Customer Reviews for U-Haul of Deptford

Rating:

5.0

I really appreciated how messy it was to pick in and return the truck. Checking and check out was super smooth

Rating:

1.0

I filled the tank up to exactly 3/4 tank like I left it, I dont appreciate your company trying to scam me out of $11 for 2 gallons of gas thay I had already paid $10 for. You'll be hearing from me.

Rating:

5.0

Easy pick up and drop off. Team members are pleasant

Rating:

5.0

Good experience.

Rating:

5.0

Every thing was great 👍

Rating:

1.0

I arranged to pick up equipment at one location close to an Avis dealership so I could drop the rental car and get the truck. I had other business in NJ and went to the dealership two days prior to the rental to confirm availability. Apparently U Haul texted me they changed the pickup location to another dealer about 10 mi away. Travelling, I did not receive the text but fortunately learned of the change the day before when I checked back with the dealer to see if I could pick up the truck at closing. I had to change the drop off location for the rental car at my expense. What a mess?

Rating:

5.0

great place to rent a truck

Rating:

3.0

I called the night before my rental to confirm an early pick up at 6:30 AM and was told to use the U-Haul app to get a lockbox code. When I arrived in the morning prior to 6:30 AM, I could not locate a lockbox code using the app. I called customer service and was told no lockbox code was set up for me. A U-Haul worker arrived at 6:45 and was able to help me secure a rental, but it was not the rental I had reserved. I was already running late. I had to switch from a high roof van to a box truck. The box truck cost more in gas and in Bridge tolls because it’s a heavier vehicle. Overall, the pick up was late, I got a vehicle. I did not reserve, and upon return the young man told me it would take 20 minutes or more for him to check me out and give me an actual receipt. I worked with him until he did get my receipt going. He told me there were two customers ahead of me meanwhile, all he needed to do was run outside and check the mileage which he finally did. He read the notes on the account and confirmed that there was a lower fee for mileage, but had I not mentioned to any of the troubles I had in the morning I might not have gotten the benefit of a lower mileage rate. I found the beginning of my transaction and ending to both lacking.

Rating:

2.0

I was charged for an appliance dolly that I did not receive with my rental.

Rating:

1.0

You need to do better on everything …. My pickup time was for 4am. There was a faulty lock on the lock box, the lever broke off and I was unable to pick up my truck. That set me back 3 hours and I missed my appointment window at my new location due to it. There was no master key left in the glove box for the padlock on the trailer door. I lost another 30-40 minutes trying to find someone with bolts cutters to cut the lock off. Overall this was a terrible experience and I wouldn’t recommend Uhaul to anyone going forward. Rent from a different company

Rating:

2.0

Reserved 2 dollies and only 1 was available. Drivers side door did not close all the way and warning light stayed on. Tire service maintenance light was on when picked up the truck. Gas cap was loose when picked up Dirty. Passanger side door was dented near wheel well and hard to open.

Rating:

5.0

Great customer service by Michelle.

Rating:

3.0

The ac in the truck was broken and it was a super hot day.......but I survived 💪 🥵

Rating:

5.0

Their system was down when we went to pick up our uhaul. Maybe send an email prior to picking up for people to fill out paper work beforehand so that they can get the uhaul and go. It took us 30 minutes to do all the stuff online and get it approved since their system was down. I did apologize to the cashier as it was not his fault the system was down!

Rating:

5.0

An employee named Moe was fantastic at his job ,very helpful ,had an answer for every question.

Rating:

5.0

I had issues with the app taking pictures of the rental. I took independant ones for safety.

Rating:

1.0

Our car was recently vandalized at this location. It's not a safe place to leave your vehicle after hours. Staff on site shared with us that they would give us video footage while police were present, but did not give it to us as promised. We followed up to find out from management that the footage cannot be given to us directly. We were given a general phone number and was routed three times to people who weren't helpful. The receptionist did not know how to direct us to the legal team, I found it on google, and they were also unhelpful. Clearer communication would have been appreciated from the beginning instead of circles of frustration. Will never return to this location or recommend it.

Rating:

5.0

Very helper thank you very much

Rating:

3.0

Your representative did not orient me to the vehicle. He handed me the key and showed me where it was parked. Not good for safety reasons. He could have been more helpful.

Rating:

5.0

Cargo van was rather dirty inside passenger compartment and 1 windshield wiper blade was dangling in need of replacement.

Rating:

2.0

Well just to let you know I went to the Lawnside uhaul first and they did not have my truck yet so I had to get a uber home and then 2 hours later said that I had to go to the deptford uhaul to pick up anther truck At that location. So inconvenient

Rating:

5.0

The staff was very accommodating, I needed a larger truck short notice and they were happy to help, made my move easier.

Rating:

5.0

I will be back again.

Rating:

5.0

Vehicle was cleaned and had gas but it drove like trash.

Rating:

4.0

The location needs to have a designated area for the customers to park. Being mixed up with the rental vehicle and equipment is not convenient or safe. If it wasn’t for that I would have given a five star rating.

Rating:

3.0

Communication. We were not notified the pick up location had changed until the day of and we thought it was a mistake. I called U-Haul customer service asking to switch back to the original location I chose and ask the agent I spoke with, “can you guarantee this location has the vehicle I need?”. The agent assured me after switching the location back that they had the vehicle I reserved. Upon arriving to the location I originally reserved, the associate there said no we do not have one and you need to go to this other location. This through a wrench in our travel plans as the location we were being sent to then was further out of the way and if it was communicated to us earlier we would have had more time to plan. Very upsetting as this is the 2nd time something like this has happened.

Rating:

4.0

Clean the windshield, cup holder area, and door cubbies

Rating:

5.0

I walked in unannounced and without any reservation use the app and had keys in hand within minutes. So smooth. So very smooth

Rating:

5.0

The young man working the desk did a very good job. I was pleased with his professionalism

Rating:

5.0

Make sure the inside of the truck is clean

Rating:

1.0

The booking was done for a day longer than I had asked for. A The attendant suggested I would get refund if I brought it back early. I did not. Sir for less than 24 hours of use, I paid $90.

Rating:

5.0

None, the experience was great.

Rating:

5.0

Service was great, staff was very helpful.

Rating:

5.0

I have used this location so many times and never have had this experience but this particular truck was in really bad shape and I am going to outline all of the things that was wrong with it and I feel like for a loyal customer like me this is unacceptable and I should be discounted something for my troubles. I could have ruined the things that were in my truck because the suspensions and the shocks on that truck were completely gone.The visor kept falling down. It’s not secured. I didn’t have a handle to hold on to pull myself up to get on the truck. The tire light is on the car didn’t have a I didn’t have a rearview camera like the last one. The suspension is terrible. I hit every bump the car feels like the truck feels like it’s leaning on the left side. Driver door and passenger side door difficult to keep closed. Won’t close on the first time try have to slam it really hard. The door panel would pop and make a loud noise every time we open the door. It felt like it was going to pop off what if it popped off while I was driving or while I was using the truck just unacceptable. You really have to do better with your quality of vehicles

Rating:

5.0

The 2 young gentlemen took great care of me.. definitely worth the money and very convenient.

Rating:

5.0

No improvement needed , REPS and ALL SERVICES WERE GREAT !

Rating:

3.0

I was told it was 5/8 of a tank of gas and went left. It only had half a tank which I did not notice until I was down the road. I went 41 miles. I purchased $12 worth of gas and left a receipt in the truck. I was charged $22 more after that which I’m not happy about.

Rating:

4.0

Unit was clean but not well maintained. The drivers door indicator was malfunction and was hard to secure it closed. The tire pressure indicator was giving an indicator that needs service.

Rating:

2.0

The truck had all sand and rocks in the bed. I had to sweep it all out before putting my stuff in. I pad for 50 miles and went 8 over. I had left the truck with more than half a tank of gas though. I feel the gas should offset the milage. At the end of of my experience I had someone waiting to drive me home and a big truck pulled into return. The guy had them pull up behind the car waiting even though I notified him.

Rating:

5.0

Renting our UHaul Van was a perfect experience. Jacob S was so knowledgeable and friendly. The rest of the staff was so nice too. I would highly recommend this location.

Rating:

1.0

They are getting way too expensive.

Rating:

2.0

The truck was horrible vehicle stability light on there was a rattle underneath the truck and vehicle smelled like drugs

Rating:

5.0

Absolutely nothing. I don't need to know how much they make to know that the employees at this location are perfect and deserve a raise.

Rating:

3.0

Back gate for the trailer didn’t have a pin to keep it closed and was rigged with chains and screw closed carribeaners. I had to drive to a hardware store to unscrew and open the gate. This rigging of the gate is unsafe and rendered the gate useless

Rating:

5.0

Lower per mile charge.

Rating:

4.0

Everything was good. Just keep providing great service.

Rating:

1.0

The trucks inside while clean was not properly functioning according to normal standards.

Rating:

3.0

The service I received during my visit was good. However, when I returned to my vehicle in the U-Haul parking lot, I discovered that it appears another car or truck had hit my car, resulting in a broken taillight. There were pieces scattered on the ground around my vehicle. I called the location early in the morning and was advised to submit a claim. I am very disappointed that no one notified me about the damage, and I had to return late at night to find my vehicle in that condition. I would appreciate a prompt review of this matter, including any available camera footage, and guidance on the next steps to resolve this situation.

Rating:

5.0

Everything was great

Rating:

5.0

I forget his name but whoever helped me at the hurfille road location in Deptford was amazing and should be a manager if he’s not already

Rating:

3.0

I have used this location many, many times. I reserved a cargo van as that is what I needed. When I arrived, the van was there and the keys were missing and could not be located. I will say the man on duty was also frustrated by this and was very accommodating in getting me into a 10ft box truck so at least I had something. The box truck was not clean inside the cab and the steering wheel shook while driving at certain speeds so it may need to be serviced. I put that I would recommend the location because out of the many times I have used this location, this is the only time I had an issue so maybe it was a one-off experience.

Rating:

1.0

Terrible - I originally scheduled a UHaul pickup for 10:30 (mobile pickup) at U-Haul Moving & Storage of Clementon 08021 I called UHC and they advised me the location was rescheduled due to snow at 11:02 to LOUS AUTOMOTIVE CENTER 08012 and then at 11:17am it was rescheduled AGAIN to U-HAUL OF DEPTFORD, 08096 I don't see how this is fair. They did not advise us until AFTER our reservation time and we were driving all over to get a UHaul. All UHC could do was lower our mileage rate which I feel is still unfair. Please advise and explain. Order Number: 15972594

Rating:

5.0

The pick up was great, but... not to thrilled about the long drop off experience

Rating:

5.0

My issue was I paid in full per rep at the location however uhaul continued to try to charge my card for almost double my rental more than once. I have emails from my bank however the location knows nothing! Very frustrating