Customer Reviews for U-Haul of Bensalem

Rating:

5.0

Seamless transaction. Courteous staff at this location.

Rating:

1.0

I will be contacting corporate unless someone reaches out first. Arrived at 8 for my pick up I had an hour. Used mobile check in and my equipment was not in the truck I rented. The store did not open until 9. Had to wait in line for close to an hour to be told our apologies we don’t have any equipment. They sent me to Bristol where I then had to wait again. I did not start moving until 10-30 pm and lost out on valuable moving assistance leading us to be moving until late at night. No employee would assist with mobile check in which timed out due to no equipment and it told me to go speak to an employee for assistance. I had to wait in line which then timed the request out. No employee knew what I should do regarding the check in process at that point. HIGHLY disappointed and it was a really bad experience that made moving really stressful.

Rating:

5.0

Salesman was only person working, and he was very polite and not only was he working in a thunderstorm to get me hooked up and on my way while answering the phone he took time to make sure all was safe and ready for me to proceed! This employee did an excellent service and he was very friendly.

Rating:

5.0

I feel it is best to talk directly to the office for setting up and confirming reservations so always check to see if you are speaking to the people at the location. They are very helpful at this location

Rating:

1.0

Dudes couldn’t even look at me when asking me questions. Was told $45 online, told $74 at location and in the end charged $130. Will never recommend this location or any other uhaul location. Absolutely awful experience.

Rating:

5.0

Surprisingly bensalem was fine and fast. Professional

Rating:

5.0

My experience was so good , before I rent a van for my friend car , now í don’t need to ask to my friend for he’s van , the process online to rent a U huaul is very simple and quick!

Rating:

5.0

Это лучший сервис в США 👍

Rating:

3.0

The clerk was having major issues with the system so check in and pick up took way too long. The clerk wasn’t the issue but instead the overall system was. Had issue with the App as well at the same time.

Rating:

5.0

Keep up the great work

Rating:

5.0

Brendan’s a top notch guy. Honest and always willing to take the extra time to make sure the customer is completely satisfied before leaving the store

Rating:

5.0

I had a great experience! Thank you!

Rating:

5.0

I’ve used UHaul many times in the past. This remains my favorite location. Everyone who works there is knowledgeable and helpful. The trailers with the ramps instead of doors are the best. Please phase out the trailers with doors!!

Rating:

4.0

Communicate to customers - accurately - how tolls work in a U-Haul. Go through EZ Pass? Get a cash ticket and pay at the next toll booth? Actual, correct, thorough information relevant to any area the U-Haul may drive. Same with driving on highways... can a U-Haul (van, truck, etc.) drive on Cars Only highways, or only in the Trucks and Cars lanes? Can a U-Haul van go on Parkways? Customer experience with your brand doesn't end at the pickup counter.

Rating:

3.0

What we did NOT appreciate was U-Haul calling us the day before our trailer rental pickup to inform us the size we rented will not be available ! Oh, we could pick it up hours away if we wanted or switch to a signifigant smaller size. WE had no choice and had to opt for the signifigant smaller one. This is definetly poor customer service and poor planning on U-Haul. When we shared our story at a gathering, evryone informed us that U-Haul is notorius for this tactic. We will purchase our own large enclosed tailer to avoid this conflict going further.

Rating:

3.0

Vehicle had the check engine light on, trans made winding noise when downshifting.

Rating:

2.0

Complete lack of customer service ... This associate did not get out of his chair, did not extend for a handshake or even remotely look like he wanted to be there ...

Rating:

5.0

The renting process was streamlined and made it easy to rent and enjoyed my experience

Rating:

5.0

Best customer service! Regular customer!

Rating:

5.0

Just few items didnt get what I ordered

Rating:

3.0

Customer service was great BUT the vans windshield wipers did not work!!! We only found out when it started raining on I95. Incredibly scary and DANGEROUS. The store worker told us nobody will come to fix them which leads us to believe they knew about this before renting us the van!!!!

Rating:

5.0

Dont see any reason for improvement. Staff is courteous and efficient. Always a great experience

Rating:

1.0

They charge me like $180. with the broken box truck without AC. I never paid that amount to any other vehicle 10 foot broken track without ACfor four hours.

Rating:

5.0

Would have liked to check in and get keys through the app but for some reason it didnt work.

Rating:

1.0

Added ridiculous $500 cleaning charge for putting tv box in their dumpster and then removed It when made aware was not allowed to dispose of there. Avoid, multiple reviews online of same experience

Rating:

5.0

Very friendly. Dropped off the truck and we were out the door in minutes.

Rating:

3.0

Take better care of your vehicles, truck smelled like pee and the steering was awful!

Rating:

4.0

Agent was very helpful and made sure I was road ready in using the product rented.

Rating:

5.0

The U-Haul truck drove pretty well no issues at all!

Rating:

5.0

I did not see your text message on taking photos of any existing damage until I was already loading up. I suggest doing this before leaving the U-Haul location, the old fashion way, on paper.”

Rating:

1.0

UH asked me to move pick up locations. I agreed. When I got there, no one was there for check out. I called and waited and we finally converted the reservation to 24 hours and a black box for keys. After registering, I find out that there is no black box for keys. Called again and waited. Was told to go back to my original pick up location. I asked for the district manager to call me. 24 hours later, no call. 48 minutes late for my move. Poor service UH. Get your shit together. If I could, I would never use you again.

Rating:

3.0

Have the employees be a little friendlier and explain things a bit better to help the overall customer experience. also, i know it's a truck rental, but the inside could be a bit more inviting. Pretty dark inside.

Rating:

5.0

Excellent service! Thank you!

Rating:

5.0

Quick in and out on pick up and drop off!

Rating:

5.0

It took me over 1 hr the application kept crashing whiched cause the late return & pick up

Rating:

4.0

Was good, no issues

Rating:

4.0

Truck door trim falling off and transmission struggling

Rating:

1.0

I ended up having to pay way more money than expected! I got charged an extra cleaning fee for no reason and other fees that added up to just under $300!

Rating:

3.0

There was trash in trailer which I needed to clean out when I dropped it off after my trip.

Rating:

5.0

Everything was smooth and convenient.

Rating:

5.0

Cool staff. Helpful and accommodating.

Rating:

5.0

Person working was friendly and extremely helpful

Rating:

5.0

Worker was helpful and friendly

Rating:

3.0

The checkout process after hours takes some time , it could be more efficient , and more visible

Rating:

1.0

Over charged

Rating:

5.0

Bien servicio lo máximo buena atención buenos vehículos

Rating:

5.0

Great

Rating:

5.0

Nothing else

Rating:

5.0

Quick and easy very simple

Rating:

5.0

We had to call customer service due a previous issue with another location, she was really nice and helped us to make this new reservation . The gentleman in this location was very pleasant and patient.