Customer Reviews for U-Haul of Concord

Rating:

5.0

Lonnel was fantastic. Extremely organized, professional, and helpful.

Rating:

2.0

Very long wait because truck not available.

Rating:

5.0

Superior support! The general manager Brodee went out of his way to drive up to Redding CA the previous evening to obtain the wiring harness set that was out-of-stock for my pre-move installation. Truly grateful for his above-and-beyond effort to make everything happen.

Rating:

1.0

Called me a liar and had me re hook up the trailer after I dropped it off and move it to a different part of the shop. Lay at counter was rude and so was her boss

Rating:

5.0

van smelled bad inside

Rating:

4.0

Just let me know I don't need to see agent to drop off the trailer

Rating:

5.0

thank you moving went great and you guys made it happen !

Rating:

1.0

Poor customer service Need to be trained in customer relations

Rating:

1.0

I had received no confirmation of pick up as of 4:45 PM the day before rental so I had to call u-Haul to confirm rental. They informed me that the closest 5X8 trailer was 45 minutes away from where i had scheduled it. So, Saturday morning I drive 45 minutes each way to pick up my rental. Freaking rediculous!!! The woman at the counter at the Concord U-Hail could not have been more rude to the customers. It wasn't just me, it was others in from of me as well. What was odd was that she completely changed her attitude when speaking with coworkers and was a sweet as pie. Absolutely terrible customer service! Then they proceeded to supply me a trailer that had two bald tires. When I commented something about the tire wear the attendant said nothing. Needless to say, three quarter of the way home the tire on the trailer blew out. Why would U-Haul ever put a vehicle on the road in such an unsafe state? The only right thing U-Haul did was have the tire repair company replace both of the tires. I then made it home safely.

Rating:

5.0

Let’s just say Uhaul of concord saved me lol 😂 I forgot to make a reservation for a truck and I looked around trying to find a truck well I decided to stop by Uhaul of concord and see maybe they have something and the did I even got to meet some wonderful people Ashley Whom help me was so amazing also the lady Monica pulled my truck up help me complete the walk around inspection on the app which is a good idea then as I finish up my move on return side I got to meet the manager Brodee he such a great character wonderful gentleman and I see why it’s overall good service they all provide great service nice and clean environment top tier I know now where to come thank you 🙏…… Mr Cook

Rating:

5.0

This location provides over the top great customer service experience dealing with high flow of customers the team here never breaks there good service skills from dealing with people with very bad attitudes mad at life to someone like myself who deserves good service the keep it professional I’ve been to other Uhaul stores and by far this location in concord California is overall the most amazing place keep being great ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

While the girl behind the counter went out of her way to find me a trailer to match my reservation, and she did, the initial experience was a huge disappointment. I would not recommend U-Haul based on that

Rating:

4.0

Always have the trailers I need. Staff hooking up are friendly and efficient. Waits on line are long so staffing could be bettet.

Rating:

3.0

I got what I needed but the clerk who tended to me was terse and not as helpful as she could've been. This was my first time with a trailer and there was no offer to help or demonstrate how to hook it up. As soon as she was done with my transaction she disappeared. I asked a technician who was under another customer's car installing something and he was actually very friendly and helpful. The trailer was functional but paint was peeling off and it didn't look very well maintained.

Rating:

5.0

Anthony was the best!

Rating:

5.0

Rented a 20 Ft Truck from U-Haul on Monument Blvd in Concord, Ca and could not be happier with the equipment and service at this location. Brodee took great care of us and made moving a snap. The Truck was immaculate, great performance and nicely equipped. I would recommend this location for your moving needs. 5 Stars, see you guys next time! Best, Shawn Brown

Rating:

2.0

The employees were kind of indifferent to customers. Like they didn’t want to be there. NONE of the equipment I reserved was available and they told me “that’s how it always is”. There were a bunch of workers hassling me for work when I drove onto the lot too. This location is disgusting.

Rating:

1.0

It is already 2nd time when I am charged for the fuel. I changed the actual fuel, but I was charged more. I claim the reimbursement

Rating:

5.0

Great workers and friendly staff, fast in and out service.....

Rating:

5.0

Trucks are pretty old but the big thing was the lady working this am when we picked up. Absolutely fantastic person to have greet a customer. She was GREAT!!!!! Love her attitude and she’s a people person. Just wonderful. Drop off was super easy too. Very happy customers!! Thank you :)

Rating:

4.0

There was trash on the ground, and a lot of trucks in the area. I had to wait a while to turn in my trailer, but the staff was very kind and friendly. I went in the morning, so it was probably a busier time of day.

Rating:

5.0

na

Rating:

4.0

All of the people that work, there were fantastic, friendly, and professional. Made me feel like a valued customer from the moment I walked in. The process was simple and they made it easy and the only thing I would suggest is to spend a little bit of money fixing up your Customer waiting area. It’s super outdated and for a few bucks you can put a TV in there a nice new table and shares and it not cost a lot but really make a difference. Besides that, A+ across-the-board for you guys. Well done!

Rating:

1.0

They charge double from me and other customer 's and made me headaches for days. The customer service should focus on changing customers.

Rating:

5.0

Honestly some of the best customer service I've experienced in a long, long time. The staff was very friendly and you could tell that they know how to do their jobs. Made the pick up and drop off processes effortless for me, the customer. 5 stars and will definitely rent from them again even if I have to go out of my way to pick up a truck or trailer from this location. Richie and Brody, thanks again!

Rating:

5.0

The Crew at the Concord store on Monument Blvd. are awesome. While I was waiting to be helped, the two employees were on it. When I say they can multi-task, they get real world stuff done. I was very impressed with their ability to adapt to whatever was thrown their way. Problem, bam taken care of, next! U- Haul your Crew at Concord Monument are Rental Rockstars for sure. Saturday morning at any U-Haul is crazy, I know I’ve been there. Your Family at the Concord store “Rockstars”Unsung heroes if you ask me! Bottom line, would I rent again from U-Haul? Hell-yes I would. “Hey” corporate you need to recognize this Family at your Concord Monument Store! Cheers 🍻

Rating:

1.0

Actually check equipment before it is checked out. The trailer I rented had one flat tire with a nail in it. Another tire had only 20psi. I returned to this location about an hour after I left with the trailer to get it fixed. I was told that they had no way to fix the tire or exchange it for another tire. I was told that the trailer was checked out before it was rented to me. I was told to call road service. When I called road service an automated voice directed me to the website. On multiple tries, the website could not find my contract number. I gave up and went to a gas station to have the tire repaired.

Rating:

5.0

Hands down the staff at concord Uhaul is the best around walk in great vibes good staff knowledgeable and have a answer and a solution to your moving needs even bbq for the party with as the manager said best tasting propane but overall Uhaul on monument was super amazing and affordable I now know where to come

Rating:

5.0

Monica provided me and my family with great service had us in and out all with a smile and great hospitality will make sure I send friends and family colleagues etc. thank you see you next time

Rating:

5.0

This uhaul provides best customer service experience I’ve ever encountered with Brodee the manager from the phone call to picking up and returning my rental has been nothing but great service truck maintenance was amazing great truck nice and clean very welcoming facility when you arrive I was greeted by person pumping propane walk in building everyone had a smile and seemed as they wanted to be there at work which made me want to rent from them as stressful as moving could be team at concord is a stress relief environment thank you guys appreciate will send all friends and family

Rating:

2.0

We didn’t get the truck that we reserved 5 days previously there was a homeless guy in the back of the truck when I picked it up it was left on E the truck was blocked in I had to wait for them to move other trucks

Rating:

3.0

I brought the truck back about 25 minutes before my drop off time. I was asked if I wanted a email receipt so I said sure. The lady I spoke to said there wasn’t anything else I needed to do and can leave and expect the email. When I looked at it they charged me for an extra day because it wasn’t checked back in right away. She waited almost an hour. I dropped it off 11:55am, return time should have been 12:23pm and they say it was returned at 12:50pm. So an extra $34.95 + fees & tax. I would definitely say it’s worth the time to wait and make sure things are done in a timely manner.

Rating:

5.0

Nothing just keep those people that work, that day. In your business. They have excellent customer service.

Rating:

3.0

Great service from Monica and her staff!

Rating:

5.0

Great job

Rating:

3.0

I haven’t received my receipt. Can you please send it as I didn’t use as much miles as I thought I would. Thank you

Rating:

1.0

Crooks noway i drove that truck 33 miles my move was less then 5 miles my error for not checking odometer before taking off

Rating:

1.0

All had bad attitudes only one person helped one problem.. i asked one employee if he worked here?? He only pointed to his shirt which said nothing.. i handed the employee a good looking lock for my truck and he rang me up when the one good employee spoke up and said that lock wont work for the truck.. I would of went to Utah without being able to lock the truck at my hotel.. very bad experience glad its over… have a blessed day 🇺🇸

Rating:

5.0

Very good service in the front office and yard. The office had only one agent - they did their courteous best but only one agent caused delays for all,

Rating:

4.0

The van I rented had a strong old cigarette scent baked into it. Made me feel nauseas.

Rating:

5.0

Easy peasy.

Rating:

3.0

Have enough employees. I was in office for 15 before before anyone came in. It was a mad house.

Rating:

1.0

One person working counter. Half dozen people in line waiting to pick up. Took at least 30 minutes to get through the line. Reserved one furniture dolly and two hand dollys. Was told only one hand dolly was available and nothing else. Was also told my truck was on empty and I needed to put gas in it, which has never happened in all my uhaul experiences. Upon returning, again, a half dozen people in line, one person working the counter. 40 minutes in line to return the truck and was met with a rude attitude by the employee. Would probably not consider Uhaul for future needs now.

Rating:

2.0

This location was Very understaffed at checkout. 1 guy to help everyone showing up in the morning and it is not enough. Checkout should be no more than a few minutes. I had 1 person in front of me, but waited for at least 25 minutes or more just to get helped and there were 8-10 people behind me in line. It was not the staff members fault. Seems like a lot of miscommunication or mismanagement. Kind of unacceptable. The furniture dolly I booked was not available. Other than that, it was ok. But honestly, it made me think I should try Ryder or Penske next time…

Rating:

5.0

Keep the employees happy.

Rating:

2.0

One casher only with long line, rush to finish, no customer service to new comer

Rating:

2.0

There were at least 6-10 "day workers" milling about at the driveway entrance to this facility as I drove in. I saw no one from U-Haul on site until after waiting in my vehicle for 2-4 minutes. I asked about a printed receipt and was told to ask for the receipt in the office. No one was in the office for at least 11 - 14 minutes before someone from U-Haul arrived in the office. When I asked for the receipt, I was told to check my email. When I asked for a "printed copy" of my receipt, I was again referred to "check your email" at which time I asked for "a printed copy" of my receipt. Upon reading the printed copy, I inquired about the amount on the receipt ($0). I was told to call U-Haul for an explanation of the amount. "Customer Service" does not explain what I experienced in Concord CA when returning my rented vehicle.

Rating:

4.0

N/A

Rating:

1.0

fire ashley and the fat guy. they lack customer service skills.

Rating:

4.0

They need more help at the monument location in concord the 2 people working there are excellent people but I feel like having 2 more people would of help them alot because they couldn't take their lunch and that’s not fair. But overall great service they need a raise in my opinion. Thank you!! For their hard work.

Rating:

1.0

Staff yelling at each other rudely in store. Truck was not there upon pickup and had to wait until staff selected a different truck. Cabin smelt like cigarettes

Rating:

3.0

The service was fine; but the automated ID collection & vehicle preview picture upload did not work at all and it took me 1/2 just to try getting the photos of the truck condition at pickup uploaded. I finally went back in to customer service and asked them what to do so I could get going but also protect myself from damages. They said to just take pictures and keep them in my camera until I receive and agree with the final invoice. Trying to take those pictures used up 1/2 hour of rental time! I was not pleased about that.

Rating:

3.0

Everything was great!

Rating:

1.0

I had the worst customer service interaction ever when I came to pick up the truck. Because I was not comfortable with the counter person using their personal phone to scan my ID I was cursed at, yelled at, he left in a fit, refused to help me until I made the link work in my own phone and was in tears. I will NEVER rent from UHaul again and will let everyone I know to go rent from Penske. Absolutely hideous human being that nearly wrecked a school experience for my music students as I needed the truck to move 5 string basses and two cellos from my high school where I teach to a festival. A terrible experience.

Rating:

5.0

The young man that helped me was wonderful

Rating:

2.0

why did i have to drive 30 miles out of my way to pick up my rental after being promised at much closer location. unkool

Rating:

2.0

It was my first time there picking up a truck so I didn’t know the process nor explained the process. We weren’t given the right truck to begin with as we needed a ramp after giving dimensions of the table we were picking up. The employee helping us for our rental seemed distracted as he was helping another customer and was taking a personal call on his air pods so maybe that’s when the truck got switched. It was past 30min of us waiting for the rental so we weren’t sure where the communication fell.

Rating:

5.0

Always great customer service and love the staff

Rating:

5.0

Truck roof leaked rain water on my sofa.

Rating:

5.0

For me, everything over there works.

Rating:

4.0

drop off was easy no hassle.

Rating:

5.0

Truck was well maintained. It did wreak of cigarette smoke from previous renter, so some sort of air freshener would be welcomed. You could charge users who smoke for the cost of decon for non-smokers who don’t appreciate the smell.

Rating:

3.0

Reservation system is often not reliable.

Rating:

5.0

It was a super easy drop off.

Rating:

5.0

Nothing to improve. I had an amazing experience at this location. I rented a Uhaul this past week and was very happy with my experience. I wanted to give a shout out to Brodee who went above and beyond to help with our truck rental. Gave us excellent customer service. Will definitely be coming back to this location for future rentals or any of my moving needs

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.