Customer Reviews for U-Haul of Concord

Rating:

2.0

more counter help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I waited 1 hour in line

Rating:

5.0

Every things was great Behavior friendly Thank you very much u haul

Rating:

2.0

I never received final invoice please send. First had to wait employee late new guy shows up minutes before persone who was to open. First truck given to me would not start and it took an hour because employee late and truck assigned wouldn’t start. Second trick text re pictures etc link would not work uploads… and now no final receipt I have pictures /mileage to check to make sure I was accurately billed.

Rating:

2.0

The line was long and they didn’t want to move trucks to get the one we had reserved. Luckily a trailer came in that we could use. One of the workers was trying to send us to another U-Haul 25 miles away which cost us precious time and money since this is for a business Even though I had reserved a truck there. This really infuriated me.

Rating:

3.0

While the gas fuel was on E which informed by the representative and the gas fuel at the return was above E but they added $42 additional for the gas while I returned with more gas fuel than initially was in the tank. The wheel was very dirty, it seamed never cleaned at all. Thanks

Rating:

3.0

Very rude employees

Rating:

5.0

uhaul of concord help me out made my life so much easier great attitude from reps well maintained vehicles hell my wife even said the bathroom was very clean lol all i can say is thank you all specially Ms Monica she made sure we didn't miss a beat

Rating:

1.0

Have working brakes in the uhaul and don’t risk my husband’s life. He pulled out of the lot and onto busy Monument Ave barely avoided getting hit by an SUV and had to drive it up on the median strip and throwing it into neutral to stop. The staff mentioned this vehicle had recently been stolen. This is a big deal and I’m not going to let it drop.

Rating:

5.0

By coming to Concord location & to pick up & return trailer worked well. the people really help connect trailer & disconnect trailer! people at Concord could answer questions & help with reserving trailer. It help coming early!

Rating:

1.0

The lady at the front counter severely lacks customer service. It is mind blowing how she is still employed. The truck that was assigned to me tire pressure monitor was flashing and was told that it’s ok to drive. Poor service

Rating:

1.0

I Originally had a reservation with the Pacheco Mini storage and waited for over an hour for someone to come. When I finally found out from the 3rd customer service person that the location was closed, they were not able to transfer my reservation to a new location. I had to scramble and find another truck myself! The service person said they would give me a $50 credit because my reservation was not honored. Have not seen that credit yet...

Rating:

5.0

The yard was very busy but the team was able to work together to get people in and out quickly.

Rating:

2.0

The store is set to open at 7am, I made a reservation for 7am specifically, when I arrived there was no one there, so I called the number on the door that mentioned the store managers phone number, never answered. I called the customer service line and they couldn’t even get a hold of anyone to figure out what was going on. The worker finally arrived at about 7:20.

Rating:

1.0

This was overall a horrible experience. They rented out a truck with a service light on. We had to have a service tech come out twice and still wasn’t repaired. And the tow Dolley lights didn’t work. This was over all a horrible experience that delayed the move by several hours. I would like a manager to contact me as promised.

Rating:

1.0

This was a horrible experience. I’ve requested to have a manager call me. And I haven’t gotten a response. The truck broke down twice. The tow Dolley didn’t have lights. Our last service tech had to follow us back into town in case it broke down. I would like a manager to call me back.

Rating:

2.0

The store was very unorganized. Phones ringing - no one answering to place the call on hold. Filthy counter and all supplies were very unorganized. Took several minutes for someone to walk into the office area. The desk attendant had no idea of the trailer inventory was on the lot. Said, "we should have one, I hope". Two 6x12 open trailers were actually located on the lot. I'D HATE TO BE THE ONE WHO DOES THE INVENTORY. Numerous persons asking you to employ them as you enter the lot and leave. The one bright moment was the lot attendant. A tall / slim young intelligent African American man with was very cordial - professional - well versed with the equipment and pleasant to speak with. He was constantly being tasked with more work from several people approaching him and directing him to put a license plate on this truck, take a picture of that truck, do this and do that. He was obviously overworked. He remained calm and said yes I'll get right on that. The store is what it is. The store is very busy. I'm sure the employees are tired and sick of all of customer attitudes. I tried to be nice and tip everyone. That seemed to help. And I was over charged a day. Hmmmmmm .

Rating:

3.0

I reserved a van, but no vans were available when I arrived. Mu options were to leave without a vehicle or to rent a truck with higher mileage charges. Please fix your reservation system

Rating:

4.0

Very well organized place of business, you need more parking for your customers very awkward and confusing when you first pull in. Getting out of there a problem needed to move rental trucks and customers cars. Other than that I was very happy with cost and customer service Vannisa was awesome.

Rating:

5.0

Charged me for 4 gallons of gas. I drove the 15’ truck 39 miles. Added 3.5 gallons of gas, and they still charged me an extra $24 for 4 gallons.

Rating:

1.0

I was WAYY overcharged for my rental and I have yet to find out exactly why that is. I will be calling during business hours tomorrow to make my complaint.

Rating:

1.0

The trucks are very dirty and I doubt they've been washed in months. The customer service is very poor. The workers in the backroom were yelling and banging the garage doors and the woman who helped me repeatedly went to the back in order to answer personal phone calls. I would not return to this location again.

Rating:

5.0

Great staff

Rating:

5.0

The Concord store is great: I like the staff there and they do all they can to manage long lines during a rush. The only glitch was in the reservation system: the Reservation Center had sent me to Concord, which was my preference; but Concord didn't have the trailer I had reserved and I had to take a trailer that was much larger than I needed, much more difficult to manage, and more expensive to pull.

Rating:

1.0

Slow service. I drove 12 miles and put gas in the van and was charged $50 for gas. Fortunately I took pictures but I’m sure I’ll still get screwed. You advertised $19.95/day but charged me $125 for 1 day and 12 miles. Total rip off

Rating:

3.0

please pay more attention to who walks into the store and needs help/service. When I walked in, I was the first one in, and there was no one there to greet me. I heard a woman in the garage/area around the back on cell phone as if you were talking to a friend. after a couple minutes, the guy who was parking the returned trucks, came up to the customer service counter to help me. By then, there were at least three other customers that had walked in the door behind me – all waiting. It was obvious in one corner behind the counter that there were multiple cameras, so the employees should've known that we were all there.

Rating:

3.0

Nothing I could think of off hand.

Rating:

5.0

Excelente y service nothing that I can think of for your team to improve

Rating:

4.0

Just two people in line, I still had to wait 40 minutes. People dropping off vehicles or trailers or dollies what have you, and trucks prep to go out way too tight of a parking and drive-thru area.

Rating:

5.0

The staff at the concord U-Haul was very helpful through the process of renting a trailer for the afternoon and accommodated my need to get it back in a few hours. In particular, Monica was great and even provided a cold bottle of water on a hot day.

Rating:

5.0

All very friendly and helpful!

Rating:

5.0

Just continue what you’re doing. Being a friendly, helpful, accommodating and affordable moveing company. Thank you.

Rating:

4.0

Even though I reserved my equipment in person on Friday I had to WAIT ONE HOUR IN A LINE ON SATURDAY TO GET MY EQUIPMENT THAT WAS RIGHT NEXT TO MY TRUCK. I THINK THERE HAS TO BE A FASTER WAY THAN THIS. I SHOULD HAVE HAD A DOCUMENT FROM THE DAY BEFORE SO I COULD JUST GET MY EQUIPMENT IN THE MORNING.

Rating:

3.0

I was charged $9 for merchandise but I didn't buy anything. Please refund me for this charge.

Rating:

4.0

Very friendly and funny employees. They seemed to enjoy their jobs. Lots of trucks to rent. Fast, helpful service. (Even though there was a long line. It was a Saturday). Could use more parking for customers, this is a very popular place. Will use again.

Rating:

5.0

The General Manager was so accommodating and helpful when the truck I reserved wasn’t available. He went over the top to make sure I was happy with the adjusted pricing when I needed to take a smaller truck than planned.

Rating:

5.0

Coffee or Tea?

Rating:

5.0

Ronnel was polite andproffessional. Well done.

Rating:

5.0

if looking for great service and well maintained vehicles and a very knowledgeable staff in the moving industry stop by concord uhaul on monument blvd great service

Rating:

5.0

Brodee and his staff does amazing job i as a mover recommend all my clients who need trucks to come to uhaul of concord my sisters has a food service she come to get propane once a week from them and it's always a pleasure to stop by thank you all

Rating:

5.0

Very friendly!!

Rating:

5.0

came in to require about a ubox the young lady Monica was very nice with giving us information about the ubxes and the truck rental was well taken care of no issues it was overall great experience i'm looking forward to using your services for my big move coming up

Rating:

5.0

great customer service well kept truck and trailer ronell provided over the top customer service even sold me on getting a hitch installed on my vehicle so yeah i'm already a returning customer once my parts come in very knowledgeable location i'll see you all soon thanks again

Rating:

5.0

Concord Uhaul is the only Uhaul I use because you go there an the employees are so nice an makes the rental process very smooth in an out great equipment nice and clean well maintained

Rating:

5.0

Lonnel was fantastic. Extremely organized, professional, and helpful.

Rating:

2.0

Very long wait because truck not available.

Rating:

5.0

Superior support! The general manager Brodee went out of his way to drive up to Redding CA the previous evening to obtain the wiring harness set that was out-of-stock for my pre-move installation. Truly grateful for his above-and-beyond effort to make everything happen.

Rating:

1.0

Called me a liar and had me re hook up the trailer after I dropped it off and move it to a different part of the shop. Lay at counter was rude and so was her boss

Rating:

5.0

van smelled bad inside

Rating:

4.0

Just let me know I don't need to see agent to drop off the trailer

Rating:

5.0

thank you moving went great and you guys made it happen !

Rating:

1.0

Poor customer service Need to be trained in customer relations

Rating:

1.0

I had received no confirmation of pick up as of 4:45 PM the day before rental so I had to call u-Haul to confirm rental. They informed me that the closest 5X8 trailer was 45 minutes away from where i had scheduled it. So, Saturday morning I drive 45 minutes each way to pick up my rental. Freaking rediculous!!! The woman at the counter at the Concord U-Hail could not have been more rude to the customers. It wasn't just me, it was others in from of me as well. What was odd was that she completely changed her attitude when speaking with coworkers and was a sweet as pie. Absolutely terrible customer service! Then they proceeded to supply me a trailer that had two bald tires. When I commented something about the tire wear the attendant said nothing. Needless to say, three quarter of the way home the tire on the trailer blew out. Why would U-Haul ever put a vehicle on the road in such an unsafe state? The only right thing U-Haul did was have the tire repair company replace both of the tires. I then made it home safely.

Rating:

5.0

Let’s just say Uhaul of concord saved me lol 😂 I forgot to make a reservation for a truck and I looked around trying to find a truck well I decided to stop by Uhaul of concord and see maybe they have something and the did I even got to meet some wonderful people Ashley Whom help me was so amazing also the lady Monica pulled my truck up help me complete the walk around inspection on the app which is a good idea then as I finish up my move on return side I got to meet the manager Brodee he such a great character wonderful gentleman and I see why it’s overall good service they all provide great service nice and clean environment top tier I know now where to come thank you 🙏…… Mr Cook

Rating:

5.0

This location provides over the top great customer service experience dealing with high flow of customers the team here never breaks there good service skills from dealing with people with very bad attitudes mad at life to someone like myself who deserves good service the keep it professional I’ve been to other Uhaul stores and by far this location in concord California is overall the most amazing place keep being great ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

While the girl behind the counter went out of her way to find me a trailer to match my reservation, and she did, the initial experience was a huge disappointment. I would not recommend U-Haul based on that

Rating:

4.0

Always have the trailers I need. Staff hooking up are friendly and efficient. Waits on line are long so staffing could be bettet.

Rating:

3.0

I got what I needed but the clerk who tended to me was terse and not as helpful as she could've been. This was my first time with a trailer and there was no offer to help or demonstrate how to hook it up. As soon as she was done with my transaction she disappeared. I asked a technician who was under another customer's car installing something and he was actually very friendly and helpful. The trailer was functional but paint was peeling off and it didn't look very well maintained.

Rating:

5.0

Anthony was the best!

Rating:

5.0

Rented a 20 Ft Truck from U-Haul on Monument Blvd in Concord, Ca and could not be happier with the equipment and service at this location. Brodee took great care of us and made moving a snap. The Truck was immaculate, great performance and nicely equipped. I would recommend this location for your moving needs. 5 Stars, see you guys next time! Best, Shawn Brown

Rating:

2.0

The employees were kind of indifferent to customers. Like they didn’t want to be there. NONE of the equipment I reserved was available and they told me “that’s how it always is”. There were a bunch of workers hassling me for work when I drove onto the lot too. This location is disgusting.

Rating:

1.0

It is already 2nd time when I am charged for the fuel. I changed the actual fuel, but I was charged more. I claim the reimbursement

Rating:

5.0

Great workers and friendly staff, fast in and out service.....

Rating:

5.0

Trucks are pretty old but the big thing was the lady working this am when we picked up. Absolutely fantastic person to have greet a customer. She was GREAT!!!!! Love her attitude and she’s a people person. Just wonderful. Drop off was super easy too. Very happy customers!! Thank you :)

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.