Customer Reviews for U-Haul of Fresno

Rating:

5.0

All the negative reviews on here are from people that just don't have anything better else to do but to complain. In 2 weeks I had to ee t from this location 4 times and all 4 times staff was more then fast, helpful and reliable. Trucks and uhaul where exactly what was promise to me.

Rating:

5.0

First time I checked in remotely or online and the experience was easy stress-free the drop off was easy stress free, and I would recommend this U-Haul to anyone and everyone

Rating:

5.0

Great guys to work with. Quick service. *** Was supposed to drop the trailer in Course Gold, Ca. Called that site at 10:00 am. Their response, we close at 5:00pm re: UHaul etc. “Be here before 5“ I was there at 3:00pm. They informed me that they no longer deal with UHaul trailers, no room etc. I had to drive approximately 45miles back to Fresno, and 50 miles back up the Oakhurst. ( 95 total) Please put them in your data base as no longer dealing with UHaul trailers.

Rating:

1.0

Very mean and rude staff

Rating:

5.0

Excelente servicio y empezó a estas condiciones el equipo

Rating:

1.0

Wait time took longer then expected need more help at the front desk for quicker service. Second false information we were told to give how many miles we would use and if we went over it would be the same price. We returned the box truck within a hour and they said we went over and charged us more $ for going over when the lady at the front said it would still be the same price if we go over so that was a lie. Just glad we returned it and are done with these services here.

Rating:

3.0

This location was awful. I accidentally dropped the rental this location and had it switched over to this one but was still charged an extra day fee when in reality the truck rental was in fact dropped off same day. I’m extremely upset with my experience and the lack of customer care. I want a refund ASAP

Rating:

5.0

Everything was well organized.

Rating:

5.0

Great customer service

Rating:

3.0

Understaffed and crowded. Chaotic. Felt bad for the two staff that were overwhelmed

Rating:

5.0

Very happy with our rental experience.

Rating:

1.0

The people here work their butts off, so I appreciate them. However, it’s often understaffed, wait times are super long, and even if you choose the self checkout process, you have to wait in line. My complaint though is with U-Haul in general and their customer service. Today, I received a truck that stated the fuel was 45 miles to Empty. I went and put in some gas right away. After I added fuel, the gauge read 13 miles to empty. I called customer service and reported the issue. They told me to just wait until I needed roadside assistance. I assumed it was a faulty gauge, so I kept going. The fuel gauge eventually read 0 miles to empty, but it kept going. Until, of course, I was almost back, and then it ran out of gas. When I called roadside assistance, they informed me that I would be charged $300 for someone to come help me. That did not seem like the best approach, given that the problem was with U-Haul, not my negligence. There was no attempt to understand my situation and offer solutions. I only received a polite, “I’m sorry,” but that’s the way it is. I found another solution and was able to return it, but not happy with the customer service I was given when I had reported the issue early and then again when it became a problem.

Rating:

5.0

Brandon did a great job with my cargo van rental. Huge improvement needed: The location needs on-site parking for customers who will be returning the rental vehicle the same day. It is really inconvenient and hazardous to park on Blackstone Avenue (a very busy street) or to park more than a block away in a declining, unsafe adjacent neighborhood.

Rating:

3.0

Staffing was minimal which resulted in prolonged wait times. It turns out that the key drop was a good option during the day as well as the posted night time hours, but there was no signage to that effect. Staff was friendly and helpful. Reliance on apps and the customer's mobile device was not appreciated.

Rating:

5.0

This store is a prime example of how a franchise should operate

Rating:

5.0

Antoinette and the team were friendly and supported with first time rental of cargo trailer. The gentleman gave me information about how to tow the trailer and hook it up... Everyone attentive and knowledgeable.... Great customer service.

Rating:

3.0

No urgency. They had four people in line and all three lanes were backed up. Only one person in the store and one person outside and neither of them increased their pace to match the situation.

Rating:

4.0

Don’t change the drop off location on the customer after he picked up the rental. You changed it making me drive an extra 3 hours just to drop it off this was insane!! I paid for one way not there no partially back.

Rating:

5.0

The gas tank was empty I filled it to a quarter tank I hope I get reimbursed.

Rating:

5.0

best

Rating:

5.0

Kayla M. was very helpful and made the experience quick and easy.

Rating:

3.0

Uhaul prices are not as advertised. Way too expensive, but customer service was excellent. Still Never would rent another uhaul again

Rating:

5.0

Nothing..great experience today and before we always go to this store

Rating:

3.0

I had a great experience. I just had a long wait time. Establishment, was vey low staffed. I’m understand budget cuts. I understand that we need to make money to keep a business going, but maybe invest on labor so guest can have a better experience. After moving you don’t won’t to be waiting forever to return equipment . I would definitely take my dollar was it’s valued into their employees.. not the owners pocket. Great, job to those hard working staff. I know you guys are over worked, but definitely really tried to help.

Rating:

3.0

UHaul was late. It caused a lot of inconvenience and expense

Rating:

4.0

Well maybe have the correct trailer in when making a reservation, made a reservation for Side by side toy full deck trailer but had to settle for a car hauler which also cost me more money for my needs..

Rating:

5.0

Excellent service, easy to work with employees, especially Veronica and Duncan

Rating:

1.0

Call me back as you promise when it’s been two weeks taking my money for something I did not do and pushingit under the rug.

Rating:

4.0

Though I had a reservation I still had to wait in a very long line to pick up my order. There were only 2 employees who were trying their very best to help everyone as fast as possible, but it was impossible to go any faster than they were without any extra help. Several people inline walked out because the wait was so long.

Rating:

3.0

Front tire was low but the technician fixed it. Also nobody showed me where anything was at so I didn't know how to adjust the mirrors. We were also extremely disappointed to find out after we got home that there was no ramp on the 10-ft trucks so the two motorized mobility scooters that we have we were not able to load since there were only two of us. We called the number provided to us and of course it was for the main customer service number and the representative said they would have somebody from the actual store that we rented from contact us but they didn't call for another hour and a half and by then we already have the truck half loaded.

Rating:

1.0

More than I can type on here. Customer service was just terrible. All around. From start to finish.

Rating:

5.0

I received excellent service. Very satisfied. Especially received a quick return check-in even though they were busy.

Rating:

5.0

My sister Diane was with me, and we worked together to rent the van. and deliver it back to this Fresno location. Everything was great until we arrived back to our hometown Fresno location. The appearance of the young lady at the front counter was disturbing: Openly Lgbt, purple/ pink short hair, multiple facial piercings (fangs in her upper lip). We don’t think she belongs at your wonderful company. We would suggest that Uhaul replace her with someone more professional, like the guy Ernesto (at the same location) that greatly assisted us with inspecting the returned van. Thank you for listening.

Rating:

5.0

Maybe check the trucks before they leave the yard after being siphoned for gas to make sure all the parts are on right and it won’t leak gas when they fill it up.

Rating:

5.0

Everything was fine. The employees were polite and helpful.

Rating:

2.0

Workers were too preoccupied with their phones. I've rented alot of uhauls in the past months and these workers had to idea where the trailer was at. Didn't bother to look at my paperwork. They made me go from one side to the other side of the lot because they were too preoccupied talking to each other and being on their phones. 0/10 honestly.

Rating:

1.0

I reserved a 15ft truck and after waiting over 1 1/2hrs they didn't have it. I ended up getting a cargo van which caused extra trips, extra time, extra mileage and gas. What good is it to reserve a truck if they are just going to give it to someone else.

Rating:

5.0

Very good customer service!

Rating:

5.0

My total experience was wonderful. The gentlemen I dealt with ( going ( seven) and returning) were so pleasant and made my journey uneventful….which you want when on a long road trip. This was my first time renting a trailer and will have no worries if I have to go that route again……….thank you again….take care

Rating:

1.0

We received the 20’ van rental and were advised that it was low on gas. We were offered a $50 discount since they do not have it filled with gas. We headed to the nearest gas station and the truck ran out of gas. We were stranded until we could get a gas canister to fill enough to get to the pump. This cost us an hour time and pushed our move back, causing us to work more in the heat of Fresno, with poor air quality as well. This is unacceptable and the workers there need to ensure there is at minimum a quarter of a tank of gas in every van or truck rented. Disappointing and very frustrating experience. Only in Fresno!

Rating:

5.0

Thanks for everything you were a lifesaver! 10 of 10 would recommend!

Rating:

5.0

Uhaul app made it easy to return the moving van

Rating:

4.0

I had to wait in like fo a very long time. The truck was on empty when I picked it up. The store was out of Dollie’s. I won’t use U-Haul again. A huge inconvenience on my time.

Rating:

2.0

It appeared that there was only two people that worked the counter and so people were standing in line in a long long line too long lines as a matter of fact and it takes forever to get through to be able to pick up your vehicle and get all the paperwork done even when you've done it on the app. When you have to take pictures before you leave that's just seems really stupid to me because if you don't want to use the app then apparently you can't rent anything because they want you to do all of their labor for them. I would not recommend U-Haul again if this is the way all U-Hauls are run.

Rating:

4.0

My only issue is I returned the trailer an hour prior to it being due and the CSR said it would be taken care of and I can go, but never did the turn in after I left, so UHAUL called and messaged me the next day saying I never turned the trailer in. I could not get a CSR on the phone at the 800# they left so the next morning, I called the location I rented from and the rep. said the turn in was never completed and that he would complete it. 2 hours later they emailed me a receipt. I will return because I have one more item to move. Hopefully things will go smooth.

Rating:

5.0

The gentleman that helped me was very helpful and had a great attitude.

Rating:

1.0

No gas despite being told it was full. Ran out of gas and had to spend an additional $120 on gas and gas can. Service is slow and lot is chaotic with no parking

Rating:

3.0

Be sure the gas tank isn't on Empty when customers pick up their rental

Rating:

5.0

Equipment cooperated well

Rating:

4.0

I dropped it off at AG Natural in Grass Valley California. The were very nice and helpful. Thanks

Rating:

5.0

Overall it was a great experience. The only thing of noting was when we had issues getting our card to go through for payment. Perhaps upgrading to a better system.

Rating:

4.0

My 1st experience didnt start so well as I stood in line 4 customers back and only 1 employee. He was running around doing the best he could but 2 employees called in sick with this flu thats getting everyone. He was the manager and wasn't scheduled to come in this morning and he was also not feeling great, BUT HE DID!! So good job! But at opening there really needs to be at least 2 employees for the morning rush or just make a little announcement explaining the situation. I wish I knew his name but he's the manager so that shouldn't be to hard to figure out. I apologize for being polite but snippy. I had people waiting on me. The whole experience was Simple, It would have been quick if the flu wasn't taking everyone down.

Rating:

5.0

The gentleman that helped was wry helpful and great positive attitude, I will return to rent from this location anytime I need U-Haul services. Thank you

Rating:

3.0

I had set up to drop off at one location only to told that I couldn’t drop it off there when I got there. Had go to another town to drop off

Rating:

5.0

Your all were amazing

Rating:

5.0

Great costumer service. Easy to pick up and drop off.

Rating:

5.0

everyone was very helpful

Rating:

5.0

Duncan was awesome, highly appreciated his assistance in what was a busy morning. Excellence in customer service for sure! Thank you, Duncan!!

Rating:

4.0

Faster customer service

Rating:

1.0

No room to park, person who checked us out said "Owner" on his badge. Very rude, an embarassment for UHaul. Will not rent there again. Barely any workers, always long lines.

Rating:

5.0

Nothing girl up front was very nice and helpful. Guys that help hook up the trailer was very helpful. This site is only place I’ll rent from.

Rating:

3.0

To much clutter vehicles in the way of returns. No one to talk to only 1 person around. Returns should be much faster