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Darlynn HCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had over 24 hours left on our rental and got 4 phone calls from them asking when we were returning the truck because they wanted to rent it to someone else.
SUSAN BQuick check in was awesome by employee.
BRIAN AThe only reason I didn’t give 5 stars is that there was equipment—trailers —in the handicapped parking spots. Being disabled, the distance between handicapped parking and regular was enormous, especially after a stressful move.
ROBERT C5 minute turnaround picking up and dropping off
ROBERT DChelsea was a great help!
MARY OAttendant was very nice and got me on my way in a very quick manner.
THOMAS KDid not have reserved equipment.
PATRICIA BQuick service!
JAN KI might have chosen excellent, but I knocked it down to two pegs due to just one aspect. I had ordered a dolly and was annoyed when told they didn't have one to give me. They asked if that was ok, and I said, well, I guess it has to be, because you don't have one to give me. I was hauling a bunch of items, including a whole lot of boxes, some of them heavy, to a storage unit. And sure enough, the walk to my unit was substantial, and I had no dolly to transport the boxes. Needless to say, it was a TON more work and took WAY longer than it would have if I was given the dolly I had ordered. So while that may have seemed like a minor inconvenience, it made the move so much more difficult on the back end especially.
WILLIAM RExcellent service!
JOHN DThe brakes were very very soft. Dangerously soft. The transmission defaults to "tow/haul" at start up. It would be nice for the attendant to explain how to drive the truck in normal drive mode, particularly when driving an empty truck off the lot. Tach was at 3,000 RPM on a flat road. I though the transmission was going to blow.
MARVIN CMany of the people at this location are excellent. Others come across a little too casual/unprofessional. Smoking while checking back in a truck, talking to each other about non-business activity while servicing customers, etc...
RANDAL DChelsea is so great to work with
DAVID REasy rental and easy to use equipment. Love the ramp on the smaller trailer. Helpful staff and convenient pick up and delivery
SARA SExcellent service which was also quick and easy! The condition of our the truck was clean and drive well. They had it ready for us and cool on a hot day. Checkout was efficient and simple to do and it was affordable.
DAVID MThe team at both stores in Balwin were fntastic
ROBERT BThe rep who helped us get the trailer attached was great. Very professional.
Carrie JThe staff were very friendly and helpful. They help you get what you need without trying to sell you supplies that you don’t need. They seem to enjoy helping customers.
JOSEPH LDid not have the equipment we ordered. Truck windshield wiper cleaner did not work and front bearing sounds like it is going out
JOHN AEverything was great
ROBERT DStaff was friendly and quickly got us checked in and out.
CHRISTOPHER MEverything went well, friendly
JOHN HIt was great service and everything worked out! Always pay for the insurance, just because… it’s cheap and you never know…
JOHN SI was so impressed with how professional the Pick-Up location were! All the people made it easy and were extremely helpful in explaining to me about the trailer and what to be careful of while pulling it. I went from St. Louis MO to Chicago IL then to Holland MI, and the equipment performed perfectly. All in all, it was a great experience. Thank you
WILLIAM SEverything from your employees, equipment and services was excellent.
EDWARD GEveryone there was respectful, kind, funny, and polite, which left a great experience, and I would definitely use them again.
MARK TPick up/drop off were easy. Special shout out to logistics team. Wednesday I had to up size the rental. Logistics located & reserved the trailer.
KURT MNothing. Everyone was helpful and friendly. Great last minute rental.
THOMAS NReady, quick, and convenient
DEBORAH WStaff was amazing and helpful
KAVIN CAll good
LAWRENCE BGreat customer service. friendly staff and quick service.
Lloyd NGuys we’re very helpful. Was a hot Sunday evening right before closing.
holly eFast and simple. My only note is to double check all equipment requested is in the truck. Had to drive back for the appliance dolly but it wasn’t a big deal.
DANDREA JThe treatment from the employee was very good
HATEM OThe operators manual was missing, but other than that everything was good.
MARK CEveryone at this shop was overwhelmingly professional & personable. I arrived for a noon hitch, brake controller etc install. (95 degree day, feels like temp of 107 in the shop. These guys did an immaculate install. They cut no corners, period. Highly recommend this shop above others particularly because of the staff. Everyone has parts, these guys make the difference.
jc gKeep up the great work!
CAREY MEmployees were excellent.
Richard ANA
DAVID HBoth locations did a great job. Friendly and professional
LAWRENCE MVery pleased with everything
KEEVIN SDrop off location was incorrect. Had to call at the correct location to get it changed. It took a couple of call transfers to get it done. Added 15+ minutes to the drop off.
DAVID Y