My reservation was an hour late. I was super surprised there was one pick up truck for the whole location? I reserved the truck weeks ago. No idea why I had to wait for someone else to drop off one single pick up truck. The truck was great once it was available.
Jake TCustomer Reviews for U-Haul of Columbia Pike
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to "system issues" it took over hour to pick up my reserved truck. The guy at the counter seemed to be trying and he was nice enough. He said he couldnt really do much except wait on the system. It took cancelling, rebooking and talking to customer service to finally get the keys to the truck. An hour wasted when I had movers waiting in us to return with the truck. The condition of the truck was also pretty bad. Lots of dings and cracks. The doors wouldn't shut properly unless you really slammed it. The check engine light was on and when I brought it up to the guy working he said it was fine and waved it along. My family has rented uhauls many times for personal and buisness reasons but this was the worst experience we've ever had
HUSEYIN CThe information about the mobile check in and return was not clear. I didn't know the location would be closed when I returned the vehicle and it took me a while to figure it out. Also, I picked up the car not quite full and was expected to return it full -- did not love "gifting" a few gallons of gas in this economy!
Alexander Nextremely professional and friendly gentleman sho processed my rental.
EUGENE BExcellent and friendly service as always!
Lawrence CMejorar la atención por parte de la mayoria de sus empleados y no cobrar extras injustificados!
Andres CDrop off location was convenient. I have used this location before and found the staff courteous and efficient. I would have preferred to choose this drop off location at the time of making the reservation but the U-Haul app would not allow me to select this location when making the reservation.
Christopher AAdd instructions how can I fill the gas to the car, because there are different models and we need to know this step.
Raul CEverthing was easy.
Victoria sVERY HAPPY with the service and equipment. We had a trouble free move! Thank you to the excellent staff at the Columbia Pike location.
ROBERT ADada The general manger doesn’t provide good service to his truck. My truck wasn’t maintained well I was stuck in the middle of no where very upset I didn’t get help until the next day I went through a lot overnight. I recommend U-Haul overall for there help but for the location of falls church is terrible I’m very upset with the general manger for not giving maintenance on the truck he also gave me empty truck I believe I was over charge for things that didn’t have to do with me.
Tyler HThere's not much to say, all I can say is thank you for the rental service.
Elmer DNice 👍 coworker so friendly
Mohammad AThe app is wonky.
Michele MEveryone was super nice and patient with my technology challenges.
Kelly LThis location had two staff members ready to help and answer any questions. Both were very friendly, approachable, polite, and helpful. The drop off process was quick and easy. Overall, a really positive experience.
Kyle DThe right rim was pretty rusted and concerning but everything worked out just fine. The staff at that location is AWESOME, from check in to check out. That made the whole experience a pleasure. Thank you
Eugene SThank you Rose for your help! You made it quick and easy handling 2 customers at once. Greatly appreciated!
April SI had a reservation in the morning for a truck, Showed up,, no truck,, the guys at the location were helpful and i ended up in a smaller truck, as a result was late getting started,, and ended up doing more trips,, also the truck i got wasn't filled up with gas,, it's impossible to fill it back up to where it was,, whole situation was a big fail as far as i was concerned,, i appreciated the $50 credit on the rental, but i would rather have had the right truck full of gas on time,,
Thomas FThere seemed to be a solo worker at this location. He went above and beyond in managing a number of customers. He did a great job, so no issues with him. I think the biggest improvement would be to NOT rely on or push for the UHaul app to be the default way of assistance (esp if the system that supports it is old/compromised/down).
Shionna HReally great service. Super friendly and helpful. The manager Dauda Jalloh runs a great ship and puts a lot of his energy and time into this outfit.
Charles FIt wold be nice to have parking for your clients.
Elizabeth MLeast sketchy Uhaul place I've been to
Alyssa WTruly quick and easy!
Talia PThere were some small glass fragments in the truck bed.
Daniel WMoving is stressful. When I came to pick-up my van, I was greeted by the most calm and nice person- Dauda. I was very stressed out but the fact that he was so kind and helpful with the check in process, made my day better. The pick-up was smooth, but GIVE THIS MAN A RAISE. He see's people on their worst day, and he was such a wonderful professional which made me give this location and service an excellent rating.
Nora MEven though I cleaned the van I was still charged a $25 cleaning fee. This has happened twice. It’s a shame and a scam! Won’t be using UHaul anymore
Roderick MCheck in procedure could be further simplified.
Shao XWhen I first pulled up, the entrances were blocked with cones (almost 11am) so I had to park around the corner and walk back. There was also nowhere on the property I could leave my car while driving the truck. Also the rep that helped me, did a little too much multi-tasking INCLUDING eating her food right there at the counter (again, almost 11am). It was very unprofessional UNLIKE when the young lady reserved a truck for me the week before. Thanks for asking!
KEESHA SBetter/friendlier customer care
JOE FI only use 3hours , a pick up truck and filled gas and return as I picked up but at the end they charge me 4gl gas 21dollar
Turdi UNothing. I want to especially thank Dauda again for the attention and expeditious action he gave to my sudden request for a van. He is calm, cool, and collected, as they say. There is an excellent team at that facility.
TERRENCE WStaff have poor customer service skills and the vehicle appeared to have transported some fur bearing creature. Passenger seat had fur.
Jimmy LThe employees were professional and extremely helpful.
DEBBIE AThe agent was not friendly, and I was charged for 2 gallons for driving 3 miles.
MOHAMMAD AThe process of getting the van was very difficult.
Rockwell CQuick and easy. However, you should not be able to reserve a dolly for a long distance move if they are truly not available for long distance moves. But that's an online issue.
Shelley HThe check-in process was complicated and I ended up reading a long time. Then the representative was helping the next person and me claiming to multitask so I had already been there for 30 minutes. Also, the key was tricky and had to be pulled out a little for the truck to start. The seat would not move in the inside. Light did not turn on when needed. I don’t think I’ll ever rent with U-Haul or this location again.
Shareen KPlease help your technicians to identify the work around with regards to different Honda CRV trims, especially the Sport Touring.
Kristian DThe lot was full and I was unable to park in the lot. I had to park in the lot next to it.
Jesiah MThe person help me he was very nice
Jose PImproving your app. It was completely unusable.
Douglas OMy only issue is I always pre register to save time when picking up the rental. I always have to put everything in again when I get there waiting in line and taking time that I was trying to avoid. On top of that I needed to wait until a new contact person was required. This was very frustrating and unnecessary. I have booked a reservation at this same place over 20 times .
MARTINROGER BWas given a Uhaul with no working rear lights and a check engine light that came on midway through the drive. I was driving the Uhaul a state away and when it turned night I also realized that the headlights were dim or not working either. I have all of my belongings in a truck with a check engine light, no lights and I don't realize this until I get pulled over by the police. Will absolutely never recommend this location to my worst enemies.
BRITTANY SLocation forgot to put the keys in the lock box which messed up my entire moving process. The location manager was unhelpful and not accommodating towards our inconvenience.
KENDAL CI only saw excellent service and friendliness towards customers from the men and women who helped me. Just keep it up! Thank you!
Aminata Mstood in line for an hour just to get my rental. $40 worth of equipment i needed and ordered was not in the truck when i got to my destination. Never using your services again.
Daniel BThe person after me had not returned the pick up truck on time. I was planning on using my credit card insurance but when it wasn’t ready I had to get a cargo van and purchase the extra insurance making what was supposed to be a cheap errand more expensive
Tyler JParking lot was packed and busy. Very little help and instructions given on what todo.
Jennifer KEverything was perfect. You made it easy and were remarkabley flexible in adjusting my return time.
Roger SWhen I rented the car last time the same bird crap was on the hood this time.
MICHAEL BHad trouble finding parking and receiving vehicle took 45 minutes despite there only being 1 other customer in the store at the time
Richard MEveryone was so nice and helpful!
Hannah CPrimeramente gracias a Rosa la chica fue amable eficiente me ayudo hasta en el último detalle, lo único que hay que mejorar es decir que hay que anticipar la reservacion siempre no solo fines de semana
Natividad hStaff impatient. Even though I did counter pick up the kept directing me to the app for pick up and drop off.
Cheryl JI have to give a huge shoutout to Dauda Jalloh, the General Manager, and Jabrie for providing some of the best customer service I’ve experienced at a U-Haul location. From the moment I walked in, the entire place stood out. This was by far the most organized, professional, and customer-friendly U-Haul I have ever visited. Everything was handled efficiently, but what really made the difference was how welcoming and understanding the team was. Dauda went above and beyond to help me with my situation and made sure I felt taken care of. Instead of just treating me like another transaction, he took the time to listen, explain everything clearly, and find a fair solution. Jabrie was also extremely helpful and friendly throughout the process. Moving can be stressful, but having a team like this makes a huge difference. It’s rare to see this level of professionalism and genuine customer care. I would absolutely recommend this U-Haul location to anyone who needs a rental or moving services. Thank you, Dauda and Jabrie, for making this experience a great one!
Brian KI was unable to use the app to add additional drivers. Once I tried I was stuck in a loop. I would not have been able to pick up the vehicle after hours. It was lucky there was someone there to help me.
Michael BYou have to install adjustable seats
GIORGI NThe location was fine but always issues with the customer service. Employees always seems like they are about to sleep. They barely talk when you ask questions.
ahmad sQuick, easy return
CHRISTOPHER D