Great experience. Staff was efficient and friendly. Equipment worked well.
Janet SCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people working here are fantastic given how busy this location gets. There was one person handling the line and it moved pretty quickly, even though he had to run in and out of the building setting things up. I really would encourage this location to have more people working at once. I think this is a lot to put on one person.
George JDon’t like the dollar per mile charge plus filling the tank at end on pickup truck rental. Don’t advertise the 19.95 pickup rental when the actual cost is 4 times that.
Robert Lvery friendly and prompt
M LHave more trailers available at this location
James FNever had a quick or easy check-in at this location. Today I did everything online, but the truck assigned didn’t exist and so I had to go through the counter. Guess what? 9am arrival and 9:40 before the truck was available.
C EVery professional- all that I dealt with were friendly, helpful, knowledgeable and quick. This was by far the best experience with UHaul that I have had
Melvin OLet people know that a reservation at a particular location means preference, not guarantee that the equipment is going to be there. I always thought that making a reservation at a particular spot is where you're going to pick it up, that's how it should be.
NIR RThe Staff was very helpful, courteous and professional. Thank you.
Doug SWell stocked with everything. They made it quick and easy. Trailer is rock solid and worry free. Quick service. And helpful.
John GThis location has excellent customer service , always friendly people ,willing to help, would highly reccomend them to anyone looking to get a truck or trailer. Or any moving supplies.
ANN RNo improve just continue given the same great service.
Dan KN/A
Marquesa DHave used this location for new many years, all went great as expected
Kevin RHaving the salespeople stay visible for drop off would be nice. We didn't realize there was anyone working until we finished doing an online check in, and I believe it would have been faster for all involved if we knew she worked there and if she stayed until we were finished checking in on the app.
Kent KEverything is fine
rick GN/A. everything was very smooth
Ed FThe person that took care of us was very pleasant and explain everything.
Serenella CThis location has outstanding customer service, the equipment is clean and well maintained. Anytime I need a uhaul I always prefer using this location, I feel safe and well taken care of.
ANN RGood location. Plenty of equipment. Very busy, so had to wait for a while for service.
Tom CSame as above. Friendly. Fast service . All good
Mark BNoone answered the phones. Tried to call and extend my rental 4 times with no answer. Had to drive 40 miles to tell them and he looked at me and said " I just got here, I dont know" with a I dont care look. Never apologized.
MICHAEL S10/10 experience from start to finish. Online rental was seamless, pickup was easy and truck was ready to go, customer service was great during both pickup and drop-off, and drop-off couldn’t have been smoother. Will definitely recommend this location!
Jeff DGreat service
ALEX BFriendly helpful staff. Clean equipment. Easy to use Thanks
WALTER RGreat service, friendly staff offer good advise.
Karin MDaniel is awesome. Big help and very conscientious. He made sure that we were safe and on our way
Ken PThe staff at the Ballwin location were and always are exceptional. The morning we were there the computer network system was extremely slow so it was taking at least 30 minutes to check 1 person into the system and assign a truck/trailer. The staff told us that the network issues happened frequently in the summer. There was a line of people out the door waiting to get a truck/trailer. Since I did my reservation on line, I expected it to be a smooth and fast process. The staff was doing their best to speed things along, but with the network issues, they were stuck waiting for the network to respond. For a company the size of UHaul, this is unacceptable. If it is a known, frequently occurring problem, then it needs to be addressed by corporate, as it is a corporate network issue. The network issues put a great deal of stress on the employees because they are trying to help customers, but are being slowed down by the network problems. I'm sure this is probably a company wide issue that is occurring at most locations across the country. Unacceptable situation for a large corporation dealing in customer facing customer service.
Susan HExcellent staff great equipment. Im always gonna choose uhaul
JAMES GThey were very unprofessional and not helpful and they didn’t answer questions or give us information that they know they could have gave us
MILTON SEasy to get the truck, and return!
Sonya BWas less fuel than marked when started. Condition of rhe truck was rough. Missing window crank handle. Driver door panel falling off. Return was almost impossible. Understaffed.
TODD CI had a reservation to pick up the U-Haul & dollys at 9:00. When I arrived there was a line out the door because their systems went down (apparently this happens every weekend) lets me say the workers were phenomenal and doing there best in a cruddy situation BUT this seems to happen a lot. TWO HOURS LATER I finally received the truck WITHOUT the dolly’s….. Again-not the employees fault, they were just as frustrated but I will think twice next time
Laura DToo slow to pick up truck due to slow computers
darren tThe computer system was horribly flawed resulting in a 55 minute wait to get a trailer that was reserved and after checking in on-line. The staff were visibly frustrated with the poorly designed system but were very professional.
Michael GYour questions above are NOT FAIR to the employees. Everything was PERFECT EXCEPT THE 65 MINUTE WAIT FOR A E MINUTE CHECK OUT. Men were nice - great product. BUT YOUR IT PEOPLE NEED TO BE FIRED!!!!!! Your system not working - inexcusable. You are bleeding money and ruining your brand. What the hell are you thinking? Service is every businesses product. Smash your computers - hire talented tech people. Your employees should all quit - they got beat up for hours.....and according to them - its every business day. C-Suite should be wiped for this. Always welcome to call me.
BRIAN TThe owner was helpful in getting us a truck to use on the spot. We've visited this location alot as we prepared to move. Every single time, the staff has been friendly and worked hard to help us. Thank you!
Heidi GToday was a bad experience. It appeared that there was not enough help. I booked trailer online and got there at 9:04 am. I didn’t get out of there until 10:05. No one there was very apologetic about the long wait but luckily none of the customers were angry and handled it well.
George KCustomer service excellent
Stephen MMan on duty was very helpful
Thomas BThey need more space inside the store and for more trucks.
ellen wWas an easy and good experience. Helpful team. Thank you.
Todd MUnder staffed for the day didn't get the dollies I asked for out of stock which makes no sense. Roll down windows and no back up camera.
Stephen ETruck smelled like smoke. They charged me $17 for fuel and I drove it less than 12 miles. I couldn’t even tell the gauge had moved — felt very punitive.
DAVID BCab reeked of cigarette smoke and seats were sticky.
George RMy pick up location was changed to this location which was further away from where I needed to load the vehicle. I was only given 118 miles to use from pickup to drop off. I was not given any additional mileage since the pickup location was changed by UHaul. I ended up going over the 118 miles allowed.
Kevin DGreat service, no need to change anything. thank you
Dan KHave used Uhaul for many rentals over the last nearly 50 years. No major “hiccups”. Even had a flat on a 26 foot truck in the desert some where in New Mexico on a Sunday. I called and someone came out and took care of the problem in 2 hours.
PETER CGreat customer service from start to finish.
James Defficient, helpful, and friendly service and clean well equipped box-truck with rear view camera.
Steven GPerfect customer service on both the pickup and drop off sites!
JOHN PApp wouldn't work to take pictures. Lighting at drop off hard to get accurate angles and no customer service available during difficult time. I've used this store before and didn't have half the issues I had this time.
Denise T