Customer Reviews for U-Haul of Concord

Rating:

5.0

I would suggest making sure that there's at least a half a tank when somebody picks up their vehicle . It gauged a little over a quarter tank but once I started it it was under a quarter tank so I had to go straight to the gas station. Was not expecting that.

Rating:

5.0

Picking up the truck via mobile app was pretty smooth. A few suggestions: 1- I already took pictures of the van myself before I saw that I need to upload pictures of the van section by section in the app. A bulk upload option would be nicer. Wastes some time to click on those sections and upload images one by one. 2- It would be nicer to do the Identity Verification beforehand. Although takes a few minutes to get approved by the agent; it would still shave some wait time. 3- The app is a bit clunky, especially around uploading photos. Needs some bug fixes and performance improvements there.

Rating:

5.0

The only thing I can say I wish was better would have been the seal around the doors, as the wind noise got rather loud at freeway speeds. Other than that, I’m a happy camper.

Rating:

2.0

Due to the vehicle switch at the pickup location, the online information did not match for the drop off rep. They seemed unable to process the return and we had to leave with the hope the van was checked in properly. Future customers should look to other, better rated U-Haul locations.

Rating:

3.0

The vehicle had a loose exhaust pipe which made an awful noise while driving. The inside of the cab was pretty dirty and appeared as if it only gets a decent cleaning infrequently. U-Haul is always known for its good pricing so that is why I visited.

Rating:

4.0

The door handle did not work you had to reach inside the window each time you opened the door.

Rating:

5.0

Great deal great customer service

Rating:

5.0

Keep up this great customer service and overall demeanor. From the general manager to those at the front desk, I was treated respectfully and could sense genuinely good people.

Rating:

5.0

Increase your onsite staff to improve wait times.

Rating:

5.0

Staff was courteous and attentive.

Rating:

2.0

Confusing return. Kicker was I left the gas at or above what I picked it up at, yet I was charged 20 bucks for 2 gallons of gas. Seems shady indeed. Concord is not good.

Rating:

5.0

This is our second excellent U-Haul experience. Staff at every location were kind and helpful, equipment was top-notch, the website and app both work very smoothly. And prices are great! Highly recommend U-Haul.

Rating:

5.0

Quick and easy return!

Rating:

5.0

Strong odor from cleaning supplies

Rating:

5.0

U-Haul overall has a bad reputation of being difficult to deal with especially when it comes time to rent a carry van. In the past sometimes your reservation is not held because it was given away to someone else. This time was different. When I dropped by to have a physical look at the trailer I wanted to rent, I dealt with a really nice guy. I forget his name, but he was about 6 foot tall (maybe a bit more). He was white & had a very noticeable neck tattoo, strawberry hair/beard. After I told him U-Haul has a bad reputation, he told me he had been sent to that location on Monument in Concord to straighten things out. It looks like it's working. The woman I dealt with wasn't super cheery, but there were no issues. The guy I dealt with to pick up the trailer was great (African American guy). Great attitude. It seemed he was just happy to be working. The guy I dealt with when I dropped off the trailer didn't have much personality. It appeared he didn't want to be there. Nothing bad though. Keep it moving forward!

Rating:

5.0

Great customer service, fast and quick service easy to reserve and pick up the U-Haul and easy drop off.

Rating:

3.0

Helpful in taking the trailer off, although a small facility. Issue was I dropped off the trailer 2 days early on Wednesday afternoon around 2pm. The guy told me I’d get an email in about 15’ as a receipt of the trailer. Nothing came even after I called them later in the afternoon. 24 hours later I had to call again and then later the check in receipt finally came.

Rating:

4.0

The staff in Concord were very helpful. There was an issue with the price at pick up being more than $1,100 higher than what I was quoted when I booked the equipment but they took care of me and helped me get it resolved.

Rating:

5.0

Joseph was the guy who helped me and he was wonderful. The phones were ringing off the hook in the store and despite this and putting People on hold, Joseph was very patient and spent time with each client. The client ahead of me did not receive anything less than his full attention and then he got to us and I think we took a lot of of his time and he was very patient and encouraging because I had never driven with a trailer on the back of my car. He patiently explained everything to myself and My Son and told us how to attach the straps and everything. He was great can’t say enough about this guy. Thank you Joseph for making our trip that much easier. I’ve never driven something like that before. He was great. Can’t say enough about this guy. Thank you, Joseph you made our trip easier easier! Each client

Rating:

5.0

Friendly staff and quick service!

Rating:

4.0

I don’t like your new 2 day minimum rental. I will look elsewhere next time I need a rental. That’s sad because I really like U-Haul.

Rating:

2.0

Truck was old and beat up. Driver side door gasket fell off and had to be taped (we received it taped in place). The padlock would not open and was unusable

Rating:

3.0

Long lines of customers with only one U-Haul representative. Could use some more staff.

Rating:

5.0

U-Haul has great options. I would support anyone using this service

Rating:

4.0

As always everything went well. This is one of the best locations to rent trucks. The trucks are always in good condition.

Rating:

5.0

Hi everyone I rented U-Haul for 2 days and used it was great 19.95 par day it was excellent

Rating:

4.0

Truck was awesome with only 6650 miles. It was clean but someone forgot to clean the windshield. I picked up my truck with bugs all over the windshield and that wasn't cool.

Rating:

5.0

Joseph in the Concord Monument Blvd. Location was GREAT!!! Always efficient & willing to go the EXTRA mile to help make my rental experiences seamless! I’ve rented trucks from this location and he consistently provides excellent Customer Service!!! Thanks Jospeh & Team!!! Highly recommend this location!

Rating:

5.0

The van was a newer model and was nice and easy to drive. Just make sure the vehicle is cleaned on the outside and full of gas before it is rented out.

Rating:

5.0

I didn't catch the employee's name, but he was excellent with providing customer service, answered my questions, was pretty friendly. It made my experience much more comfortable.

Rating:

1.0

They were really backed up so they told me to leave the keys and they’ll check it in. But then they charged me $50 for cleaning fee saying I had left a banana peak and a water bottle in it. Refused to refund me.

Rating:

5.0

Great

Rating:

5.0

The man assisting us was so helpful and informative. Would recommend this U-Haul to anyone.

Rating:

5.0

Person on duty didn't come to help check us in for several minutes. He was sitting behind the counter and didn't make himself know to check us in. Very weird. Then just took the keys and looked back down, didn't know if we needed to do anything.

Rating:

2.0

When I arrived in the morning, the clerk at the desk appeared so tired I wasn't sure they even worked there or was just hanging out at the desk. She yawned multiple times and had a very disinterested affect. She was helpful, just no energy. The truck itself was older, over 150k miles. I realized on my drive home that the windshield wiper fluid was empty (no warning light on dashboard). I filled that at home. The engine noise in the cab was incredibly loud and the transmission shifted rough. It did the work I paid for it to do, but for a move across a few states, it was rough. Also, hit some rain and the driver's side windshield wiper almost fell off, flipping 90 degrees on its arm. Needed to drive 3 miles in the rain without the wipers on before I could get to a place to safely exit the freeway and fix it. Road construction on HW80 eliminated breakdown lanes in 3-6 mile increments. Turning the truck in was easy enough. Though again, the customer service was lacking. The worker took my keys in the parking lot, no smile, no asking how the truck was or if any problems were encountered, not even a hello. Just another glum face. I honestly don't ever want to rent at this location again, just because of the workers and the overall condition of the truck. I wasn't expecting luxury, but simple maintenance on the truck would go a ling way. Especially when my trip was over 1k miles.

Rating:

5.0

The guys were great over there. Thank you for a good service

Rating:

2.0

When dropping off the trailer there was a guy that appeared to be working on his taillight and his pants were falling down this was noticed by my granddaughter who of course asked me why his pants were down. They also charged me for an extra day saying the trailer was returned on Monday morning when it was returned on Saturday evening while the location was open and was unhitched by one of the employees there. While they did issue a refund I have to wait 3-5 business days to get my money back.

Rating:

5.0

Cleanest U haul I've ever rented. Manager and staff were helpful and hard working.

Rating:

2.0

Your pricing model is terrible. I could've rented a pick up truck from Hertz for 24 hours unlimited mileage or less than what it cost me at your

Rating:

5.0

Very helpful and welcoming people work there. Super fast service! The vehicle (10" truck in my case) was in great condition. Absolutely happy about this particular shop and U-Haul service in general. Made my move so much easier.

Rating:

2.0

My reservation was for 7:00. The store did not open until around 8:00. There were other customers also waiting.

Rating:

5.0

Management and employees were very knowledgeable patient and helpful.

Rating:

1.0

This location needs to improve the communication skills of its employees. When we made some changes to our rental return location and time and what was put in the contract was not what we requested. We needed the trailer all day on Saturday but a return time of 9:30 was added to the contract somehow. We should have read the final contract more carefully, but, unfortunately, we trusted the staff to put what we requested in the contract, I do not have the name of the person we dealt with for this part of our rental. While these kinds of miscommunication are understandable, the staff's reaction to it was not. An employee named Ashley called a little before 10:30 to ask why we hadn't returned the trailer. I replied that we understood we had it all day. She then proceeded to speak to me as if I were a child in a rude, condescending tone. When I took exception to her tone, she hung up on me. I do not appreciate being condescended to, and I definitely do not appreciate being hung up on. Had the employee been more professional, we may have been able to work something out to get the trailer back more quickly, but with her lack of professionalism, that wasn't an option. Due to the lack of communication skills and professionalism of the staff, I definitely will not ever return to this UHaul location, and will think hard before going to UHaul at all.

Rating:

3.0

Need better customer service… hire people that seems to care about customers and not treat customers as if they are asking for hand outs.

Rating:

5.0

Great service. Thank you

Rating:

5.0

Agent was effficient and knew what she was doing. Very nice and helpful

Rating:

5.0

Amazing customer service!

Rating:

5.0

Overall my experience at Concord U-Haul was terrific. The process was more streamlined and quick than the last time I had rented a truck there several years ago. The staff was helpful and friendly. My only constructive comment is I wish the charges per mile for the rental were less because this added a lot to the rental cost. But all of these costs were estimated up front so this was not a surprise. Thank you to the people who helped me and best regards.

Rating:

5.0

I had a great experience. Since the truck was newer, it was in great shape. The processing of the pickup was the faster I have ever experienced at this location.

Rating:

5.0

Drop off was very quick and convenient - email was sent soon after the dropoff closing out the transaction, well explained.

Rating:

4.0

I don't remember his name but the man at the counter was great.

Rating:

5.0

My experience was top-notch. Joseph and Vanessa were working extremely hard. It was a very busy day (and very hot outside), but they handled everything with professionalism. Things did not go according to plan (due to my own error), but Joseph worked hard to make sure we got what we needed. His level of care, patience, and ability to problem-solve turned a stressful situation into a seamless solution. I am so thankful that he was there that day and was able to help us. I was very impressed with the way he handled everything. Thank you, Joseph and Vanessa! Go Raiders!

Rating:

5.0

They really helped us alot

Rating:

3.0

The UHAUL app did not not function properly and did not allow me to complete the after hours return process.

Rating:

5.0

Easy pickup. Easy return. Truck had no issues. Good experience!

Rating:

5.0

Cordial service. Pick up and demoro off were seamless - thank you!

Rating:

5.0

The assistant manager, Joseph, was very kind and attentive! He helped me with everything I needed and helped make the moving process much smoother! Overall 10/10 experience I would come back again and recommend to a friend!!

Rating:

2.0

My reservation was set for a 7 am pick up. I was in line at 7 a.m. There was an employee, male, short hair, also waiting to get inside since the office was locked. At 7.10 am a BMW vehicle came in with two females. The two females were employees. The younger one was uniformed. The older one looked very unprofessional, wearing a sleeping hat with no uniform. When I arrived at the counter, the younger female was taking care of me. I had already done the check-in online. I was told that my trailer was not available; however, she was able to find a replacement with the same specifications, which was nice. She added the insurance, which I did not request. This is the second time she has done this to me. Is this a pattern that employees add insurance that is not requested ? Very unprofessional ! A fourth employee showed up at 7.30 am, he was a younger male with longer black hair. He looked rushed. Once I drove to the back, nobody was available to assist with the trailer. I had to do it myself since it was almost 8 a.m. Once I was done with the trailer by 10 a.m., I parked on the back, and nobody seemed available. Although I drove by next to two employees, nobody came by to assist. I had to remove the trailer myself and left. This store is getting worse and worse. The older female employee mentioned several times that they were overbooked. Is this common practice ? My experience was very poor. Hopefully, this feedback helps you get better. The store needs proper management.

Rating:

5.0

The associates at the desk are super helpful, professional, and have a great attitude! I’ve rented multiple times and always had an amazing experience!

Rating:

5.0

VERY HAPPEN WITH U-HAUL !

Rating:

1.0

Very old truck, over charged me for the gas etc

Rating:

5.0

Very good customer service there.

Rating:

3.0

When we dropped the truck off, the one employee said to leave the key in the truck and go, no talk or asking how the truck was or anything regarding the truck.

Rating:

3.0

The van was muddy on the outside, not clean! Service from the staff was good.

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.