Customer Reviews for U-Haul of Concord

Rating:

5.0

There’s nothing I can offer to better your service it was hands down the easiest experience with a uhaul company I’ve had the chance to have customer service was great quick and easy as well the team was easy to talk to and helped us on our moving journey as good as possible thank you

Rating:

1.0

To U-Haul , I commented on the Condition of the Cargo Van that I RENTED. It was a " pitiful sight ! " When I saw the dirty , muddy , with bird poop on the windows VAN in the U-haul yard . I rented anyway because I needed it at that Time to Use . The VAN inside looked as if the previous USER of the VAN spilled a box of " Tide detergent " on the Rubber Floor mat . I washed the Van at a CHARITY CAR Wash , and cleaned up the mess inside . ALL 4 Tires on the Cargo Van were dangerously low ( Left front 35 PSI , RF 45 PSI , Both back tires were at : 50 PSI ; That's 30 under PSI ) SO I filled -up the TIRES ! THese Actions all took EXTRA time and COST MONEY . I' M REQUESTING A REFUND OF SOME TYPE for these Actions that I performed , being the fact that in most CASES the RENTER doesn't have to CLEAN UP THE VEHICAL to THAT EXTENT !! U-HAUL SHOULD REIMBURSE ME SOME OF THE MONEY BACK . Michael Tuohey / 620 N. 2nd. Street /. Dixon , CA 95620. EQUIPMENT : BE 2955L. Rental Date: 8-1-2025. My purchase and time element COST ME well over $ 300 . 00 Dollars PLUS the EXTRA Cost .

Rating:

5.0

Really great and quick check-in process. Super friendly and helpful people.

Rating:

5.0

Some confusion over the telephone between your two Concord CA locations. The larger yard on Monument opens at 7, but pickup trucks are on Detroit which opens at 10. Operator answers both location, but represents them as the same. Methinks Detroit is struggling. Monument staff good.

Rating:

2.0

All of the male staff members are not friendly or welcoming at all. On multiple occasions, my family members and I have experienced it. One was constantly on his cell phone and neither person was able to smile and say hello. I will be taking my business to Penske next time.

Rating:

5.0

Just make sure you confirm reservations, parts availability with a person. Don’t depend on automated systems to work well. Staff there was friendly, efficient, and helpful. Thanks!

Rating:

4.0

My experience was fast, easy and convenient. Employees were friendly and professional. Assistant manager was onsite and was working along with everyone else, not sitting back and doing nothing. Employees were assembling orders, trucks were leaving and arriving... very busy place. Good to see a thriving business.

Rating:

5.0

Great location, friendly staff and the vehicle was in pristine condition. Thank you!

Rating:

5.0

The staff at this location was very professional and courteous throughout the process. They went above and beyond During my pick up

Rating:

4.0

Everyone was nice and helpful, just very busy. I didn’t get all of my questions about the truck answered because the staff was constantly busy.

Rating:

5.0

best service and quick and easy to work with price was amazing why go to a dealership and get rip off when you can go to uhaul and get great service Rich you the man had me on the road and ready to tow right on i'll be by to rent trailers in the future love being help by honest people who actually care to help there customers

Rating:

5.0

had my hitch installed today and the guy Daniel help me got me in and out and it looks amazing they know how to treat and make you feel welcome here great work keep it up

Rating:

5.0

location where i picked up my truck did not please me so i showed up to the drop of location in concord california with slightly not in the mood after moving but once i was approached by gentleman name Brodee he changed my whole mood he's a very welcoming guy and to find out he the manager i see why everyone one that was there seems as they wanted to be there and i couldn't do nothing but match they energy they all put out thank you Brodee and his staff i'll be back next time and will definitely tell my family and friends to come enjoy you guys great service

Rating:

5.0

very clean and well maintained trailer i was impressed with how well i was help keep up the great work

Rating:

5.0

a very welcoming environment seems as reps love there job lady Ashley was well knowledgeable answered all my queries and made my day run smoothly

Rating:

5.0

concord uhaul rocks everyone i encounter with made me fill they wanted to help me from greeting me walking in the door to saying goodbye out the door great amazing people

Rating:

5.0

would like to say thank you to Monica she such amazing worker she knows how to make sure you have a great move and i will be a returning customer

Rating:

5.0

they provide great service as stressed out moving could be the made my moving experience great

Rating:

3.0

Have dollys and blankets available before offering them for rent. Have at least one more employee at the counter. Do away with the phone pickup process.

Rating:

5.0

I’ve been to a few other U-Haul locations before, and honestly they don’t compare most of them just aren’t great. This one is hands down the best. The people who work here are always super friendly which makes everything way easier. The trucks are clean and ready to go. Brodee the manager deserves a shoutout he’s awesome at what he does !! He’s patient, explains things clearly, and you can tell he really knows his stuff. he actually cares about helping people out. Brodee makes the whole process smooth and stress free. He honestly really goes above and beyond . This location sets the bar high. This is my go to when I need to rent a uhual truck. Keep up the good work guys ! Thank you.

Rating:

5.0

Great store. Always has stock.

Rating:

5.0

Very good!

Rating:

2.0

The female front desk told us to wait when it was our turn, and basicly left us at the front desk. A line grew and another employee started helping other customers while we waited for our original front desk person showed up (she didn't). That other employee then started helping us after assisting 2 other customers who were behind us (which is fine since he wanted to fet the line moving). I was also in this location the day prior for another separate reservation I had booked well in advanced for 11am Saturday for a moto trailer. I showed up and the employee dead face looked at me and said "it's not here. It will be here at 3pm." What? So I canceled and had to figure out another solution. There was no notification my rez ahead of time that it wouldn't be ready or anything and the employee just didn't give a fuck. This place is entirely mismanaged and some of the employees show not even the slightest shred of empathy for an inconvenienced customer. The one who actually helped me today did well handling a shitty situation but I had TWO DAYS IN A LITERAL ROW of shit customer service frkm 2 different employees.

Rating:

4.0

It was very easy to check in and out.

Rating:

4.0

Even with computer problems the front desk helped me get my car fixed.

Rating:

5.0

I can only say that the staff were awesome

Rating:

5.0

No issues, easy process for both pickup and return.

Rating:

5.0

Stellar.

Rating:

5.0

The female employee who helped was very patient and nice.

Rating:

5.0

Very good services

Rating:

5.0

Store manager is aces!

Rating:

1.0

Took me almost an hour to get my rental, because the workers were slow, not knowing their job and obviously didn't care about their job. Then they charge me 3 extra gallons of gas, after I returned the vehicle with the right amount of gas. Horrible experience.

Rating:

2.0

Staff were rude. Not friendly. No direction or support provide for return of rental. Lots of day workers hanging around blocking entrance.

Rating:

5.0

Back lot staff assisting with trailers were both very helpful , polite and hard working

Rating:

2.0

Not enough staff. I returned the trailer early, but never again.

Rating:

1.0

I was overcharged by three days. I took the truck at 3:12 pm on 7/29/2025. And returned it on 8/2/2025 @ 3:pm not 8/5/2025 at 8:26 am..

Rating:

3.0

There was problem with my reservation I took the truck and I used it for less than 30 miles but now I found that I was charged 40 miles. They did not check the mileage As you know, there is $1.19 cost per mile. Could you please refund the difference of the amount Please when you get customer make sure to get customer satisfaction to the highest level

Rating:

1.0

They overcharged me, I turned in my rental after having it for 2 hours and they charged me for 3 days. This is unacceptable. The employees are incompetent.

Rating:

4.0

Truck was not washed, windshield and outside of vehicle was not clean. Inside was good and the vehicle performed well on the road.

Rating:

2.0

I have rented from this location twice. Staff members do not have efficient processes in place to inspect the previous day's vehicles and then rent them out in the morning. Both times I have rented here, there are two to three staff members running around as individuals rather than as a team. It seems like each of them are attempting to reinvent the wheel individually. There should be far more management involvement, especially in the training of every team member. Staff members should also be held to higher standards of customer service and professionalism, including refraining from using curse words.

Rating:

2.0

It took about 15 minutes to get my reserved 20’ truck. There were 10-12 trucks that didn’t get checked in from the night before. This location need better management

Rating:

5.0

Trailer wasnt there as the previous customer did not return it on time. However the management made it work and I got another trailer and was able to get my daughter moved to 300 miles away for college.

Rating:

1.0

Very unprofessional. Didn’t have the equipment I had ordered and confirmed that I would receive. The truck was filthy and had less than a third of a tank of gas. They sold me a lock that didn’t fit the truck for the back door I had to go to a different U-Haul than what I originally ordered online and I also had to go to another U-Haul and rent dollies and a handtruck because they didn’t have any after I had ordered them at this location.

Rating:

2.0

more counter help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I waited 1 hour in line

Rating:

5.0

Every things was great Behavior friendly Thank you very much u haul

Rating:

2.0

I never received final invoice please send. First had to wait employee late new guy shows up minutes before persone who was to open. First truck given to me would not start and it took an hour because employee late and truck assigned wouldn’t start. Second trick text re pictures etc link would not work uploads… and now no final receipt I have pictures /mileage to check to make sure I was accurately billed.

Rating:

2.0

The line was long and they didn’t want to move trucks to get the one we had reserved. Luckily a trailer came in that we could use. One of the workers was trying to send us to another U-Haul 25 miles away which cost us precious time and money since this is for a business Even though I had reserved a truck there. This really infuriated me.

Rating:

3.0

While the gas fuel was on E which informed by the representative and the gas fuel at the return was above E but they added $42 additional for the gas while I returned with more gas fuel than initially was in the tank. The wheel was very dirty, it seamed never cleaned at all. Thanks

Rating:

3.0

Very rude employees

Rating:

5.0

uhaul of concord help me out made my life so much easier great attitude from reps well maintained vehicles hell my wife even said the bathroom was very clean lol all i can say is thank you all specially Ms Monica she made sure we didn't miss a beat

Rating:

1.0

Have working brakes in the uhaul and don’t risk my husband’s life. He pulled out of the lot and onto busy Monument Ave barely avoided getting hit by an SUV and had to drive it up on the median strip and throwing it into neutral to stop. The staff mentioned this vehicle had recently been stolen. This is a big deal and I’m not going to let it drop.

Rating:

5.0

By coming to Concord location & to pick up & return trailer worked well. the people really help connect trailer & disconnect trailer! people at Concord could answer questions & help with reserving trailer. It help coming early!

Rating:

1.0

The lady at the front counter severely lacks customer service. It is mind blowing how she is still employed. The truck that was assigned to me tire pressure monitor was flashing and was told that it’s ok to drive. Poor service

Rating:

1.0

I Originally had a reservation with the Pacheco Mini storage and waited for over an hour for someone to come. When I finally found out from the 3rd customer service person that the location was closed, they were not able to transfer my reservation to a new location. I had to scramble and find another truck myself! The service person said they would give me a $50 credit because my reservation was not honored. Have not seen that credit yet...

Rating:

5.0

The yard was very busy but the team was able to work together to get people in and out quickly.

Rating:

2.0

The store is set to open at 7am, I made a reservation for 7am specifically, when I arrived there was no one there, so I called the number on the door that mentioned the store managers phone number, never answered. I called the customer service line and they couldn’t even get a hold of anyone to figure out what was going on. The worker finally arrived at about 7:20.

Rating:

1.0

This was overall a horrible experience. They rented out a truck with a service light on. We had to have a service tech come out twice and still wasn’t repaired. And the tow Dolley lights didn’t work. This was over all a horrible experience that delayed the move by several hours. I would like a manager to contact me as promised.

Rating:

1.0

This was a horrible experience. I’ve requested to have a manager call me. And I haven’t gotten a response. The truck broke down twice. The tow Dolley didn’t have lights. Our last service tech had to follow us back into town in case it broke down. I would like a manager to call me back.

Rating:

2.0

The store was very unorganized. Phones ringing - no one answering to place the call on hold. Filthy counter and all supplies were very unorganized. Took several minutes for someone to walk into the office area. The desk attendant had no idea of the trailer inventory was on the lot. Said, "we should have one, I hope". Two 6x12 open trailers were actually located on the lot. I'D HATE TO BE THE ONE WHO DOES THE INVENTORY. Numerous persons asking you to employ them as you enter the lot and leave. The one bright moment was the lot attendant. A tall / slim young intelligent African American man with was very cordial - professional - well versed with the equipment and pleasant to speak with. He was constantly being tasked with more work from several people approaching him and directing him to put a license plate on this truck, take a picture of that truck, do this and do that. He was obviously overworked. He remained calm and said yes I'll get right on that. The store is what it is. The store is very busy. I'm sure the employees are tired and sick of all of customer attitudes. I tried to be nice and tip everyone. That seemed to help. And I was over charged a day. Hmmmmmm .

Rating:

3.0

I reserved a van, but no vans were available when I arrived. Mu options were to leave without a vehicle or to rent a truck with higher mileage charges. Please fix your reservation system

Rating:

4.0

Very well organized place of business, you need more parking for your customers very awkward and confusing when you first pull in. Getting out of there a problem needed to move rental trucks and customers cars. Other than that I was very happy with cost and customer service Vannisa was awesome.

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.