It took the location 2 days to check in the truck after I dropped it off & they were not helpful in terms of responding to the issues I had with the truck.
Colleen ECustomer Reviews for U-Haul of Cicero
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THEY WAS GREAT NOTHING TO IMPROVE
Dorothy HWhen I arrived no one was at the front desk even some customers walked out I eventually when to the back to get who was the store manager and she gave me the car hauler. When I returned I went straight to where the store manager she stated that I had to walk thru the front which I don’t mind but the matter of the fact she had a friend of hers in the are she told me I could be that it was only employees only so who’s was in the wrong here I will never go to that location to get bad attitude down a store manager who should be more polite to customers
isai bI mean I don't really know what to say what to improve never had a problem
Michael LIt was a long wait and the process of checking it out is a long process as well.
Olga OI think the trucks need to be serviced more often. The people that work there are awesome.
edwin dExcellent customer service from staff
Yvette RSuper bueno en atencion 100% lo recomendaría
Jackson gNothing. Everything was great 💯 🔥
Michelle SThe gentleman has excellent and patient and I can truly appreciate his customer service.
Sharon CYou all didn’t have any staff I waited 30 mins to be seen the truck I received had a bad odor to it the brakes were almost to the floor and it kept jerking as I drove it it kept shifting in other directions it was horrible it to sooo long for me to move and get to my destination
Chavon JStop having other customers fill up the gas tank to 1/4 when we get the truck after a customer don’t put gas in the truck and it’s almost empty. Think about it.
KELI AMaybe offer a free day of truck rental after renting the truck 4 to 5 times during a year
Wendy GHave more than one person at the counter.
Don WLong story short. Redhead needs to go that works there. Didn’t want to work lied saying they’re had no trucks with 15 trucks in the lot. Don’t know her name because she had her name tag flipped at. Very poor service.
Alex BThank you everything excellent
Beatriz BI have no complaints
BARBARA LVan was real dirty, discussing steering wheel and outside very dirty
RONALD LHappy
Marcos AExcellent, professional and seamless experience. Thank you.
Kevin KWorker was more into his personal phone conversation via his earpiece. I had swapped out a total of 3 cargo vans until I received one that was up to par
Tiffanee RIt was filthy, dirty smell, like cigarettes
RONALD LI’m happy
Barbara HExcellent service and equipment, would definitely recommend and rent here again
Jesus NCustomer service A1 love everything about it I highly recommend them.
GLORIA HProfesional
Jaime Vthis location was the best I have ever been to.
taniqua wYour app system with the checking in and checking out of the vehicles is horrible. It's not very customer friendly could use some updates and sometimes doesn't work at all
Christine pThe personnel at this location were extremely helpful and professional.
DWIGHT TNothing
angela pBe equal be the same What everyone
Daniel LEverything was great
Latanya RWindow was left open and seat was all wet , remind customers to close windows
Miguel RHave gas in the rental before the customer renting them so that the customer doesn't have to go to a gas station before a move and then maybe after to
TOMMY MVan was extremely clean. Service was prompt and professional.
John KNot sure where the Dropbox was to return key. Texted manager and no response. My experience with U-haul was great. This was the second location that I was scheduled to pick up the truck as there was no equipment at the first place. I paid double Uber fees to travel to both locations. Maybe not this branch’s issue but U-Haul in general needs to do better. I want my 50 discount because my truck was not guaranteed.
Latrice TThe best people
Daniel LNothing
Jama AThe truck has the engine light on and it burns a lot of fuel .
Robert BWorst service . The Truck was dirty I found dirty disposable plates inside on the dashboard and the rear bumper was splattered with oil ... it seems like never was cleaned before rented. Definetly dissapointed..
Carlos ANothing the customer service was great 👍
Bruce PThe best people
Daniel LThanks
Ricardo OWaited 30 minutes for help to return truck.
Samantha CWhen I walked in. There were three workers there. One was helping with a customer. The other two were just scrolling on the computer. After about 7min of just standing there with no one acknowledging me. I finally asked if no one besides the guy is working. By this time one of the ladies walked away and the lady that I had asked about working there called the lady that was leaving back.she then ••helped’’’ me by asking me how many bedrooms I was moving and proceeded to pick the truck for me not knowing if I could afford that one or not. I then got to the truck the windows was frozen and the wipers would not move so I asked the lady who had previously ‘’helped’’ me. She told me to hold on and took about another 6min coming over to me. She asked the guy who was helping another customer previously to clean the windows. To which he did. I then noticed that the rubber from the door was completely off. I then asked the lady who had ‘’helped’’ Me earlier to assist she totally had an attitude like I was annoying her. Would not recommend if she is there.
AISHIA Hfast and easy
enrique MGreat service
Luana PWill only use this location.
Jennifer GImproving the customer check out time, took 23 minutes to get the truck. The two employees were overwhelmed with customers Saturday morning.
Jesus GEverything was great. Good customer service.
Frances NExcellent experience and awesome staff
Luis RCharles was great! He was very accommodating and made the experience really easy. I would definitely come here again.
Lyla W | Overall Experience