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Clint ACustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cab reeked of cigarette smoke and seats were sticky.
George RMy pick up location was changed to this location which was further away from where I needed to load the vehicle. I was only given 118 miles to use from pickup to drop off. I was not given any additional mileage since the pickup location was changed by UHaul. I ended up going over the 118 miles allowed.
Kevin DGreat service, no need to change anything. thank you
Dan KHave used Uhaul for many rentals over the last nearly 50 years. No major “hiccups”. Even had a flat on a 26 foot truck in the desert some where in New Mexico on a Sunday. I called and someone came out and took care of the problem in 2 hours.
PETER CGreat customer service from start to finish.
James Defficient, helpful, and friendly service and clean well equipped box-truck with rear view camera.
Steven GPerfect customer service on both the pickup and drop off sites!
JOHN PApp wouldn't work to take pictures. Lighting at drop off hard to get accurate angles and no customer service available during difficult time. I've used this store before and didn't have half the issues I had this time.
Denise TCustomer service was fantastic. Devin was super helpful
Caleb WI needed my unit last minute and they had it and got me right in. They didn't act like I was a pain and treated me very well. Their phone rep was nice and my check in and return people were great.
Bradley WChange nothing
Mark PSuper easy Check IN! 5 Stars
Timothy WThe staff was very helpful and informative.
Mark DThe people that work at this location are TOPS! Extremely helpful, quick and friendly. My go to place after moving 3 kids through college. Best part is they always have something in stock that works for me.
Daniel OThe 26-footer was really difficult to drive on the highway, compared to the truck I rented from Enterprise. I rented the truck from you 3 years in a row. The truck shook so much on the highway that I thought the truck was going to break apart.
MATTHEW YWent above and beyond to help us!
Brent HThe location looked nice. I only dropped off the truck after hours.
David EQuick & easy.
Richard KThe whole process went as good as it can get. It was a very pleasant experience.
Philip SThey parked the trailer for me. Thank you guys!
Eric CThe motorcycle trailer had debris in it. The trailer lights that would not work at first and then they be plugged in and they did. I also had problems when I was in Phoenix with the connection and when I brought it back, I asked for a little help press prostitution for my difficulties. They refused and he was rude.
FREDERICK SThey charged me $100 more than quote on receipt
WILLIAM EDrop-off location was fine, other than having a very crowded parking lot where is was difficult to maneuver.
Thomas HEveryone there is polite and on task.
JORDAN BHave been using this location for various rentals for many years and have always found them to be friendly, efficient, and helpful. Very pleased.
Robert ZKeep accurate records. I was given paperwork showing my rental had 3/4 tank of gas. I was teaching my son what to do when renting a vehicle and my actual gas level was 3/8 of a tank. If I hadn't been so diligent, I would have had to buy an extra 1/2 tank of gas. I wonder how many people don't double check and get cheated?
Debbie CHave more pick up trucks available. For a quick job! Didn’t want to rent a huge box car! It was unexpected and cost me an arm and leg for a simple rental.
Tracey MNothing. Great experience. Thank you
Thomas NThere was just a lil dirt in cab and floor from prior renter. I wasn't too bad, THANK YOU, ballwin and bigbend locations!
Cynthia DClean trailer and great service!
Steven KEveryone at this location is very kind and helpful, the customer service from everyone there is very appreciated!!
Bryan KYou're the best 👌 👍
ZUFER BPick up was very easy. The guys behind the counter were all working together to make the process quick. On the return, we had 3 returns in front of us and 2 people getting hitches. They were able to quickly move us through.
Brent HQuick. Friendly. Helpfu
JANE SNothing
Ryan KThe rental pick up went smoothly and I would definitely give it five stars across the board, but I had a faulty mirror that caused me damn near a heart attack all the different times I had to get off the highway blind. I asked for a refund and was originally told $50 is all I would get then we settled on 100 which I feel is not even close to meeting my expectations. I don’t think you all saw the seriousness of me trying to get off the highway all these times blind because the mirror went completely outward on me.
Rene SAgent showed me how the wiring convertor was not installed properly. Very helpful.
Lee CSuper friendly and made suggestions to make my day easier with the return. He was correct.
Jeff PCustomer need to be Patient but overall they are very good people
Adebanjo PFast and friendly service good value!
chad tN/A
James HNo issues
JEFFERY MVery friendly staff.
JULIANNE BCourteous and professional
Lance FStaff were exceptionally professional, polite and helpful
martin m