Customer Reviews for U-Haul of Concord

Rating:

3.0

After processing the rental agreement at the counter by a mirthless agent, I was told to proceed to the trailer pickup area. There was no attendant, so after nearly 10 minutes, I went looking for someone. The attendant was helping someone with a truck rental who had been in line behind me, but I was told to wait. When he did finally get my trailer, it wasn't clean inside - lots of yard clippings and dirt. This location is the worst Uhaul facility I have used.

Rating:

5.0

Hello there we're issues with the being charges safe trip coverage after I had declined initially. The manager Brody was extremely professional and attentive to resolving this issue for me. Definitely appreciate his customer service.

Rating:

5.0

The young lady who handled my reservation and resulting confirmation of the trailer we rented was outstanding. The two associates who hooked up the trailer to our van and removed it upon our return were equally outstanding. Great customer service at this location.

Rating:

5.0

The person at the reception desk was very friendly and helpful. I was very pleased with our experience here.

Rating:

5.0

Thank you

Rating:

3.0

Terrible employee who hooked up the trailer. Disrespectful and arrogant.

Rating:

2.0

I was charged for fuel when I had put the full amount of gas in it. Absolute bullshit. It’s because you email the closing of the rental under the lie you’re making the return easy

Rating:

4.0

The app is whacky. I had to take pictures of the truck 5 times so that’s the only frustration thing

Rating:

5.0

This was my best ever experience renting any kind of vehicle. Brody was wonderful. Excellent customer service. The whole experience was easy breezy, start to finish. Thank you!

Rating:

5.0

I never thought renting a trailer could be this good. Such good experience, the best staff, they were so helpful. Makes me wish I had more stuff to move, just so I could have such a good experience again. Beat U-Haul ever!

Rating:

3.0

The Cargo Van was dirty inside and had some trash in it. **Also-the van was on Empty and I had to put $10.00 of gasoline in it. But- I was still charged a Fuel Charge of $7.42.

Rating:

5.0

Customer service was the best and would highly recommend this location to everyone!

Rating:

5.0

Natalie was INCREDIBLE! So efficient, kind, and friendly. Girl deserves a raise.

Rating:

5.0

The staff was very nice and helpful. Only complaint was bathroom was out of order, I always have to pee a lot. Thanks

Rating:

5.0

Cleanest outside truck. Too dusty.

Rating:

3.0

The employees don’t even listen what’s my request as I requested I can and got a box truck just because she didn’t pay attention of my demand and that box truck was noisy and spent lots of gas

Rating:

5.0

I was very satisfied with the service provided by your representative. She was very friendly and accommodating. I originally reserved a 20 foot truck but realized I only needed a 14 foot truck. The representative made the change with no questions and no hassle. I am very pleased.

Rating:

2.0

Passanger door would not unlock from outside or inside made getting the second person had to climb over from drivers side

Rating:

5.0

For the customer service given,,, I would absolutely recommend this location. Excellent work Nataly!!

Rating:

5.0

This location is clean, staff is friendly and I recommend this location to future clients

Rating:

5.0

Nicole was very friendly and helpful. Truck was clean.

Rating:

5.0

Trailer had a latex glove and dirt in it. It was not a big deal but was not cleaned out from prior use. Phone service was great and pickup and drop off good.

Rating:

1.0

Was charged for an extra day even though I only used the vehicle for a few hours.

Rating:

5.0

Trailers have always been in good shape, customer service has always been pleasant and easy to work with. This is my go to location.

Rating:

2.0

They did not have the van I’d reserved and then acted very inconvenienced that i was there to pick up anything at all.

Rating:

5.0

Secure lot, large fleet, fast service.

Rating:

5.0

Completely satisfied!

Rating:

5.0

Bordee was awesome, fast efficient check out, very friendly person. Thanks NOT Brodee

Rating:

5.0

I had a great experience today. The staff was friendly and very helpful. They showed me different vehicles to make sure I got what I needed. This U-Haul location on Monument in Concord has great service and my transaction was quick and easy. Super efficient thank you!

Rating:

2.0

There was nobody outside to detach the trailer.?

Rating:

5.0

Excelente servicio

Rating:

5.0

Brodee and his team provided outstanding service. The vibes were great, the vehicles were well-maintained, and the whole experience was smooth. Thank you to everyone at Concord U-Haul — I’ll definitely be back again.”

Rating:

5.0

Very nice staff . Excellent service

Rating:

3.0

Rented 5x8 trailer brought back same day and received email next day I was charged for 2 days. The person who un hooked trailer was talking to a girl on speaker of cell phone not concentrating on his job. I asked do I need to go inside he said no your good. I called after e mail was told he didn’t check trailer in. They did refund but your working do your job not talk to women on phone.

Rating:

5.0

it was a minor concern, but picking up the truck on a Sunday morning in Fairfield, California meant I had to find and call the agent who arrived a half hour late which got myself and my volunteer movers off schedule. Because I had already passed the qualifications and payment process waiting around to be handed a key seemed like a process bottleneck. This makes me wonder if there’s a way to Automate the key retrieval process?(like using a coded lock box with some other online identity verification. )

Rating:

5.0

The ven is dirty in side and water in the doors And more not really clean in side

Rating:

4.0

Looks like I was overcharged on gas, would like to discuss with a customer service

Rating:

5.0

Good Experience!

Rating:

5.0

Good Experience!

Rating:

5.0

Super fast check-in and return. Nice folks work there. - Good value for a truck rental as well.

Rating:

5.0

Brodee provided excellent customer service. Very knowledgeable and attentive to my questions.

Rating:

1.0

Two ladies working there couldn't be bothered to put their phones down or stop chatting with each other long enough to correctly tell me where to park the trailer. It took me asking and walking several times to them to get the trailer dropped off. No one else in the place either.

Rating:

5.0

All great, local Nataly on Halloween move-out rush and customer service center Debbie and ...Rebecca? Wonderful to have in-person support from people who understand moving. Thanks to all U-haulers.

Rating:

5.0

Very helpful, polite,and efficient

Rating:

3.0

Really expensive, so I’d be inclined to try an alternative option next time

Rating:

3.0

Van really needed a bath. Also, I was charged for extra 2 gallons of gas at 13:00 but I had driven 36 miles and put in $17.00 + in gas at $4,09 per gallon. I looked and saw it was above what I took it out at. I called U-Haul within 30 minutes and they said it was already rented out and they could not go back and check. I have rented 3 times in the last month and there has been three issues. I will no longer wait for an email. I will ask for a receipt after they check it in so I can have them correct immediately. All the Staff are great and 2 of the 3 were corrected very fast to my satisfaction. I am waiting on this last issue, the gas.

Rating:

3.0

Detroit ave site is a mess. Doesn’t work. Awful.

Rating:

4.0

Very long waits to rent and return.

Rating:

4.0

Improve bugs in the app. I had difficulty picking up my rental via the app. Clerk inside was happy to get it done for me. I wish I had gotten her name. Female, african american, short hair about 5'-2"

Rating:

5.0

Customer service was excellent thank you

Rating:

2.0

Bait and switch. I was told it was 3/8 of a tank. I drove it 42 miles and put $16 worth of gas. It was 4 gallons of gas. I imagine the thing gets 10 miles per gallon. When I completed filling it It was definitely past a quarter, but they marked it as only a quarter and charged me an additional $36 filling fee even though the check out woman said it was all good. They can say whatever they want cause it’s not a full tank.

Rating:

5.0

Train your younger cashiers not to walk away and tell the customer i will be back and after 30 to 45 minutes come back.but by then i got service from someone else. My other request please clean van and fill up window wiper fluid. Thank you

Rating:

1.0

Better customer service and explaining of the fees that way people aren’t surprised with extra costs at drop off

Rating:

5.0

Friendly staff....all good.

Rating:

5.0

Brodie was very helpful and knowledgeable. I will only be using this location for my U-Haul rentals due to the staff on hand and excellence service.

Rating:

1.0

Person at the counter was very nice! When I picked up the van, two employees were in it just laughing it up. They walked away and took the key. After returning, one stood outside of the car of the other, pretty much blocking the exit. They still didn’t move after seeing me but waived me around. When I got to where I was moving from, I found out none of the equipment I rented was in the van. On line chat didn’t help and I needed to get moving. Ended up getting hurt in the process due to not having the equipment. Definitely would not recommend location.

Rating:

5.0

Always good customer service. I have used this location multiple times.

Rating:

5.0

Give Broddie, the manager, a raise! Oh, and his whole staff, too, who were PROS even tho the whole online UHaul system was down and customers backed up. With a smile and so much patience, this crew kept it together and made all the customers happy!

Rating:

5.0

all was wonderful

Rating:

2.0

Have employees show up to work or make arrangements for replacements so customers aren’t stuck waiting for someone to show up

Rating:

1.0

Waited a long time because an employee never showed up to work so no one could get their reservations.

Rating:

3.0

There was one guy working his tail off. I think his name was De. No one else was there and the computer was off line. The U-haul app SUCKS. I tried over 10 times to get my truck. Finally worked. The truck assigned has the caution engine and tire pressure on, but I was already 2 hours late. Don't get me wrong, every employee I have worked with has been polite and helpful. I really think the issue is systemic and would blame the owner.

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.