Customer Reviews for U-Haul of Concord

Rating:

4.0

Great transaction√

Rating:

5.0

Nothing, best service I’ve ever had!

Rating:

5.0

The individual that I got the truck from was very nice and extremely helpful. He made the experience a pleasure.

Rating:

1.0

The rating is for Pittsburg -- CONCORD was excellent! But this matter needs attention!!! I had originally booked with Pittsburg (Bliss Road) location and they were HORRIBLE!!!! They closed a lot earlier than they have posted therefore I couldn't get access to my truck. I showed up at 11:40 am and they close at 12 PM on Saturdays. I didn't select self-checkout therefore I was stuck and stranded without any warning that no would be at this location. There were a couple of people before me that were trying to return their trucks claiming they had showed up 20 and 30 mins prior to me and NO ONE WAS THERE. This is poor customer experience and unprofessional to close shop before posted hours of operation. It was a long weekend and apparently every truck was rented, luckily we got the last one, ONLY because someone had just returned it.

Rating:

1.0

Service is horrible! They told me to wait in the trailer pick up spot for someone to hook up my trailer. No one showed up. I went back to the office three times and they kept saying someone will come and no one ever came. Finally, I demanded to have someone come hook up the trailer and then the front desk person came to do it. And was not nice about it. Then later in the day after returning the trailer, I got a call saying I returned the wrong trailer. What does that mean? I only rented one trailer. The person who hooked it up hooked up the wrong trailer. They end up getting it straightened out. But they are a real mess over there!

Rating:

5.0

I was helped by Nataly! There is nothing you can improve Tue service was excellent

Rating:

5.0

I was extremely impressed with the responsiveness and personalized service of the team.Brody, the general manager was especially helpful. I would highly recommend U-Haul of Concord

Rating:

5.0

Manager helped out of a jam and provided great customer service.

Rating:

5.0

Easy location to deal with the staff was friendly

Rating:

5.0

Thank you

Rating:

5.0

Brody was very helpful and attentive to all our uhaul needs. He was knowledgeable about equipment truck & tow we needed. Really personable guy, great experience went above and beyond.

Rating:

4.0

There was not much interaction. Dropped it off and that was it.

Rating:

2.0

The location was severely understaffed when I went to pick up the truck I had reserved so I had to wait about 45 minutes to pick up. Even though I had paid in advance for packing blankets, they didn’t have any available and the person who finally helped me didn’t seem to know how to refund that charge. All in all, very disappointing.

Rating:

5.0

Don't require photos of the roof! (unless you can provide a stepladder on site)

Rating:

3.0

Better security on vehicles.

Rating:

4.0

I was charged for a dolly I never got and told the lady there, she said she will remove it from the bill, but I paid for it, I was not gonna call and waste so much time for seven dollar but now that you’re asking me a review and definitely telling you that I was overcharged seven dollars I can get my seven dollar back

Rating:

4.0

Get these poor women more help. They were incredible and did everything but they need more support.

Rating:

3.0

I faced an issue where they did not have the truck available and had to get a smaller option.

Rating:

3.0

Reserved both furniture pads and a furniture dolly a week in advance, neither were available. Reservations should be either honored or notice given so I could make other arrangements in advance

Rating:

5.0

Every staff there is helpful and nice

Rating:

2.0

Charged for 16 fee for no reason when delivered clean with all rented items in trunk. Also filled gas more than what I received. The staff just said park it, we’ll take care of it instead of explaining why I was charged this. Illegals camped in front asking for work.

Rating:

5.0

Everything was very much improve.

Rating:

5.0

There’s nothing I can offer to better your service it was hands down the easiest experience with a uhaul company I’ve had the chance to have customer service was great quick and easy as well the team was easy to talk to and helped us on our moving journey as good as possible thank you

Rating:

1.0

To U-Haul , I commented on the Condition of the Cargo Van that I RENTED. It was a " pitiful sight ! " When I saw the dirty , muddy , with bird poop on the windows VAN in the U-haul yard . I rented anyway because I needed it at that Time to Use . The VAN inside looked as if the previous USER of the VAN spilled a box of " Tide detergent " on the Rubber Floor mat . I washed the Van at a CHARITY CAR Wash , and cleaned up the mess inside . ALL 4 Tires on the Cargo Van were dangerously low ( Left front 35 PSI , RF 45 PSI , Both back tires were at : 50 PSI ; That's 30 under PSI ) SO I filled -up the TIRES ! THese Actions all took EXTRA time and COST MONEY . I' M REQUESTING A REFUND OF SOME TYPE for these Actions that I performed , being the fact that in most CASES the RENTER doesn't have to CLEAN UP THE VEHICAL to THAT EXTENT !! U-HAUL SHOULD REIMBURSE ME SOME OF THE MONEY BACK . Michael Tuohey / 620 N. 2nd. Street /. Dixon , CA 95620. EQUIPMENT : BE 2955L. Rental Date: 8-1-2025. My purchase and time element COST ME well over $ 300 . 00 Dollars PLUS the EXTRA Cost .

Rating:

5.0

Really great and quick check-in process. Super friendly and helpful people.

Rating:

5.0

Some confusion over the telephone between your two Concord CA locations. The larger yard on Monument opens at 7, but pickup trucks are on Detroit which opens at 10. Operator answers both location, but represents them as the same. Methinks Detroit is struggling. Monument staff good.

Rating:

2.0

All of the male staff members are not friendly or welcoming at all. On multiple occasions, my family members and I have experienced it. One was constantly on his cell phone and neither person was able to smile and say hello. I will be taking my business to Penske next time.

Rating:

5.0

Just make sure you confirm reservations, parts availability with a person. Don’t depend on automated systems to work well. Staff there was friendly, efficient, and helpful. Thanks!

Rating:

4.0

My experience was fast, easy and convenient. Employees were friendly and professional. Assistant manager was onsite and was working along with everyone else, not sitting back and doing nothing. Employees were assembling orders, trucks were leaving and arriving... very busy place. Good to see a thriving business.

Rating:

5.0

Great location, friendly staff and the vehicle was in pristine condition. Thank you!

Rating:

5.0

The staff at this location was very professional and courteous throughout the process. They went above and beyond During my pick up

Rating:

4.0

Everyone was nice and helpful, just very busy. I didn’t get all of my questions about the truck answered because the staff was constantly busy.

Rating:

5.0

best service and quick and easy to work with price was amazing why go to a dealership and get rip off when you can go to uhaul and get great service Rich you the man had me on the road and ready to tow right on i'll be by to rent trailers in the future love being help by honest people who actually care to help there customers

Rating:

5.0

had my hitch installed today and the guy Daniel help me got me in and out and it looks amazing they know how to treat and make you feel welcome here great work keep it up

Rating:

5.0

location where i picked up my truck did not please me so i showed up to the drop of location in concord california with slightly not in the mood after moving but once i was approached by gentleman name Brodee he changed my whole mood he's a very welcoming guy and to find out he the manager i see why everyone one that was there seems as they wanted to be there and i couldn't do nothing but match they energy they all put out thank you Brodee and his staff i'll be back next time and will definitely tell my family and friends to come enjoy you guys great service

Rating:

5.0

very clean and well maintained trailer i was impressed with how well i was help keep up the great work

Rating:

5.0

a very welcoming environment seems as reps love there job lady Ashley was well knowledgeable answered all my queries and made my day run smoothly

Rating:

5.0

concord uhaul rocks everyone i encounter with made me fill they wanted to help me from greeting me walking in the door to saying goodbye out the door great amazing people

Rating:

5.0

would like to say thank you to Monica she such amazing worker she knows how to make sure you have a great move and i will be a returning customer

Rating:

5.0

they provide great service as stressed out moving could be the made my moving experience great

Rating:

3.0

Have dollys and blankets available before offering them for rent. Have at least one more employee at the counter. Do away with the phone pickup process.

Rating:

5.0

I’ve been to a few other U-Haul locations before, and honestly they don’t compare most of them just aren’t great. This one is hands down the best. The people who work here are always super friendly which makes everything way easier. The trucks are clean and ready to go. Brodee the manager deserves a shoutout he’s awesome at what he does !! He’s patient, explains things clearly, and you can tell he really knows his stuff. he actually cares about helping people out. Brodee makes the whole process smooth and stress free. He honestly really goes above and beyond . This location sets the bar high. This is my go to when I need to rent a uhual truck. Keep up the good work guys ! Thank you.

Rating:

5.0

Great store. Always has stock.

Rating:

5.0

Very good!

Rating:

2.0

The female front desk told us to wait when it was our turn, and basicly left us at the front desk. A line grew and another employee started helping other customers while we waited for our original front desk person showed up (she didn't). That other employee then started helping us after assisting 2 other customers who were behind us (which is fine since he wanted to fet the line moving). I was also in this location the day prior for another separate reservation I had booked well in advanced for 11am Saturday for a moto trailer. I showed up and the employee dead face looked at me and said "it's not here. It will be here at 3pm." What? So I canceled and had to figure out another solution. There was no notification my rez ahead of time that it wouldn't be ready or anything and the employee just didn't give a fuck. This place is entirely mismanaged and some of the employees show not even the slightest shred of empathy for an inconvenienced customer. The one who actually helped me today did well handling a shitty situation but I had TWO DAYS IN A LITERAL ROW of shit customer service frkm 2 different employees.

Rating:

4.0

It was very easy to check in and out.

Rating:

4.0

Even with computer problems the front desk helped me get my car fixed.

Rating:

5.0

I can only say that the staff were awesome

Rating:

5.0

No issues, easy process for both pickup and return.

Rating:

5.0

Stellar.

Rating:

5.0

The female employee who helped was very patient and nice.

Rating:

5.0

Very good services

Rating:

5.0

Store manager is aces!

Rating:

1.0

Took me almost an hour to get my rental, because the workers were slow, not knowing their job and obviously didn't care about their job. Then they charge me 3 extra gallons of gas, after I returned the vehicle with the right amount of gas. Horrible experience.

Rating:

2.0

Staff were rude. Not friendly. No direction or support provide for return of rental. Lots of day workers hanging around blocking entrance.

Rating:

5.0

Back lot staff assisting with trailers were both very helpful , polite and hard working

Rating:

2.0

Not enough staff. I returned the trailer early, but never again.

Rating:

1.0

I was overcharged by three days. I took the truck at 3:12 pm on 7/29/2025. And returned it on 8/2/2025 @ 3:pm not 8/5/2025 at 8:26 am..

Rating:

3.0

There was problem with my reservation I took the truck and I used it for less than 30 miles but now I found that I was charged 40 miles. They did not check the mileage As you know, there is $1.19 cost per mile. Could you please refund the difference of the amount Please when you get customer make sure to get customer satisfaction to the highest level

Rating:

1.0

They overcharged me, I turned in my rental after having it for 2 hours and they charged me for 3 days. This is unacceptable. The employees are incompetent.

Rating:

4.0

Truck was not washed, windshield and outside of vehicle was not clean. Inside was good and the vehicle performed well on the road.

Rating:

2.0

I have rented from this location twice. Staff members do not have efficient processes in place to inspect the previous day's vehicles and then rent them out in the morning. Both times I have rented here, there are two to three staff members running around as individuals rather than as a team. It seems like each of them are attempting to reinvent the wheel individually. There should be far more management involvement, especially in the training of every team member. Staff members should also be held to higher standards of customer service and professionalism, including refraining from using curse words.

Rating:

2.0

It took about 15 minutes to get my reserved 20’ truck. There were 10-12 trucks that didn’t get checked in from the night before. This location need better management

Rating:

5.0

Trailer wasnt there as the previous customer did not return it on time. However the management made it work and I got another trailer and was able to get my daughter moved to 300 miles away for college.

Rating:

1.0

Very unprofessional. Didn’t have the equipment I had ordered and confirmed that I would receive. The truck was filthy and had less than a third of a tank of gas. They sold me a lock that didn’t fit the truck for the back door I had to go to a different U-Haul than what I originally ordered online and I also had to go to another U-Haul and rent dollies and a handtruck because they didn’t have any after I had ordered them at this location.

Rating:

2.0

more counter help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I waited 1 hour in line

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.