Customer Reviews for U-Haul of Cicero

Rating:

5.0

Friendlier staff or customer service training for staff. They did not greet, did not smile at all.

Rating:

2.0

Information I had from the when I requested my rental, vs the information I had on the app was inconsistent. I felt rushed to return the vehicle as the app said that my cut off time was sooner than what I had originally signed up for, and I could not extend my time. The app also said I had to return it by that time or be charged for an additional rental period. Because of this, I didn't feel I had time to refuel and felt rushed. Regardless of informing them about this issue, and how I tried to contact the store multiple times prior to the cut off time and them not picking up, they still charged me for the fueling fee. Which felt both unfair and predatory as this was my first time using their service.

Rating:

5.0

Least stressful part of moving

Rating:

1.0

Fraud location going to put a report to the police it wasn’t me who rent the vehicle, I will make this public and contact the news for a resolution

Rating:

5.0

This is the 2nd time that I have rented from this U haul location. I live in Berwyn, so the location is ideal. Today I needed a vehicle to move my Dad's stuff out of his apartment. He passed last week, so the work that needed to be done worked very well with the 10ft van. The best money I could have spent for this, Dam that trying to move in your own cars!

Rating:

4.0

Friendly and swift I only go to them monthly! So far so good

Rating:

1.0

Personal debe ser mas amable

Rating:

5.0

Great staff

Rating:

4.0

First time and had a great experience . I would definitely Rent Again.

Rating:

1.0

Closed 20 minutes before it should officially close at

Rating:

5.0

Very good customer service by both employees. There was a parade going on during the time of the return and I was given easy instructions on how to get straight to the location. Good customer interaction

Rating:

4.0

Staff should not be having private conversations on their personal cellphones and on speaker while attending customers - it's unprofessional. Other than that, it was a good experience.

Rating:

3.0

I was overcharged till Monday I really hope I get my refund back. I never agreed to take it June 6.

Rating:

1.0

This was honestly one of the worst rental experiences I've had. I made a reservation, showed up just before 5:00 at the Westside location after paying for an Uber to get there, and was told the truck I reserved had already been rented because they overbooked. The attitude I got was basically "tough luck, not my problem." No ownership, no real apology, no effort to make it right. Because of U-Haul's mistake I had to scramble to get a friend to pick me up and drive me all the way to the Cicero location before they closed at 7:00. I got there around 6:45. I was incredibly stressed because I absolutely had to be out of my apartment by the end of the month, and this backed me into a corner even though I did everything I was supposed to do by reserving the truck ahead of time. Then after picking up the truck through the app I found out my contract had been changed to return it to the new location instead of my original one. Nobody explained that or even asked if that was ok. On top of that, trying to get help was incredibly frustrating. I spent way too much time on hold trying to reach a live person. The chat in the app went unanswered (I left the chat after 10 mins of not getting a reply even though my original message showed "READ"), and the text communication wasn't any better. Just getting connected to a real person with a decent attitude felt way harder than it should've been. To make matters worse, I then had to spend another 3 hours fighting traffic to return the truck to Cicero instead of Evanston like my original reservation. That meant more gas, more time, and more money out of my pocket because of a problem I didn't create. The biggest issue wasn't even the overbooking, things happen. It was how it was handled. I was treated like I was the inconvenience because U-Haul messed up. Instead I got bounced around, wasted a bunch of time, money, and energy, and was left trying to figure everything out on my own during one of the most stressful days to have something like this happen. Just a really disappointing experience from start to finish.

Rating:

5.0

I had really good experiences with this U-Haul location really recommend it

Rating:

3.0

Personnel were helpful , but the equipment , the vehicle I was given was not working very well, it was hard shifting or not shifting at all. Made it very hard to drive .

Rating:

1.0

Lady with glasses is very rude

Rating:

2.0

Super ghetto,

Rating:

3.0

Poor customer service. Long wait time. What I reserve was not available. Because I had to wait the van I request did come late.

Rating:

5.0

They were very helpful and everything went without a hitch (pun intended)!!!

Rating:

2.0

My shortest version. Beyond disappointed. There were 3 attendants at the desk with customers. Only 2 people in front of me and no one behind me. I arrived around 9:15. The system is so slow I did not get my truck until almost 10:30. The customer at 1 desk left only 10 minutes before I did. By the time I was taken there were at least 10 customers angrily waiting. My time at the desk seemed like forever. The attendants and manager were nice. Your system is way too slow. Think it's time for your organization to upgrade. There is no way to tell it all here. I am writing a full letter to corporate about my having to run around to different locations because someone screwed up my reservation.

Rating:

2.0

Picked Up truck after hours. There was issue with getting approval. Called customer service with over 20 minute wait times. Given wrong information. Call was lost or they hanged up. Customer Service didnt bother to call back. Called again. Entire experience took an hour to fix. As a frequent customer that rents every book, they was the worst experience year to date.

Rating:

5.0

Great team, great performance

Rating:

1.0

Train your customer service representative to do their jobs and be more respectful

Rating:

1.0

I was charged an after hours fee when the vehicle was returned before the lobby closed. I had to call and dispute the charge especially since the gentleman that rented us the vehicle told us to put the key in the Return Key Box. That's deceptive if you're going to use that key box as an excuse to charge a customer extra fees when you're well aware that the vehicle was returned on time. Also, the young lady that answered the phone the first 2 times that I called hung up on me. Lack of customer service and responsibility is always an excuse for bad behavior. I appreciate the young lady that assisted me the third time I called. I would recommend U-Haul but not this location. Your customer services doesn't exist, professionalism is absent, and bad attitudes shouldn't be demonstrated at work.

Rating:

3.0

Having more staffing and computer system that doesn't freeze would be awesome!

Rating:

5.0

Great experience, no problems

Rating:

5.0

Nothing. You guys do a wonderful job. ☺️

Rating:

4.0

Very helpful!

Rating:

5.0

No complaints!!

Rating:

5.0

Very friendly

Rating:

4.0

Clean the interior of cab and clean the windshield glass

Rating:

5.0

Great service

Rating:

3.0

When I booked the trailer I had to pick it up at a location miles away that I didn’t expect. The service people were helpful but I ended up spending $125 more than expected to rent a trailer that was at my location instead of driving 45 minutes longer to pick up the trailer I had originally rented.

Rating:

5.0

Need to improve hooks inside the trailer to attach straps to.

Rating:

5.0

I made a last minute on-line reservation. I thought I would have to wait for my rental however It was ready for me at the specified time I requested. The vehicle was very clean and ready for me. The staff was very professional and explained all features and available options clearly and thoroughly. I would definitely recommend to friends and family.

Rating:

5.0

The U-Haul guy was very nice great customer service..Thanks!

Rating:

5.0

Great customer service. Friendly employees and very helpful

Rating:

5.0

No comments

Rating:

4.0

Broken fenders all the time!

Rating:

1.0

To check the trucks before renting out to people because the truck I rented out was very hazardous and dangerous

Rating:

5.0

Good customer service 👍

Rating:

5.0

My cubes were order on line and no options for that in survey. Overall it was a good option and great experience. My loaders and in-loaders really made the experience positive. Phone help was exceptional and knowledgeable.

Rating:

5.0

Great service

Rating:

5.0

Nothing I'm satisfied thanks your employees are very professional and friendly

Rating:

4.0

Very Professional Company site

Rating:

1.0

The over charged my card three times I feel I was over charged

Rating:

5.0

Keep the great customer service !!

Rating:

5.0

Best location great service!! Thank you!

Rating:

5.0

Mejor

Rating:

5.0

All went well with my visit.

Rating:

5.0

Excellent service

Rating:

1.0

im being charged for a fuel door that was already broken. im going to file a dispute with the company...and the management of this facility. if anyone is actually reading this ....contact me by email... immediately

Rating:

5.0

I think the mileage goes up fast,, not sure why but it does

Rating:

5.0

Thank you for help!

Rating:

5.0

Very friendly employee.

Rating:

5.0

The representative that helped me was the same person when I picked up and dropped off. She was amazing! Super cool calm and collected, and even remembered my name when I came back to return. I’d come back to this location for her service alone. She made me feel so comfortable!

Rating:

5.0

You all ok I have used your service before in and out every. Time keep up the Good work thanks

Rating:

5.0

This in-person location was great; however, the APP for your Berwyn location caused me to cancel my reservation. The APP is not people friendly and it requires too much unnecessary personal information and documents. Every truck is not being used to relocate to another address, simply was used to move a couch that was donated. The APP causes unnecessary frustration and lost of business to U-Haul.