped us find what we needed and was pleasant and informational. We couldn't have done it without her. The truck, on the other hand, shook terribly when at highway speeds and was very difficult to drive on any highway roads. At one point we had to get off the highway and use frontage roads it was shaking so bad. We could only do 40 mph when the speed limit was 65-75 mph. It made the whole day go much slower than we had time for and was very stressful. When we moved across country three years ago we used Penske and had no problems. The truck needs alignment and other maintainence it wasn't getting. Awful experience.
Sally SIt would have been nice to know the return policy up front. I didn't know I had to use my phone when returning the trailer now I am being charged and extra $20.
Marlene DOur experience with the U-Haul location at 6275 Wadsworth was excellent. Both staff members we worked with, Dashawn and Malik, were helpful, friendly, and had great attitudes. They went above and beyond to make sure our rental was a success. We originally reserved a 26-foot truck but quickly realized it was more truck than we needed—or honestly felt comfortable handling. When we asked about switching, they had us in a smaller truck within five minutes. The truck was clean, the process was easy, and the move went smoothly. I highly recommend this U-Haul location for any truck rental needs.
Ian SVery friendly and kind staff.
christopher MNothing to improve! The site is very well maintained. The service was efficient and exceptional. I appreciate the availability of the staff; whether it be clearing a problem or enjoying the present moment. A lovely human and U-hauling experience. Thank you, All.
JOHN OThe van was nearly empty of gas when I picked it up. Also, the U-Haul app is glitchy and difficult to use. The service at this location is good and there are always vehicles available.
Linda SThe location was a bit difficult to maneuver with a large truck and trailer. The personnel was helpful with managing the return activities.
Theresa LThe ladies working there work hard. They're good at their jobs. Overall a very simplified and streamlined process. I would and use U-haul again. The location is conveniently by me as well. 5 stars.
will bJames was extremely helpful and friendly. Made the process effortless.
JACOB PWe could not have figured this out without the guy helping us. I think his name was Jeff, he was awesome. The website and phone calls were a pain in the butt. Could not have rented without his help.
Chad VGreat customer service and the install took an hour vs the 2 hours that was quoted. They did a great job!
Ann DVery helpful
Patty ADelete your fucking app. It doesn’t work.
Jackson RSuper friendly and helpful. I’m not great with backing trailers and they jumped in to help without me asking. Super easy to work with.
Chase DExcellence service 👍🏼
JOEL H24 hour rental reservation was not being honored bc of glitch of checking out 10 minutes early. Fix it Uhaul, the 10 minutes caused aggravation for me and your employee.
David BI found it very easy to rent from uhaul
Christy PI had to repeat/provide everything I had already done online when I picked up the truck for some unknown reason. Then it had less than 1/4 tank of gas in it.
Melanie SDixie was slammed with business, she called me to come in early because they were slow, when I showed up they were getting swamped. Dixie went to every new individual and made sure everybody was taken care of. Insured everyone that she and everybody at U-Haul under control and being taken care of.
MICHAEL FNice folks!
ROBERT SIf you ever want anything done with you all contact the person from Buckley and Iliff U-Haul because they will help you with all the other U-Hauls cuz the other U-Hauls are f****** stupid if it wasn't for the people at Buckley and Iliff U-Haul my life would have been difficult and that's just my opinion for whatever f*** you
BRIAN NCheck in and out via the U-Haul app very smooth. Worked with me on return time and the customer service was excellent!!
Leslie SThe check-in process was excruciatingly painful.
Galina LAn employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?
Stetson R | Overall ExperienceVery nice, knowledgeable staff. Thank you.
Daniel B | Overall ExperienceIncompétent, unavailable, difficult to work with and no sense of customer service.
Emma M | Overall ExperienceAfter spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.
Taryn C | Overall Experience